Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of this company I lice in **** got a bank charge of #***?00 on my debit card sayin I'm in ***** today for this transaction..ive never even made a purchase I was my money back I have filed a dispute with my bank for fraud.

  Business Response

  Date: 09/12/2024

  Hello,

  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4/23 BlueVibe says I ordered a nutritional supplement and i was automatically enrolled in a subscription to their products which i was not aware of. I was charged $198.78 and another $59.99 on the same day. Again on 3/8/24 I was charged another $198.78. I tried to contact BlueVibe when i first started receiving things i didn't order but i couldn't figure out how to contact them. While i was looking thru my bank statements i became aware of these recurring charges. I called the company and they refused to refund the charges saying they only do returns after 30 days. I wasn't asking for a return; I was telling them these charges are fraudulent and i wanted the charges reversed because they were unauthorized. After talking to the representative and then supervisor it became clear that their business practices are predatory and purposefully deceptive preying on older Americans

  Business Response

  Date: 06/20/2024

  Hello,

  I hope this message finds you well. We recently received your complaint regarding the refund request for the products you were subscribed to. We appreciate your feedback and the opportunity to address your concerns.
  
  First and foremost, we understand your frustration and regret any inconvenience caused. However, after careful examination of the matter, we must inform you that your refund request falls outside our 30-day return and refund policy. Our policy is designed to ensure fairness and consistency for all our valued customers.

  Please call us along with the bank on the other line to ensure that we can provide you with the best possible assistance. This way, we can discuss additional options while also receiving confirmation from your bank that there are no ongoing disputes.
  
  

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/2024 I saw an ad on buy one bottle of capsules $59 for high blood pressure and diabetes it seemed ok but one get the other free and free shipping and handling for free also that was supposed to be the end no subscription it was the end so when I got my bank information it showed ****** taken off of my account. On the date I said in the beginning I tried to reach them I had no number no nothing so I told my bank they gave me the money then I the same they took it back mean while the company took another $****** of of my card meanwhile I fighting my bank to research and please get my money back I had to cut up the old card and get a new one otherwise they would have kept taking off my card they sent me gummies I sent back hoping that the would give me my money back but I still haven't gotten my money back nore have I heard from them they need to be arrested because as long as they get away they'll keep doing it please help me to get my $238.98 back please I am an senior citizen on a fixed in come the second date he took off my card was 5/6/2024 i have proof it shows on my bank receipt thank you for giving me a chance to make a complaint my back won't give me my money back because they said that the company was right but there not there a scam .

  Business Response

  Date: 06/13/2024

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.

  
  Thank you

  Customer Answer

  Date: 07/05/2024

  I'm very sorry I just realized that you had responded to me. But I sent paper work to my bank because I sent them showing that this Business is a scam and let them know that there was someone that was beat exactly like I was exact $59 promise and extra bottle free and free shipping and handling and they got my information and began to take $119.49 of of my account twice I couldn't reach them at all so my back wouldn't help me until I showed them the BBB page so they are investigating to get my $238.98 I live on a fixed income it's unfair for people to scam.

  Thank you

  ***********************. 

   

  Customer Answer

  Date: 07/07/2024

  MY bank restored ****** temporarily until they complete the investigation 5/6/2024  

  But the 4/1/2024 I was denied you'll find a copy of the letter attached to this. They said I allowed but I allowed only $59.00. I was promised but on bottle get one free with free shipping and handling I couldn't reach them after they got my information they sent me I sent it back hopefully they would reimburse me but they sent me again I sent it back then another $****** was taken off my card that's when I cancelled our that card so they couldn't take any more of my money I don't have product and I don't want the product I want the $****** which my bank denied to give me. You see the letter up above. The most recent on 5/6/2024 they are now investigating because I sent them the information from BBB which I didn't have or know about when I sent in the first complaint when the first did it . So only the one with the letter I sent you will you please get my money back from this merchant. 

  Thank you

  *****************;

  Business Response

  Date: 07/10/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

  Customer Answer

  Date: 07/11/2024

  I'm sending you a copy of the state of trans action to show that my bank has taken both monies back so I have not been reimbursed my $238.49 back please let the merchant know that he has to give me all my money back because he was wrong and he shouldn't have taken what wasn't his I have been fighting to get my money back since it happened I have to send it to you separately because I don't know how to get it on here but I have sent you everything that I'm trying to send you please don't give up on me to give me my money back because I seen on your web sight and as I sent you the pictures of what he did to another young lady exactly the same a promise of only paying for one for $59.  and get another bottle free and free shipping but I couldn't reach them but I looked they had taken $****** And change head nothing from them the next month they  had taken another ****** I had to try to fight to get my money my bank turned me down twice but I had to change my card otherwise he would have continued to take my money Please look for my attachments in your email I will put my case # please check out all of the other paper I had sent when I first. Complaint Thank you I appreciate you help 

  Business Response

  Date: 07/15/2024

  Hello,

  We regret the inconvenience this may have caused you. However, we are unable to proceed with any refund on your account due to the fact that you have already initiated a dispute with your bank. As you have already made a refund request with them, the disputed amount has been or will be provided to you by your bank. The most appropriate course of action would be to communicate directly with your bank to address this issue. Thank you.
  
  

  Customer Answer

  Date: 07/18/2024

  I did send more information but it went to the wrong designation I'm having a problem to transfer my paper work which is my receipts to show the date that this merchant to from my account receipts to show my back denied me the refund both times of $119.49 twice I have proof of everything I wrote in my complaint but I also sent you a lot of paperwork when I first made the complete it show that the date when the merchant had taken off my card 4/1/2024 then the next 5/6/2024 if I hadn't changed my card he would have kept taking it off . Now my bank denied me because they reached out to him and he told them that I was filing at BBB so they took it back both times and now I have nothing please hold him responsible to give me my money back because he had no business to promised one thing and be dishonest and do another. THERE WAS A LADY.THAT.FILED WITH. YOUR BBB AND HE DID EXACTLY The SAME WITH HERE THE SAME AMOUNT ANT THE **** PLEASE LOOK IT UP IT SHOW THAT THIS MERCHANT WAD Rated. F AND 66 TIMES COMPLAINTS WERE FILED . ARE YOU ABLE  to send me a fax # so I can send everything I need to send you 

   

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21836641
  
  I am rejecting this response because:
  

  Good afternoon ******************

  Here are my documents to prove my case. My bank had given me the money to one then they have taken it back so I haven't been reimbursed by the merchant. You'll see the letter showing that my bank have closed out my complaint and denied me the $119.49 it's proof that the merchant took $238.49 out of my account the proof is also in the documents and proof that I learned he has done it to others. Sir thank you for your time and thank you for sending me the numbers to get in touch .

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/23/2024

  Hello,

  Please accept our deepest apologies for any trouble or inconvenience we have caused you. It's critical for us to keep our customer satisfaction high and make reasonable decisions. As a result, our claim evaluation methods are stringent, and we consider all details when determining the best course of action. However, upon reviewing your account, you have filed a dispute on these charges with your bank. Since you went through the chargeback process, we cannot issue a refund as there is an ongoing investigation into the dispute you filed. Either way, your bank may give a refund if the claim is validated. Thank you for understanding and your patience.
  
  

• Initial Complaint

  Date:04/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not order product. I went through the process of ordering and changed my mind before confirming the order. The product arrived while I was on vacation. I tried to contact the company to no avail. I also tried to cancel payment through my credit card company. There was no return address on the product box and no invoice. I can still return product if they refund my money and provide a return address.

  Business Response

  Date: 04/03/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered this product in September 2023. I did not sign up or request a repeat subscription. I received the product costing $119 and then continued to receive it every month since. On Feb 14th 2024 I sent an email requesting a cancellation of the product and never heard back from them. I just received another package in the mail - March 13 - and sent another email requesting the product subscription which I never signed up for to be cancelled. I also called the company twice today , March 13th , and both times got the same person, who took my details, told me that there is something wrong with his computer, he can't access my account and has to get hold of the IT department. The exact same message twice !! He assured me that he would call back .. but never has. I am concerned after reading the other similar reports that a refund for a return would never come my way .. I entered the total amount spent over the past 7 months. $119x 7

  Business Response

  Date: 04/15/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered some cbd tablets but did not feel they worked. Got another order in the mail and sent them back by **** Never got a credit on my account. I have called twice but have been told the can not help and should contact my bank.

  Business Response

  Date: 02/26/2024

  ********************,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We issued a refund of $198.78 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ( ************************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back my last order:return to sender. I called my credit card company and they said I would have to cancel it through the BlueVibe CBD gummies company. I called BlueVibe customer service and they said they couldn't find my information in their system. I looked on their website and there was not a container like mine. Could you see if you can find out how I can make sure I don't receive any more and can get this order cancel asap. Thank you so much for your help.

  Business Response

  Date: 02/19/2024

  Hello,

  We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled my recurring " subscription" in Dec 2023. Another shipment of gummies was sent in January 2024, Charge was $ 198. Disputed with paypal. I refused the shipment of product. Now on Feb 12th I was charged again to my Paypal account for another $ 198. These people are scammers and they wont stop. You call their "customer service " number and get no service; cant adjust your account; suggest you dispute it with your bank. No satisfacton. Zero. They need to be stopped. Am calling the Attorney General s office also and the ****

  Business Response

  Date: 02/29/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21294123
  
  I am rejecting this response because:

  there is no paypal dispute for this new charge feb 12. 
  

  a prior dispute was initiated for a charge in nov 23 for same amount. I had cancelled prior to that charge and now three months later received another. If they cant refund me in good faith i will dispute again and report them to the atty general of ****** and the FTC

  this company is criminal and a fraud  just look at all their complaints  this is bs

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/01/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order for Blue Heal CBD. We tried to cancel the order the following day but were told to wait for delivery and then contact the vendor for return instructions. We never received an order confirmation, delivery date or tracking information. It has been over a month and the order was never delivered.We have been in contact with Blue Vibe, to request a refund. They claim they tried to issue a credit to our CC and it rejected.At this time, we paid $119.49 and have nothing from the vendor.

  Business Response

  Date: 02/29/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.

  Customer Answer

  Date: 03/08/2024

  After filing the complaint with BBB, my credit card company and a representative of the vendor held a three-way call with me.  The vendor representative stated that they would issue an e-check to the credit card company in the amount of $119.49.  That call was on Feb. 14, 2024.  I do not see that e-check on my charge card account, so I suspect that restitution has not been made.

  The basics are that the order never arrived, the vendor never communicated with us for order confirmation, about shipment or delivery and vendor statements about working to resolve this issue lack credibility.

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21292780
  
  I am rejecting this response because:
  

  After filing the complaint with BBB, my credit card company and a representative of the vendor held a three-way call with me.  The vendor representative stated that they would issue an e-check to the credit card company in the amount of $119.49.  That call was on Feb. 14, 2024.  I do not see that e-check on my charge card account, so I suspect that restitution has not been made.

  The basics are that the order never arrived, the vendor never communicated with us for order confirmation, about shipment or delivery and vendor statements about working to resolve this issue lack credibility.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/11/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  

  Thank you

• Initial Complaint

  Date:02/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/17/2023 I ordered $198.70 worth of CBD gummies. On 11/4 I received another shipment in the same amount so I returned them to sender unopened. I was expecting a credit but instead I received another shipment on 12/9. I again sent it back and was awaiting credit. I emailed their customer support and was told that all shipments that are returned without an RMA were considered contaminated and destroyed so I asked for an RMA number for the remaining 8 bottles of useless product from my original order. It took me this long to figure out what and who was sending me this. I called the company today and was told they would not credit anything over 30 days but took me off of auto ship. There product is useless. It is not clear that it is an automatically renewed purchase. They have a business name similar to another legitimate company that I had erroneously contacted first and they wont even consider a partial credit for unused unopened product.

  Business Response

  Date: 02/05/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we issued a full refund of $198.78 via E-check. Please allow up to **** business days for the e-check to reflect in your email address ( *****************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.