Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my account with them and they are improperly charging me interest. I have tried various times to have them fix it. I have a rep who asked for the info in email once we got off the phone and she just does not respond. To have them fix it and I keep getting the computer handles it and everyone plays dumb. I am attaching a PDF with my email dialog which also has screenshots of my statement. The amount of time already consumed on this is absolutely ridiculous. This is not rocket science, what they're doing is fraud and not fixing it just playing dumb. Court in *****, here we come...

  Business Response

  Date: 02/17/2023

  Greetings,

  Please provide us your account # or contract # so we can further assist you with this complaint. Thank you
  

   

   

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 19402959
  
  I am rejecting this response because it's the only way I can respond.   Clearly you sent some canned response because all my info is attached.  You can see the *** with account number, history of a person I Was working with and statements and this is a BS response.   

  My account number is : ********  **************  ************

  RE-ATTACHING: Perhaps read it.
  

   

  ***********************

  Business Response

  Date: 02/21/2023

  Greetings,

   

  ResortCom is a third-party service provider and does not have the resources or the authority to make decisions or provide solutions to any matters that do not include reservations, collections and accounting, loan and maintenance fees, any other concerns other these need to be directed to the proper entity or authority.  ResortCom will be in contact with the property and will forward any new information we receive

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly calls me and never listens when I tell them the names they're calling for have never been at this phone number. I have had this phone number for almost 15 years. It's not my fault someone used my number to do the stupid timeshare scams. I've explained the situation to them tons of times. I set my voicemail to say MY name. I've blocked their number. They still call! It alerts me every time. "Blocked call from [their number]." And they do the ridiculous call, hang up, call again c*** I have never traveled to ******. I have never attended a timeshare information meeting. Someone obviously scammed them and gave them my phone number instead of theirs at one of those scam timeshare information sessions. I can't get them to stop harassing me! It interrupts my job at work having my phone blow up with their calls.

  Business Response

  Date: 01/26/2023

  Greetings,

  Please be advised that the number given by the previous member was already deleted from the account. Thank you
  

   

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account #**-33243 is over. It expired on its expiration date of 2023 and all contract weeks were used and paid for.When I received a bill in October I called customer service and was told to ignore the bill - it was in error - and would be corrected.Today I received another bill with late fees. THE CONTRACT IS OVER.

  Business Response

  Date: 01/10/2023

  Greetings,

  In review of the account, your membership expires on 12/31/2023 not 2022. Thank you
  

   

  Business Response

  Date: 01/27/2023

  Greetings,

  We have made efforts to reach the member. Member used their weeks and contractually obligated to pay even though their membership will expire end of year. As per notes and in transaction history, ************** still owes one of the two weeks on her account.
  
  What happened is that on 10/27/2020 she borrowed her two weeks of 2023 to book reservations, later that day, she called back to cancel and put the 2023 back in 23 and she got a refund on the maintenance fee payment.
  Later that year, in 12/1/2020 she borrowed and paid only ONE week to book a reservation, and on 12/21/2020 she booked a reservation using her second 2023 week, but this was not paid for at when borrowing.
  Please see attached maintenance fee billing history attached. Thank you
  
  

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today on December ******* I attempted to make a payment on my maintenance fee for my vacation club with occidental. Unfortunately they noted the account was in collections although I have paid a past due amount. This disables any ability the company may have to pay the current year 2022 and am thus being charged late fees with no ability to pay. I have a notice from resort recovery solutions employee ********************* stating my collection payment was successfully processed back in November 2022. The resortcom employee I spoke with today was rude and unprofessional and lacked active listening techniques to thoroughly understand my questions even regarding my main loan. Once I began asking questions on my maintenance fee the representative refused to listen to questions on my loan amount which has not been sent to collections and noted the maintenance fee report from the recovery solutions on average takes resort com 3-4 months to reflect. I am very upset they are charging me late fees despite my ability to pay and come current while denying me any meaningful customer service. I spoke with *************** call and she provided me with reassurance that her supervisor will check in, however resortcoms customer service needs to be addressed and my late fees need to be adjusted for their inability to gain access to my account and refusal to problem solve and find compromising solutions.

  Business Response

  Date: 01/06/2023

  Greetings,

  We have contacted the member and have advised that the late fees were waived and the only thing she owe is the 2023 maintenance fee and the system is now ready for online payment option. Thank you.
  
  

   

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A timeshare was purchased with the understanding you could bank your points for years you did not utilize the timeshare for up to 5 years. The contract had no stipulation stating you needed to call and specify how many years out to bank for. I banked my points in 2019 and 2020 only to find out someone set the expiration date for those points to 2021 and not the agreed upon 5 years. I called to have this fixed and was told that this is our business practice, if you dont tell us how long to bank them then it is only for one year. This statement still doesnt make sense considering someone set both 2019 and 2020 banked points to expire in 2021. This has never happened in the past and I have been an owner since 2015.

  Business Response

  Date: 11/10/2022

  Greetings,

  Our member **************** is aware about our dateline of banking points 11/1 and a supervisor ****** as courtesy all her expired points. All the points she had expired were in 2021 and I banked them out 5 years out.
  
  A supervisor talked to her about our Chat Team and Member RC Website.She will let the supervisor know via email the best time to schedule a call so she can explain to her how to bank/borrow points by herself directly on website.
  
  Points reconciliation has been submitted and will send it to her once we receive it.
  
  Member appreciated the clarification and follow up. Thank you
  

   

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing this formal complaint against *********** due to their unwillingness to terminate our membership. *********** does not have their members' best interest. We have been faithful members of theirs since 2017. A lot has happened in the last few years, not to just us but the world we live in now. Between continuous COVID-19 outbreaks and the rising inflation of costs, this timeshare is not feasible. We are still recovering from the repercussions and again this timeshare is not our top priority.We have repeatedly explained that **** was injured on the job at his place of work in August of 2020. His employer contested the injury with no compensation, which continues to this day. This has made it financially difficult to continue these payments associated with the timeshare. Our hardships and concerns have been addressed with *********** and they do not seem to care. Is this the treatment a longstanding member deserves? It is disheartening, and their lack of cooperation deepens our desire to sever ties. Even if we had the funds, why would we want to maintain a membership with a company who has poor customer service and no heart for their members. We have not used this timeshare once since we purchased it. We do not understand why *********** wants to hold our membership hostage. We know it is well within the ***** of *********** to ***** our desire for termination and we will continue to pursue the termination of our membership through whatever channels necessary. Thank you.

  Business Response

  Date: 11/02/2022

  Greetings,

  Please be advised that the information you have given doesn't show an active membership with the club. Please provide an account number or contract number so we can further assist you. Thank you
  

   

   

   

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18328693
  
  I am rejecting this response because:
  

  Hello

  
  

  We have an account number of ******** and a CA # of **** which is the Villa Trial Membership Agreement.

  
  

  Please let us know what the next step would be.

  
  

  Thank you.

  
  

  *********************

   

  Business Response

  Date: 11/09/2022

  Please be advised that account 35-25952 is no longer active.The membership shows it already expired  2018. Thank you

  Business Response

  Date: 11/10/2022

  In further review of the account 35-25952, it expires 2018. Thank you

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greeting,I had booked a well overdue vacation with Expedia for The "Villa Del Palmar" in ******************* Staying September 2nd through September 6th 2022. Prior to my arrival I was contacted by "Resortcom" offering me transportation and an all inclusive package totalling $****** dollars. I proceeded to purchase this package. Unfortunately, my passport was STOLEN days prior to my trip and I was not allowed to board for my much anticipated vacation. I immediately got in contact Expedia to which they very effectively were able to get me a refund on not only my stay at VILLA DEL PALMAR but as well my flight. I also left several messages with RESORTCOM (RESORTCON MORE LIKE IT) on the day of my cancellation to which no calls were answered nor responded to for over a week. When I finally did talk to someone from RESORTCON they were attempting to give me the run around. Finally the person I booked the inclusive purchase with "*****" said she would speak with the supervisor. After a short wait she said they would begin to process my refund and that it would take **** business days. We are now at day 12 and I have not received anything as well I have left messages that of course have gone unreturned. They are SCAMMERS as per the SEVENTY THREE complaints they have on the BBB over the past 3 years and ALL the bad reviews on multiple review sites (YELP ETC). The scandalous business practices one must have to STEAL my money after my passport was stolen AS WELL is unbelievable!. If this matter is not resolved I will be contacting my lawyer on principle alone. As well, I will be leaving bad reviews on every medium reflecting not only as them being THIEVES but against VILLA DEL PALMAR for associating with these crooks. I will never stay at ******************** again because of this. Account charged: ****** dollars on September 6th.

  Business Response

  Date: 09/29/2022

  Greetings,

  ResortCom is a third-party service provider and does not have the resources or the authority to make decisions or provide solutions to any matters that do not include reservations, collections and accounting, loan and maintenance fees, any other concerns other these need to be directed to the proper entity or authority.  ResortCom will be in contact with the property and will forward any new information we receive. Please provide your account number and contract number so we can further assist you. Thank you
  

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18115298
  
  I am rejecting this response because:
  
  I see I am not spared your automated displacement of blame response. You claim you do not collect however my attached photo shows ****** being charged to me directly to your company on September 6th 2022. Its quite simple, follow through with the refund I was promised by ***** from resortcom. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/04/2022

  Greetings,

  As previously requested, please provide an account number or contract number so we can further assist you as we are not able to locate your account with the information you've provided. If you also pay it with a credit card, please indicate the last 4 digits of your credit card, the amount charge and name of the merchant. Thank you
  

   

   

   

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18115298
  
  I am rejecting this response because:
  

  Sounds like more run around. Shocked. Again, I never had an account, nor contract. ***** in your ********* office processed my payment. As well, the one who assured my refund (that has never happened). Why has nobody returned my numerous calls since?. What kind of sham is this?. The card used has been replaced due to suspicious activity since the purchase.
  

  My name is: *****************************

  Phone: ************

  Charge: September 6th 2022

  I gave you the date of my charge. I have again attached the image of the charge on approximately September 6th 2022. Are you going to tell me you mysteriously cannot find my information?.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/06/2022

  Greetings,

  We apologize for the error. Please be advised that we are reaching out to the member and a refund is underway. Thank you
  

   

• Initial Complaint

  Date:07/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resortcom.com took over managing my timeshare in early 2022. It was an incredibly poor transition and members did not have access to their accounts for many months. As soon as I was notified that my account was activated, I logged on and paid all balances due each month on time. A couple of weeks ago, I began receiving harassing collections calls from Resortcom.com saying my account was past due and I owed close to $900 (normal monthly payment is around $290). I was told my account was past due because they had been mistakenly applying someone else's payments to my account in the period where we had no access to our accounts and no way to make payments. This doesn't come as a total shock -I have heard many complaints on the timeshare member pages of people's payments not being applied to their accounts. It is well known that they are incompetent and perhaps even unethical company. So of course, I have to wonder if some of my own payments have been misapplied leading to this "past due balance". I asked the collections folks to send me a detailed accounting of my account to compare to my records (bills sent, payments received, etc) but I received nothing. After the 2nd collections call, I was angry and decided I would just pay off the balance so I wouldn't have to deal with them anymore. So I got my payoff balance and paid the full amount on the spot. A couple days later, I started receiving emails saying my account was past due and my timeshare use would be suspended even though I just paid the full payoff balance (plus the late fees that they get to charge me for their own incompetence). Now they are showing that I owe an additional almost $500 (+ late fees). First, how is that possible when I paid the full payoff amount? Second, if the $900 "past due balance" is legitimate, wouldn't my payoff amount first be applied to anything "past due". How do I make an $11,000+ payment and still have a "past due" balance (with late fees). I contacted them and got no response.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/07/20) */ Greetings, ResortCom is a third-party service provider and does not have the resources or the authority to make decisions or provide solutions to any matters that do not include reservations, collections and accounting, loan and maintenance fees, any other concerns other these need to be directed to the proper entity or authority. ResortCom will be in contact with the property and will forward any new information we receive. Consumer Response /* (3000, 7, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response. This is the same canned response that they provide for every complaint. Except my complaint has nothing to do with the resort. My complaint is 100% about the incompetency of Resortcom. They have made accounting errors and charged me fees for their own mistakes. I paid my loan off in full (the amount their website said was due to pay off in full) and then Resortcom added more "late fees" and "past due" charges to my account after it was paid in full! Now they are harassing me with threatening emails that say I have a "past due" balance and my timeshare usage will be suspended. How can anything be "past due" when I just made a $11,000 payment?!? I can't believe this company has an A+ ranking on the BBB website. I guess I now know I should not put any faith in BBB rankings. Business Response /* (4000, 11, 2022/07/21) */ Good afternoon, Ms. ******** have spoken with a supervisor and she made a payment for the current balance. Please consider this case closed. Thank you. Consumer Response /* (4200, 13, 2022/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not consider this matter resolved. Resortcom continued to have collections people harass and threaten me by phone and email. The "supervisor" I spoke with was simply another collections person. Rude and offering no firm proof of the balance due. In addition, he denied that I paid any late fees. The $11,000+ payment that I made showed a late fee plus hundreds of dollars of "accrued interest" on a "past due" balance that I was never billed for. I agreed to make the additional "past due" payment that was added to my account after I paid the balance in full, just to spare my own sanity and make these people leave me alone. I stand firm that these people are incompetent, unethical and I paid money that should not have been billed to me. However, the BBB process was not getting me anywhere and it is not worth paying an attorney $300 an hour to recoup a few hundred dollars. Maybe someday there will be a class action suit against them. ... So you can go ahead and close this case as long as the record will show that I do not consider it resolved. I was simply bullied into making an additional payment. Business Response /* (4000, 15, 2022/07/26) */ We apologize for the inconvenience. The account now is current and the billing issue is resolved. Per member response please close this complaint. Thank you.

• Initial Complaint

  Date:05/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The details of my purchase of the timeshare were misrepresented by Kurtis J*****. I told 3 different people that I didn't want to purchase the time share specifically because I wasn't trying to get a new loan because I was in the process of buying another property. Each person was supposed to be superior to the other ending with Kurtis who said he had the authority to allow me to purchase another members account. This account would require me to make a $1000 Down payment and then 6 months of $285 payments to complete the former members requirements and unlock the regular membership loan free which would then go to a monthly fee of $145. I agreed and signed the documents under the premise that this was my deal. I never used the membership which started March 2021. I never used the membership and called the other day to cancel it seeing that Kurtis told me once I completed my 6 payments of 285 and it went to $145 a month it was just a regular membership and I could just terminate it without any issues. I called to end the membership and learned that what he told me wasn't true and that it was a fresh loan. I tried explaining how everything was misrepresented to me at the table and they tried to act like there was nothing the could do because I signed a contract. This is predatory because they are taking advantage of people out of the country on vacation. I don't even want my money back that I've already paid they can keep it, I just want them to terminate my loan or membership or whatever it is going forward. This isn't even a real loan they didn't pull financials or check credit or anything. This company should make this right. What they are doing in Puerto Vallarte is not right and I'm not the only one this was done to reading your reviews on here and Google etc. You've collected around 5k from me. Keep it. Just terminate me membership and "loan" moving forward.

  Business Response

  Date: 08/20/2022

  Business Response /* (1000, 5, 2022/05/23) */ Greetings, ResortCom is a third-party service provider and does not have the resources or the authority to make decisions or provide solutions to any matters that do not include reservations, collections and accounting, loan and maintenance fees, any other concerns other these need to be directed to the proper entity or authority. ResortCom will be in contact with the property and will forward any new information we receive. Thank you Consumer Response /* (3000, 7, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a loan concern which you say you have the authority to handle. I was sold something under false pretenses that I am still currently paying for and have not used. My payment amounts and schedule can show you the validity in my claims, as well as the numerous other people you have complaining about the same exact thing and person. I am requesting a cancellation of this "loan" in goodwill because of the circumstances. I have never missed or been late on any payment. You guys have collected over $5000 from me for something that was misrepresented to me by a company you are affiliated with. Keep the money you have collected so far and end this loan. You have that authority to do so. Business Response /* (4000, 10, 2022/05/26) */ ***Document Attached*** Greetings In further review of the account, we have reached a mutual resolution to the BBB complaint. The resort is allowing the membership cancellation but there will be no refund. Please see attached Voluntary Surrender documents. Thank you

• Initial Complaint

  Date:05/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to Villa Del Palmar resort in Cabo San Lucas on Aug 11, 2022. We were invited to attend a vacation presentation on Aug 13, 2022. The vacation presentation was really good, the agent showed us how much money we can save on hotels, anywhere in the world, with no black out dates, with using their site/the benefits of being a member of their resort. We paid our deposit of $2529 on Aug 13, 2022 and when we returned to the US, we paid the remaining balance of $6872.30 to avoid paying the high interest rate of using their company. On 9/1, I sent an email asking when we will get access to the site so I can start booking our vacation and was told that we will get the packet from ******** within 6-8 weeks. I received the access on 9/21/22 and found out that the agent lied. We were scheduled for a trip to Hawaii in October, Los Angeles in November, and New York in December and was not able to find any hotels that matches the date that we were scheduled to go. Their availability are usually starting on Saturday check ins and not flexible. I called Resortcom who represents Villa Del Palmar and told them that the vacation package that was sold to us is not what they claimed to be and that we would like to cancel and get our money back since we were not able to use it or has any benefits to us. I followed up in January and February, sent emails to the agent who did the presentation and no response. I was not able to dispute on credit card since it was over 90 days in December when it was clear that we were not going to be able to use the vacation package, that the deals on ******** is not as good as they presented during the presentation. We paid a total of 9401.30 for a vacation package/access that does not allow us to vacation the way we want and it feels like we got scammed so we would like to get a refund.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/05/12) */ Greetings, ResortCom is a third-party service provider and does not have the resources or the authority to make decisions or provide solutions to any matters that do not include reservations, collections and accounting, loan and maintenance fees, any other concerns other these need to be directed to the proper entity or authority. ResortCom will be in contact with the property and will forward any new information we receive. Thank you. Consumer Response /* (3000, 7, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were informed during the presentation that ResortCom was the parent company, so we felt secured that the parent company is based in the US that's why we were ok with the sale and confidently made our payments to Resortcom. Please work with Villa del Palmar since no one's responding to my emails. Thank you. Business Response /* (4000, 9, 2022/05/18) */ To whom it may concern; In regards to BBB Complaint Case# ******** (Ref#************-********-4-302), member purchased the lodging and use of time share services membership back in October of 2021. Within the contract that member signed at time of purchase the developments were member can travel with his membership are clearly listed.(please see below) In addition, it is clearly stipulated that ******** ************* is an independent exchange company with whom member is provided with one year free enrollment, guidelines to use their services are established directly by them, the same as availability and fees to complete an exchange. The company believes that member has a contractual obligation that we expect be honored as what member claims is clearly disclosed within the documentation signed. Best Regards, CLAUDIA ******** Member Services Director M claudia.l****@villagroup.com P (***) ********/ (***)******** Ext. *** Consumer Response /* (4200, 12, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the services and membership information that your selling agent provided are false and misleading, we should have the right to cancel and get a refund. It's not our obligation to pay for something that's not beneficial and of any use to us. He even told us that if we weren't happy with the membership, the company will buy ut back. Additionally, when he was doing his presentation and showing us all the benefits we will be getting as a member with ******** were all false and misleading. We weren't able to use and utilize this so called membership for our local trips to LA, Hawaii and New York and these are all just US basedy. JAgain, we shouldn't be paying for something that is not beneficial or useful to us and should be refunded what we paid for. That is your obligation as a company to not sell a membership that is not beneficial and obligate us to keep and continue paying.