Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the *** gummy product in February 2024 that was delivered. I was surprised that similar product was delivered the following month which I was not interested because I was not satisfied with the earlier order and my credit card was charged the unrequested second delivery. I called to return the products for reimbursement. I was given instructions to return which I did immediately, and they confirmed receipt when I followed up and was given a refund confirmation code. To my surprise, I was not refunded the money on the credit card. I called to complain and was told they were having problem processing the refund to the credit card and promised sending an electronic check that was never received. I called several times (at least monthly) and still have not received the refund. I was told the same story that they have processed the refund for me to check my email, but I searched all my email folders and there was none. They kept making unfulfilled promises each time I called. Still no refund for almost a year since the product was returned.

  Business Response

  Date: 01/29/2025

  Hello ******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the bioheal cbd , the product didn't work at all. Tried canceling numerous times supposedly cancelled now ref 816f3e4d0826. Will have to chase billing statements down with the other cancelations. And resubmit this complaint.

  Business Response

  Date: 12/25/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 1, 2024, I placed an order of CBD vitamins for diabetes from BioHeal CBD Company. I ordered 1 bottle and they said I ordered 5. Instead of getting charged *****, they charged my Citizens Credit Card ***** and second charge of ******. I tried to call BioHeal CBD and the # listed was not valid, at this point I new I was scammed.I immediately called Citizens Credit Card, they said they couldnt do anything under the charges came through. I received 5 bottles of vitamins and returned all of them. They received them back on Jan *******. I have a return receipt indicating they received them. I called them and they said my credit card would receive the refund in 7-10 business days. again I called BioHeal *** and said my credit card wasnt working which is a lie. So I filed a dispute with Citizens against BioHeal *** This upset the BioHeal ***, they said they wouldnt reimburse me until I dropped the dispute. So I had a 3 way conversation with BioHeal, Citizens and me. Again they said 7-10 business days. It never happened. Even I kept calling Citizens to refile the dispute, and they told me it was still open, which it wasnt. For 7 mo I kept talking to Citizens and the BioHeal. At one point, BioHeal said they would send me an e check, which never happened. I kept hearing the same story, 7-10 days. Just recently, I got a letter from Citizens that they can no longer help me because its been too long. Their **** misinformed me by saying the dispute was still open when it was closed. Citizens *** told me not to pay my credit card from the very beginning. Big mistake, because it got turned in to a collection agency and it affected my credit score. I did pay the ****** because it was turned in. I feel Citizens should have sent me a letter indicating what was happening.About 2 weeks ago, BioHeal CBD said 7-10 business days. I am so disgusted with all of the lies. BioHeal phone number is ************.At this point, Its probably too late. Thanks for listening.

  Business Response

  Date: 10/18/2024

  Hello *****,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 10/21/2024

  This sounds great if they follow through. I have been hearing the same response for 9 months. They said I would receive an e check within 7-10 business days and never received it. I would like to keep this open until I receive my check. Back in February, they said if I dropped the dispute, I would receive a refund. 
  Thank you,

  ***** ********

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22436088
  
  I am rejecting this response because:
  

   

  This sounds great if they follow through. I have been hearing the same response for 9 months. They said I would receive an e check within 7-10 business days and never received it. I would like to keep this open until I receive my check. Back in February, they said if I dropped the dispute, I would receive a refund. 
  Thank you,

   

  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/22/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 10/22/2024

  I hope they come through with there promise for an e check. Like I mention

  before, its been promised to me for 9 months. I will let you know when I receive it.

  Thank you,

  ***** ********

  Customer Answer

  Date: 10/28/2024

  Complaint ID ********

  My complaint was filed on Oct. 17, 2024 in regards to a refund from BioHeal Company.

  I have not received my E check as promised. I understand I have 14 days to respond to you. I do want this settled as soon as possible. Again, they have been promising me a refund since January. What is my next step?
  Thank you,

  ***** Albright 

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22436088
  
  I am rejecting this response because:
  

  Complaint ID ********

  My complaint was filed on Oct. 17, 2024 in regards to a refund from BioHeal Company.

  I have not received my E check as promised. I understand I have 14 days to respond to you. I do want this settled as soon as possible. Again, they have been promising me a refund since January. What is my next step?
  Thank you,

  ***** Albright 

   

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/29/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22436088
  
  I am rejecting this response because:
  

  Complaint ID ********
  I files a complaint on Oct 17, 2024 against BioHeal CBD Co.
  The information ( complaint ) specialist **** *******, got back to you immediately and said they would send me an e check in 14 calendar days. It has been 22 days and no check. Again I spoke to a representative today and she said the same thing.
  They have been telling me this for 10 months. What is my next step to resolving this?
  Thank you,
  ***** ********
  Sent from my iPad

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 11/13/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Customer Answer

  Date: 11/13/2024

  I have been hearing the same response in regards to getting my refund. Again they said they will check into this matter. They have had 9 months to send me my refund. I would prefer a paper check since they said there was an issue with refunding to my Citizens Credit Card ( which I still use ) and now not receiving an.   E Check. Lets try a paper check this time. Still very dissatisfied!

  ***** ********

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22436088
  
  I am rejecting this response because:

  I have been hearing the same response in regards to getting my refund. Again they said they will check into this matter. They have had 9 months to send me my refund. I would prefer a paper check since they said there was an issue with refunding to my Citizens Credit Card ( which I still use ) and now not receiving an.   E Check. Lets try a paper check this time. Still very dissatisfied!

  ***** ********

  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting auto shipped and charged for something I did not order that way at all. Its fraud to take advantage of people this way. Cant find contact information for them to get this stopped.

  Business Response

  Date: 09/30/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around Feb 16th, 2024, I received box of 5 bottles of CBD gummies in the mail that I did not order. There was no invoice in the box. I threw them away. No return address on the box other than *******, ***. Several days later a charge on my ***** card for $198.78 appeared on my card. I called and ***** took it off the card and closed it. After 4 phone calls with the fraud ***** they informed me that I got a benefit from them and they paid the company and now want to charge me. I had to write to ***** in ******** to get the company;s name and a fake invoice. I never got the address or phone number I requested. I looked on the internet and saw a SCAM alert. I told them about it, but they said they don't look up things like that. I went through the ************************** of Indiana, who referred my case to the agency in *************. They also sided with *****. The company was BioHeal CBD Gummies. They closed my case on 8/8/24. and I will be charged $198.78 within the next 2 billing cycles, 60 days. Can you help me? ***** doesn't believe me. Is this company their client?

  Customer Answer

  Date: 08/19/2024

  Just be aware that this company will say that I ordered and received a benefit from these gummies. They scammed me. I never ordered from them. I hate gummies!

  Business Response

  Date: 08/20/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

  Customer Answer

  Date: 08/20/2024

  Take a look at the fake invoice. There is no contact phone number or company address. ***** took their side for some reason and paid the bill and then said they were going to pbyut it back on my card. That's why Bioheal is telling the consumer bureau and you that the case is closed, because they got paid. Go back to ***** and ask why they took their side. I WAS SCAMMED!  ***** could have accessed their website and didn't.  I should file a complaint with you against *****!

  Customer Answer

  Date: 08/21/2024

  I wish you could convince ***** that the Bioheal company has defrauded other people than me. Then they could get their payment back and not charge me!

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22160814
  
  I am rejecting this response because:

  Take a look at the fake invoice. There is no contact phone number or company address. ***** took their side for some reason and paid the bill and then said they were going to pbyut it back on my card. That's why Bioheal is telling the consumer bureau and you that the case is closed, because they got paid. Go back to ***** and ask why they took their side. I WAS SCAMMED!  ***** could have accessed their website and didn't.  I should file a complaint with you against *****!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/21/2024

  Hello,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 08/21/2024

  YES I am disappointed that  you think the business, Bioheal cbd gummies, is a legitimate business. They have scammed many people including me, and I thought you could help me make Chase **** see that. Thanks for nothing!  ************ is really slick!

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I ordered through this company I was under the understanding that this offer was valid for only a one month trial period..I recieved 5 bottles of gummies and then three weeks later recieved another 4 bottles and was charged again without any contact or my consent to reorder these gummies on an every month subscription!There is No way a person can use all these gummies in a month as u only take 1 every day!I want my subscription stopped immediately and my account reimbursed for this latest shipment..This is false advertising and it should be plainly stated that it is a subscription.I just recieved the newest shipment on July 24th 2024..I have not opened the packaging and will gladly send it back..Again I want my subscription stopped immediately and my account reimbursed for the latest shipment!!I have tried repeatedly to contact them by phone with never an answer...

  Business Response

  Date: 07/30/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving shipments of Bioheal CBD gummies and are charged for them.The phone number on the packing slip is *************. I tried calling that number, but it is out of service.I want to cancel the auto ship option, but do not know how.Can you please assist me on how to stop this auto shipment?Thank you

  Business Response

  Date: 07/22/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my first order received six containers because its a better price 30 gummy bears in each container thats a six month supply. I received another six in the next month.. Then I tried to contact them to cancel my order, but couldnt find a number on their site. Most companies require an authorization to return, but I needed a phone number. The only way I found a phone number was through you BBB thank you.. I feel its unfair business practice to not wait six months to consume the product before sending another six bottles every month its craziness and abuse to the elderly. Im 65 Im Social Security and cant afford this every month And consume it that fast. Something should be done. Im not looking for a refund. I just want justice..

  Business Response

  Date: 07/12/2024

  Hello *********,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact this company by phone but apparently the number is disconnected. I have written to them twice and told them that I do not want any more of their merchandise. I agreed originally to a 30 day free trial however they continue to send me this merchandise and charge my bank account for it without my permission. Is there anyway you can help me make this stop? I would be very grateful.

  Business Response

  Date: 07/10/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:07/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the online offer was 3 bottles for $135 with 2 additional bottles free.First call to vendor on 3/25 for my free bottles indicate they had a system error and would send shipping label to return 2 bottles.No email or shipping label was sent as they refuse to pay for shipping with several calls made with Citibank security involved.All 5 bottles of CBD gummies was returned to vendor on 06/10/2024 as per shipping tracking doc.They were called.Spoke with ***************** (supvr) ************ who confirmed they received all 5 bottles intact but refuse with no reason to refund me my $198.78

  Business Response

  Date: 07/10/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.