ComplaintsforDel Norte Credit Union
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Signed purchase contract for my 2016 Dodge Durango car in 2007 for 7 years. We are currently in our 7th year and still have close to 2 years left. I am aware we are 3 months behind but this only totals $1600. According to the totals we have paid from March 24, 2021, we paid 13325.50 which should be almost half of what we owe. When asked for my statements I was to be charged to receive them $22 an hour to retrieve them and they couldn’t access to the beginning of the loan. I need to know why I am paying double for a car that should have been paid off and current.Business response
10/24/2023
September 20, 2023
****** ******** ****** **** ********* ** ** ***** * ************ ** ***** *** ****** ********* *** *********
To Whom It May Concern:
Upon researching this complaint and working closely with our member, the issue has been resolved to the satisfaction of our member, ****** ********.
Sincerely,
******* * *****
VP Member Experience
Del Norte Credit UnionInitial Complaint
11/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made a $700 payment on my auto loan to apply to principal only because I am ahead on my payments. The bank only applied $653.35 to principal and took $46.65 for interest. They refuse to reapply the payment to principal only, or to advance the payment date. The loan officer told me "your principal went down, I don't know why you're complaining?" They're stealing $46.65 from me.Business response
03/24/2023
Better Business Bureau
**** ********* *** *** ***** * ************ ** ***** *** ****** ****** * ************
To Whom It May Concern:
Upon researching this complaint and working closely with our member; the issue has
been resolved to the satisfaction of our member, ****** ******.
Sincerely,
*** *******
Chief Experience Officer
Del Norte Credit Union
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.