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Find a Location

Sun Auto Service has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sun Auto Service

      9530 W Tropicana Ave Las Vegas, NV 89147-8496

      BBB Accredited Business
    • Sun Auto Service

      8699 W Rome Blvd Las Vegas, NV 89149-1201

      BBB Accredited Business
    • Sun Auto Service

      106 S Stephanie St Henderson, NV 89012-5556

      BBB Accredited Business
    • Sun Auto Service

      1055 W Craig Rd North Las Vegas, NV 89032-0240

      BBB Accredited Business
    • Sun Auto Service

      4539 Blue Diamond Rd Las Vegas, NV 89139-7620

      BBB Accredited Business

    Business ProfileforSun Auto Service

    Auto Repairs
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    71 complaints closed in last 3 years

    25 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/13/2001

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Sun Auto Service has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sun Auto Service

        9530 W Tropicana Ave Las Vegas, NV 89147-8496

        BBB Accredited Business
      • Sun Auto Service

        8699 W Rome Blvd Las Vegas, NV 89149-1201

        BBB Accredited Business
      • Sun Auto Service

        106 S Stephanie St Henderson, NV 89012-5556

        BBB Accredited Business
      • Sun Auto Service

        1055 W Craig Rd North Las Vegas, NV 89032-0240

        BBB Accredited Business
      • Sun Auto Service

        4539 Blue Diamond Rd Las Vegas, NV 89139-7620

        BBB Accredited Business
      Location of This Business
      9530 W Tropicana Ave, Las Vegas, NV 89147-8496
      BBB File Opened:
      9/11/2001
      Years in Business:
      45
      Business Started:
      12/1/1978
      Business Started Locally:
      11/13/2000
      Business Incorporated:
      11/13/2000
      Accredited Since:
      9/13/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Sun Auto Service #55
      • Sun Auto Service #53
      • Sun Auto Service #51
      • Sun Auto Service #54
      • Sun Auto Service #52
      • Sun Auto Service #56
      • Sun Auto Service #57
      Contact Information

      Principal

      • Mr. Tom Higginbotham, President

      Customer Contact

      • Mr. Tom Higginbotham, President
      • Scott Damico, District Manager
      • Mr. Wes Russell, Area Manager
      • Mr. Nelson Franceries, Area Manager
      Additional Contact Information

      Fax Numbers

      • (480) 491-4204
        Primary Fax
      • (702) 558-0163
        Other Fax

      Phone Numbers

      Customer Complaints

      71 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I took my car to the Sun Auto service store #**** located at ******************************************. I went for an oil change, but also had a check engine light on, so I asked if they could diagnose my vehicle and let me know what the issue was. Once they called back, they advised me of a mass airflow issue and that it would be $1400 to repair, I advised them I would call them back. I then went to pick up my car without calling them back and noticed my keys on a clipboard with a receipt for $135. The service tech then started looking for my receipt, to which I pointed it out to him that it is located right here , he stated to me thats a different path finder, but I know my keys and I know my blue lanyard . He then proceeded to take that specific clipboard to the back office, set it down and step into the mechanics area, as he returned, he went back into the same office. He retrieved my keys and brought me out a new clipboard with a bill now totaling $200. When I asked about the $200 charge, opposed to the $135 charge, he stated the keys were on the wrong clipboard. I feel that because we declined the repair offer they charged us more, I also noticed that the oil change charge was way less than my normal amount that I pay.
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Elizabeth G

      1 star

      07/30/2024

      If I could give less stars I would. I went originally to the location on St Rose where they told me nothing was wrong with my car and sent me on my way while the car was turning off and stalling at literally every stop. I chalked it up to inexperience at one location and tried another location on Stephanie where they told me the entire engine needed to be replaced and I would be 14 weeks without my vehicle. When I informed them that I was picking it up for a 2nd opinion they became angry and argumentative and by the time I got my car back from them every warning light was on, the vehicle would not accelerate daytime running lights was disconnected and there was put out cigarettes on the floor of my car and their clipboard of paperwork thrown in the backseat. I'm more anngry about the cigarette in my vehicle than I am about the original vehicle issues. Absolute criminals attempting to take advantage of extended warranty funds. Meanwhile I paid a $250 deductible for them to leave my car in worse condition than it started.

      Sun Auto Service Response

      08/06/2024


      Our team would like to investigate this matter further. Please contact us at [email protected] or 877-201-6586 so that we can resolve this issue promptly. Thank you for bringing this to our attention.

      Local BBB

      BBB of Southern Nevada, Inc.

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