Complaints

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March 2023, Antelmo A****** of Watt Ever Electric was hired to connect new electricity from Central New Mexico Power (CNME) to a newly constructed home in Stanley, NM. Mr. A****** installed new components and wiring at that time. For the following 20 months, the house experienced power fluctuations, including flickering lights, inconsistent microwave performance, and multiple electrical problems. Despite numerous visits from CNME linemen to resolve the problem, the issue remained unresolved. They suggested a potential problem with the 200-amp primary breaker but couldn't confirm due to testing restrictions. When contacted, Mr. A****** attributed the problem to a manufacturing defect in the breaker box, offering no solution. A second electrician was then consulted, who identified voltage variations across the legs (150V and 90V. After replacing the 200-amp breaker without success, he determined an intermittent neutral loss outside the breaker box. CNME subsequently discovered that the neutral leg on the meter socket was not properly tightened due to a stripped lug, a result of Mr. A******'s initial installation. The second electrician resolved the issue by installing and adequately tightening a new lug, costing $415.32 in out-of-pocket expenses (excluding the multiple costs of the CNME lineman's efforts). This situation could have been avoided if Mr. A****** had addressed the stripped neutral lug and correctly installed the neutral leg during the initial meter base installation.

  

  Business response

  01/29/2025

  The consumer did not reach out to me prior and he is now reaching out to us almost two years later. I have checked our records and I do not see that he reached out to me during this time that he alleges there was an issue. Additionally, the problem he described of a lug not being tightened is hard for me to believe since my inspector would have checked all that. I am not willing to provide a refund to the consumer. 

  Customer response

  02/07/2025

  Complaint: ********
  
  I am rejecting this response because:
  

  The electrical issue in my house initially appeared to be minor and intermittent. However, as power outages became more frequent, it became clear that repairs were necessary.
  
  In July 2024, I explained the problem to Mr. A****** at ***** ******** in Moriarty, NM. I advised him that after several visits by the CNME linemen, they had identified the meter box as the source of the intermittent power loss, but they were not authorized to access it. The CNME linemen strongly advised not to have the same electrician (Watt Ever Electric) repair the problem but to retain a qualified electrician. Mr. A****** claimed the meter box manufacturer was responsible and that there was nothing he could do to remedy the problem
  
  On January 30, 2025, I sent Mr. A****** an email and text message with photographic evidence of the stripped neutral lug and an excerpt of the electrician's invoice detailing the diagnosis and repair. I informed him that the electrician who fixed the problem and the CNME lineman who helped diagnose the problem were willing to testify in court if needed. Mr. A****** did not respond to my request for reimbursement for the costs of repairing his mistakes.
  
  Subsequently, several CNME linemen as well as local electricians have informed me of frequent issues they have encountered in the East Mountains caused by Watt Ever Electric, resulting in numerous repairs by local professionals.
  
  Throughout my interactions with Mr. A******, he consistently denied responsibility for any problems arising from his work on my new house. His lack of accountability is unprofessional and contradicts the qualities expected of a true professional.
  
  I will continue to share my experience about Watt Ever Electric throughout the East Mountains community and social media cautioning others about their subpar practices. I strongly recommend that anyone in need of electrical services consider seeking professional assistance elsewhere instead of Watt Ever Electric.
  
  Regards,
  
  ***** *******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We live at ** ******* *** ********* ** ***** with myself ******* *****, my daughter, her husband, and their four daughters with the youngest being 10 months. We haven't had any electrical problems except for the occasional outages until October 12, 2022. On October 12, 2022, my son in law answered the door to one of the workers for ******* *** ****** ********** *********** ******* and the worker told him that he was going to switch out the meter because the one there was not reading. An hour later the worker told him that he was going to get a line crew out to fix the transformer. Ok no problem, a few hours later the line crew came and replaced the transformer and then they disconnected our electricity and took the meter. They told us that we needed to get an electrician out here to repair one of the lugs on the meter base and until that repair was done, we would be without power. So, my daughter called and called to get an electrician out here and finally got one to come out the next day. After the electrician was here, she called the co-op dispatch to have a line crew sent out while the electrician was here so that they could restore power back to our house. When the line crew arrived, they still refused to reconnect our power telling us now that the entire box needed to be replaced by an electrical contractor. My son in law picked up a list of electrical contractors from ***** and after calling every single contractor on the list, my daughter was able to get a couple of them to come have a look at it and give us a quote. From October 13th, 2022, to October 19th, 2022, we had four people, one of them being Watt Ever Electric, come and provide quotes for installing a 200-amp box. On October 20th, 2022, I told my daughter to send a text message to ***** ******** ******** with Watt Ever Electric, letting him know that I was good with his quote of $2100.00 and had her ask him if he accepted credit cards and when he could start the job. He let her know that he didn’t accept credit cards anymore and that as soon as he had money in hand, it would take a few days to order parts and a couple of days to put us on the schedule. My daughter then let him know that he could pick the money up the following morning of the 21st. My daughter, ******* ******* met with ***** on the morning of the 21st and paid him the $2100.00 in cash and he sent her a receipt through text. We did not hear from ***** until she contacted him again on October 26th, and asked for an update, which he called and told her that he had to drive down to Texas to get the box for the pole but that they would be there the morning of Friday the 28th. So, when we didn’t hear anything Friday morning, she sent another text message and was told that they wouldn’t be out until Monday morning. On Monday October 31st, ***** finally came and installed the new box and told my daughter that we just needed to wait for the co-op to send a crew out to hook us back up. A gentleman named ***** came out with a crew around 3 o’clock pm and informed us that ***** needed to get a permit for the work completed, which my daughter called ***** and let him know and he said he would pull the permit then, but we would need to pay him another $225.00 to cover the permit. The co-op didn’t send another crew out until the next morning to reconnect our power and after they came and re-hooked everything back up, we found out that we were no longer getting power to our shop in our back yard and the following morning we also lost power to our well house. So, my daughter contacted ***** to have him come back out to find out why we didn’t have power in our shop or well. ***** came back out on November 2nd, 2022, and basically told us that the box had power and he brought a higher amp breaker for the well house and then he left. We had to install the breaker ourselves which returned power back to our well, but we still do not have power to our shop, which we had full power before all of this. After that we tried to get another electrician to come out to try and help us, but said that the work on the box should still be under warranty, so my daughter sent another message to ***** on November 11, asking him if he had installed a 200-amp box that we asked for or just a 100-amp box, which he informed her that it was just the 100-app box and that the invoice stated that it was a 100-amp replacement. Although when he first sent the receipt, it only showed a power box emergency replacement, because it didn’t want to load fully. After he responded to my daughter on the 12th of November telling us that it was a 100-amp box installed was the last time that we had any contact. Our issues with all of this are: 1. The box installed is not the one that we had requested. He installed a 100-amp instead of the 200-amp that we had asked for. 2. He didn’t want to come back out when we told him of issues. 3. Even though there supposedly was a permit pulled, there was no inspection. 4. Instead of going by the breakers that were in the box, he put in what he wanted. 5. When doing research and looking up Teddys license number, his certificate number ***** was issued 09/16/2003 expiration date 9/29/2012 and a status of cancelled comes up. As well as his business license number ****** showing

  

  Business response

  01/13/2023

  To whom it may concern. 

    I ******* ******* ******* did do work at 70

  For *******. The proposed service that was installed was in accordance to what was stated on invoice. In which the customer had agreed on and work was completed. Inspections was done and passed at which at that time the coop came out and reconnected service. Customer was also informed that it would take a week or so because of materials not being available and would have to be order at which at that time was  okay with customer and price was agreed on waited a couple of days till they were able to get money $2100. So all work was completed in a timely manner I feel customer is trying to get more than was agreed on. 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩