Business ProfileforTurquoise Trail Electric and Plumbing, LLC

I called the company 11/18/22 for pricing on installing a ball valve on my boiler. The lady said it’s $130 a hour plus parts. I said okay and scheduled the appointment for 11/22/22. The day came and two guys showed up. They came inside and looked to see what parts they needed. Left 5 minutes later and didn’t come back until over hour and half later. Installed the part and stuck around for over a hour and half bleeding air out of the boiler. They said they still not sure why air is coming out after a hour. So they left and about 30 minutes later another guy showed up to check the boiler. He said everything was fine and left. Later that afternoon right before they closed the invoice was sent to me. The invoice was for 2 guys on the job and totaling 4 hours. I wasn’t made aware of the full disclosure about every person showing up is a charge and the total time to install a ball valve. Leaving for 2 hours and not knowing if that’s what they actually did is get parts. Their business is about 5 minutes away from my house. So I called the next day and asked about the invoice and the owner **** was raising his voice and defensive. I didn’t raise my voice and calmly tried to ask questions. After his spiel of why they charge what they do I wasn’t able to have another question answered. He then proceeded tell me if the invoice is not paid they will seek legal action and hung up on me. I waited 10 minutes before calling back to talk to them so he can cool down. And now they’re not answering my phone call and avoiding me. I used my wife’s phone to make sure if they were avoiding me. And they immediately picked up the phone because it wasn’t my number.