Business Profile
CBD Products
BioHeal CBDThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.05/5 stars
Average of 63 Customer Reviews
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Review fromJohn Z
Date: 08/03/2024
4 starsJohn Z
Date: 08/03/2024
First delivery was on time. The product really works. Second order was not what I ordered.BioHeal CBD
Date: 08/08/2024
Hello John, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview fromGlen N
Date: 07/31/2024
1 starGlen N
Date: 07/31/2024
Have been trying since May to get refund of $99.06. Many phone calls to customer service and it the same thing. Sent request to refund department should take 5-10 business days to receive refund in the fir of an electronic check. This has never happened yet. My lady call to customer service was on 7/29/24. Still no refund or any communication from any one. I have provided UPSP tracking number, when product was received at their warehouse everything that was requested. I even have a reference number they provided. This has been on going since May 20,2024. They have both the product back and still have my money. Very upset with this companyBioHeal CBD
Date: 08/07/2024
Hello Glen, We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority. At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible. We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible. We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed. Thank you for your patience and understanding in this matter. Sincerely,Review fromDavid V
Date: 07/18/2024
1 starDavid V
Date: 07/18/2024
This is very dangerous when someone is in Stage 3 kidney disease. I had to get the credit card company to remove the chargesBioHeal CBD
Date: 07/22/2024
Hello David, We sincerely apologize for any inconvenience this may have caused you. However, we do not seem to have an account under the email you are emailing us from. To help us better assist you with your inquiry, may you please provide the following information for us to look up the account: - Name: - Email: - Phone number: - Product name: - Order ID: Thank youReview fromTena C
Date: 07/16/2024
1 starTena C
Date: 07/16/2024
Bought it because infomercial featured Dr. Oz and healing of B/P and Diabetes! What I received was just CBD! THIS COMPANY IS A SCAM! I called them as soon as received package and returned it immediately. Featured a “ money back guarantee “ but I cannot get my refund. Have called twice since returned product and still no refund.BioHeal CBD
Date: 07/22/2024
Hello Tena, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview fromHeidi Palmer K
Date: 07/05/2024
1 starHeidi Palmer K
Date: 07/05/2024
Terrible experience. Not a good product. Not a satisfied customer at all. No way to get refund. Very poor customer service. No way to discuss anything. Forced to accept product.BioHeal CBD
Date: 07/12/2024
Hello Heidi, We apologize for the inconvenience as we are limited with the policies in place for the products. Please note that we strictly follow our 30-day return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 102/03/24. We hope you understand the matter of the situation that occurred on these charges. As a one time courtesy, we went ahead and issued an additional refund of $98.78 for the recent order. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled, and you won't receive any further charges. Thank youReview fromPatricia V
Date: 06/18/2024
1 starPatricia V
Date: 06/18/2024
OVERCHARGED ! Bought it because it featured Dr. Oz and healing of B/P and Diabetes . Do not send or charge my card againBioHeal CBD
Date: 06/26/2024
Hello, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. As a one-time courtesy, we have issued a 50% refund without requiring you to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview fromJohn R
Date: 06/04/2024
1 starDO NOT BUY! They keep sending packages and I called customer service to cancel and they claim they cannot locate any information about my account, yet they continue to send me product and charging my credit card. I need to cancel this immediately and do not want any more orders. I would give ZERO stars, but it requires me to put a star in. BEWARE! THIS COMPANY IS A SCAM!Review fromMichael T
Date: 05/31/2024
1 starMichael T
Date: 05/31/2024
I initially thought I was ordering a product from Dr. Oz and ended up on your company. I ordered what I thought was going to be three bottles and no more until I got to try your product. Shortly after ordering I became ill and was in and out of the hospital for the last month. When I got home a little over a week ago I found two packages from your company. I also received a call from the credit card fraud department of BOA wanting to confirm a new charge from your company being a third charge. When the situation was explained to BOA they put a freeze on my card. Yesterday (5/30/2024) I went to the post office returning your packages (unopened) with refused put on the bags by the Post Office. Today I called your company to talk to a customer service person cancelling future orders and advising a hold has been put on the CC by BOA and requesting a full refund on the two packages returned. Your associate put me on hold at which time I was informed by BOA that another charge was attempted on my CC by your company attempting to change your name and trying to charge my account for $197.00 that was again blocked by the bank and will continue to watch my account from any further attempted charges using your name or any other name. If we cannot solve this issue I will be contacting the Fraud Division of the Attorney Generals Office in Nevada and Arizona. Thank you. The reference number given to me by your associate was # ********** .BioHeal CBD
Date: 06/07/2024
Hello, We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused. Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved. We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement. We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process. Thank you for your understanding and patience.Review fromRon T
Date: 05/29/2024
1 starRon T
Date: 05/29/2024
Fraud! I saw the ad on ******** and ordered a sampler to try. My credit card was chged $198 for something I didn’t agree to. Please reimburse my money. I haven’t opened the pkg so would gladly send the bottles back to you.BioHeal CBD
Date: 06/05/2024
Hello, We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused. Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved. We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement. We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process. Thank you for your understanding and patience.Review fromJenn G
Date: 05/28/2024
1 starJenn G
Date: 05/28/2024
BUYER BEWARE! This charge comes up as 4Gummy on the credit card statement. No phone number to cancel. I returned the package unopened and wrote CANCEL on the package. When I received the next package, I googled the name on the package and was able to get ahold of customer service who informed me that I would not receive credit for the returned package due to not getting an RMA #. Even though my name is on the package that was returned, they would not give me credit. As I was trying to get an RMA # for this new package, I was offered to keep them in return for a $50 credit. She tried to trick me into this several times. I said no, I want the full refund for both! I have since disputed these charges with the credit card company.BioHeal CBD
Date: 06/05/2024
Hello, We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.BioHeal CBD
Date: 06/05/2024
Hello, We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
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