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            Business ProfileLoft Beds Universe

            Bed Sales

            Contact Information

            2138 Highland Ave

            Las Vegas, NV 89102-4622

            Get Directions
            Visit Website
            (888) 397-2337

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            2138 Highland Ave, Las Vegas, NV 89102-4622
            BBB File Opened:
            7/19/2021
            Years in Business:
            3
            Business Started:
            4/22/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Universal Kids Furniture, LLC
            Contact Information

            Principal

            • Mr. David Einstein, Manager

            Customer Contact

            • Mr. David Einstein, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            On March 14, 2022 we purchased a bed from loft bed universe and paid them in full the amount of $1098.00 USD. Delivery of the item came in late May however several pieces were missing. The bed is a fortress bed and has "windows" with gray window frames and window sills. These items were not included in with the parts received. I submitted a parts request immediately upon recognition. On May 31st the company responded in an email confirming receipt of my parts request submission and provided a UPS tracking number requesting I allow 48 hours for this tracking number to update. To date that tracking number only states that a label has been created. I have given the company ample time to respond and act appropriately. I have sent three emails regarding the missing parts. Apart from the email confirming receipt of my missing parts request that I spoke of above I have not gotten a response from the company. We are requesting from the company first and foremost the easiest solution, which is to provide us with the missing parts. If this can't occur we are requesting an appropriate price adjustment so we can have these parts custom built.
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Hanne

            09/11/2021

            We have first of all not received the product we ordered.
            The quality of the bed is extremely poor, and it does not appear that it goes through any quality control whatsoever.
            We have pieces that are split in two, cracks and one with a missing wood chip. And some of the pieces are also marked with the wrong numbers.
            I am beyond disappointed with the product and quality and will NOT be recommending buying their products!

            Local BBB

            BBB of Southern Nevada, Inc.

            More Info on Local BBB

            BBB Reports On

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