Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving notification of a lost delivery, I attempted to contact the company- twice. All I received was an answering machine. I left a message both times with my information, request, and call back number. To date, I have still not received any contact or resolution regarding my lost shipment. I do NOT want any product shipped in replacement in fear of again not receiving it and not being able to contact anyone.

  Business Response

  Date: 03/31/2025

  Hello,

  Our **************** team is available Monday-Friday from 7:30 am- 4:00pm PST. Our representatives are actively answering phone calls and we do apologize that we missed you. I did check our emailing system, and no email correspondence was received for you missing shipment.

  Upon checking the tracking details, your order was lost by the carrier. We do apologize that this issue occurred We have issued a refund for your lost shipment. Please allow 2-5 business days for the funds to appear back on your card.

  Let us know if you have additional questions or concerns.

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have always had issues with this companies customer service having to email 3, 4, 5 times before finally getting a response and i am sick and tired of the lack of customer service . I emailed a week ago for a question about a product and i will not keep emailing as it is wasteful of my time and I AM THE PAYING CUSTOMER PAYING FOR the company TO FEED AND HOUSE THEMSELVES AND A SIMPLE QUESTION REGARDING A PRODUCT SHOULD NOT TAKE AN ACT OF GOD TO RECEIVE A RESPONSE! CUSTOMERS ARE YOU LIFELINE AND SHOULD BE RESPECTED AS SUCH AND NOT DEVALUED AND IGNORED. YOU LOSE CUSTOMERS YOU LOSE YOUR BUSINESS i need a response to my question regarding their product

  Business Response

  Date: 03/28/2025

  Hello,

  I am searched up your name and email in our system, and I am unable to locate any email attempts. All emails are responded to on a daily basis as well our CS team is accepting phone calls. I have attached a screenshot of our emailing system showing there as been no attempts made via you name or email. All request can be emailed to *****************************************.

  Customer Answer

  Date: 03/31/2025

  There is the email that was sent on march 18 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23115713
  
  I am rejecting this response because:i  have provided a screen shot of the march 18th date with my question
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 03/31/2025

  Hello,

  Your request was sent in ******. The response you received was an automated response. All customer support emails should be sent to *********************** which are answered on a daily basis.

  To answer your question, our Milk Thistle Extract powder is not standardized to the Silymarin content so this information is not available.

• Initial Complaint

  Date:03/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had about 5 subscriptions for supplements. The company always sends an email informing you that a subscription is being processed allowing time to modify if necessary. However i had an expensive order charged without warning. I emailed them and told them to cancel bc i was not ready for the order. They acknowledged my request and informed me that they would update my order. The following day the order was shipped. I emailed them again and informed them to cancel the order and reimburse me the cost. They wrote back and told me that since it shipped they could not cancel. I immediately reminded them that they said they canceled the order as I requested and it is not my problem that it was still shipped. I told them to fix the problem or i would be canceling all my subscriptions. I have not heard back from them again. This company has terrible service and this is just the cherry on top. The quality of their products are also suspect.

  Business Response

  Date: 03/28/2025

  Hello,

  On 9/13/24, you placed a subscription order for 5 kg of Hydrolyzed Whey Protein on a recurring subscription for every 2 months. This recurring subscription has recharged every 2 months per your agreement when placing the subscription order. An email notification is sent 2 days prior to the subscription renewing. When an order is placed in the system, our fulfillment team immediately starts fulfilling those orders. Our cancellation policy on our website states that we do not guarantee your order can be cancelled after it is placed. As an exception I have emailed over a pre-paid return label for you to ship the items you received back to our facility for a refund. Once the material is returned, a refund will be issued in full. We have as well cancelled your subscription to prevent any future charges. We recommend placing one time orders to prevent this issue in the future.

   

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their magnesium malate from ****** on Feb 24, 2025 for $25.96. I proceeded to mix an electrolyte powder in appropriate proportions to help with electrolyte balance for exercise. Headaches, muscle cramps, and stomach upset occurred both times I consumed the product (a relatively small fraction of the salt mixture was the magnesium malate powder). I discovered on the back label that the malate is cut with ***************. *************** is NOT a dietary supplement, it is a laxative. The clear labeling on the front which explicitly calls out the TYPE of magnesium that it contains (It obviously implies a pure compound/product in this case, NOT a mixture) while omitting the other type is clear dishonest marketing. The back ingredients label is excessively small as well and proportions of each salt are not listed either. They also do not mention oxide anywhere in the product description (looks like this was recently changed by my request to ****** but it still only mentioned once down below in the product ingredients description), only in the photo of the ingredients label. There are many other people with recent 1-star reviews pointing out this relatively recent bait and switch (it used to not contain oxide). This is a potentially dangerous filler in their supplements and they've recently started cutting other salts with oxides as well.

  Business Response

  Date: 03/11/2025

  Hello,
  Thank you for contacting Bulksupplements.com.
  Our Magnesium Malate is 100% pure with no additives or fillers. The starting source for this product is *************** and Malic Acid. The supplier does not "add" *************** as it is the starting source of the material itself. Based on the supplier's flow chart, there is left over unreacted *************** content that is left over in the finished product, which is why we list it under "other ingredients". An exact percentage is not available.

  All forms of Magnesium supplements will promote bowel movements. This is common with all forms of Magnesium supplements which can easily be found and researched on ******. Magnesium malate may used to help promote regular bowel movements. It can act as a laxative, drawing water into your intestines and stimulating the movement of food through your digestive tract.

  To satisfy your complaint, we have issued a refund for the Magnesium Malate. We recommend preforming your own independent research on any dietary supplement or even consulting with your healthcare professional on all protentional benefits offered in any dietary supplement you are looking to consume. We also recommend researching product sources on any specific material prior to purchasing to ensure what you are purchasing is exactly what you are looking for.
  Let us know if you have additional questions or concerns.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23035652
  
  I am rejecting this response because:

  All of this could be resolved by simply stating the actual % ratios of all components in the final product and stop listing it as a pure supplement.
  Sincerely,
  
  ****** *********

  Business Response

  Date: 03/11/2025

  The customer's response does not warrant an additional response as he has already been refunded. His rejection just states a "statement(feedback)" that does not require additional response.

  Business Response

  Date: 03/11/2025

  The customer's response does not warrant an additional response as he has already been refunded. His rejection just states a "statement(feedback)" that does not require additional response.

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order about a month ago. Never received any order confirmation, shipping information, and the product never showed up however, I was charged on my account.I repeatedly tried to get a hold of anyone at this company to no avail. Phone number listed was disconnected. Emails are not answered. Seems like a fraudulent website. I did dispute the charge with my credit card company, but as a forewarning to any future customers, buyer beware. Will be closely watching my credit card account to make sure no future charges are tried to pass through, hoping my credit card information wasnt sold by fraudulent website.

  Business Response

  Date: 02/20/2025

  Hello,

  Communication was made back and forth with the customer on 2/7/25-2/8/25. ******************** complaint was filed on 2/11 claiming no response from CS yet a trail response was supplied as proof. I have attached the *** of the email communication explaining the issues with the customer's shipment. No further response was made from the customer after a response was submitted on 2/8/25 @ 8:43 am. The customer was refunded for the item per our return policy as the order was returned due to the item not being picked up at their local post office (I have as well attached a photo showing that the item was made available for pick up). The customer has as well issued a chargeback with their bank for this order. We are unable to issue additional refunds on the order when a chargeback is in place with the bank until the claim is settled. Overall this customer has already received a resolution per our return shipping policy.

  *******************************************************

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order December 10th/2024. My order was returned by the shipper December 13th/2024 (3 days later). No one gave me any notice. 3.5 weeks go by and I see that my shipment is still in the same place. I sent them an email and they told me it was returned by the shipper. So I cancelled my order since after 6 weeks they wont refund your order according to their policy. Now it is February 7th and I still haven't received my refund of $121.48. I am being told now i wont receive my refund for between 1-6 months. I should have gotten a refund as soon as the shipper returned the order. As well I should have been notified.

  Business Response

  Date: 02/11/2025

  Hello,

  Thank you for contacting Bulksupplements.com.

  Upon reaching out to our shipping **** it appears your package was refused by customs due to the purchased item being restricted in your country. A refund has been issued in full as a one-time courtesy. Please allow 2-5 business days for the funds to appear back on your card. We ask that you perform your own independent research on all items you purchase for import to ensure they can easily be imported into your country without any restrictions.

  
  Let us know if you have additional questions or concerns.

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/26/2025 at 12:12 pm I placed an order with Bulk Supplements (order# *******) for various supplements...20 items on this particular order for a total of $504.97 I received the order on 1/30/2025. Upon arrival and checking the contents, two(2) items were missing...The Vitamin B12 1% Methylcobalmin powder ($13.57) and the Elderberry Extract Powder ($20.37) without taxes. I tried to contact Bulk Supplements through email twice on Jan. 30th, 2025 with only an automated response. I was given a request # of (******) and told someone would be in touch with me shortly. I also sent photos of my order invoice and pic of box. After no response, I again attempted to contact by email twice on Jan. 31, 2025 and again no response; only automated message stating same request number. I attempted by email again on Feb. 3, 2025 with no response again. I decided to try and call the support number given. I reached an automated voice stating for me to hold for the first available representative. After holding for quite awhile, an automated voice came back on and stated they could not connect me with a representative and they hung up. After contacting them from their website on Feb. 3, 2025, I was again given a request # . This # was (******). I would either like my items or a refund on these items. I have never had such terrible customer support.

  Business Response

  Date: 02/11/2025

  Hello,

  A replacement order was issued to the customer on 2/7/2025. Their new order number was *******. This replacement order was delivered to the customer on 2/10/2025.

  **************************************************************************************

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I placed an order on October 2nd on this site, on December 1st I received an email saying that the shipping company had cancelled the delivery (for reasons I don't know) and that they would refund my money in approximately 6 months. This is after I asked several times what was happening with this order. I want my money back as soon as possible or to deliver the goods quickly. Thank you

  Business Response

  Date: 02/11/2025

  Hello,

  A refund was issued to the customer on 2/6/2025 for their returned order in the value of ***** ***. Their order was processed as a return to the sender due to not being deliverable. As a result, a return shipping fee was deducted from their refund per our international shipping policy.

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number: 4912 I ordered 60kg of Hydrolyzed Collagen (Bovine) Powder-20kg Pure Powder on January 13th. I received an incorrect order of items that were not collagen. I attempted to contact the company immediately because I need that ingredient ****. I have now left 5 emails and attempted to call and have left several voicemails with no reply.

  Business Response

  Date: 02/11/2025

  Hello,

  A pre-paid return label was emailed over to the customer and a replacement order was already issued for the correct items. This customer has already been offered resolution.

• Initial Complaint

  Date:12/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed a order on December 1st and received a email two days later apologizing for shipping delay and i would receive my package on the 7th of December. The package was delivered on the 4th of December without my knowledge due to never receiving a updated delivery date from Bulk supplement. Therefore, believing the package would be delivered the 7th , nobody was home to retrieve the package and was never found. I received a email from ****** delivery on the 4th th that they had delivered the package. i was never notified by ****** nor bulk supplement that the package would be arriving the 4th. i checked tracking provided by bulk supplement after ****** claim to have derived and the tracking said the package was still in transit . if i had been updated with a delivery date. i would have been home to retrieve my package. i contacted customer service with emails and was told they could not help me. I do not believe this is right or good business. i appreciate your help in matter.

  Business Response

  Date: 01/28/2025

  Hello,

  We do apologize that you did not receive your order as indicated on the tracking details. Tracking numbers are supplied to all customers to have the ability to monitor your shipment after it ships from our facility. It is the customer's responsibility to check the tracking details on their shipment to see when their package is going to be delivered. It is out of our control if a parcel get delivered before the scheduled delivery date as this is common with most carriers. 

  A replacement order has been created for you as a one time exception per your request. You should have received an email with your new order number. 

  Let us know if you have additional questions or concerns. 

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******