Business Profile

Online Retailer

Shapermint

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

977 total complaints in the last 3 years.
613 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I absolutely made a purchase with shapermint in April 2025. I thought I had read everything; obviously I didn't realize that I was joining a monthly subscription. I would like my credit card refunded for this monthly fee charged to me in May and I do not care to be a member any longer.The bra I ordered was the size that matched my bra size, however it is very flimsy and doesn't do a great job supporting. I have taken the straps up to their max and it still doesn't look nice. I did not attempt to return the bra or get a refund...I called the customer service *** line today to ask about canceling my subscription and could not get in touch with anyone. I have tried to log in to my account online and had no success there either. It says it will send a code to my email but I never receive the code that will let me log in.Thank you in advance for taking care of this for me.Sincerely,***** ******
Business Response
Date: 05/22/2025
Hi *****,
Thank you for reaching out to us. Im truly sorry for any inconvenience this may have caused.

Upon checking, I see that a transaction was made on March 21, 2025, for a subscription to the Shapermint Club. Please note that the subscription has already been canceled. Wed love to have you back in the futureif you ever change your mind, you can restart your membership anytime to enjoy the benefits again.

Ive now processed your refund of $9.98. You should see the amount returned to your original payment method within 510 business days, depending on your banks processing time.
Once again, I sincerely apologize for the inconvenience. Please dont hesitate to reach out if theres anything else I can assist you with.

Kind Regards,

Customer Answer
Date: 05/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:05/14/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I ordered a bra online from shaper mint and found it very hard to complete my order and then I got concerned because it talked about a subscription a monthly fee. I attempted to contact them which Ive gotten no help. No one seems to know anything and tells me something every chat or email that I have gotten from them. All I wanted was to confirm that I do not in fact, have a subscription. They wont do that I still have a pending charge my credit card and I asked for a refund of what I ordered. One person said it was too late for that. But Ive had one say I have a subscription and that they would cancel it if I gave him more information and this was done unknowingly fraudulently I never asked for a subscription which is a monthly fee going forward. I want this canceled and they are no help and there is no phone number fora real person on there.
Business Response
Date: 05/14/2025
Hi *****,

Thank you for reaching out, and Im truly sorry to hear about your experience. I completely understand how frustrating this situation must be, and I appreciate your patience as we work to resolve it.

First, I want to assure you that you are not enrolled in any subscription or membership with us. We understand your concern, and while we do not provide written membership confirmations in a formal document, this email serves as official confirmation that no subscription is active on your account.

In regard to your order, we have processed a full refund of $43.24 back to your original method of payment. Please note that your order had already been processed prior to the refund, so it is possible that you may still receive the items. If that happens, there is no need to return themyou are welcome to keep them with our compliments.

Were very sorry for the confusion and any inconvenience caused, and we appreciate the opportunity to make this right. If you have any further questions or concerns, please dont hesitate to contact us. Were here to help.

Warm regards,
Customer Answer
Date: 05/14/2025
I want the credit to show on my credit card before I agree to anything with this place. I have disputed the charge with my credit card company since it posted already. If my credit card was credited back and they show that any membership they signed me up for was canceled, I would feel better. Ive read so many reviews after the fact where they continue to charge these monthly fees and thats still a concern.
Customer Answer
Date: 05/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Finally this morning there is a credit on my accountt.

Sincerely,

***** ****
Customer Answer
Date: 05/15/2025
I just canceled my dispute and said I accepted here in BBB but have just found out my bank temporarily credited my account while they investigate it.
I am trying to get my bank now to re open the dispute. I dont trust shapermint at all.
What should I do here on BBB?
Customer Answer
Date: 05/16/2025
Do you recommend re opening the complaint since Im disputing the charge with my credit card company? Since shapermint didnt refund the charge my bank did it temporarily while investigating this, my confusion. Im so worried about this I just dont know the best way to handle.
Customer Answer
Date: 05/16/2025
I wish to reopen this complaint. This merchant has not credited my account nor have I gotten merchandise! I do not want the merchandise. I had stated to cancel it right after this purchase was made and any fraudulent membership club they signed me up for! Please reopen this complaint against Shapermint . I am not happy with them!
I am going to dispute this again with my bank
Customer Answer
Date: 05/16/2025
I wish to reopen this complaint. This merchant has not credited my account nor have I gotten merchandise! I do not want the merchandise. I had stated to cancel it right after this purchase was made and any fraudulent membership club they signed me up for! Please reopen this complaint against Shapermint . I am not happy with them!
I am going to dispute this again with my bank
Business Response
Date: 05/16/2025
Hello *****,

We're really sorry this wasnt the experience we wanted you to have. But dont worryweve taken care of everything for you. A refund of $43.24 has been processed, and you can use this transaction ID: *********************** for reference. Depending on your bank, the refund should show up within 2 to 10 business days.
Just to clarify, you havent been signed up for any membership. You can also check your invoice for more details if needed.
Regarding the package, the shipping timeframe is 48 business days. Once it arrives, there's no need to return anythingyoure welcome to keep the items as a small token from us, or if you prefer, feel free to donate them to a local charity.

Best,

Customer Answer
Date: 05/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Shapermint credited my account for the original purchase and have assured me I have no membership so no monthly fees. In addition, shapermint said I did not need to return original purchase if it came.

Sincerely,

***** ****
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was not aware when I placed my order that I would be getting a monthly subscription!!! My credit card was charged 4.99 us and I do NOT want to pay this or have a subscription! I was not asked for this. I want it cancelled
Business Response
Date: 05/13/2025
Hi *******,

Thank you for reaching out to us. Im truly sorry for any inconvenience this may have caused.

Upon checking, I see that a transaction was made on April 13, 2025, for a subscription to the Shapermint Club. Please note that the subscription has already been canceled. Wed love to have you back in the futureif you ever change your mind, you can restart your membership anytime to enjoy the benefits again.

Ive now processed your refund of $4.99. You should see the amount returned to your original payment method within 510 business days, depending on your banks processing time.

Once again, I sincerely apologize for the inconvenience. Please dont hesitate to reach out if theres anything else I can assist you with.

Kind Regards,

Customer Answer
Date: 05/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:05/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is a reoccurring billing of 4.99 a month for the past year.
Business Response
Date: 05/12/2025
Hi *******,

I trust this message finds you in good health.

We are committed to addressing this matter with the utmost seriousness and ensuring a fair and prompt resolution.

Upon reviewing your account, I can confirm that you subscribed to a membership program on June 9, 2024 under the email address ****************************, which provided access to various exclusive benefits, including:

- Complimentary priority shipping
- Dedicated 24/7 customer support
- Access to exclusive content
- Membership in a private community
- Exclusive deals and complimentary offers

I would like to inform you that your membership has been canceled, effective May 13, 2025. Consequently, you will not incur any further charges.

Furthermore, I have initiated a refund of $14.97, which is expected to reflect in your account within 5 to 10 business days.

I sincerely apologize for any inconvenience this situation may have caused. Should you have any further inquiries, please do not hesitate to contact us, and we will be pleased to assist you.

Thank you for your understanding.

Customer Answer
Date: 05/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:05/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Started charging me $4.99 monthly "membership fee" that I did not choose whatsoever. When I discovered it, I called them. They don't answer. They send text message asking what the issue is and then they don't respond. After digging through my account, I finally found the cancellation option which I selected and submitted but got no email confirmation they received it. What a total scam.
Business Response
Date: 05/12/2025
Hi *********,

Thank you for reaching out to **. Im truly sorry for any inconvenience this may have caused.

Upon checking, I see that a transaction was made on March 9, 2025, for a subscription to the Shapermint Club. Please note that the subscription has already been cancelled. Wed love to have you back in the futureif you ever change your mind, you can restart your membership anytime to enjoy the benefits again.

Ive now processed your refund of $9.98. You should see the amount returned to your original payment method within 510 business days, depending on your banks processing time.

Once again, I sincerely apologize for the inconvenience. Please dont hesitate to reach out if theres anything else I can assist you with.

Kind regards,
Customer Answer
Date: 05/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 products from Shapermint and only received one of two products. The credit due to me for the product I never received remained in an account with **********************. I requested this amount to be refunded to my credit card. I have received multiple emails that this would occur within ***** hours. I've received correspondence that this would be escalated and immediately returned to me. It has been now 45 days and I have not received my credit even after 3 attempts to contact them. I keep getting told to wait. I have already waited 45 days for a credit and now lodging this complaint because I demand my money back.
Business Response
Date: 05/07/2025
Hi ******,
I hope you're doing well.
I'm truly sorry for the trouble you've experienced, and I completely understand how frustrating this must be. After reviewing your order, I can confirm that the amount of $49.00 has already been refunded.
However, because the order was placed more than six months ago, we're required to process this as a manual refund. We've already forwarded the request to our ****************** to ensure this is handled as quickly as possible.
Thank you for your patience and understanding, and please dont hesitate to reach out if you have any other questions or concerns we're here to help.
Warm regards,
Customer Answer
Date: 05/07/2025
Nothing has been refunded. The credit was sitting in a shapermint account. I've been told many times this was refunded. If refunded, where is my refund. As I stated why has my refund taken 45 days.
Customer Answer
Date: 05/08/2025

Complaint: 23297987

I am rejecting this response because: Nothing has been refunded. The credit was sitting in a shapermint account. I've been told many times this was refunded. If refunded, where is my refund. As I stated why has my refund taken 45 days.

Sincerely,

****** ******
Business Response
Date: 05/08/2025
Hello ******,

We understand the frustration and we are processing the refund back to your account the soonest. We take every element of customer care very seriously and apologized for any inconvenience caused. Our team is redefining our processes and setting even higher standards to ensure this doesnt happen again.

Best,
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A purchase of 4 camis was made to Shapermint. Although, I like stone if their products these didnt work out. I contacted them to find out the steps to return. The package was sent back via *** on 4-15-25. I talked via live chat about this return and was told I would receive a full refund within 5-10 business days. Today, day 22, I got an email with a coupon for the amount of my return. No one agreed to a coupon. While using the live chat to resolve this matter, it keeps asking questions that doesnt speak to resolving this issue.
Business Response
Date: 05/06/2025
Dear ********,

I hope this message finds you in good health. We are dedicated to assisting you.

We take this matter seriously and are committed to addressing it with fairness and efficiency.

I understand that you requested a refund, and I am pleased to inform you that we have processed your refund in the amount of $74.60. You can expect it to be reflected in your account within 5 to 10 business days.

We sincerely appreciate your patience and understanding during this process.

Should you require any further assistance, please do not hesitate to reach out.

Kind regards,
Initial Complaint
Date:05/05/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted a cancelation of an order due to an unexpected emergency and needed the extra funds to help cover cost. The order was placed in the AM and zip attempted to cancel a few hours later to be told it was unable to be becauze it was fully processed. The gall this company has to hold my money hostage it's not right !
Business Response
Date: 05/05/2025
Hi Angel,
I hope this message finds you well.
We take this matter seriously and are committed to resolving it fairly and promptly. We are sorry for the inconvenience this has caused.

We have now refunded your $84.80 and it should reflect on your account in 5-10 business days. Please know that no need to send the items back to us.
If theres anything else we can assist you with, please feel free to reach out.

Best regards,
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received my order and now I'm unable to reach anyone in the company was told they a chat that i didn't have to return the items to keep and they would give me a credit plus an additional credit the site only give ************ to chat with bots and none anawetwa there number
Business Response
Date: 05/05/2025
Dear Selena,

I hope this message finds you well.

We sincerely apologize for the inconvenience you have experienced regarding your Store Credit. We take this matter very seriously and are dedicated to addressing it promptly and equitably.

Please find the relevant details regarding your Store Credit below:

**Code:** SHMRTN-SM9032083-TR
**Amount:** $68.64 applicable to your entire order
**Validity Period:** May 4 to July 6

We appreciate your understanding and patience as we work to resolve this issue.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,

Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning Feb 7 and ongoing this business has attempted to withdraw 4.99 from my Vias account. The bank notifies me each time this happens and it has been reported as fraud. Continued attempts have been made, the last one 4/29. I have made numerous unsuccessful attempts to contact this business. I did not authorize, nor was I aware that I had agreed to join their club. I made a purchase in January, which is how they got my credit card number.
Business Response
Date: 05/05/2025
Hi ******,

I hope you are doing well.

We apologize for the inconvenience this has caused. We take this matter seriously and are committed to fixing it fairly and quickly.
Upon checking you have subscribed to our Shapermint Club on January 7, 2025 , which provides exclusive offers for members, such as:

FREE PRIORITY SHIPPING -
DEDICATED 24/7 CUSTOMER SUPPORT
ACCESS TO EXCLUSIVE CONTENT
SECRET COMMUNITY
EXCLUSIVE DEALS AND FREEBIES for all members!
The membership is canceled effective May 6, 2025. Rest assured you will no longer be charged. Additionally, we have refunded the Subscription charge of $9.98 and it should reflect on your account in 5-10 business days.
We highly appreciate your patience and understanding.
If theres anything we can do to help, please let us know.
Best regards,

Customer Answer
Date: 05/07/2025
I am referring to BBB STANDARDS OF TRUST. Shapermint was not transparent with their offer for a membership that required an unauthorized monthly payment. Moreover they avoided any communication that would clarify and correct this action. They are treating their trusting customers like fools, and then disrespecting them by charging them ongoing fees once they have a credit card number. They should be exposed in all their aliases.
Customer Answer
Date: 05/08/2025

Complaint: 23278662

I am rejecting this response because: I am referring to BBB STANDARDS OF TRUST. Shapermint was not transparent with their offer for a membership that required an unauthorized monthly payment. Moreover they avoided any communication that would clarify and correct this action. They are treating their trusting customers like fools, and then disrespecting them by charging them ongoing fees once they have a credit card number. They should be exposed in all their aliases.

Sincerely,

****** ***
Business Response
Date: 05/08/2025
Hello ******,

We understand the frustration. We take every element of customer care very seriously and apologized for any inconvenience caused. More importantly, we assure you that we have taken all the necessary preventive measures to prevent this from happening again.

Best,
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Shapermint is NOT a BBB Accredited Business.