Complaints

This profile includes complaints for High Pitch Roofing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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High Pitch Roofing, LLC has 2 locations, listed below.

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  High Pitch Roofing, LLC

  605 Duchess Dr NE Albuquerque, NM 87123-1411

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  High Pitch Roofing, LLC

  2601 Wyoming Blvd NE Ste 200 Albuquerque, NM 87112-1031

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/9/24, I awarded **** ******* **** ***** ******** *** (HPR) the winning bid to replace my roof and 4 skylights. His company has an A+ BBB rating, a 5-star rating in Google review and came highly recommended. I made a 60% down payment for the work to start on 9/26/23. On 11/1/23, the roof was completed but **** explained the skylights had to be rescheduled because of the rain. **** requested final payment, which mostly included the cost of the skylight install. Because of his company’s stellar reputation I paid him. After he received his check, **** rarely responded to my inquiries to coordinate the skylight install. I received “I’ll call you later" texts, a text that promised installs on 11/16/23 at 8 AM and the 2nd week of January 2024. But he never contacted my son nor I to coordinate the install. Finally, In March 2024, **** answered my call and told me that the skylights had been installed in January, and he would go by and check to make sure. I never heard back from him. I worried that maybe he went out of business. On 6/6/24, my son and I borrowed a ladder from the neighbor and climbed on top of the roof. The skylights had not been replaced. We took pictures and sent them by text to ****. To this date, he has not responded. Following is the evidence to support my complaint: Attachment A: HPR Contract (Redacted for legal and privacy reasons) including photos of the cracked skylights. Attachment B: Timeline of events. Attachment C: Text Messages exchanged between **** and I. Attachment D: Photos taken on 6/6/24 showing my skylights are still cracked. High Pitch Roofing has a stellar reputation. It is my hope ****'s code of ethics include conducting business with integrity, honesty, and in a fair and just manner. My ask is that the Better Business Bureau assist me to get **** to honor the signed contract and install the skylights I paid for. Thank you for your any assistance you can provide me in this matter.

  Business Response

  Date: 07/25/2024

  The skylights this customer ordered were back ordered.  We have every intention of completing the job.  I anticipate completion in mid-August.  We apologize for the delay.

  Customer Answer

  Date: 07/25/2024

  Dear *****,

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  You have represented that the install of 4 tinted skylights on my home will occur by mid-August 2024.  I am leaving town on August 17, 2024, and would appreciate installation by that time so that I can be here to oversee the completed work.  If you are not able to comply with this timeline, please let me know as soon as possible.
  
  Thank you for honoring the signed contract which included the installation of 4 tinted skylights.
  
  Regards,
  
  ********** *****

  Customer Answer

  Date: 10/08/2024

   Verbal Response: We have been in communication with the business. However, they are currently unresponsive. The issue has not been resolved and the skylights have not been installed.

  Business Response

  Date: 10/25/2024

  I have spoken with the consumer and we came up with an agreement and scheduling for the work.

  Customer Answer

  Date: 11/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the following condition;  I spoke to Pablo today (November 1,2024) and came to the agreement that the skylights will be in place by November 22, 2024. 
  
  Regards,
  
  ********** *****