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Find a Location

AAA New Mexico, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AAA New Mexico, LLC

      10501 Montgomery Blvd NE Albuquerque, NM 87111-3832

      BBB Accredited Business
    • AAA New Mexico, LLC

      9231 Coors Blvd NW Ste 5/6 Albuquerque, NM 87114-4064

      BBB Accredited Business
    • AAA New Mexico, LLC

      3991 E Lohman Ave Ste A Las Cruces, NM 88011-8289

      BBB Accredited Business
    • AAA New Mexico, LLC

      3517 Zafarano Dr Ste D Santa Fe, NM 87507-2624

      BBB Accredited Business

    Business ProfileforAAA New Mexico, LLC

    Travel Agency
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/13/2000

    Years in Business: 116

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Travel Agency Services and Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    AAA New Mexico, LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AAA New Mexico, LLC

        10501 Montgomery Blvd NE Albuquerque, NM 87111-3832

        BBB Accredited Business
      • AAA New Mexico, LLC

        9231 Coors Blvd NW Ste 5/6 Albuquerque, NM 87114-4064

        BBB Accredited Business
      • AAA New Mexico, LLC

        3991 E Lohman Ave Ste A Las Cruces, NM 88011-8289

        BBB Accredited Business
      • AAA New Mexico, LLC

        3517 Zafarano Dr Ste D Santa Fe, NM 87507-2624

        BBB Accredited Business
      Location of This Business
      10501 Montgomery Blvd NE, Albuquerque, NM 87111-3832
      BBB File Opened:
      4/1/1975
      Years in Business:
      116
      Business Started:
      1/1/1908
      Business Started Locally:
      1/1/1947
      Business Incorporated:
      11/22/2000
      Accredited Since:
      4/13/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 1800003253 for this business, issued by New Mexico Office of Superintendent of Insurance. The expiration date of this license is 2/28/2026.

      These agencies may include:

      New Mexico Office of Superintendent of Insurance

      PO Box 1689

      Santa Fe NM 87504-1269

      (855) 427-5674

      Fax: (505) 8274734

      http://www.osi.state.nm.us/

      BBB records show a license number of 1800003253 for this business, issued by New Mexico Office of Superintendent of Insurance. The expiration date of this license is 2/28/2026.

      These agencies may include:

      New Mexico Office of Superintendent of Insurance

      PO Box 1689

      Santa Fe NM 87504-1269

      (855) 427-5674

      Fax: (505) 8274734

      http://www.osi.state.nm.us/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Interinsurance Exchange
      • AAA Travel Agency
      • Auto Club Enterprises
      • AAA Albuquerque West
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:30 PM
      T:
      9:00 AM - 5:30 PM
      W:
      9:00 AM - 5:30 PM
      Th:
      9:00 AM - 5:30 PM
      F:
      9:00 AM - 5:30 PM
      Sa:
      10:00 AM - 2:00 PM
      Su:
      Closed
      Business Management
      • Mr. Randy Bjork, Claims Manager
      • Ms. Ana Gonzalez, Regional Manager
      • Mr. Ed Budanauro, Branch Manager
      • Mr. Tony Reed, Regional Manager
      • Ms. Lacey Roache, Administrative Assistant
      • Mr. Edward Gallegos, Manager of Business Relations
      Contact Information

      Principal

      • Ms. Ana Gonzalez, Regional Manager
      • Mr. Tony Reed, Regional Manager
      • Ms. Lacey Roache, Administrative Assistant

      Customer Contact

      • Mr. Edward Gallegos, Manager of Business Relations
      Additional Contact Information

      Fax Numbers

      • (505) 291-6613
        Primary Fax
      • (575) 526-8684
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Need help planning a trip? How to find a good travel agent

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      July 2023 - My husband reached out for home/auto quotes and we connected with ***** *******. We notified ***** we did not live in NM and did not plan to move to NM until October. ***** provided false information regarding our coverage which resulted in us being at risk for losing our registration in the state we were living in. When we reconnected with ***** in September2023, he offered an apology, no resolution and the incorrect contact information for his supervisor. We spent months reaching out via phone only to be told while visiting their ABQ office in Fed 2024 that we were given the wrong contact information. When we finally connected with *****, his supervisor, she had reported not being notified of our issue and I had to repeatedly remind her via both phone and email what support we were looking for. She requested a Letter of Experience to prove we had kept our MA insurance, which I provided. In turn, we received minimal response via email, and a multitude of vague voicemails about a “solution”, but were told repeatedly via phone that *****, *** *******, nor the underwriters could justify reimbursement for their agent’s mistake because they had neglected to notate each time my husband or I had reached out to receive help for our concern. So by their definition, the law regarding the insurance and registration of a vehicle does not matter because we did not call enough to have our concern resolved and in turn, we are not justified in asking for financial compensation for *****’s mistake. We would appreciate a more appropriate resolution.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Adam S

      1 star

      06/26/2024

      More than 10 calls to AAA for a tow; driver never showed, no calls back, had to reschedule and the Emergency Roadside Assistance disconnected with me 4 times. Had to continually enter or provide information. Totally useless, unhelpful - save your money and shop elsewhere. Been with AAA as a 'Premium" member for 12 years and have never been more disappointed.

      Local BBB

      BBB Serving New Mexico and Southwest Colorado

      BBB Reports On

      BBB reports on known marketplace practices.

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