ComplaintsforRapidVisa, Inc.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  0n 8/4/2023 I attempted to fill out a form with Rapidvisa for a green card renewal. I could not log onto the sight. After several hours on the phone with Rapidvisa, being told my web browser was a problem,I informed them I tried three phones, six web browsers, two different computers. I told them I wanted my money back. A payment solutions team member came on the phone. I informed him that I paid via PayPal 1XE78763KA279463W. He stated that I would receive a refund in two to three days. Now a ***************************, from payment solutions team, has sent an email asking for information, three weeks later. I have spent over five hours trying to get ***** or anyone else to help me but nothing. Please end this and send me my refund.

  Business response

  09/08/2023

  The customer was issued a refund by PayPal on August 24, 2023. We have confirmed receipt of the refunded payment and no further communication has been received from the customer. 

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to cancel my rapid visa account I was told by one person that I couldnt cancel and that I could only change the date . But when I asked to speak to the supervisor he said something totally different he said he would get back to me and work with me to get it cancelled he told me he would reach back out to me in 3 days 3 days has turned into 10 days . I just want to be out o f this whole situation including this long distance marriage

  Business response

  07/18/2023

  Thank you for reaching out to us. While we see a cancellation was completed, we are sorry you had a frustrating experience. We are working to streamline and improve this process. Thank you for allowing us to review what happened here and enhance this service for the future.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Jan. 28, 2023, I paid $1382.75 to RapidVisa to generate a Naturalization application package for U.S. citizenship. This amount included $349 to generate our forms, check for errors, and provide a document checklist to ensure the required documents were sent as part of the application. We also paid a $200 "premium fee" for RapidVisa to print and mail the application on our behalf. The remaining amount was the cost of the application fees charged by the US government. RapidVisa's service was terrible. Their initial forms misspelled my name due to a web bug. The representative I spoke to told me that I could not apply for citizenship with a pending removal of conditions application. This is incorrect and it was only when I insisted I could that they changed their advice. (If I hadn't caught it, it would have delayed my ability to acquire citizenship by a year.)We received very poor instructions on how and where to upload our documents. (Here is an example of some of the incoherent instructions our representative sent us through their messaging portal: "The only folder that has complete documents is 2019 and 2019. The 2022 has 1 document and 2023 1 document 2020 has 1 also. The only file that is complete is 2021 only." There were no folders in their system labelled by year.) When I requested a call to clear things up (and followed up to confirm the call in writing), the representative missed the appointment.Based on these errors, I lost trust in RapidVisa to correctly apply for something so consequential to my life. On February 23 I asked to terminate the service and requested a refund. This was within the 60 days of purchase and RapidVisa had not yet completed an application review (per their refund policy). On Feb. 24, RapidVisa suddenly "completed" my review and they are now refusing to refund me anything other than the government fees. This is predatory and RapidVisa should be ashamed of exploiting vulnerable immigrants and their citizen family members.

  Business response

  03/30/2023

  We take the concerns you raised here very seriously and we are working now to remedy them. We are working to contact you directly to discuss a proposed resolution. We acknowledge that immigration is stressful enough so we look forward to working with you on a solution.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want to file a complaint against Rapid Visa Services on mishandling my private and personal documents. I paid them for their services in July 2022 and loaded my documents within a few weeks to submit my spousal ***** They kept saying the didnt have them or I needed to reload them in their drop box. Here we are in February 2023 and they can not tell me if they have all my private documents. I am very displeased with the handling of my personal information

  Business response

  03/30/2023

  
  We take the concerns you raised here very seriously and we are working now to remedy them. We are working to contact you directly to discuss a proposed resolution. We acknowledge that immigration is stressful enough so we look forward to working with you on a solution.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  -I created an account with Rapid Visa to file as a sponsor for my husbands green card. A Total of $950 was paid on 12/15/2021 for the *** package and Attorney Fee. To my understanding this was to include excellent service and support, as we were still doing 90% of the actual work. -We created the account and paid the fee, but were not ready to file yet. Over the last 2-3 months we have been preparing to file and needed a lot of guidance from Rapid Visa. I reached out to our assigned agent to find out what was needed, and asked what other forms needed to be filled out and I asked where they were located/what they were. Because there was no clear guidance, I looked up all forms and spent hours and days of my time filling them out. Once the main rapid visa form (485) was updated and generated, I saw that it automatically generated ALL of those forms I just did manually. When I complained to a supervisor, they mocked me saying "well....if only you would have clicked the lightening bolt, you would have saw that". Well I'm sorry, I was not ready to file and knew nothing of a lightening bolt. During this same time, I reached out multiple times via email to my assigned agent to get help filing (which is what i paid $950 for) and continuously got the run around, promises to call at certain times, and this went on for 1.5 weeks until I finally complained. I informed them they were a terrible company, I did not feel comfortable filing such important documents with them, I would not be using their services to file and I would file on my own and I wanted a refund. The supervisor argued with me and never gave me an answer. Some days later, I asked to be assigned a new agent and for someone to call me. They asked me date/time and I told them Tuesday 10/11 at 9am central. They said great, an agent will call you then. That is today and noone ever called. I am chatting with rapid visa online now, and they still can't give me any answers as to why an agent never called me.

  Business response

  10/18/2022

  Good day ****** and *****,
  We appreciate the feedback that you provide about your experience with Rapid Visa. Our team understands that immigration is confusing, stressful and frustrating at times.  At Rapid Visa, we strive to make customer satisfaction our highest priority.  Not all immigration journeys are the same, and we cater to everyone's unique journey.  
  I do want to apologize for the inconvenience of the delay in getting your Adjustment of Status(AOS) application processed.  Our customer service team should have been more proactive and assisting you through this process and explaining all of the functions to the Rapid Visa website.  
  Our **************** team has been trying to reach you so we can assist you in getting the petition completed in a timely manner.  Please do not hesitate to contact us at **************, so we can finish up your petition and ************ as soon as possible. 
  Thank you
  Rapid Visa
  
  

  Customer response

  10/18/2022

   
  Complaint: 18197509
  
  I am rejecting this response because:     Since making this complaint, I was informed 2 separate times that I would receive a call at my requested date and time. The first should have been a call from my new assigned agent, as requested, so that we could discuss the filing. This call never came. The second was also to be at my requested date/time from a supervisor. This also did not happen as promised, but a day later. There is a reason we schedule calls for a certain date and time, so that all parties are available. I work a full time job, have a 15 month old child, and am heavily 7.5 months pregnant. When ** told I will get a call at a scheduled day or time from a company I paid $1,000 to for exactly this purposeto be available to me, and that repeatedly does not occur, Im very upset. Now, yes Im seeing that representatives are NOW desperately trying to get in touch with me..and at this time I decline any further attempts to amend this situation with me. I have already redone all of the work, removing rapid visa from any documentation and have filed my husbands AOS personally on my own. I have no further need of RapidVisa, and I request a full refund.
  
  Sincerely,
  
  *******************************

  Business response

  10/27/2022

  Good day ***********************,
  Thank you back for your reply.  
  I do want to apologize again for this inconvenience.  At Rapid Visa, we take customer satisfaction very seriously.  For this, we will be issuing you a refund for the adjustment of status(AOS) package you purchased in December 2021.  Please reach out directly to me at: ***************************************** to ensure we have proper form of payment to refund too.  
  Again, I do sincerely apologize for this inconvenience. 
  Best of luck,
  ***************************
  
  

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was informed by an agent at Rapid Visa that my fiance could have her **** interview at a US embassy outside her come country which is not correct. We moved to ****** temporarily until I found out this is not legally allowed so we had to return to Peru. This caused me to lose my remote job, travel expenses, had to re-purchase furnishings etc and caused a delay in our case which should have been processed already. Now I have to travel back and forth to **** to see my family and miss precious time with my 4yr old son. I would like a refund.

  Business response

  10/17/2022

  Good day ***************************,
  We appreciate the feedback that you provide about your experience with Rapid Visa. Our team understands that immigration is confusing, stressful and frustrating at times.  At Rapid Visa, we strive to make customer satisfaction our highest priority.  Not all immigration journeys are the same, and we cater to everyone's unique journey.  
  I do want to apologize for the delay and inconvenience this has caused you and your family.
  While researching your *********** K-1 petition, I did see you reached out to our customer service team a couple times over the last year regarding the timeline for the K1 **** and the interview location.  
  When completing your application, we use your current address for your interview location.  So if you and your family were out traveling around to different parts of the world, it would pull from what you listed.  This is why we suggest always keeping your personal information updated with USCIS to ensure nothing is missed or lost. Our customer service team has been attempting to contact you to assist with any other questions, comments or concerns you might have. Please feel free to reach us at: *************
  I again do want to sincerely apologize for the inconvenience this has caused. 
  Thank you 
  Boundless Immigration
  
  

  Customer response

  10/17/2022

   
  Complaint: 18159729
  
  I am rejecting this response because: they are not admitting fault. I didn't move until I was informed incorrectly that we could have the **** interview in ******. Why would I move only to have to return a few months later? Not acceptable. 
  
  Sincerely,
  
  ***************************

  Business response

  10/27/2022

  Good day ***************************,
  Thank you back for your reply.  
  I do want to apologize again for this inconvenience.  At Rapid Visa, we take customer satisfaction very seriously.  For this, we will be issuing you a refund for the K1 package you purchased in May 2020.  Please reach out directly to me at: ***************************************** to ensure we have proper form of payment to refund too.  
  Again, I do sincerely apologize for this inconvenience. 
  Best of luck,
  ***************************
  
  

• Initial Complaint

  07/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dates: 2/8/21-1/8/22 Payment: $1708.00 Service: Guide and assist through K1 Visa process. Nature of Dispute: Not fulfilling service and abandoning client. Resolution: None, Rapidvisa refuses to resolve this issue. Account: Personal name/email Absolute nightmare of an experience. I've paid almost $2k for this service, and all Rapidvisa has done is press send. I have compiled all of the necessary paperwork, doing majority of the work myself, and all they've done is send it. After 2 long years I'm finally at the interview stage. Due to covid we need to travel to another country in order to get an interview. Rapidvisa has completely abandoned us and only provides excuses as to why they cannot help us. Some issues we are having is that the interview is not in the home country of origin. The visa can only be picked up or sent in the country of the interview, even though we do not live in this country. The only doctors they provide are male, and my fiance (female) is not comfortable being fully nude in front of them, as am I. The embassy in this country has not answered their phone in weeks, and many of their listed phone numbers don't work. Rapidvisa refuses to call or help in anyway. When I requested a refund, it is the same robotic copy and paste response. After they have sent the paperwork you complete, all they do is provide mediocre support. The same support you can get through youtube or google. I chose Rapidvisa because I thought they would make this easier, and guide me as advertised. Many of the agents seem to have no idea what they're doing. If you're lucky, you will find one agent who is competent. Stay away from rapidvisa. The price, fake reviews, and marketing is tempting, but in hindsight I wish I spent a little more and got an actual attorney. Rapidvisa uses naive people who are desperate and new to this for easy money. They're business ethics are exploitive. This is a nightmare! I would like a refund of the $1,708 I've paid for this service.

  Business response

  08/29/2022

  Business Response /* (1000, 5, 2022/07/12) */ Thank you for this valuable feedback. While our company has no ability to influence how the Department of State conducts their interview process, we do provide ongoing support and guidance to all customers until their visa processing is complete. This case has been escalated to our Customer Service Manager and we will reach out to you to explore options on how we can provide assistance.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  well im trying to file my wifes papers for she can come to the us i filed a petion to rapid visa and havent gotten any help cuz my case is diffrent and i would like a refund cuz its taking to long to procees my application

  Business response

  08/22/2022

  Business Response /* (1000, 5, 2022/05/20) */ We appreciate the feedback and understand that we missed the mark. Immigration is an investment into the family unit. We know that immigration and USCIS issues can be nerve-racking and expensive. Your refund will be processed within 5-10 business days on the original payment source. Consumer Response /* (2000, 7, 2022/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  03/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I used their services and paid them 4 payments in 2 months I already paid 99$x4 ( even though the agreement is to pay them monthly for 6 months) For a total of 99$x6 To my surprise I received an email from rapid visa that they will disable my account with all the consequences that might mean including losing my important immigration documents and that they will use a collector agency I wrote them multple times and called them twice with no success , the last employee clearly stated that my account has already 4 payments however he can't help me and just threatened he would use a collector agency Attached is my bank showing the 4 payments they received in January and February already I want them to finish the job they started acccording to our agreement not to cancel my account and not to intimidate me with such emails

  Business response

  07/29/2022

  Business Response /* (1000, 5, 2022/03/21) */ We appreciate the feedback, and we know that immigration is a time-sensitive issue, which is why RapidVisa continues to make our overall customer experience and processing times our number one priority. Our team understands that immigration impacts your wellbeing, finances, and relationships. RapidVisa was founded with the purpose of removing obstacles from the process. Unfortunately, we missed the mark here, and our team is standing by to rectify this issue please let us know if the resolution emailed is satisfactory. Thank you again for escalating this issue as we work together to resolve the problem at hand. Consumer Response /* (3000, 7, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue wasn't resolved yet ; my account is still disabled and I can't get access to my documents and my file . Update : On March 19 the merchandise took the 5th payment ( another 99 dollars ) as automatic withdrawal from my bank account !! Business Response /* (4000, 11, 2022/04/04) */ Hello *****, we have disabled your account to avoid further charges. Please contact your bank so we to settle this dispute and continue working on your application. Consumer Response /* (4200, 18, 2022/04/06) */ I checked with my bank today and surprisingly the merchandise charged me twice (2x99 dollars ) after my account has been disabled !! That proves the lies of RapidVisa when it says they closed my account to avoid further charges ! I seek BBB help to prevent RapidVisa from charging me any extra fees if they won't provide me any service ! I haven't seen such unethical and unprofessional behavior !! Business Response /* (4000, 20, 2022/04/07) */ Hi *****, I hope you are doing well. We recently enabled your account for your accessibility. We apologize for any inconvenience. We were able to dispute and clear the chargeback that was flagged on your account last March 10. This was resolved with your bank. We reached out via your personal email and on your contact number on file, unfortunately we were receiving a restriction prompt from your mobile number. We highly recommend that you contact us for transaction clarifications and possibly update your number for future reference. You can reach us at *************. Thanks and regards.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I filed paperwork for a k1 visa, with rapidvisa.com, back in December 2021. After reviewing my file, the paperwork was sent in and on 2/08/22, I received notification that there were documents missing. I responded immediately and asked rapidvisa.com to send the paperwork in, and have not gotten a response. I have called rapidvisa.com and emailed them, but they will not respond or send my paperwork in to uscis, as I have asked, several times and have not gotten a response. I have written and called rapidvisa, regarding my k1 visa. I would like my package returned to me and my money refunded as they did not provide any services on their end, per our agreement. My case was never sent out, nor was any response given to me or my fiance.

  Business response

  07/13/2022

  Business Response /* (1000, 8, 2022/03/04) */ We appreciate the feedback, and we are happy to report the application was sent to USCIS and a UPS tracking code was provided. Consumer Response /* (2000, 10, 2022/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩