ComplaintsforBlue Vibe CBD

• Initial Complaint

  11/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered what I thought was one bottle of CBD gummies for $59.99. I was charged the $59.99 plus an additional $198.78. I immediately called to cancel the entire order and first was told that I could not and that they were sending one bottle of CBD oil and SIX bottles of the gummies.. After much conversation, I was told that they were sending the product and that when it arrived I should call them for an authorization code and could send the items back for a refund, which would arrive **** days after they received the items back. I mailed the items ($12.80 shipping) on 10/5-they received the package on 10/26. When I didn't receive the refund I called again and was told that since the package was damaged (it was not when I mailed it) they would deduct $39.99 from my refund and would also charge me $10 per bottle for a restocking fee. So my initial payment should have been $59.99 and instead they charged me $258.77 and said they are sending me a refund of $159.01

  Business response

  11/07/2023

  Hello ******,

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, the more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle. You also placed an additional order of the (Blue Vibe CBD Oil - 2 Bottles) for which you paid $59.99.
   
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  We went ahead and issued an additional refund $99.76 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer response

  11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  11/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hopefully my uploads will show the picture, I am 81 in severe pain from Osteoarthritis and when I saw the ad from ************************* and how wonderful the gummies are, I ordered 1 bottle for $37.95 and instantly my charge card was hit for $198.79, I called the company and they said they shipped the merchandise 11 minutes after I placed the order and I could not cancel once it was shipped. I called ************** and got a great gal that said I was the 3rd call that morning against the company and while we are talking they hit my card for another $59.99, so she cancelled my card and put in a fraud claim for the 2 charges. Synchrony has since dismissed my claim for a couple reasons that are just lies. I have been sending them more and more documents without any help. AND of course I had to go without my TJX Gold card for 2 weeks until they sent me a new one. AND of course you have to contact everyone that you do direct payments with on the card when you don't even have the card yet. They certainly have not been user friendly and they bought our my Kohls card and my Lowes card so I can't get rid of them.

  Business response

  11/07/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  11/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On or about 9/9/23, we contacted Blue ******** at ************, to inquire about why our bank account had been charged $198.78, for a product that had NOT been purchased, and we were told that such order had been placed and could not be cancelled. We were also told that we could return the order upon receipt, and we would get our refund. On 9/14/23, ALL products received from Blue ********, totaling $258.77, were returned to their shipping address. On 9/18/23, the products were received by the company (see tracking # *** 461 545 **** 257 019 171, showing our package was received by company). To date, 11/3/23, we have NOT gotten a refund from this company.

  Business response

  11/06/2023

  Hello,

  We sincerely apologize for the inconvenience that has been caused to you. Unfortunately, we are unable to find any record of an account associated with the consumer. In order to assist you further, could you kindly provide us with additional details such as an account name, number, order ID, or any relevant information? This will enable us to effectively resolve this matter for you. Thank you for your understanding and cooperation.
  
  

  Customer response

  11/06/2023

  Good afternoon, in response to the message received from business requesting additional information re: my claim, please find attached the following: copy of invoice received from business, snap shot of bag containing products received from business (which I returned to business) and snapshot of my checking account showing amount paid to business in connection with claim at issue. 

  Customer response

  11/10/2023

  Good morning.
  

  Did business reply to my last email, dated 11/6/23, wherein I attached a copy of businesss invoice (showing account # with business) and snapshot of my checking account showing amount of $ I paid to business?

  As mentioned in my original complaint, ALL products received from business were sent back to business. I included mail track # in my complaint to show business received ALL products I returned. To date, however, I have not been refunded my $.  
  

  Awaiting your response.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The online advertising on ******** on 9/15 extracted funds as soon as I put in my card number before viewing the total amount or company policies. I immediately called the company and asked to cancel the order. They said that I had to wait, it was already processed, and I would have to wait to receive it by mail. I received it and returned it the same day, I was told that I agreed to a return fee of ***** which I did not. I was told that I would receive a echeck of ****** in **** business days. I did not agree but asked for a full refund. This was about Sept 18th. I have not received any refund. I called at least once each week, spoken with supervisors, and the promises never materialized. Now its almost Nov. 1, and I am still getting **** business days. I want a full refund of ******. Case # *****F22B3 tracking # ********************** the money was withdrawn from my checking account at Michigan first *************

  Business response

  11/16/2023

  Hello ******,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

• Initial Complaint

  10/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Saturday September 16, 2023 at 12:59 AM an order confirmation was generated that I didn't receive until approximately 7 hours later. I saw an ad while on ******** about a product that was amazing and helps those with diabetes get their blood sugar under control and I could get a free bottle. I filled out a form for the free bottle and then ended up on a page where they wanted my credit card info, I figured that was for shipping costs but was apprehensive and wanted to be sure I wasn't being charged for anything other than shipping costs for the free bottle. I hung out online for about an hour checking my email for a receipt but never received it. Went to sleep and when I woke up I checked my email and the receipt was there. This free bottle was costing me $198.78, I immediately called ************ and told customer service I only wanted a free bottle, the confirmation email says in large letters Your Order Is On It's Way, I thought it was already shipped to me. Customer Service refunded me $100.00, I tried asking for a return authorization number but couldn't remember what it was called so it was the return number, I was glad $100.00 was refunded and figured I would dispute the remaining charge with my bank and I've done that then on the 19th of September I receive an email that my order has been shipped, now I'm really ****** off because everyone's time is being wasted because of customer service not refunding me all my money and ending the transaction. I haven't been able to do anything but email their support because my phone is messed up and being repaired. I want the remaining $98.78 refunded and I want them to pay for the return of their product because their customer service should have done that hours after this mistake happened.

  Business response

  10/27/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued an additional refund of $98.78 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  date of transaction on or about 9/12/23 amount I paid on line with my debit card) $258.77 ordered only 1 jar of these gummies and received 5 jars plus 2 bottles of oil. !Called to complain and return all they sent and they took $100 off. . I was hesitant about this product but since ********************************* promoted it I thought I would try it. It claimed to help with all sorts of health issues. Also it contained sugar and I am diabetic. After I received an authorization # to send back the product which I returned on 9/19/23.., I called back to see if they received the package (cost me $17 postal fee) a few weeks later, they said they could only refund me an additional $54.71 . They said there was a restocking fee and that two jars were opened which was bogus. I did not open any jar! I am out of $104.06 which they would not refund me.This seems to be a scam to me. I only ordered one bottle and they sent all those additional ones so they could charge me an obsorbitant amount.

  Business response

  10/25/2023

  Hello ********,

  We understand that you reached out to our customer service department regarding your desire to return the product due to its effect on your health. We value our customers' feedback, and we apologize if there was any confusion regarding our return and refund policy, specifically the restocking fees associated with returned items.
  
  While our policy does outline restocking fees for returned products, we recognize that your situation may have warranted a different approach. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued an additional refund of $104.5 to your account today. You should see the amount credited to your account within **** business days. This refund is in addition to any refund you have already received for the returned product.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Blue vibe CBD sent me another package that I did not ordered! They're taking money out of my ************ I'll have to go to the bank and put a block on my account against them!

  Business response

  10/24/2023

  Hello *********,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. 
  
  However, as a one time exemption, we issued a refund of $198.78 via E-check today. Please allow up to **** business days for the e-check to reflect in your email address ****************************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  10/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I rather stupidly entered an order for their cbd gummies based on a very misleading advertisement on ******** and using a false recommendation on that ad from a Dr ******** I had no chance to review the order and they also added on another item I did not want. I finally found their contact email in the privacy policy link as there were NO other links that took me anywhere other than their ordering page. Even one for what looked like the US department of medicine. After sending them a request to cancel within 12 hours of purchasing, they replied to my email a week later. THEY ARE SCAMMERS I have copied the email string so you can see why I am ******************************** <******************** To:Support Sat, Oct 14 at 12:54 PM Do you even read the emails? I said I am in possession of the package and requested an RMA so I can return it properly for credit.RMA REQUESTED **** Support <*************************** To:******************** Tue, Oct 17 at 6:29 PM Hello,Thank you for reaching out to customer service!Unfortunately, we are unable to assist you with your refund inquiry through email. Please call us at the toll-free number provided below, together with the bank on the other line so we can assist you further with the charges to verify that there are no ongoing disputes.Thank you,Customer Support ************** -----Original message-----From: ******************** <********************>Sent: 10/14/2023 15:55:01 > Do you even read the emails? I said I am in possession of the package > and requested an RMA so I can return it properly for credit.>> RMA REQUESTED >> **** >> On Saturday, October 14, 2023 at 11:14:30 AM PDT, Support <***************************>> wrote:> > > Hello,>> Thank you for reaching out to customer service.>> We understand that you wanted to be refunded. However, if you have > returned the products back without an Return Merchandise Authorization > number, it will then be considered as invalid and refund will not be > issued.

  Business response

  10/19/2023

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  As a gesture of goodwill and as a one-time exception, we went ahead and issued a full refund of $179.48, today. You can expect to see the refund reflected in your account within **** business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer response

  10/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  10/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered CBD oil off an ad on ********* The ad said, buy 2 bottles, get 3 free. From my memory, I believe it should have been about $40.00. Instead they charged my credit card $198.78. They told me to return it. The PO/UPS drop off said not to return it. I did not have a return label and would have no proof I returned it. I know I'm an idiot for believing an ad on the internet. Desired settlement $158.78 or if they send me a return label, I'd be glad to return them for a full refund of $198.78.

  Business response

  10/18/2023

  Hello *****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
   
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $99.39 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within **** business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

• Initial Complaint

  10/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged in my bank account $238.54 for 5 bottles of this product. In the first place when I searched it I was looking at the box with 3 bottles. Then it said before you leave check this out so I did (can not remember what it was). I did not complete the order. Then I find my account was charges $238.54. Of course there was no phone number to be found at the time so I could not call them. So when I finally did find a phone number I had to have my bank guarentee that I did not do a dispute on the amount. (in hind site I should have). Fortunately my bank played their game and said I did not do a dispute. So I sent the item back with a tracking number. They received it September but supposedly have to wait 5 more days for something (I don't know what). I am afraid they will not refund me my money.

  Business response

  10/18/2023

  Hello *****,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $238.54 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within **** business days.
  
  This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check.
  
  Rest assured, the account is cancelled, and you won't receive any further charges.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩