ComplaintsforTire Works Total Car Care

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have attached two work orders for your review. The first one 11/24/23 for $934.43. I went to the shop to see why my car was jerking. After looking at it, they said it was misfiring and needed spark plugs, etc. The performed the service and I left. November 29, 2023, I took the car back becasue it was still misfiring and to find out why since Tire Works stated that's all that was wrong. The Service Manager comes out in approximately an hour with a bill to correct the problem of $2,992.47 stating everything that was wrong with my car after the fact stating that these things will probably go bad. As of today, my car still misfires and I'm afraid to drive it because I don't want it to stop on me and I don't have any transportation. Was this a bait and switch on the part of your company? Why didn't he tell me all of this before they fixed the car 11/24/23, charging me $934.43? I attempted to find the ********* of this company, however, I was unable to do so. I will continue searching for their names ***************************, CEO and *******************************, CFO.

  Business response

  12/13/2023

  Please see attached.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did not have the work done and for some reason they won't credit my account and now they are charging me a late charge .this has been going on since October 24 2023 I think 5 weeks alittle to long to correct . I'm hoping you can help me thank you

  Business response

  12/06/2023

  Please see attached.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  (623)Reviews All oil30 brakes18 truck15 warranty11 +6 Sort by Most relevant Newest Highest Lowest Lioness Lioness 9 reviews 25 minutes ago NEW At one point, Tireworks was my go to place. I no longer recommend this location. My horror story started back in June of ****************************************** June I had front brakes and struts done. I had to return 3 times and was More Tire Works (Owner)a year ago ***, thank you! Our team is more than happy to assist you anytime. Your business means a lot to us!*********************** 13 reviews1 photo 5 months ago ******* and ***** provide above and beyond excellent customer **********************! They are truly masters of their craft of car repair. I had my oil change, tire rotations, suspension tuning, and alignment all in a good matter of time and quality. No More Photo 1 in review by *********************** 1 Tire Works (Owner)3 months ago Thank you so much for taking the time to leave us a 5-star review, ****! We truly value you and your business and we can't wait to have you back!Saber Snail 7 reviews 2 months ago If 0 stars was an option I would have chosen that. I just got my car inspected by the dealership as well as another mechanic. My goal was to get my brakes fixed on a Saturday my only day off. So I called to see if they were open to make an More 1 Tire Works (Owner)a month ago Saber, we apologize for falling short of your expectations. Can you please provide us with your contact information, so we can try to resolve your issue? You can reach out to ************************, thank you.*********************** 1 review 3 months ago The manager is very polite and kind as well as his workers are excellent and very efficient in what they do. I came to get a tire patched and my hub caps fixed as well as my rims. It Was a very cheap price as well not to mention they took my car in when they were very busy. Excellent service I highly recommend this place ??Tire Works (Owner)3 months ago Thank you so much for taking the time to share your feedback with us, **********! We appreciate your review and look forward to seeing you next time!Lioness Lioness 9 reviews 25 minutes ago NEW At one point, Tireworks was my go to place. I no longer recommend this location. My horror story started back in June of ****************************************** June I had front brakes and struts done. I had to return 3 times and was told the struts were bad. In August my check engine light came on. I went to Tireworks and was told I needed a fuel pump. I replaced the fuel pump, only for the light to come on again reading the same code. I took my car back, they supposedly did a smoke test and said they found nothing. The light came on again I took it back again and was told it was a bad fuel pump. Supposedly it was replaced. The light returned again reading the same code. In other words As of July 31st 2023 I still have the same code reading. I also had back brakes and rotors done here. The rotors look like they came off of a car that sat in rain for months (*****).

  Business response

  08/08/2023

  Per District Manager *****************************

  To whom it may concern, 

  We extended an invitation to the customer to revisit our store in order to address the concern previously raised. The customer had the fuel pump replaced to address low fuel pressure but has since encountered a minor emission leak. We are prepared to conduct a complementary diagnostic on the vehicle, and should we discover any issues related to the repairs performed by our store we are committed to rectifying them accordingly.

  We appreciate your time and your attention to this matter.Should you have any further questions regarding this matter, we encourage you to reach out to us directly. Thank you.

• Initial Complaint

  05/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 12 to current my car is still at their shop - I've paid **** already- I've had my life put in danger miulitple times by the work they claimed to have finished - but hasn't been- work done on my car that hadn't been needed- Not giving the correct discount altho they said they would and stated they did- 10 percent of **** - they took off about 15 dollars- Claimed they would diagnose my car for 100 then when I brought it in they didn't and did guess work istead of listening to what I stated was wrong and doing what they said they would. when spoke to corporate and marketing manager he stated of course that's what we do to get money off people ( tell them we'll diagnose knowing they cant)Car now has an oil leak due to the damage they cause (Car won't even start now on an original classic car that is stored garaged ect)Gave car back stating it's done (not stalling anymore) mulitple time and never was fixed breaking down within a few miles of shop Car stalling while driving 40mpg when they told me stalling was fixed an Gas peddle not going down when they said the car was fixed (and ****** was never an issue ) knowing it wasn't going down they claimed it could be the carpent and stalling again ( I had a coolant leak - disclosed from the begining- they didn't listen and charged for other things)And a stalling issue which was claimed to be fixed multiple times and had never been at all. Telling me parts need to be replaced when they are brand new parts Telling me my brand new carburetor was never adjusted when it was and car running fine with my other mechanic

  Business response

  05/22/2023

  Dear *************************************,
  
  We recently received your complaint on BBB regarding the service you received at our tire business. We take all customer complaints seriously and want to assure you that we are looking into the matter. We apologize for any inconvenience or frustration you experienced during your visit to our business. We understand that your time and satisfaction are valuable, and we strive to provide the best service possible to all our customers. We have escalated your complaint to our district manager, who will be following up with you as soon as he is available.He will review the details of your experience and work with our team to find a resolution that meets your needs. Thank you for bringing this matter to our attention. We appreciate your business and want to make sure that you are completely satisfied with our services. If you have any further questions or concerns, please do not hesitate to reach out to **.
  
  If you have any additional questions or concerns, feel free to contact me at **************** or ************.
  
  Thank you,
  Customer Care

  Customer response

  06/03/2023

   
  Complaint: 20085137
  
  I am rejecting this response because:

  Tire works tottal care:

  Did not properly perform a needed repair

   Did not perform a complete repair

  Did not notice or point out a necessary repair
  

  Damaged vehicle or repair parts and components
  

  Chraged for unneeded parts, claimed unneeded further repairs

  Bad repaires safety  issue multiple times

  No detailed invoice of work- and or old parts

  Permitting unqualified and or under trained mechanics to conduct repairs

  Their offer doesn't address the Damage they have cause and loss to vehicle- 

  Their current offer is a refund of **** dollars-  

  I'm asking for a full refund- 

  *A professional mechanics shop of my choice (paid from tire works tottal care at their expense) to determine and write an estimate to what damages and reapirs that have to be made to my vehicle and have all repaires made (to running condition) and or payment of loss due to negligence of damages 

  *Negligence/Emotional distress damages 

  Sincerely,
  
  *************************************

  Business response

  06/06/2023

  Per District Manager *********************:

  To whom it may concern,
  
  **************************** had her **** Oldsmobile towed into our shop located at ************ highway to have ** address two concerns she had. One being an overheating concern and the other being a failed to start/ stay running concern. It is our policy to correct the overheating issue first so that we remove the risk of overheating the engine during a test drive. We advised **************************** on this and the cooling system repair that must be done first. She agreed to the repair cost and asked us to move forward. Our technician made the cooling system repair then found the center terminal on the distributor cap cracked and associated that with the drivability concern. The repair was communicated with **************************** and agreed to have performed. We conducted the repair, and a test drive was performed. The vehicle was released back to ****************************. She later returned the vehicle to us with her drivability concern still apparent. We later learned that this was an issue she had tried to have fixed by replacing the carburetor and fuel pump from another repair facility. Our technician has exhausted his diagnostic process and attempted to make a couple no charge repairs. Unfortunately, her concern persisted. We later recommended seeking a specialty repair shop who specializes in older vehicles to solve her last concern.
  
  Though we empathize with ****************************, we can neither be held responsible for her distress, vehicles condition, nor can we be expected to absorb the cost of diagnosing her vehicles issue. However, In the spirit of customer satisfaction, we agreed to refund **************************** for the entire repair to include the cooling system repair that was done. I feel that we worked in the best interests of ****************************.
  We appreciate your time and your attention to this matter.Should you have any further questions regarding this matter, we encourage you to reach out to us directly. Thank you.

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband dropped his car off at ************************************************************* for an oil change on 03/06/2033. Keep in mind the original estimate was 225.32.On 03/09/2023 the manager called my husband while I was present and he stated that there was all these things wrong with the 2014 dodge charger that we bought from car *** just a year ago. He quoted **** to my husband and my husband stated there is no way we could afford that as I just had a baby nor could we get a loan he stated the most we could afford was 600 worth of maintenance for the basic things. My husband and the manager went over what they could do and my husband confirmed twice it would be only 648 dollars. When we went to pick off the car they stated it would be **** dollars. My husband immediately said what are you talking about and that he did not authorize this. I told the manager that this is insane and we did not authorize this that we would pay what we owe for the 648 which we agreed to however we cannot afford to pay more than this. I stated he could put the old parts back on and we would try and cover labor he stated they threw the parts away. I told him he can't legally hold our car hostage because he has no right to the tital he stated he can and he will. That was never authorized I asked for the recording of the authorization and he said he can't get it for three week because the corporate manager is on vacation. On the itemized receipt for the unauthorized parts they upsold teach part by over 400 to 300 each.We called 311 and they said we can take our car because it's legally ours, that they have no right to it. That we would need to take this to civil court and referenced the law 108.27.2B to give to the tire works franchise however they are keeping the car in their garage and hiding it so it can't be accessed. When we were there the manager moved the car into the garage.If you need any more information please let me know I have documentation of everything.

  Business response

  03/13/2023

  Dear ******,
  Thank you for bringing this matter to our attention. I apologize for the negative experience you had with Tire Works. Unfortunately, the district manager responsible for this store was absent last week and despite my efforts to re-assign and address the issue, I was unsuccessful.

  
  I have since contacted the district manager, who has returned today. He or a representative from our customer care team will be reaching out to you soon. I recognize the frustration you must feel, and I assure you that I am doing my best to resolve this matter for you.

  
  Best regards,

  ******

  Customer Care 

   

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is ***************************** I am a customer in *********. My husband ( ******) took my car to you *******************( ***************************************************************************** *****), on January 06, 2023($787.00 for this service) to have the rebuilt axle put on and also a full inspection, ***** did not inform him of anything being wrong with the car. He did tell him if anything is goes wrong with the axel to bring the car in because its under warranty. When we received the car back, one of the rear pipes was loose, ****** took the car back to have that tightened. The Mechanic told him that bracket needed to be replaced, ****** went to Autozone and purchased one and brought it back, due to the mechanic placing the incorrect bracket on. ****** informed ***** of the Axle leaking, ***** told him to bring the car back when he has the time. He took the car to ***** on February 20, 2023. ***** called ****** later on that day and told him that he needs new shocks and suspension and that is why the axel is leaking and it will cost $1,700 to fix it, ****** informed *****, that is not on the truck right now, ***** then told ****** he can do it for $1,500, ****** told him that he will do it later. ***** told ****** since he will not have those services done that he is going to void out the warranty for the axel. I told ****** that does not sound right. We did call another Tire works for a second opinion, we were told to bring the car in once ***** is done and they will double check. We went to pick up the car on February 22, 2023. On February 23, 2023, the car was looked at for a secon opinion with no issues, except the back rotor plate being bent.

  Business response

  02/28/2023

  Dear *******,

  We recently received your complaint on BBB regarding the service you received at our tire business. We take all customer complaints seriously and want to assure you that we are looking into the matter. We apologize for any inconvenience or frustration you experienced during your visit to our business.

  We understand that your time and satisfaction are valuable, and we strive to provide the best service possible to all of our customers. We have escalated your complaint to our district manager, who will be following up with you as soon as he is available. He will review the details of your experience and work with our team to find a resolution that meets your needs.

  Thank you for bringing this matter to our attention. We appreciate your business and want to make sure that you are completely satisfied with our services. If you have any further questions or concerns, please do not hesitate to reach out to us in the interim.

  Sincerely,

  The ************* Team
  

  Customer response

  02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will wait to hear from the business with a follow up.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  January 6, 2023 I took my 2007 Saturn Ion to the *************** location! They were to fix my secondary air pump and throttle pedal! I picked the car up on January 7th, will no repairs being done! I took the car back to them again, after paying $931, and being told that the car was fixed, and will pass smog! Took the car again, and it still wasn't fixed! Took it back the 3rd time, and was told by the employees that they will take it to get smog, but they notice something wrong with the catalytic converter valve, which was something that was never brought up before! They fixed it again, so they proclaimed, and I still couldn't pass smog, and all my dashboard lights were on!!! I took my car to another shop, *************************, and they told me that tire works put the secondary air pump on incorrectly, which charged more damage to the car! I ended up paying them $1721.73 to fix what Tire works damaged, as well as getting the original part fixed!

  Business response

  02/13/2023

  Hi *****,

  We apologize for your recent experience, and we will try and rectify it the best that we can. I will reach out to the district manager and have him contact you at the number provided as soon as he is able to. We will reach out at some point today to check the status or provide you with updates as we get them if he is unable to reach out by this evening. Please let us know if you have any additional questions and we will be happy to assist you further in the meantime.

  Sincerely,

  The ************* Team

  Customer response

  02/13/2023

   
  Complaint: 19395199
  
  I am rejecting this response because: I don't believe in good faith that anyone will reach out to me!
  
  Sincerely,
  
  *********************

  Business response

  02/14/2023

  Hi *****,

  I got a response from the DM yesterday and he should be giving you a call today. I will also be reaching out to you this afternoon to see where things are at and continue working with you until the issue is resolved to your satisfaction. I look forward to speaking to you later today, I will leave a VM if I am unable to reach you.

  Sincerely,

  The ************* Team

  Customer response

  02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I'm open to finding a reasonable resolution to both parties!
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In July of 2022I had my car in for a full front end alignment as it just had a new lower control and ballpoint installed on the right front, there were also left front lower ball joint replaced, both front struts, and outer tie rods end as well as four new tires installed mounted and balanced. On February 2023 , I noticed while doing an oil change that both front tires were extremely worn on just the insides, as I do not own a alignment machine. I did a indepth inspection of all the front suspension parts and steering, finding no bent or failing components. I returned my vehicle to the shop, and I waited. After the shop manager confirmed that I had purchased the extended warranty coverages for the ***.The manager asked me to come with him to my vehicle. He confirmed all my components were still new and working, he started making excuses as to why both tiers wore out in **** miles. **** of his excused were true or verified. Hitting a curb would only effect the one side not both. I am out two new tires and the *** cost.

  Business response

  02/13/2023

  Dear ******, 

  Thank you for this information. The Tire Works ************* Team has started an investigation of your complaint and a representative will be contacting you shortly. 
  
  If you have any questions or concerns in the meantime, feel free to contact us at **************** or ************.

  Thank you,
  *************
  
  

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of transactions: 11/10/2022 and 1/19/2023 I paid the company 775 when picked my car up on 11/23/2022. They currently is taking 90$ every two weeks to pay remaining balance. On 11/27/2022 a couple of days after I picked my car up I was driving with my family the wheel axel and wheel came off due to something not being placed back on my car correctly after they finished the transmission job. which could've caused serious problems probably even death. I contacted my insurance and had my car towed. Tire works paid the 500$ deductible. My car was with Caliber Collision from 11/28/2022 until 1/19/2023. I had a rental my insurance paid for until 12/27/2022. Tire works was suppose to cover the remaining days it took for Caliber to complete the damages. I returned the rental car on 1/19/2023 when my car was finished. Enterprise said I had balance of 1000+$. I picked my car up and was told I have a balance of 30$. I took both receipts to tire works so they can pay the remaining balance and reimburse the 30$ I had to pay. I was told someone will call me and no one did. On 1/24/2023 I was leaving work and my car shifted hard and took a while to pick up speed. The same issues I was having when they said my transmission was fixed. I contacted *** the manager 1/24/2023 and he said he will call me back. On 1/25/2023 I went to Tire Works to talk to someone higher. The gave me the district manager number. I contacted him and he told me he will contact me in a hour and never did. When I texted and told the *************************** I would proceed with legal assistance and will be contacting BBB. He responded he was tied up and he will respond once he gets something from BBB. Now I'm out of a car and has no transportation to and from work. I tried working with Tire Works but now I feel like I'm getting gaslighted. I'm paying for a mistake they made. I have videos, pictures, and text message threads if needed.

  Business response

  01/27/2023

  Good morning, 
  
  My name is ****** from Tire Works customer care, I am sorry this has happened and will be diligently working to get this resolved for you. I have started an investigation in our system for this incident and will be reaching out after some research. 

  
  In the meantime, if you have any que or concerns, please feel free to contact me at **************** or ************.

  Thank you for your time, 
  
  Tayler 

  Tire Works Customer Care 

  Customer response

  03/02/2023

   
  Complaint: 18934891
  
  I am rejecting this response because: its been over a month since the business responded to the complaint. The respond said they will investigate and call me. I have not had anyone call and its now March. 

  
  Sincerely,
  
  *****************************

  Business response

  03/02/2023

  Dear *******,

   

  Thank you for bringing this to my attention. As stated in our call, I have escalated this above the original district manager involved and will reach out to you with an update before the end of the day today. I apologize for this not being resolved already, but I am working diligently to get a resolution for you. 

  As always, in the meantime, if you have any additional questions or concerns, feel free to contact me at **************** or ************.
   
  Thank you,
  Customer Care
  
  

  Business response

  03/21/2023

  Dear *******,
  
  
  We regret to inform you that Tire Works is unable to fulfill your refund request despite our customer care team's efforts in escalating it twice. The district manager had advised against it before the repair was carried out. We apologize for any inconvenience caused by the lack of communication on our part. We have reached out to management to revisit this matter and will be in touch with you shortly to update you on the situation. Rest assured; we are working tirelessly to find a resolution that satisfies all parties involved.
  
  
  If you have any further questions or concerns, please do not hesitate to contact us at **************** or ************.
  Thank you for your understanding.
  
  
  Best regards,
  
  Customer Care
  
  

  Customer response

  03/21/2023

   
  Complaint: 18934891
  
  I am rejecting this response because: I feel I given tire works more than enough time to come up with a solution. I keep having to reach out instead of receiving the call backs stated in the previous messages. I feel that the rental car bill shouldnt even be the issue being that it was at a collision shop because of tire work mess up. If the car was fixed correctly we wouldnt even be in this situation. Again that accident couldve killed me and my family while driving. We keep talking about the rental bill, and the reimbursement of the tire fee but no one has said anything about the transmission not being fixed correctly. Hopefully we can come up with a solution. I dont know why tire works think we should be responsible for something we had no control of. If the transmission was fixed the correct way and the parts was installed correctly the tire  would not have feel off its axel and damage my car: 

  
  Sincerely,
  
  *****************************

  Business response

  03/22/2023

  Dear *******,
  
  I understand how frustrated you must be in this situation, and I have made several attempts to have a district manager contact you. Fortunately, I was able to speak with the market director yesterday, who assured me that they are taking action. However, I had to resend all the necessary documentation for their review. I appreciate your patience thus far, and if you can give me a bit more time, I am confident that we can find a mutually agreeable solution. I conveyed to the market director the issues you raised about the faulty transmission and the reimbursements, and they are currently being reviewed. I apologize for any lapses in communication and want you to know that our customer ********************** team is doing everything possible to assist you in this matter.
  
  If you have any additional questions or concerns, feel free to contact me at **************** or ************.
   
  Thank you,
  Customer Care
  
  

  Business response

  04/26/2023

  Hello there,

  We regret the delay in our response. Our customer ********************** team has been in touch with the market director and has received confirmation that a district manager has reached out to arrange for the repair of the faulty transmission and cover any related rental expenses. Our goal is to rectify this issue for you as quickly as possible.

  
  If you have any further questions or concerns during this process, please don't hesitate to reach out to us at ************ or via email at ****************. We're here to assist you in any way we can.

  
  Best regards,

  
  Customer Support

  Customer response

  04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was sold 1 supposedly new tire for $200 in May 2022 and not offered or mentioned any warranty. Tire began leaking within one month, brought back twice since my light kept coming on, and they claim to not find any holes or leaks. Went to another shop who found a pin hole almost immediately. Rip offs who just want your money!!!

  Business response

  01/04/2023

  Good morning, 
  
  My name is ****** with Tire Works ************** I want to first apologize for the inconvenience this has caused. We only sell new tires and want to ensure the best quality and experience for our customers. I did speak with the assistant manager, *****, at the shop you went to and he is going to give you a call shortly so that we may try to resolve this matter. 
  
  If you have any additional questions or concerns, feel free to contact me at **************** or ************.
   
  Thank you,
  Customer Care

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩