ComplaintsforMemento Vivere
T Shirts
Current Alerts For This Business
Pattern of Complaint:
In February 2024, BBB Serving New Mexico and Southwest Colorado conducted a file review and found that this company has a pattern of complaints alleging failure of the business to fulfill delivery of orders within their promised processing time, failure to provide promised refunds, not receiving accurate tracking numbers and issues with receiving replies to their inquiries. BBB contacted the company about this pattern of complaints and has not received a response.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order with Memento Viviere for a tee shirt and a zip up sweatshirt and was charged January 31, 2023 for $85. It was for a gift and the shipping address was in California to a PO box. I was sent a confirmation email and a shipping tracking number, but every time I checked the shipment was still pending. My nephew contacted the company, and I also emailed the company with no response. I found them on Instagram and left a comment in March, so they DM'd me that they were not able to ship to the PO box. I gave them my personal home address Mar 17, 2023 and they said they'd ship it. I messaged again on Mar 28 for the new shipping confirmation, and again on Mar 31 and Apr 4, but no response. I'd really just like to get the products shipped - my nephew is 18 and he had a hard year losing his dad and having a major surgery that has prevented him from skateboarding. He really likes this merch and it's rare I find something he likes. Please help me give my nephew some small happiness, and retain my cool aunt status.Customer response
05/15/2023
Thanks for following up. The vendor did finally ship the products I ordered, and even sent them to the original PO Box listed on the order. I am not sure why they had issues with the address originally but very glad they figured it out and the products finally arrived. Thank you, ******Initial Complaint
03/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
ORDER #***** Thank you for your purchase! We're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Bloody Valentine T-Shirt Cream × 1 L $25.00 Love Kills Hoodie White × 1 L $20.00 Subtotal $45.00 Shipping $11.54 Taxes $0.00 Total $56.54 USD Customer information Shipping address ******* ***** **** **** ****** * *** * ***** ********** ** ***** ****** ****** ******* ******* ******* ***** **** **** ****** ***** *** * *** ********** ** ***** ****** ****** ******* ****** **** **** Shipping method Priority Shipping (2 to 3 Business Days) Hello again *******, We sincerely apologize for the absurdly long wait; the team is still working on it. As of this time, the tracking is not currently accessible and we do not have ETA yet. When it's prepared for shipping, we'll give you the details, though. We're hoping you'll be more understanding and patient with this perspective. We admire you as a customer and really appreciate your business with us.? Sincerely, Tin On Thu, Mar 16, 2023 at 1:20?AM ******* ***** ************************** wrote: Good Day, Can you please give an ETA for my February 6th order. I understand you're a small team just trying to catch up but this is ridiculous. I will need to pursue further legal action if I do not receive an actual eta or my order tracking number. Thanks Get Outlook for ******* From: Memento VivereBusiness response
04/10/2023
All orders are shipped, our policy says to allow atleast 3-4 weeks before order shipment as were a small team, however this order was delivered on March 20th as per the shipping label information ******************************, it can be tracked with ****.Initial Complaint
02/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My adult son requested items from the Memento Vivere website for Christmas, he sent a link of the articles he had picked to a trendy site with cool silk screened designs, I placed my order a sweat shirt, shorts, t shirt bundle ( just over 76$) on November 28 2022, Christmas has come and gone with no product. Took some digging but I did find an email address for the company and inquired about my concerns 1) No order confirmation 2) no order number given 3) no tracking available Received a response saying they are a small company, overwhelmed by holiday orders… they did give me an order number but no tracking number. I have been understanding but after several emails inquiring the progress of order with the same response they gave me a statement of “ you will receive your order within 10-15 business days” that has come and gone… My order number # ***** Amount paid 76.50Business response
02/23/2023
As per checking, we have informed the customer that we're fulfilling the orders and due to t extremely busy and witnessed an unbelievable order volume rise we have notified our customer. To resolve his customer's concern, we have processed a refund and the posting may take - business daysCustomer response
02/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
After sending 5 messages to Memento Vivere with generic responses and no action of sending product or refunding payment, it took reporting to The BBB to resolve the issue. My order was refunded promptly.
Regards,
***** *************
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BBB Rating & Accreditation
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Customer Complaints Summary
97 total complaints in the last 3 years.
87 complaints closed in the last 12 months.