Complaints

This profile includes complaints for Allegiant Air, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Allegiant Air, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Allegiant Air, LLC

  1201 N Town Center Dr Las Vegas, NV 89144-6307

• 

  Allegiant Air, LLC

  8360 S Durango Dr Las Vegas, NV 89113-4444

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an allways account that was hacked or given to another person with the same name. I have been a customer for many years now. They lost all my info and credits for travel. They tell me I flew in December from places I haven't been or flew and refuse to recover credit. Also, I was told to open a new account. And forget my account I used.

  Business Response

  Date: 04/22/2025

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week. 
  
  If you are an Allways ************ card holder, *************** can be reached at ************ from 5 am to 8 pm PT Monday - Friday and Saturday from 8 am to 12 pm PT.
  
  You may also email us through our website at
  ****************************************************************************************.
  Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here-
  ******************************************************;
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  
  Allegiant Customer Relations Team
  

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2025 I flew from ******, ** to ********, ** (confirm #JY1E7A, ) with my disabled son *****, whom we adopted from ****** on Allegiant flight # G4 3783. He has a personal bag that he keeps his seizure medication, blanket and stuffed animal in. The same case he has used for the past 6 years on countless flights including dozens on Allegiant. We have never been forced to check his bag or pay for it at any time since it has fit inside every airline measuring apparatus. The gate agent (*******) at ************** was extremely rude and the second she saw my son said 'I'd have to pay for it' without measuring it. When i explained to her he always travels with it including on Allegiant and it fits into every airline measuring apparatus over the last 6 years on dozens and dozens of flights she said 'fine - now he will have to check it in and pay $75. Passengers before and after my son were allowed to bring their larger bags on board the plane (I have pics of his bag and other bags that were allowed on the flight without charge). This is selective enforcement which is discriminatory and illegal. I could only hope it wasn't because my son is Asian and/or disabled. I am requesting a refund and will never fly with Allegiant out of their ************** again unless this situation is addressed and depending on how this is handled will decide my next steps as well.

  Business Response

  Date: 04/16/2025

  Hello ******,
  
  Thank you for contacting Allegiant, I hope youre having a great day!

  We are extremely disappointed to learn that the service you received from a counter agent did not meet your expectations. All of our team members are expected to be professional, respectful, and assist however they can to provide a satisfactory travel experience. While I cannot undo the circumstances, this matter has been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective counseling is provided.

  I apologize for any misunderstanding regarding your medical and personal bags. I have issued you a refund for this fee. Please allow 7-10 days for the $75 refund to post back to the original form of payment. I have also forwarded a copy of your confirmation/receipt, showing the refund.

  Thank you for choosing Allegiant!

  ****** | Customer Relations
  ************   *************************************************************

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash was stolen from my checked baggage.The check-in agent said my carry-on had to be checked because I had a pocketbook and carry-on bag. I thought pocketbook and proper sized carry-on are allowed. [Many of the other passengers I flew with had one carry-on bag PLUS a pocketbook]. Because this was a last minute change and a very hurried process, I did not have the opportunity to properly scrutinize contents of my bag. In the side pocket was my anniversary card, inside of which were 2 scratch-off lottery tickets and a $50 bill paperclipped to them. Upon arriving home Monday when I checked the side pouch all were missing- card, money and tickets. Your policy says any "checked baggage is the sole responsibility of the Carrier." I would have been responsible for my own belongings had I not been made to check the bag. Allegiant is responsible to customers to have reliable, safe ground operators--not thieves!

  Business Response

  Date: 04/10/2025

  Hello,
  Thank you for contacting Allegiant and we appreciate your patience with our response. 
  Allegiant has a team dedicated team. You are welcome to contact them at your earliest convenience at ****************************************** Please note, all request are handled according the the passengers departure date.  
  If you have any other questions or concerns please feel free to reach back out to us.
  Best Regards,
  Cass

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a some rubber boots that made my bag over the limit. They wouldnt let me take them out of the bag and carry them or dispose of them. I didnt have to take them and yet no other options. That is s horrible. Even *** will let you remove an item. But the airline forces me to take them. I question whether I will ever fly with Allegiant in the future. A refund should be given and if I do fly again, I want some form of a discount. I also saw on BBB, that your airline isnt on the accredited list. And you have a F rating for handling customer complaints. This is unspeakable.

  Business Response

  Date: 04/07/2025

  Hi there,

  Thank you for contacting Allegiant. 

  We are extremely disappointed to learn that the service you received from our agents did not meet your expectations. All of our team members are expected to be professional, respectful, and assist however they can to provide a satisfactory travel experience. While I cannot undo the circumstances, this matter has been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective counseling is provided.

  Unfortunately all bags or what is taken is reviewed at the counter therefore no refund can be due back. This is to maintain consistency with our policies and passengers.

  We hope you will grant us the opportunity to provide a more pleasant travel experience the next time you fly. Please feel free to contact us if you require further assistance.
  Best Regards,
  Customer Relations Representative 

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: 11/3/2024 Amount Paid: $114 We were scheduled to leave 3/31/2025 at 6:38 pm. Instead, we got pushed back to 7:13pm, then 8:12pm, then 8:52pm, then 9:35pm and then to 11:20am the next day. Because of the inconvenience we incurred, the gate agent contacted her supervisor and manager on duty. They called us all together and offered us $100 credit voucher sent to our email on file and $12 food voucher we were supposed to pick up the morning of the new flight. We had to pay $125 for an overnight hotel and when we arrived back at the airport we were told no of that was happening. I had spent my last money to get something to eat the day before and was very hungry (a diabetic) when I arrived at the airport. I was so discussed with the airline staff. We were lied to time and time again. When I asked the agent about the vouchers, she said they were printing them out now. A little bit later, I went back over to the agent and asked about the vouchers. She said we are not getting them. My heart dropped to the ground and I wanted to lash out at her but did not. I had to wait until my flight landed (1:24pm) to get something to eat cause I couldnt afford the food at the airport. I had to settle drinking water until I arrived home. We should be compensated in some way for being lied to and inconvenienced. I will not be flying with Allegiant Air anytime soon.

  Business Response

  Date: 04/07/2025

  Hi there,

  Thank you for contacting Allegiant.

  I am very sorry for any inconvenience the delay has caused you. As a carrier, we make a continuous effort with every departure and arrival to try and abide by the schedule we originally plan for. We understand that a delay may interfere with plans that you had. However, your safety is always a priority, and we would not compromise that under any circumstances. 

  Please note that Allegiant determines compensation on a flight basis and offers consistently per itinerary. Unfortunately, itineraries from this flight are not eligible for compensation. For more information regarding federal compensation guidelines,we recommend reviewing consumer fly rights on the **************************** website, at *****************************************************.

  We hope you will grant us the opportunity to provide a more pleasant travel experience the next time you fly. Please feel free to contact us if you require further assistance.
  Best Regards,
  Azalia | Customer Relations Representative 

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23171276
  
  I am rejecting this response because:  we were actually told we were going to receive the Compensation. If we were not told we werent receive anything, I would be OK with that, but we were all called together up to the agent desk and told we were going to receive this compensation. I do not agree that nothing will be done.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/23/2025

  Hello ******,

  I am so sorry for the inconvenience you experienced due to this disruption. We absolutely recognize how important it is to get you to your destination on time. Unfortunately, daily operational challenges and weather sometimes interfere with our schedules, with little notice. Please note that Allegiant determines compensation on a flight basis and offers consistently per itinerary. Unfortunately, itineraries from flight 529 are not eligible for compensation. As this disruption was due to weather, passengers are responsible for the cost of their arrangements. For more information regarding federal compensation guidelines, we recommend reviewing consumer fly rights on the **************************** website at ***********************************************************;   

  Regarding the meal vouchers, if there was no time to print and distribute before boarding, the vouchers would not be issued. Meal vouchers can only be issued from the airport on the day of the disruption. We apologize for the inconvenience and hope to welcome you back someday.

  Thank you for choosing Allegiant.

  ****
  
  
  

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23171276
  
  I am rejecting this response because:
  
  The staff and management should be skilled on knowing how to handle these situations so that they dont give out the wrong information to the customers. I accept your reasoning but the meal voucher really got to me cause I am diabetic and need to eat instead of waiting around on some lie that the agent told us that never happened until it was time to board.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4th I was supposed to fly out of VSP to CVG. The flight was delayed over an hour. The pilot said they couldn't fly out of ***** because there was a bus behind the plane. Once they got to VSP we couldn't take off and set in the plane for an extended period of time. Waiting on the return of a log book because there had been a problem with the plane. I tried to contact allegiant and they said that if I had a complaint to do it online. When I tried to do it online it tells me to call and it leaves me on hold. I had to spend money eating at the airport that wasn't intended. And there is no customer service. You just get the runaround. I have used this airline for decades. I think it is time for a change. I understand sometimes things go wrong but when you can't even get any satisfaction in trying to communicate with the airline. That is totally unacceptable!

  Business Response

  Date: 04/21/2025

  Hello ***,

  Thank you for contacting Allegiant. I apologize for the delayed response. We are experiencing a high demand in emails, and we are trying our best to respond as quickly as possible. 

  I apologize for any inconvenience you experienced due to the flight delay. Please understand that our priority is to safely transport our passengers to their destination promptly; however, at times, delays may occur to ensure passenger safety. To make sure that you receive the most up-to-date information regarding your flight, we ask that you remain in the boarding area where you will be able to hear important announcements.

  Please note that Allegiant determines compensation on a flight basis and offers consistently per itinerary. Unfortunately, itineraries from flight 2035 are not eligible for compensation. For more information regarding federal compensation guidelines,we recommend reviewing consumer fly rights on the **************************** website, at *****************************************************************;

  We hope you will grant us the opportunity to provide a more pleasant travel experience the next time you fly. Please feel free to contact us if you need any further information.

  ****** | Customer Relations
  ************   *************************************************************

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2025, I was scheduled to board a flight leaving from **************** to *************** upon arrival to the airport. I stopped at the check-in desk to provide my luggage and everything went left from there. The ticket counter agent was very abrasive very rude very condescending andadvise me in a Sarcastic manner that we could go ahead and try to board our flights. We went upstairs went through *** provided our boarding tickets got to desk. I wanted to make a complaint before we got on the plane and was advised that our flights were canceled and we were taking off theplane After several attempts by the general manager for resolution we were not allowed to board the plane and per the comments left in the notes under reservation. There was nothing that anyone could provide us even a different flight into a different city. All of these decisions were made prior to getting otherinvestigative information from other witnesses i.e. gate ticket agents who are at the desk. The information provided afterwards from the witnesses who were also employees could have prevented this entire situation which lead us to spending more money, losingmoney missing reservations, missing out on hotel accommodations and a less than enjoyable experience for what shouldve been a 40th birthday vacation after several attempts of to get a resolution. We are now here with contacting the Better Business Bureau because allegiant doesnt have proper ***************** in place that can handle something of this magnitude. Everyone is basically told to read the notes in the notes are not accurate me as a consumer is left with no option other than Better Business Bureau who hopefully can help resolve this and get my money back as well as compensation for monies lost. Since incident, the said agent has been terminated due to this interaction with her.

  Business Response

  Date: 04/03/2025

  Hello ******,

  Thank you for contacting Allegiant. We thank you for your patience in our response. All of our team members are expected to be professional, respectful, and assist however they can. We truly regret that your experience contrasted with this. Our record shows you were denied due to behavior towards staff on account of threatening agents and leaving your baggage unattended. Our record also shows the departure flight as a forfeit of funds while a refund was offered for the return flight but this was denied by passenger ****** and used profanity while speaking to the ************* Representative. ******************** has specific procedures and can deny boarding for the safety of the staff and passengers.  Forfeit of the departure flight and refund of the return flight was the outcome based on what was reported by airport staff. 

  Should you need any additional information, our ************* Center is available to personally assist you 24 hours a day, 7 days a week and may be directly reached at ************. For the shortest wait time, we encourage you to contact us during off-peak hours which is typically from 9 PM PST- 4 AM PST. Contact Allegiant via email at ***********************************************************************
  
  Best,
  Ruby | Customer Relations Representative
  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23150724
  
  I am rejecting this response because:
  
  The lack of responsibility regarding investigation on the agents part it is sad that she simply can make a notation that could kick us clean off of airline and theres no repercussions or anything for her and especially considering she has been since fired for this interaction with me and my partner I dont understand why we are not being compensated, especially after there was investigation that led to her miss handling of the whole situation Furthermore, Ill be taking this up to the furthest channel as possible for a solution that is satisfactory other than she made note and thats just that.
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/06/2025

  Hello ******,
  
  Thank you for your continued feedback, I hope youre having a great day!

  While we sincerely regret that the service you received did not meet your expectations, we are unable to provide any compensation for this matter.Please be assured that your feedback has been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective counseling is provided.

  We understand that this is not the answer you were hoping for; however,it is the final decision, and this will be our final correspondence from the Customer Relations Team regarding this matter. Should you have any questions that are not related to what we previously discussed, feel free to contact us.

  ****** | Customer Relations
  ************   *************************************************************

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allegiant canceled two flights on two dates and claimed weather related delays even though no weather was present to cause the delay. Allegiant refused food vouchers and hotel accommodations on both dates 3/30/25 & 3/31/25. This is a breach of *** regulations.

  Business Response

  Date: 04/03/2025

  Hello,

  Thank you for contacting Allegiant. I am very sorry for the inconveniences caused by the multiple flight disruptions you experienced. Like other airlines, Allegiant reschedules flights for efficient operations. Changes may occur due to aircraft availability, route adjustments, new market service, airport curfews, crew resources, or airport availability. Unfortunately, itineraries from both flight #**** and #**** are not eligible for compensation. As this disruption was due to weather, passengers are responsible for the cost of their travel arrangements. Per DOT, refunds are only given if a flight is significantly delayed or canceled, and the passenger chooses not to travel. Airlines set their own policies on additional compensation. I regret if this is not the answer you hoped for, but we have reached a final decision on the matter. This will be our last correspondence on this matter. For unrelated questions, feel free to contact us. For more information regarding federal compensation guidelines, we recommend reviewing consumer fly rights on the **************************** website at *****************************************************. Please feel free to contact us if you need any further assistance.

  
  Best,
  Ruby | Customer Relations Representative

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Undelivered luggage

  Business Response

  Date: 04/16/2025

  Hello ,
  Thank you for contacting Allegiant. Your case has reached the Customer Relations Department.
  I am very sorry to learn of your recent experience but will need to verify a few additional details to look into your request. Please reply to this email with the below information:
   
  Itinerary/confirmation number
  The email address associated with your itinerary
  The phone number associated with your itinerary
   
  Once the requested details have been provided, I will be able to assist you further. Please note that if no information is received within the next seven days, your case will be closed as resolved. However, if you send in the required information after this timeframe, your case will be reopened and reviewed.
   
  We look forward to your response. Thank you for choosing Allegiant.
  Best Regards,
  Lilly

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Companies app supplies inaccurate info when cancelling flight via app. Clearly says a refund will be given. When I didnt receive it I chatted they said you cant get a refund only a voucher if you call. App clearly says refund. I didnt call because of this and now Im out the refund and the voucher

  Business Response

  Date: 03/28/2025

  Hello JANELLE 

  Thank you for contacting Allegiant, I hope youre having a great day!

   

  Our records show that this reservation does not have Trip Flex, Please keep in mind that all cancellations must be made at least seven days prior to your departure. We are a nonrefundable airline, So if cancelled inside 7 days of travel then all funds are forfeited. If cancelled more then 7 days of travel then a credit voucher for future travel is issued minus the carrier usage charge and cancellation fees of $25.00 per person per direction.

   

  ***** l Customer Relations
  ************   *************************************************************

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23129120
  
  I am rejecting this response because your app clearly stated Id be given a refund.  When I didnt receive it I chatted in   The gentleman said I could have gotten a voucher had I called in.   I explained I would have been happy with a voucher but your app said Id be given a refund so I didnt think a call was necessary.  I cancelled due to illness.  Had the app said I would just forfeit the money I would have called to see if there were any alternatives (change travel date etc).   

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/16/2025

  Hello *******,
  
  Thank you for your continued feedback, I hope youre having a great day!

  I am sorry to hear you were not able to take your flight. I hope you are feeling better. I have made a one time exception and waived all cancellation fees and have issued back a full refund. Please allow 7-10 days for the refund to post back to the original form of payment.

  Thank you for choosing Allegiant!

  ****** | Customer Relations
  ************   *************************************************************

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******