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Business Profile

Car Racing Equipment

Magnum Force Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Racing Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are so disappointed with Magnum and will never recommend or do business with them again!!! After spending over ****** dollars on a subframe and a few other things it not only took months to receive but 1350 of that cost was shipping. After being notified by *** that they had shipped it out I was contacted and told that magnum force wasnt responding in regards to the payment for shipping and they would hold my parts for only ex amount of days before taking possession and auctioning my items. I then had to pay for the shipping again. *** has said in multiple emails shes trying to figure it out and to be patient, its almost 3 months later and I still have not been reimbursed. It shouldnt be that hard to figure out , just give me the money back that I payed you for shipping?

    Business Response

    Date: 12/02/2024

    Well, it seems the simplest of issues cause the most grief. Even when we have nothing to do with the issue. 

    The freight company, ********, charged us, picked up the shipment, held it at the border, then lied to the customer involved here, telling them they could not contact us. Total lie. Then wouldn't let him take his shipment because they were trying to get both of us to pay for it. Yup, double billing by the freight company. Now the customer is PO'd because he paid twice for the shipping. Makes sense, but we were also being charged. What a mess ARC Best created. 

    So now, we have just mailed him a check and will continue the fight on our end with ARC Best.

     

    Customer Answer

    Date: 12/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

    Customer Answer

    Date: 12/16/2024

    I have yet to receive the cheque that they say they sent. 

    Business Response

    Date: 12/17/2024

    Two weeks ago it was sent. December 2nd.

    Customer Answer

    Date: 12/17/2024

     
    Complaint: 22553399

    Through what courier and what is the tracking number ? You sent parts ( that Im assuming should have been apart of the first shipment.) through *** on Dec 7 which I had to pay 70 more dollars to receive . There was no cheque included.  
    I am rejecting this response because:

    Sincerely,

    ***** ********

    Business Response

    Date: 12/18/2024

    Wow. Looks like Canadian postal workers are on strike.

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22553399

    I am rejecting this response because:

    Canada Post went on strike on Nov.15, you wouldnt have been able to send anything through Canada post on Dec .2. 

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:08/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a item from magnum force inc. located in *********, ****** on July 25th 2023. I have included my bank statement and invoice from magnum force inc. showing where I paid for the item in full plus shipping on july 25th 2023 in the amount of $1,069.51, I called them on July 31st 2023 to inquire when the package I had purchased would be shipped and the person I spoke to ( her name was *** ) claimed she was out of the office and couldn't give me any information regarding when my item would ship. She said she would call me back when she got to the office and never returned my call that day, I called back the next day august 1st 2023 and they did not answer their phone and I left a voicemail asking them to call me back regarding the shipment of my item and if they couldn't tell me when my item was going to ship then I woul like to get a refund on my purchase for the full amount. They never returned my call, called again August 2nd ************************************************************************************************************************** refund of my item and they did not return my call and now I feel like they are avoiding me and giving me the run around after I've already paid for the item. I'd either like to receive the item which I have paid for or receive a full refund for the amount I paid. I ended up doing some research on reviews for the company and have found people have made multiple complaints regarding the company taking payment for items and never shipping them and not answering or returning calls regarding their order and ripping people off.

    Business Response

    Date: 08/03/2023

    When I spoke to him on Monday morning he said he wanted to cancel the order because he no longer needed the item. I have tried to contact him back and have received no answer. I attempted to call him again before responding here and still received no answer. I'm confused about him saying he wants the item after informing me that he no longer needed it and I have taken the actions necessary to cancel the order.

    Customer Answer

    Date: 08/10/2023

     
    Complaint: 20415407

    I am rejecting this response because:

    I have seen no proof of you refunding my money you simply state you have taken actions, it has been well over a week since I spoke to you the one and only time you answered the phone and I want proof my money is being refunded because It has not been deposited in my bank account. So send proof of my money being refunded.

    Sincerely,

    *******************

    Business Response

    Date: 08/15/2023

    A screen capture of the refund is attached.

    Customer Answer

    Date: 08/17/2023

     
    Complaint: 20415407

    I am rejecting this response because:

    Money has been pending in my account since Tuesday August 15th and has yet to be released I enclosed a screenshot of my account to show proof of this. Once the money is released and cleared into my account I will close out the complaint file I have with the BBB.

    Sincerely,

    *******************

    Business Response

    Date: 08/18/2023

    The refund was not cancelled, and it still shows that it is pending on my account. I've attached a screen shot showing that it's still pending.

Magnum Force Inc. is NOT a BBB Accredited Business.

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