Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The auto shop try to charge me with unreasonable service details l filed with complaint ID ******** but in the complaint file the business name address and my phone number isnt correct and l am not able to change it on the website

  Business Response

  Date: 04/07/2025

  I will look into this matter and respond soon.

  *****

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 12th, 2024, my daughter and I entrusted ZIP ZAP AUTO with her ***** CX-7 to address three specific issues: replacing a dead battery, fixing an illuminated engine light for smog compliance, and remedying acceleration problems. We paid a total of $300 for the battery replacement and subsequently agreed to a costly diagnostic repair totaling $1,900, based on the assurance from their staff that these repairs would resolve the ongoing issues.However, since the initial drop-off, our experience has been marred by misdiagnosis, unprofessional behavior, and a complete lack of effective communication. Despite their commitments, the car remains unfixed, unsafe to drive, and continues to exhibit the very problems we brought it in for. After several failed attempts at resolution, including multiple rounds of diagnostics that incorrectly identified the vehicle's issues, we have been left with mounting frustration and distrust.The situation escalated when an employee verbally assaulted us during our inquiry about the unresolved issues. Since then, ZIP ZAP AUTO has made no substantial efforts to rectify the situation. We have been repeatedly told contradictory information about our case, leading to a growing mistrust in their ability to address our concerns ************* a disabled veteran on a fixed income, this unresolved situation is not only financially burdensome but also limits my daughter, who is a college student, in managing her responsibilities. We respectfully seek the assistance of the Better Business Bureau to mediate this matter, requesting that all fees be waived so we can take our unfixed car and move forward without further complications or threats from ZIP ZAP AUTO.We hope to come to a fair and peaceful resolution through BBB mediation without having to resort to legal action, as our goal is simply to have this matter resolved without further conflict or escalation.

  Business Response

  Date: 10/22/2024

  Hello ********* ******, I will look into this and have someone reach out to you soon.

  *****

  Customer Answer

  Date: 10/31/2024

  Hello,
  
  I submitted my claim over two weeks ago, and I have yet to see any resolution. The business replied eight days ago with a brief statement that someone would look into the matter and get back to us, but there has been no follow-up since. This company has now had my daughters car for over a month and a half.

  Customer Answer

  Date: 10/31/2024

   
  Complaint: ********

  
  CALL TO ACTION: 

  
  Hello *****,
  
  My daughter and I dropped off the car seven weeks ago, and weve reached out multiple times, both personally and through the BBB, regarding this unacceptable situation. By now, I would expect that your company is well aware of our problem. Yet, I still havent received any meaningful response from you or your team. I look forward to hearing from someone soon with a substantive update and a clear plan of action. Thank you for your time in advance!
  

  Sincerely,
  ********* ******

  Business Response

  Date: 11/05/2024

  I will look into this and get back to you soon.

  Customer Answer

  Date: 11/06/2024

  Hello,

  
  I am growing increasingly concerned about the unresolved situation with Zip Zap Auto. Despite repeated attempts to address this, no action has been taken on their part. My daughter's car has now been on their lot for nearly two months (if they indeed still have it), which is highly distressing. Its evident that this business does not prioritize our issue, nor do they seem committed to returning the vehicle to my daughter.

  
  I am reaching out for assistance in expediting this matter. Any help in moving things forward would be greatly appreciated.

  
  Thank you.

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22432362
  
  I am rejecting this response because:

  
  Hello,
  
  I am growing increasingly concerned about the unresolved situation with Zip Zap Auto. Despite repeated attempts to address this, no action has been taken on their part. My daughter's car has now been on their lot for nearly two months (if they indeed still have it), which is highly distressing. Its evident that this business does not prioritize our issue, nor do they seem committed to returning the vehicle to my daughter.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 11/09/2024

  I'm being told this matter was resolved after a refund was processed to your credit card with your approval for $140.00 and I saw the receipt for that.

  Respectfully,

  *****

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22432362
  

  Hello *****,
  
  I am reaching out to clarify some potential confusion regarding my BBB complaint. I am not sure what client you are referring to, as my complaint is not related to a refund or a service costing $140.
  
  My complaint pertains to the ongoing issues with my daughter's car. The original problems that we asked to be addressed have not been fixed, and the car has been in your possession for over two months. Moreover, I must express my concern regarding the verbal harassment we experienced from your employee, which added to our frustration.
  
  Throughout this process, I have not received helpful or direct communication from you or your staff regarding our situation. At this point, I am requesting legitimate assistance to resolve this matter, as it has become increasingly concerning and feels negligent.
  
  Thank you for your attention to this urgent issue. I look forward to your prompt response.
  
  Sincerely,
  ********* ******

  Business Response

  Date: 11/21/2024

  It appears that the vehicle needs a lot of work that may be too cost prohibitive, given the age and miles. I will look into alternative solutions and let you know soon.

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22432362
  
  I am rejecting this response because:
  

  Hello, 

  It has been 2 weeks now since your message, and I have not received any follow up. You have have had my daughter's car for nearly 3 months now. 

  Sincerely,
  
  ********* ******

  Business Response

  Date: 12/08/2024

  This matter appears to have been turned over to legal. They should be sending correspondence to you in the near future.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22432362
  
  Okay, when will I be hearing from your legal team?

  Also, my daughter is moving so she needs to get her storage unit keys from the vehicle. She will need to come by soon to pick up her keys. Thanks.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 12/19/2024

  That's fine.

  Business Response

  Date: 12/19/2024

  Legal sends docs to the address of the vehicle's registered owner.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22432362
  
  Will you please send these documents to my email, as the address linked to my car was not yet updated since my move. Thanks. 

  Also, will be coming by next weekend to get her storage unit keys. 

  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 12/20/2024

  I am submitting this message through the BBB platform to continue my efforts to resolve this issue. I am seeking immediate clarification on the status of the vehicle in question:

  Dear BBB and Zip Zap Auto,

  I am writing to demand immediate clarification regarding the status of my daughters vehicle, a ***** CX-7, which has now been in Zip Zap Autos possession for over three months. Despite repeated attempts to resolve this matter, I have not received any substantive updates.
  
  Specifically, I request confirmation of the cars current location and condition. If the vehicle has been sold or is in the process of being sold, I demand detailed documentation of the steps taken under Nevada law to justify this action.
  
  I expect a detailed response within 5 business days. Failure to provide this information will leave me no choice but to pursue further legal and consumer protection actions.
  
  Sincerely,
  ********* ******

   

  
  

  Business Response

  Date: 01/07/2025

  Legal has sent out multiple notifications and notices to owner of record for the vehicle. This is being handled through the legal process.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Corolla to Zip Zap Auto with the check engine light on. They diagnosed my car and replaced the evaporative canister. I paid for services rendered, then left. A few days later, my check engine light came on. I returned to Zip Zap Auto. They stated the replacement canister was faulty and swapped it with another. I paid for a diagnostic fee then left. A few months later, my check engine light came on again, so I took my car back to Zip Zap Auto. My car was reading the same diagnostic trouble codes as before. I asked them to replace the warranted canister again, but they refused. They stated I had an issue with my Corolla's computer and insisted I either pay for it to be rebuilt or replaced. I said I wanted a second opinion, paid another diagnostic fee and left.I took my car to ***************** for a diagnosis. They stated I needed my evaporative canister replaced. I paid for a diagnostic fee then left.I contacted Zip Zap Auto in attempts of having the warranted canister replaced, again. They still refused and stated I had a computer issue.I went back to *****************, and they replaced my evaporative canister, for the third time. Stated an "after market" part had been put into my car. I paid for services then left, with said part.I contacted Zip Zap Auto in attempts of being refunded. They declined my request at first, stating I had to have the part replaced at their shop. I explained that I had already attempted to do so, unsuccessfully. After a considering amount of persuasion, I was told to bring the defective canister to the shop for a refund. They reviewed my supporting documents, took the part, and stated they would be in touch regarding my refund.After months of phone calls, and shop visits, I still have not received a refund, and there is not status on request either.I spent over $1,600 to have my evaporative canister replaced at Zip Zap, and would like to be refunded because I had to have it replaced again.

  Business Response

  Date: 07/01/2024

  Hello ******, I will look into this and have someone contact you soon.

  *****

  Customer Answer

  Date: 07/15/2024

  Zip Zap Auto never contacted me in attempts to resolve this matter.  
  

  ***** nor any associate reached out even after BBB was informed of the matter.

  Business Response

  Date: 07/16/2024

  Hello ******,

  I will have ***** from Zip Zap auto call you within the hour.
  

  *****
  

  Customer Answer

  Date: 07/30/2024

  I still have not received a response from Zip Zap.  I returned the defective part and am still waiting on reimbursement.  I sent documentation July 16th to an associate confirming the part had been returned.

  Business Response

  Date: 07/30/2024

  Hello, I was told the staff has attempted to contact you and left messages and no repsonse. Also the amount paid by you is about $1,300, not $1,600. Please respond to ***** or other staff members who have been trying to contact you regarding this matter.

  Customer Answer

  Date: 08/01/2024

  I was contacted July 30th by ***** from ******* to hear my side of the matter.  He said he would reach out the next day but has not.  ***** has not returned my calls, nor has ***** or any other associate.

  I have documentation showing I paid over $1600 for Zip Zap to diagnose and install a properly working canister.  They failed to do so, and attempted to take advantage of me in the process.  All Id like is to be reimbursed.

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 21923442
  
  I was contacted July 30th by ***** from Zip Zap to hear my side of the matter.  He said he would reach out the next day but has not.  ***** has not returned my calls, nor has ***** or any other associate.
  
  I have documentation showing I paid over $1600 for Zip Zap to diagnose and install a properly working canister.  They failed to do so, and attempted to take advantage of me in the process.  All Id like is to be reimbursed.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/02/2024

  I was told this matter was resolved. If that is not the case please call my cell at ************** *****

  Customer Answer

  Date: 08/02/2024

  Zip Zap is only offering to reimburse me $543 for the part.  I want a full reimbursement.  This company has been deceptive and negligent regarding this issue.  

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 21923442
  
  Zip Zap is only offering to reimburse me $543 for the part.  I want a full reimbursement.  ************ has been deceptive and negligent regarding this issue.  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/07/2024

  We are still working with the consumer to resolve this matter.

  Customer Answer

  Date: 08/08/2024

  Still have yet to be refunded for the faulty parts and labor I paid for.  Company is still neglecting to acknowledge their staff took advantage and attempted to coerce me into paying for services my vehicle didnt need.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21923442
  
  Still have yet to be refunded for the faulty parts and labor I paid for.  Company is still neglecting to acknowledge their staff took advantage and attempted to coerce me into paying for services my vehicle didnt need.

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/08/2024

  Please contact ***** during business hours to arrange to have your parts cost refunded. His number is: ************ 

  Thank you,
  Hamid 

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Really upset and disappointed in ZIP ZAP Auto. I have bright 3 of my vehicles to this company. 1st vehicle was a suv we bought my daughter off our aunt. They said several things was wrong with it and we paid and had it fixed a few thousands. Then right after check engine light came on they said they fixed it check engine kept coming on and they said they fixed finally we just left it alone bono k e has time to keep the car there for them to keep fixing it. Then my daughter was unable to reverse. We had ZIP ZAP auto tow it and do a diagnostic on it. They said the transmission needs to be replaced. So we asked them to proceed. We were trying to just have one company work on all our cars. This then cost us few thousands of dollars. Then my other suv was having issues briught it to them and they did a diagnostic on it few thousands was going to cost me. We said proceed. I made a comment that ever time I bought my vehicles in here its cost me a few thousand every time. They laughed. I didnt really think anything about it because I dont know the price to fix these vehicles. But whats the kicker that my daughter called me said that her car wont reverse again and its stuck in her driveway.I proceeded to Zip auto spoke to a gentleman name *****. He said the transmission is under warranty and I asked him am I gonna be charged for anything? He said we will take care of you.. After they had a vehicle for several days to do a diagnostic on it to find out whats going on theyre going to tell us its not the same thing that it was going on before even though its doing the exact same thing and we replaced a whole transmission because they said it was the transmission. now theyre saying the Transfer case. So I why wasnt this picked up on when we had the transmission replaced when they said it was the transmission. No answer to question. Told us it will cost us another $1000 to do the work. So now I believe that there was nothing wrong with our transmission.We trusted them

  Business Response

  Date: 07/12/2024

  Let me look into this and have someone call you and address your concerns.

  Thank you,

  *****

  Cell: ************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  zipzap auto claims they diagnosed my cars issue and charged me $1699.19 for the repairs. I told them that i was from out of town and needed to drive home 7hrs to **************. they told me that my care was fully repaired and ready for my trip home. 3hrs drive north going home my care breaks down again for the exact same issue in the first place. i became stranded 40 mile outside of ******* Nv at 11:30pm having a great sense of danger. i had to call the hwy patrol to have then send out for a tow truck. the tow into Tonopah Nv cost me $400 and now i had to get a hotel room for the night ant its now 2am the only one open was a great western and cost me $200. in the morning the car was at a local shop where they properly diagnosed my car and repaired it and that cost me $363 thankfully they local shop did a great job because my car got me home safe. I want all my expenses reimbursed because of zipzap's negligence.

  Business Response

  Date: 04/22/2024

  Hello *******************, we will look into this matter and reach out to you shortly.

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21595328
  
  I am rejecting this response because:     I need all correspondence to be through email   ***********************
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/24/2024

  I have forwarded the email you are providing here to our client relatiosn specialist, *****, who has been unsucessful in reaching you previously. He will communicate with you as you requested.

  Customer Answer

  Date: 04/25/2024

  here are the receipts of out of pocket costs that i had to pay over ZipZap's negligence of mis-diagnostics and repairs that put me and my girlfriend in danger when we broke down in the desert driving home the same day they allegedly made the repairs to our *******************. ZipZap has a sign posted in the shop guaranteeing the repairs and to make things right if something were to go wrong.  I expect ZipZap to pay for all my costs due to their lack of care and concern.     

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21595328
  
  I am rejecting this response because:    Thank you, I look forward to hearing from him... thank you
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/01/2024

  I was told the credit card charges were disp[uted and the entire amount deducted from our account. Is that correct?

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21595328
  
  I am rejecting this response because:.........Yes you're correct, I had my credit card company do a charge back for the full amout ZipZap charged me. But i'm still looking for compensation for the fact ZipZap was negligent in diagnosing my vehicles issue leaving us stranded in the middle of the desert around 11:30pm with no cell service but only the ****** feature on my cell phone to reach the local sheriff's office for help. They sent out a tow service that cost me $400 and then i had no choice but to take refuge at a Best Western in the local town of ******* for $200 and I have lost wages for missing work that Monday of $300... I'm not asking for the repair cost from the local shop that did the work correctly.

  So i think its only logical that i receive compensation for a total of $900 for all the extra expenditures i had for ZipZaps negligence... Also I was recently informed by a higher up representative (*****) from ZipZap HQ that their shop where not authorized to diagnose or work on an out of town clients vehicle on any given Sunday !!

  But ZipZap knowingly disregarded company policy and negligently and allegedly did work on my car and charged me a hefty fee !!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/07/2024

  Per our phone conversation I sent an email with an agreement to settle this matter. Please review and sign or let me know if there are any further questions.

  Thank you,

  *****

   

  Customer Answer

  Date: 05/29/2024

  I have not received any correspondence from ZipZap Auto there for how am i to proceed with the complaint??  I have mailed a letter of intent to Zip Zap Auto and they have not responded. I will have to take them to court. I advise the BBB to assist and reopen this claim because Zip Zap Auto is un compliant.   thank you

  Business Response

  Date: 06/03/2024

  This matter was closed, plese see the last notice from BBB below:

  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered

  Business Response

  Date: 06/03/2024

  I have assigned one of the assistant managers to handle this matter. I believe there has been some difficulty in communicating with the consumer due to different names and / or contact info being given on the repair order at the shop and this BBB complaint. His name is ****** and he can be reached at ************.

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21595328
  
  I am rejecting this response because:     No resolution has been made.. Still in contact with ZipZap and trying to resolve the issue, yet nothing yet has come to fruition.   
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/05/2024

  Consumer was contacted by ****** from Zip Zap auto and disussed resolution. Our bookkeeper in the meantime has informed us that the consumer has disputed the entire charge and our bank account has been debited, and so to date we have not been paid for the work performed. Further, it is noteworthy that the repairs performed elsewhere are not related to the work performed at Zip Zap Auto. We will have to wait fro a resolution to the Chargeback before any settlement can be discussed.

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21595328
  
  I am rejecting this response because:      A charge back to ZipZap account has been made. ZipZap disputed the retune of my debit to them, there for my credit company has reversed the charges giving ZipZap their charge for a bad service. I maybe moving forward with a suit in court for the fact that *************** was given a couple of days to call back with a resolution and hasn't done so.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/12/2024

  It appears the consumer is asking for more money than he spent here and the work performed elsewhere is not related to the repairs perfomed here. Also, since he disputed the charges our bank account has been debited the entire amount he paid us and we have not been credited back, and at thsi time he has not technically paid us anything to even refund him.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21595328
  
  I am rejecting this response because:    ZipZap are falsely accusing of not receiving payment, yet here is proof that they were paid (see attached doc's) and the amount that im asking for is because of they're negligence  and the fact that they didn't fix my car.. ZipZap's policy is to not diagnose or repair out of town vehicles, but did so anyways, totally ignoring company policy. The manager at the time gave a statement saying so. This is why I'm holding ZipZap responsible for all expenses other that the cost of the second repair shop who actually did repair my car and stated that the alleged repairs that ZipZap may have or not done was unnecessary.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/12/2024

  At this time, we will need to refer this consumer to our legal counsel for collection, we have not been paid as a result of him disputing the charges with his credit card company and below is our attorney's contact info:

  Enenstein, ***** Glass & Rabbat
  Las Vegas Office
  ******************************************************************************
  Las Vegas, NV 89141
  Tel: ************

  ***********************

   

  Customer Answer

  Date: 06/13/2024

  these are the attachments proving that i paid for services NOT rendered.  I need my money back.. ZipZap are con artists 

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to zip zap because my car I couldnt get it to pass smog I tried everything I changed every sensor I had my brother go in and tell them what work had been done so that they knew it had already been done and they didnt need to do it because my funds were limited. They came back with it was a problem with the ecm and that wiring harness. They had my car 3-4 days and have charged me for all the sensors I had just changed and the camshaft sensor I know for a fact they did not change because its the same one that I have a warranty on from auto zone and the other sensors have highlighter paint marker marks from the junkyard I got them from. They charged me over **** and the same day I picked my car up less than fifty miles later my check engine light came back on and its the same p1273 code that I couldnt fix myself . They also charged me twice for diagnostic fee????? I dont think they did **** dollars worth of work to my car I had my engine changed for less at another shop its ridiculous.

  Business Response

  Date: 06/06/2023

  Hello ******,

  Let me look into this matter and get back to you shortly.

  Thank you, *****

   

  Business Response

  Date: 06/07/2023

  I'm not sure what clarification you need.

   

  My contact info is:

  Cell: ************

  ********************************

  I am researching this complaint from a couple month's ago. So far it appears the work was performed as requested and vehicle has not been brought back for any issues and we offered to tow it if it is not drivable but we were told they do not need or want it towed. All our work is guaranteed for 12 months / ****** miles nationwide.

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have read the reviews on this company and I really cannot afford to pay for any more work and in the reviews it has been said that yes they towed their vehicle back but then tried to charge them for more work and Im afraid to get taken for more to be honest. This is going to mess up my credit because I cant depend on my car to get to and from work to be able to make these payments so Im terrified to let them look or work on my car. They charged me for parts I never approved them changing and work I never agreed to have done in the first place .
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zip zap automotive is not what they sell themselves to be. I went in there on 1/21/23 due to my wifes engine light being on. We needed to pass smog and register our car and they told us no problem well get it fixed. They told me after a diagnostic that it had a evaporative leak and needed a smoke test. They ran the test, said they found the problem and that the total cost was $1,365 with the added recommendation of an oil change because might as well instead of re using old oil. I made the mistake that they were right and since it was late at night, and they are 24/7 I was in a pickle because I needed repairs done so I could register. We paid and drove the 100 miles they said and the engine light came back on, ( they never smogged it in the beginning), we took it back in and I explained to them that I cant register it because the lights back on and it wont pass smog. So they said no problem well take it and check it out. They had it all day and they call me around 7 oclock to tell me now it failing because it needs another part, a purge solenoid vapor canister. That part itself was $158 and with labor it totaled to $260. Drove it another 100 miles and light came back on, they had it all day once again but now it needs a fuel pump. I said no, they said well let us work and try to fix it, 3 different days later each having the car 5+ hours, nothing was still fixed properly to what I originally paid. I took it to another shop because I was running out of time for registering the car, explained the situation to them and they smogged it and it failed, they did the same amok test and no leaks were present. They drove it and did the work proper and communicated with me every step. It passed smog and I registered the vehicle. The whole thing for ***************** (other company), cost me $165. They told me themselves that none of the previous charges shouldve come to that. We were not the first to get cheated by them and we wont be the last.

  Business Response

  Date: 03/08/2023

  Hello *******,

  I am a bit confused about the issue you say was resolved for $165 at *****************. Please call me to discuss. I will also take a look at the work that was done and get familiar with it and talk to the technicians. I will set this right once I understand what happened to cause the multiple check engine light instances. 
  

  Respectfully,
  *****

  Cell: ************

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Zip Zap Auto in October and paid $1,794.35 to get my suspension fixed and an oil change. I paid for the ill in full and picked up my vehicle on 12/26/2022. My vehicle worked well at first but I only drove it a short distance when I noticed the fluids in the vehicle were all empty, the washer fluid wasn't bolted in and the suspension slammed down about 15 minutes in. The payment of ******* was for 4 hours extra of diagnostic to ensure it was the right problem, a full synthetic oil change with inspection, and the replacement of a compressor part in the suspension. I called zip zap auto and they asked me to bring it by. After bringing it by, they said they did not fix the actual prolem and it must be some kind of seal instead so they would only repair the compressor they just put in- which wasn't even the issue. I was extremely baffled, especially when I heard that the women in the office made a big deal to inform my husband picking up the vehicle that I look old and should be his mother. I'm extremely frustrated that Zip Zap Auto has taken my money, not repaired the problem and clearly don't have respect for other humans or their customers. I would like a refund for the work that wasn't done, the issue that wasn't solved. Between my vehicle being in the shop for 5 days total so being out of a car, having to uber around, paying for a vehicle that wasn't fixed and then publicly insulted behind my back for asking that my vehicle actually be repaired?

  Business Response

  Date: 12/27/2022

  Hello **************,

  Please call me regarding this matter.

  My cell: ************ *****

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18557266
  
  I am rejecting this response because:
  I contacted the owner and his only resolution was to do work on my vehicle. He offered to tow it there and fix it himself. As I no longer trust this establishment (especially after the front office woman threatened to put a bomb in my car) he is asking me for a mechanic report of the vehicle from a new mechanic. If we are getting to this level Ill provide my proof in court. 
  Sincerely,
  
  ********************************** (*******)

  Business Response

  Date: 01/15/2023

  I have spoken by phone and by text and offered to resolve any issues she has at our expense, but she has declined to allow us to tow it or pick it up or look into her issues. She further has refused to give us the contact information for the garage she claims she took it to that said we did faulty work. She also refuses to take it to another shop and have them look into it and let us know what we did wrong. She wants her money back without explaining why and without returning any parts. And last, but not least, she is not the customer, her husband brought the vehicle in and authorized and paid for the repairs and we have not heard from him.

  We offer a nationwide 12 month / ****** mile warranty and free towing if needed (Which is not he case here) and reimbursement for defective parts or faulty workmanship.

  ***************************
  

  Cell: ************

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18557266
  
  I am rejecting this response because:

  Please see written attachments of conversations.

   

  since the beginning I have stated the same issue. I even brought it back to your shop to address the issue. YOUR SHOP did not tow it for free. Neither time. They also tried to charge me more money, to the tune of $1000, when 10 minutes after I pick up my vehicle the suspension slams down, the washer tank is emoty and the all fluids as well as not bolted in? 
  

  this was said to your company verbally on the phone, on writing in text, via email, in yelp reviews, in their own automotive reports which you have.

  I will pursue this matter to the fullest extent. All correspondance is date and time stamped with metadata. 

  
  Sincerely,
  
  ********************************** (*******)