ComplaintsforTire Works Total Car Care

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I asked ***** to repair my car, he said I needed to replace my alternator. I agreed to replace it. They charged 850$ for the repair. After they completed the repair ***** said the car was done. I drove away and 2 blocks later the car breaks down. I called them to inform them that the car broke down. They charged me for the price of the tow truck and for a diagnostic, but said ***** wont work again till Monday and left me stranded on the side of the road. I ask the Neighboring mechanic to see what was wrong. He said they connected the turbo boot with a zip tied and did not reprogram the throttle body. He corrected the repair for me and charge me $400. I informed ***** of this and asked for my money back however, he refused ran a additional diagnostic and damaged my vehicle and now is trying to charge me for more repairs that wasnt Initially necessary and that I didnt agree to. I simply requested a diagnostic and inspection of the work they did they damage my vehicle, made it in operable for me to drive and kept my car overnight even though I told them I need my car back because I have important appointments to attend to. After asking them for a diagnostic and inspection, the car is in operable and cannot be driven. They said they may repairs that I did not agree to that was not necessary before their inspection. I feel like its possible they sabotage my vehicle I would like to repairs and what I paid for the alternator refund.

  Business response

  06/24/2024

  Concerns: 
  I asked ***** to repair my car, he said I needed to replace my alternator. I agreed to replace it. They charged 850$ for the repair. After they completed the repair ***** said the car was done. I drove away and 2 blocks later the car breaks down. I called them to inform them that the car broke down. They charged me for the price of the tow truck and for a diagnostic, but said ***** wont work again till Monday and left me stranded on the side of the road. I ask the Neighboring mechanic to see what was wrong. He said they connected the turbo boot with a zip tied and did not reprogram the throttle body. He corrected the repair for me and charge me $400. I informed ***** of this and asked for my money back however, he refused ran a additional diagnostic and damaged my vehicle and now is trying to charge me for more repairs that wasnt Initially necessary and that I didnt agree to. I simply requested a diagnostic and inspection of the work they did they damage my vehicle, made it in operable for me to drive and kept my car overnight even though I told them I need my car back because I have important appointments to attend to. After asking them for a diagnostic and inspection, the car is in operable and cannot be driven. They said they may repairs that I did not agree to that was not necessary before their inspection. I feel like its possible they sabotage my vehicle I would like to repairs and what I paid for the alternator refund.
  
  Desired Resolution by *****************: Refund in the amount of $850.00
  
  Response:
  On 06/19/2024, ************ was contacted, and it was clarified that their vehicle required additional repairs as noted on his invoice. **************** first appointment was for an alternator repair that they requested. We did not perform a diagnostic on their vehicle as he asked us to simply replace the alternator. Afterwards, they brought their vehicle back to our shop and asked for a diagnostic. We conducted the diagnostic at no charge, but ************ declined our services. We have communicated with ************, and the alternator that they were charged for is functioning perfectly. No refund will be issued.
  
  

  Customer response

  06/24/2024

   
  Complaint: 21873663
  
  I am rejecting this response because: *********** refuses to take any responsibility for the negligence and malpractice of their mechanics after they repaired the alternator they severely damage my vehicle by not connecting the turbo correctly and not reprogramming a throttle body, They forget to mention the necessity of the neighbor mechanic they forget to mention how the neighbor mechanic had to repair my vehicle after visiting tire works total car care. My car is supposed to be covered under warranty if I have to pay for repairs after visiting fireworks total car care thats a violation of my warranty and I should be covered under my warranty. The only reason they provided a free diagnostic was because of their mechanics incompetence, theyre being dishonest in their response to be *****. I would like the cost of ALL!! repairs refunded. 
  
  Sincerely,
  
  *****************

  Business response

  07/01/2024

  Concerns: 
  I asked ***** to repair my car, he said I needed to replace my alternator. I agreed to replace it. They charged 850$ for the repair. After they completed the repair ***** said the car was done. I drove away and 2 blocks later the car breaks down. I called them to inform them that the car broke down. They charged me for the price of the tow truck and for a diagnostic, but said ***** wont work again till Monday and left me stranded on the side of the road. I ask the Neighboring mechanic to see what was wrong. He said they connected the turbo boot with a zip tied and did not reprogram the throttle body. He corrected the repair for me and charge me $400. I informed ***** of this and asked for my money back however, he refused ran a additional diagnostic and damaged my vehicle and now is trying to charge me for more repairs that wasnt Initially necessary and that I didnt agree to. I simply requested a diagnostic and inspection of the work they did they damage my vehicle, made it in operable for me to drive and kept my car overnight even though I told them I need my car back because I have important appointments to attend to. After asking them for a diagnostic and inspection, the car is in operable and cannot be driven. They said they may repairs that I did not agree to that was not necessary before their inspection. I feel like its possible they sabotage my vehicle I would like to repairs and what I paid for the alternator refund.
  
  Desired Resolution by *****************: Refund in the amount of $850.00
  
  Response:
  The customer has been informed that we will cover all repairs that are made by our facility, and we have offered to diagnose the engine problems at no cost.
  
  

  Customer response

  07/01/2024

   
  Complaint: 21873663
  
  I am rejecting this response because: they are lying when they say they did not damage my vehicle. They are lying when they say they offered me any assistance whatsoever at getting my vehicle repaired. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/5/24 I visited Tire Works for an oil change & a tail lite replacement. They recommended a wheel bearing repair be done that day for safety reasons so I agreed. After everything happened recently, I went back & reviewed the condition report I received before I approved the repair on 1/5 and it doesn't say any problems were found, so I don't know if I even needed a wheel bearing. I made an appointment with an AutoNation repair shop on 4/1/24, for what I thought was a completely unrelated problem. After they inspected my car I was informed that the previous wheel bearing done by Tire Works was faulty, there was a bolt missing that held it all together. According to the tech, my wheel almost fell off when they raised it up, and that it was a real safety hazard. My new car noise complaint was apparently caused by the wheel bearing becoming more loose over the 3 months since Tire Works had "repaired" it, and the additional damage discovered by AutoNation was the result of the faulty wheel bearing getting looser and moving around. There were no warning lights ever, and until the week before I took it to AutoNation neither my daughter or I noticed anything unusual about the car's performance. I wondered if it needed an alignment and a couple days later my daughter heard a grinding noise when making a right turn, so I made the appointment with AutoNation that next morning. Once I noticed a problem we did not continue driving it around. If I had any idea it was related to the Tire Works wheel bearing I would have gone there in the first place. I was a long-time customer, but will never go there again. I have the faulty parts that AutoNation removed, as well as photos they took of the damages. I contacted Tire Works and have been denied any compensation for this, so I am going to file charges with every agency I can think of, until I get some recourse.

  Business response

  05/15/2024

  Concerns:" Just wanted to add what I think is very important information. All these issues that ***** stated on his response about all the issues that came up and he said that they fixed at no charge, All of these happened when the car is still literally in the shop. so, since I brought in the car Feb 21 2024 up to this date May 15 2024, the car is literally in Sun Auto Shops possession. I only had the  car days or maybe a week because i had to constantly take the car back because the check engine light keeps coming on. Every time I call and ask for the status of the repair Im always told that they ordered the parts and theyre on it, and this calls to ask for updates I get the same answer. The parts are being ordered and  repair are being done.
  
  
  Response:
  The vehicle has been completed and repaired. The customers daughter left it at the shop due to not being able to drive 2 vehicles at once. She has verified that the vehicle is okay to take and that the light is off. We regret that we are unable to contact the actual customer because he is out of the country. We would like him to pick it up since it is ready and repaired at no charge. We request that we actually speak to him in order to explain, because he is not receiving information being out of the country from his daughter regarding the vehicle being fixed and sitting at the store.

  Customer response

  05/15/2024

   
  Complaint: 21691204
  
  I am rejecting this response because: the text of the response is referring to someone else's problem, it has nothing to do with my car, they replied to the wrong comment.

  Also, I am currently working with the Tire Works district manager on a resolution.

  
  Sincerely,
  
  *******************************

  Business response

  05/15/2024

  Concerns:

  
  On 1/5/24 I visited Tire Works for an oil change & a tail lite replacement. They recommended a wheel
  bearing repair be done that day for safety reasons so I agreed. After everything happened recently, I went
  back & reviewed the condition report I received before I approved the repair on 1/5 and it doesn't say any
  problems were found, so I don't know if I even needed a wheel bearing. I made an appointment with an
  AutoNation repair shop on 4/1/24, for what I thought was a completely unrelated problem. After they
  inspected my car I was informed that the previous wheel bearing done by Tire Works was faulty, there was
  a bolt missing that held it all together. According to the tech, my wheel almost fell off when they raised it
  up, and that it was a real safety hazard. My new car noise complaint was apparently caused by the wheel
  bearing becoming more loose over the 3 months since Tire Works had "repaired" it, and the additional
  damage discovered by AutoNation was the result of the faulty wheel bearing getting looser and moving
  around. There were no warning lights ever, and until the week before I took it to AutoNation neither my
  daughter or I noticed anything unusual about the car's performance. I wondered if it needed an alignment
  and a couple days later my daughter heard a grinding noise when making a right turn, so I made the
  appointment with AutoNation that next morning. Once I noticed a problem we did not continue driving it
  around. If I had any idea it was related to the Tire Works wheel bearing I would have gone there in the first
  place. I was a long-time customer, but will never go there again. I have the faulty parts that AutoNation
  removed, as well as photos they took of the damages. I contacted Tire Works and have been denied any
  compensation for this, so I am going to file charges with every agency I can think of, until I get some
  recourse.

  
  Desired Resolution by *******************************: Repair issues with vehicle.

  
  Response:

  
  ******************** brought her vehicle into our repair facility located on ************************************
  on 1/5/24 for an oil change and bulb inspection. Our oil change includes a full vehicle inspection. During
  the inspection process, our technician found a left front wheel bearing that was faulty and needing
  replacement. We advised ******************** of the finding and repair costs, ******************** agreed to have the
  repair completed. The vehicle was immediately test driven after completion and the vehicle given back to
  ********************.
  ******************** brought her vehicle to another repair facility for what she thought was an unrelated condition
  on 4/1/2024. The repair facility advised her that the wheel bearing repair we performed was faulty and
  needing repair. She gave authorization to have the repair completed before taking advantage of our
  warranty program that would have covered the repair at no cost to her. ******************** advised us of the
  issue on 4/23/2024 after her vehicle was repaired and after filing a credit card dispute for the total cost of
  our repair. When ******************** contacted our manager from our pecos location, she was advised that we
  would be able to further assist her once the credit card dispute is resolved. We are currently waiting for
  the dispute to be resolved by the credit card company.

  Customer response

  05/16/2024

  I have been contacted by the Tire Works district manager about my problem, and am waiting for him to propose a solution. I am no longer dealing with the local store.

  Georgia

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/11/24, I took my vehicle to Tire Works #**** @ ****************************************************** to have my front driver tire patched. The engine light was on. At the location I interacted with manager ********************************* who offered to conduct a no-charge diagnostics of the view "to confirm" as he stated it because I mentioned to him that I know the reason the engine light was on. I left my vehicle to have tire patched and diagnostics conducted. Nearly 2 hours later I had not heard from anyone, I called and spoke with ********** he indicated the car is approx. 10 minutes from being completed. During the call he also stated that my warranty company was contacted and they got approval to do the work. I inquired what work because none of the findings were discussed nor did I give authorization to have them do any work on my vehicle other than patching tire. After arriving back to pick up my vehicle, my tire sensor was broken and the slip plate engine cover was dragging the ground upon pulling off. The clamps were fixed and the tire sensor was replaced. The tire sensor they provided did not work & I did not authorize nor allow this location to do the work and the claim was supposed to be closed on 4/15/24. As of 4/29/24, I was told by my warranty company that the claim was still open. I called Tireworks #**** and ******* stated it would be a few hours before he would call to release claim. I gave him 1.5 hours as I explained that I needed to take my car elsewhere. The time passed and it was not done according to ******* when I visited the store on 429/24. We had an back/forth exchange which I mentioned being further inconvenienced because he failed to follow through on what he stated he would do on 4/15/24. He refused to do it at that moment and mentioned he would do it between now and 6pm although he knew I had to take my car today(4/29/24). I told him that it was poor customer ********************** and why I did not entrust them with my business along with other things that went wrong.

  Business response

  05/01/2024

  To whom it may concern,  
  
  Please see attached letter. 
  
  Thank you, 
  Sun auto customer care   

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 29 i took my car to Tires Works on **************************, because the checking light was on. So I told the guy Im here to check what going on with my car, they explained what happened and they have the parts. So they told me if i want to proceed with the process and I told the guy I will call you back. So ended up didnt call.because I was busy for work. A few days I called them back and I spoke to the manager, he told me the car its are ready been fixed and the price is ***** plus. So I told the manager I didnt agree with putting in the parts inside my car, and I told him I couldnt afford that money. Manager told me try to apply snap financial, so I apply didnt approve.then I told the manager I want the part out of my car he said know. I told the manager (I didnt sign any paperwork )he told me when I dropped off the car I sign it. The next day me and my wife when to check the car, so we talked to the manager to show me when did I sign the papers he said it was electronic sign. When I see the signature its was a straight line, and I told the manager thats is not my sign he was saying this and that because he trying to cover up their store. So this manager I dont know if he got fired. the new manager is taking over the store. I explained everything to the new manager he said he doesnt have any choice I still paid ***** plus. So they refused to remove out the part. thats all Im trying for is to tow my car back and they can have their parts back. So now they charge me ***** plus. and I called the corporate and explained my situation they said they will call me back after 48 hours but sadly they didnt called. Now I dont want them to hustle people with their over charge. Please BBB help me to resolve this issue.thank you

  Business response

  04/16/2024

  To whom it may concern,

  
  Please see attached letter. 
  

  Thank you, 
  Sun Auto Customer Care

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello Im writing you in hopes to get some help in filling a claim against Tire works total car care of Kingman Az at ****************************************** az ***** so around 3 months ago they did a oil change on my car broke my oil plug and didnt say anything I had to go get other work done on the car from a shop called TNT so my 2017 VW passat literally went out of tire works and into TNT auto repair with in a few miles that same day I get a call from TNT telling me that the Tire works broke my oil plug during my oil change so I call ********************* the Manager and he says dont worry I will make it right please give us another chance to fix it well he gave us a free complete oil change service so me and my husband decided to give them a second chance I go in to Tire works once again on Wednesday April 3 ***** gets my car in I waited 2 hours and he comes to me and says your car is ready to go everything is perfect I leave and 2 days later my car is saying low oil I had to put 2 quart of oil just to get home in the Morning I have my car taken to yet another mechanic Holders auto where they stated that tire works during my oil change they stripped my plug yet again and filled it with silicon I have enclosure pictures of there inspection which now due to the damage I have to pay $835 dollars to repair the oil pan that Tire works stripped. I call Tire works and the manager ***** get rude and upset refused to pay for the repair and damage he said to take it back to his shop I refused because this is the second time they have damaged my car and I dont trust them to really fix the car being all the did was send me on my was with silicone on my plug and didnt even say anything to me but yet they knew that they screwed up because he put multiple oil leaking on my vehicle report which no its only the plug I have included pictures please help me recover the cost of this repair thank you so much ***********************

  Business response

  04/25/2024

  To whom it may concern,
  
  Our team is actively working with the customer to resolve this complaint. We are currently processing a refund for the disputed amount. The refund will be mailed directly to the customer, as both parties have agreed to this resolution.

  Thank you, 

  Sun Auto Customer Care

  Customer response

  04/25/2024

   
  Complaint: 21560256
  
  I am rejecting this response because:
  Their district manager did reach out to me. He has not responded back. He was supposed to send me a check for the amount that I had to pay for that repair. I havent received it as of yet. Dont know if it is ever going to come or not, we shall see. 
  Sincerely,
  
  ***********************

  Business response

  04/26/2024

  To whom it may concern,

  Please see attached letter, thank you.

   

  Sun auto customer care 

• Initial Complaint

  02/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11 Apr 2023 I went to Tireworks @ **********************************************, ** to purchase a new battery. The front desk guy said they had two different batteries for a ******** E-350, but he recommended the more expensive one, saying that my car like his wife's *** would drain the cheaper battery within a few months and that the more expensive one was "certified for ********** On 15 Oct 2023 my car wouldn't start and I had the car towed to Tireworks. The next day I was told by the guy at the front desk that the problem with my car "was out of the realm of their expertise", so I had my car re-towed to **************************************. ******** said they jumped the battery and although the car started the battery was still weak and it was not a ********* certified" battery. Once they replaced the battery they couldn't find anything else wrong with my car. Around the 23rd of Oct 2023, I went to TireWorks and asked about their warranty policy on batteries. The guy in charge said they would honor the warranty but needed the battery back, when I said ******** probably got rid of it, he shrugged like oh well. I disagree with this decision, because TireWorks had the opportunity to have their defective battery back when it was first towed to them. Instead, they thought I had a problem with my key fob, but obviously never checked or considered the battery. I should not be penalized for their incompetence, especially since it appears I did not receive the ********* certified" battery that I originally purchased for $512

  Business response

  02/15/2024

  To Whom It May ***************** are actively working with ********** to resolve this matter. We have left the customer a voicemail message so we can set up a time to get her into our shop. We can process a refund once the battery is returned.  We would be happy to offer her a refund of the labor to install her battery. She has our contact information, and we are waiting for her response. We are confident we will come up with a resolution that meets the customers' expectations. 

   

  Sincerely,

  Sun Auto Customer Care

  Customer response

  02/15/2024

   
  Complaint: 21278889
  
  I am rejecting this response because: TireWorks is not taking responsible for their incompetence or the fact they charge me for ******** certified battery, but put a cheap ineffective battery in my car.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car into Tireworks. I called them on Monday prior to my car being towed there to let them know I have carshield and that my car was smoking. I didnt hear from them so I reached out on Wednesday **** the manger at this location stated they were super busy and would call carchield on Thursday. No response so I called back up there stated same thing super busy didnt have time to call yet. At this time Im spending money for Lyft to get around since they had my car for 5 days at this point and still no call to carshield. I go down there and ask them to send an estimate of what needs to get done so I can get a discounted car rental through carshield. **** only sends the labor estimate not the whole repair. I get a call from **** on Saturday 6 days later telling me they are not going to call car shield nor proceed with repairing my car. Advised me to take it to sun auto. I reached out to Corporate. I was advised by them to leave my vehicle there they would reach out and to the district manager to see about rectifying the situation so my car was left there for an additional week almost because they were out of town and wasnt coming back into work until Friday, so now Im paying for an additional week of Rent-A-Car expense I get a call from Corporate. His name is ******* no empathy, no apology simply maam you were advised to take the vehicle to a different facility. We dont deal with car shield. They want too much information they take too much time, and the representative did try to call car shield, and which I have been writing that never happened and hes like well you didnt pay us anything we dont owe you anything were not going were not paying for the Rent-A-Car were not proceeding with taking care of anything . At this point its been almost 2 weeks of expenses, and being told that they were going to rectify the situation and leave my vehicle there and being lied to that they were going to reach out to CarShield in which they never did. I have the conversation on my ring camera. I also have the receipts from the rental expenses, and I also have the communications from the direct corporate assistant who was trying to get this matter resolved. At least my Rent-A-Car expenses for the inconvenience and absolutely nothing has been done nor offered. I also have the statement from ********* stating that nobody has called to reach out to them.

  Business response

  12/15/2023

  Please see attached letter for response.

  Thank you, 

  Sun Auto Customer Care

  Customer response

  12/15/2023

   
  Complaint: 20994722
  
  I am rejecting this response because:

   

  they had my car for six days before contacting me and advising me that they were refusing to even reach out to CarShield once reaching out to corporate they advise me to leave my vehicle there until they could reach somebody in Corporate to address how the situation would be handled which was an additional five days, so yes, I did have to provide a Rent-A-Car due to them not doing their job and reaching out to our car showed even though when I brought in the vehicle they told me that they would so I am down almost 2 weeks of time with nothing being done and also being told by Corporate which was sent in an email to leave my vehicle at the location  I was also advised that they would assist with the Rent-A-Car expenses due to the time that the shop had my vehicle and didnt attempt to call car shield not one time which I also have in writing and when I brought in the car I didnt say it was overheating because the car has never overheated 
  
  Sincerely,
  
  ***********************************

  Customer response

  12/15/2023

  Attached is the response from card shielded. There has never been a three hour wait as you can see the information that was provided to them and to me are very different. No attempt was made I was completely lied to for almost a week told it would be rectified and waited an additional five days more to no avail. 

  Business response

  02/01/2024

  Hello, 

  Please see updated attached letter. 

  Thank you, 

  Sun Auto Customer Care

  Business response

  02/14/2024

  Hello *******, 

   

  I hope you are having a good day. I have reached out for a status update regarding your refund of $741. Your refund has been processed and will be received in **** business days. If you have not received your refund within this time frame please email us at ****************, and a customer ********************** specialist will be happy to assist you. Thank you, have a great day. 

   

  **********************
  Sun Auto Customer Care
  Phone: **************
  Email: ****************
  
  

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have attached two work orders for your review. The first one 11/24/23 for $934.43. I went to the shop to see why my car was jerking. After looking at it, they said it was misfiring and needed spark plugs, etc. The performed the service and I left. November 29, 2023, I took the car back becasue it was still misfiring and to find out why since Tire Works stated that's all that was wrong. The Service Manager comes out in approximately an hour with a bill to correct the problem of $2,992.47 stating everything that was wrong with my car after the fact stating that these things will probably go bad. As of today, my car still misfires and I'm afraid to drive it because I don't want it to stop on me and I don't have any transportation. Was this a bait and switch on the part of your company? Why didn't he tell me all of this before they fixed the car 11/24/23, charging me $934.43? I attempted to find the ********* of this company, however, I was unable to do so. I will continue searching for their names ***************************, CEO and *******************************, CFO.

  Business response

  12/13/2023

  Please see attached.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did not have the work done and for some reason they won't credit my account and now they are charging me a late charge .this has been going on since October 24 2023 I think 5 weeks alittle to long to correct . I'm hoping you can help me thank you

  Business response

  12/06/2023

  Please see attached.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  (623)Reviews All oil30 brakes18 truck15 warranty11 +6 Sort by Most relevant Newest Highest Lowest Lioness Lioness 9 reviews 25 minutes ago NEW At one point, Tireworks was my go to place. I no longer recommend this location. My horror story started back in June of ****************************************** June I had front brakes and struts done. I had to return 3 times and was More Tire Works (Owner)a year ago ***, thank you! Our team is more than happy to assist you anytime. Your business means a lot to us!*********************** 13 reviews1 photo 5 months ago ******* and ***** provide above and beyond excellent customer **********************! They are truly masters of their craft of car repair. I had my oil change, tire rotations, suspension tuning, and alignment all in a good matter of time and quality. No More Photo 1 in review by *********************** 1 Tire Works (Owner)3 months ago Thank you so much for taking the time to leave us a 5-star review, ****! We truly value you and your business and we can't wait to have you back!Saber Snail 7 reviews 2 months ago If 0 stars was an option I would have chosen that. I just got my car inspected by the dealership as well as another mechanic. My goal was to get my brakes fixed on a Saturday my only day off. So I called to see if they were open to make an More 1 Tire Works (Owner)a month ago Saber, we apologize for falling short of your expectations. Can you please provide us with your contact information, so we can try to resolve your issue? You can reach out to ************************, thank you.*********************** 1 review 3 months ago The manager is very polite and kind as well as his workers are excellent and very efficient in what they do. I came to get a tire patched and my hub caps fixed as well as my rims. It Was a very cheap price as well not to mention they took my car in when they were very busy. Excellent service I highly recommend this place ??Tire Works (Owner)3 months ago Thank you so much for taking the time to share your feedback with us, **********! We appreciate your review and look forward to seeing you next time!Lioness Lioness 9 reviews 25 minutes ago NEW At one point, Tireworks was my go to place. I no longer recommend this location. My horror story started back in June of ****************************************** June I had front brakes and struts done. I had to return 3 times and was told the struts were bad. In August my check engine light came on. I went to Tireworks and was told I needed a fuel pump. I replaced the fuel pump, only for the light to come on again reading the same code. I took my car back, they supposedly did a smoke test and said they found nothing. The light came on again I took it back again and was told it was a bad fuel pump. Supposedly it was replaced. The light returned again reading the same code. In other words As of July 31st 2023 I still have the same code reading. I also had back brakes and rotors done here. The rotors look like they came off of a car that sat in rain for months (*****).

  Business response

  08/08/2023

  Per District Manager *****************************

  To whom it may concern, 

  We extended an invitation to the customer to revisit our store in order to address the concern previously raised. The customer had the fuel pump replaced to address low fuel pressure but has since encountered a minor emission leak. We are prepared to conduct a complementary diagnostic on the vehicle, and should we discover any issues related to the repairs performed by our store we are committed to rectifying them accordingly.

  We appreciate your time and your attention to this matter.Should you have any further questions regarding this matter, we encourage you to reach out to us directly. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩