Complaints

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I pay 50 a month and section 8 housing pays the rest. I have always been on time or very early. Even my tenant ledger proves this. When this company took over it was required to have renter's insurance. Got that in the allotted time frame given but there are a few months with this company trying to charge me theirs. rest are late fees on false charges. Then recently was told by end of june 30th we had to work with foxen and make this company third party to avoid Property Liability Waiver Program which is 12.50. I did that also in the proper time frame but still getting charged for it. My balance should be zero. I already talked to ***** and ****** (property managers) over this and neither one has resolved this. Something about payments is separate from the office and supposedly ***** claimed to send emails to them to fix this yet she refused to sign something about us going over the tenant ledger Jan 2 of this year. I would go directly or call directly to payments to fix this but unfortunately wasn't given this. Can't get a current tenant ledger because the office says printer is down. Will show email regarding foxen. and the three renters insurances I've had. Tried to contact a lawyer but she told me there is nothing that can be done unless I'm kicked out. This is causing a great deal of stress. Also my Section 8 housing overpaid so the company is supposed to let them know but hasn't done so yet.

  Business response

  08/07/2024

  Hello, 
  
  
  We would like to  thank you for your cooperation since the beginning of the transition to our management, we understand such transition can be confusing and frustrating at times.  We appreciate that you have brought this to our attention. We have reviewed your ledger,  upon review we discovered the charges you mentioned. These have been rectified and you will now have a credit on your account. We have received the documents you attached as far as the renters insurance and would like to thank you for providing that in a timely manner.  We have reached out to housing to clarify the over payment. Please see the attached ledger to see the changes made. 

  Customer response

  08/16/2024

  How long does this stay recorded with the Better Business Bureau?   Don't trust this company and afraid that they will make a massive error again so would like documentation of this.  Already they gave me credit of 65 dollars and actually my balance is supposed to be zero, never paid any of the false charges to have a credit.  Not going to mess with it because it took me from December to when I found your site to get this settled.  

  Thank you for getting involved. 

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm filling a complaint about my landlord they do not fix my AC they are lying to me saying they won't be turned on till the end of the month . We have central air it's on year around my AC has gone out 2 times prior when we first moved in back in the end of May of last year and they took a week to fix it everyone else has air working in the apartment building but mine and when I reach out to them they ignore my request or tell me they will be turned on sometime they don't know when . Also we get left with no water and no hot water often for days at a time .

  Business response

  06/07/2024

  We have tried to address this issue by sending a vendor out to check on the AC. Based on the notes on the work order he went on April 29th , 2024 to address the issue. According to the vendors notes, he was not able to access the unit due to the bared door. The contractor tried contacting the tenant but never received a response back. Please see the work order and vendor's notes attached.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau, I am writing to express my deep dissatisfaction and concerns regarding several persistent issues within our apartment complex. As a tenant for over five years, I have always valued the sense of community and safety that our complex provided. However, recent events have significantly disrupted this peace. There has been an alarming increase in drug trafficking within the complex, with individuals openly using substances such as fentanyl in front of the apartments. This has created an unsafe and distressing environment for all residents. Furthermore, my recent move from one apartment to another within the complex has been marred by unresolved maintenance issues and safety concerns. These issues remain unaddressed despite numerous requests, leading to an uncomfortable and potentially hazardous living situation. My wife and I have repeatedly voiced our concerns, but our needs and safety measures are not being prioritized. We have also been denied the ability to submit maintenance requests to the porter, a crucial part of ensuring a safe and habitable living space. It is disheartening to feel that, as regular rent payers, we are not considered a priority compared to those with vouchers or government assistance. It is even more concerning that criminal activities are allowed to continue unchecked. I kindly request your immediate attention to these matters. As residents, it is essential for us to feel heard and live in a safe and well-maintained environment. I would also appreciate it if you could provide the owners' contact information so that I may directly communicate my concerns to them. I look forward to hearing about the steps you plan to take to resolve these issues. Thank you for your understanding and cooperation. Sincerely, *** ******

  Business response

  04/15/2024

  I looked up the tenant portal history, and I found that all work orders have been completed.  There are no pending work orders. 
  
  We are committed to safe and clean environment, and are constantly working to keep bad people out of our properties.  We do not prioritize voucher recipients, all tenants are trated with respect and curtisy.  
  
  All tenants have access to work orders, and we do not ever block tenants from this tool.
  
  Please reach out to your manager if you need anything. 
  

  
  

• Initial Complaint

  01/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I live in a apartment complex that is leased out by T and C Management of Albuquerque. Today I arrived home and found a notice posted at my door stating that on 1/16/24 to 1/19/24 I would not be able to park my vehicle in the parking lot to the property which is located on back of the building nor on the street. The reason they gave is because they will be repairing the sidewalk near the street and driveway, and that the tenants could not be diving in and out of property. I asked if I could leave my vehicle in the parking lot and NOT USE IT during those days. I was threatened with a seven day notice if I were to do that by one of the supervisors by the name of ***** ****. Be advised that I am handicapped and live in a handcapp apartment. I can not walk for a long length amount of time. The company is NOT doing any type of repair in the parking lot and my car would not be on the way. I would not drive it during those three days and therefor not violating their ability to complete their job. I feel that Ms **** is on a power trip and right away threatens with eviction. I have been renting my apartment since 2019 with now issues. AndC management took over about two years ago.

  Business response

  01/25/2024

  We are so sorry to hear about this. It is never our intent to   It was brought to our attention that the curb needed repair by the city, and that there could be no parking in the front area needing repair.  Since there is no egress from the back to the front during this time, it was posted to the tenants that they could not park in the back.  Ms. **** indicted that she did not issue a 7-day notice for parking.  If you have said notice please provide to us and we will gladly address it for you.

   

  Thanks

  Customer response

  01/27/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ****** * *****

   

  [The property where i live at has TWO entrances to the back parking lot. ONLY one entrance was been worked on and therefore all tenants would still be able to go in and out of the parking lot without interference to the work being done on the other entrance. I triel to tell Ms **** of the fact but she would not listen to me. She right away THREATENED ME WITH A SEVEN DAY NOTICE if i were to park in the parking  lot.  I did continue to park in the parking lot as so did ALL the other tenants because we were not interfering with the fixing of the sidewalk and the the second entrance, also because we had no other place to park. Ms **** has taken her position at T and C Management to another level and has treated me as she is a dictator. I first told her of the damage that sidewalk had done to my vehicle and to others and she became argumentative saying that we purposely drove over the curb which was not true at all. One entrance to the parking lot was the only one that needed to be worked on NOT BOTH. 

• Initial Complaint

  12/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  T&C Management only refunded us $475.81 of our $775.00 deposit on this apartment. They charged us $90.00 for "housekeeping fee" when I asked about this, I was told it's charged to everyone. They charged $75.00 to clean a spot on the carpet, during the in person walk through with the property manager, we showed her the spot and said we would clean the carpet, she told us it's not necessary for that small spot. They charged $80.00 for labor, this is laughable since the apartment was not clean when he moved in and we spent several hours cleaning the stove, oven and toilet as they had to be cleaned before they could be used. T&C management was made aware of the dirty state of the apartment immediately upon move in and pictures of the filth were provided to them. The same pictures and the move in document were provided to them again upon move out. They charged for a new shower head and toilet valve. These were not new upon move in and we should not be charged for replacing them. We are due $278.00 plus the taxes they charged.

  Business response

  01/12/2024

  We are truly sorry that you feel that you should have received your deposit in full.  After reviewing your file and communications with the Property Manager we did not find any correspondence that you were dissatisfied with the condition of your unit.  We have high standards for unit conditions when welcoming new residence into our properties, and we maintain those standards when renovating a unit that has recently been vacated.  You lived in the unit for over 2 years, and that necessitates a thorough cleaning for the next tenant.  Our practice is to deliver a clean unit, and we must contract carpet cleaners and others to insure that we maintain our standards.  Our standards may differ from others people's standards, so we remain consistent with our procedures to deliver a quality product. Here is your ledger.

   

  Credits
  Mgmt Held Security Deposits $775.00
  Non Return Key Credit $75.00
  Total Credits $850.00
  Charges
  Living Room- Compound $3.00
  Bathroom- Toilet tank fill valve $12.00
  Bathroom- Shower head $15.00
  South Bedroom- Compound $3.00
  Housekeeping $90.00
  Shampoo Carpet $75.00
  Labor 2 hours $80.00
  7.625% Tax on $278 $21.19
  Non Return Key $75.00
  Total Charges $374.19
  Amount to be Refunded $475.81
  Thank you for being a great tenant.
  
  

  Customer response

  01/16/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  The statements they are making about not knowing we were unsatisfied with the unit upon moving in are absolutely untrue. We sent  the check-in document along with photos the day after move in.  These were sent via email to *****!

  I have a copy of the check in document and all the photos we provided upon move in.  Also, please check in with *******. We provided those to her the day after the in-person, walk-through at move out.  We left that apartment better than we found it. 

  
  Regards,
  
  ***** ********* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During the last winter many repair requests for my heart to be fixed were ignored. I became gravely ill due to the cold temperatures and then received a six-month lease instead of a twelve-month lease and they are practicing predatory renting practices, breaking renting contracts, putting people's lives in danger. I believe they practice nepotism amongst the hired family and use this to enter my apartment without notice to try and intimidate me and I've also received texts from the employees threatening me.

  Business response

  08/10/2023

  The tenants request for the heater to be fixed was completed on 7/20/2023. A technician went out and replaced the whole unit with a brand-new AC/Heat combo unit. The technician did confirm that the unit was working before leaving the property. As of now this issue has been resolved and the repairs have been made. 

• Initial Complaint

  03/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A former ********* NM Client received a fraudulent payment claim from T/C Management, LLC on March 07th, 2023 that funds were owed in the amount of $420.56.  Since this ********* NM Client was not notified, especially in writing about this balance during the month of September 2021 (review 9/30/2021 ********* NM document) including ********* NM insisted in continuing to conduct unethical business payment practices with T/C Management, LLC, especially without the formers ********* NM Client‘s knowledge, then it is reasonable & fair for ********* NM to complete this payment:
  
  ********* NM Administration
  **** *** ****** **
  Albuquerque, NM 87102
  ph: ************
  fax: ************
  
  As a ********* NM client from April 2020 through September 2021 residing at **** ******** ***** ** property, this client did not have a say in where to live including this client did not have say about all other payment arrangements (except for partial rent payments amount) that were made to T/C Management, LLC.  There was NO other information that ********* NM made to this client on any other payments both by phone as well as in writing during April 2020 through August 2021 for this T&C Management Property.
  
  Multiple of past representatives (ie: FNCH caseworker, NMLA attorney, ********* NM) has repeatedly, communicated with T/C Management, LLC both by phone & in writing about their accounting discrepancies between May 2020 through September 2021.  No one from both headquarters & local offices has provided a response both in writing & by phone during that time frame to get this payment account resolved.  More Importantly, for this company to wait two years later to address this matter is another example of exercising predatory renting & pricing.
  
  Between the month of May 2020 through September 2021,  T/C Management, LLC have been exercising repeated & consistent unethical predatory renting including predatory pricing on this ********* NM residential client (i.e.: fabrication of submitting payment amounts at random, while refusing to present advanced written notifications of these sudden payments owed; refusing to present to ********* NM & client in writing of explanations of their accounting calculations processes of these payments claimed that are not related to rent payments).
  
  Due to the unknown unethical payment practices that took place between T&C Management, LLC & ********* NM, the client had to permanently disassociate by discontinuing all verbal & in-person contact with both parties.  
  
  All relevant documents are attached for review. Also, able to add more evidence as BBB Representatives asks.

  Business response

  04/04/2023

  We apologize for any misunderstanding, as to who owed the payment to T and C; During The Covid-19 period, T and C Management was owed more than $750,000 in rental payments that were never recovered. This misunderstanding, dealt with who owed the funds. We have looked into the account, and will work to better identify the responsible party correctly. We will be directing such inquiries to the appropriate parties, in the future. We understand that such misunderstandings can be frustrating but please feel assured that we will handle this matter as soon as possible and in the most equitable manner. We strive to provide the best experience for all our tenants, past and present. Thank you for bringing this to our attention, we will ensure that our efforts to collect are founded on the correct information.

  Customer response

  04/05/2023

  Complaint: ********
  
  I am rejecting this response because:

  1. T/C Management, LLC has failed to be clear in their last BBB response of receiving all relevant & valid documentation via email between 03/08 thru 03/09 of 2023 including receiving key documentation from BBB, SW Division after the complaint is filed.

  2. T/C Management, LLC has also failed to be clear about acknowledging any of the complaint’s resolutions based on the BBB complaint submitted on 03/09/2023.

  3. The former ********* NM client (04/2020-09/2021) kept on receiving crank phone calls coming from the local T/C Management, LLC office who is overseeing the **** ******** ***** ** Property for that last several weeks after filing the BBB complaint on 03/09/2023, which it is considered as harassment & intimidation, therefore there REALLY NEEDS to be ZERO CONTACT from the entire T/C Management, LLC establishment.

  More Importantly, T/C Management, LLC MUST FORWARD all of their billing grievances to ********* NM.

  4. Lastly, the former ********* NM client (04/2020 thru 09/2021) who was residing at **** ******** ***** ** Property had ZERO CONTROL over all of the other accounting & billing situations because ********* NM insisted on making all of these decisions including that this organization wanted full control over where their clients should live as well as having full control over the level of security & safety that the property has to offer.  
  

  It is fully necessary to only communicate with ********* NM, in regarding to all of the billing & account situations from this day forward.

  
  
  Regards,
  
  ******* **** 

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 1 I went to work at 8am and leave my house. Every night after cleaning the kitchen I place the sink strainers as there is a roach problem in this area I try to close my sink holes at night. The morning of June 1st I left to work and when I came back the sink had water in it. I called management at 5:27 to let them know that kitchen sink was clogged and that there was water in it and I didn’t even had turned on the water. They said they would file a work order. The water level was increasing, it kept filling up more and more throughout the day. I called the emergency maintenance at 8:33 pm and the guy said this was not considered an emergency and said someone would come by tomorrow. I texted the manager with pictures lf the sink and express my concern on how that was not an emergency when the water in my sink kept increasing and the water level kept getting higher and higher. I got completely ignored. This is very disgusting to live with, my apartment stinks and I have a 4 year old child with me. The team is very unprofessional they should consider this an emergency as the water will soon start dripping off the sink. I have expressed my concerns about this apartment draining issue for a really long time now. The back patio gets flooded when it rains because the drain doesn’t work. My bath tub gets clogged pretty often too and I have put every hair stopper possible but does not seem to work.

  Business response

  06/06/2022

   

   

  Dear ***** *********,
  We apologize for an inconvenience regarding your sink clog.  Our records show that a work order was created on June 1st by the on-site property manager at 3:34 pm. On June 2nd, based on your after-hours call another work order was created June 2nd at 7:21 am.

  
  We use an afterhours call center to manage calls after 6:00 pm Monday through Friday, and weekends. On June 3rd, a T & C Technician did arrive at your home. He reviewed the situation and took pictures of the kitchen sink.  Based on his assessment, we have created a secondary work order requires for Roto Rooter, a vendor to address the issue.  

  
  Also on June 2nd, we received a request to cancel the work order, since the resident’s family member had fixed the clog.

  
  We will speak to the afterhours call center and inform them that when we receive a call where water is leaking on to the floor, that is an emergency. 
  Please submit a work order or contact your property manager if you are still having issues.

  
  Thank you,
  T&C Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩