Complaints

This profile includes complaints for Concealed Coalition, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Concealed Coalition, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Concealed Coalition, Inc.

  848 N Rainbow Blvd PMB 508 Las Vegas, NV 89107-1103

• 

  Concealed Coalition, Inc.

  118 Robin Hood Drive Hammond, LA 70403

• 

  Concealed Coalition, Inc.

  1802 N Carson St STE 170 Carson City, NV 89701-1233

• 

  Concealed Coalition, Inc.

  118 Robin Hood Drive Hammond, LA 70403

• 

  Concealed Coalition, Inc.

  3651 Lindell Rd STE D1093 Las Vegas, NV 89103-1254

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  28 April 2025 on ******** it says you can get your concealed carry for multiple states strickly on line in about an hour. After spending about 45 min they take your credit card info and charge $109 then afterwards it come back with a page that says Lousiana requires live fire and that will be another $100 and it is 5 hours each way away so that would be a couple days more tied up. I called to cancel the order and was told I needed to take another 8 hours on line class on line and could get the live fire at a range in ********** but have to pay the range for this. **** said they could only refund $15 because it says in the terms and agreements that all sales are final. I think this place should be shut down or at least be made to make all charges availale at the beginning instead of being allowed to scam you out of more and more money

  Business Response

  Date: 04/30/2025

  Our courses are designed to meet the specific requirements for Concealed Weapons Permits as outlined by your state. While we strive to provide high-quality instructionboth in-person and through supplemental online resourcesplease note that we do not have control over the requirements or restrictions set by individual states.
  
  Due to the distance from your location to our training facility, we have issued a full refund for your order. You should see the refund reflected in your account in the next 5- 7 business days.

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  online, i was offered a "concealed carry" permit for 7.00, and so i clicked on the "pay" button..then i discovered, that i was charged for ****** on my credit card, not the 7.00 they advertised.this is fraud, pure and simple. the "agent" on the phone, said, because i have an oregon address, that ***** was refundable, and ***** is not.i demand that i be refunded the entire amount of ******.

  Business Response

  Date: 04/15/2025

   We provide you with quality training that is necessary for your Concealed Weapons permits based on your state, but we can not offer you a permit. To obtain your concealed weapon permit you have to go through your state and provide the necessary documents. Based on our refund policy that is clearly stated on our website we can not offer a refund for the training course. At this time we consider this matter closed. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23201713
  
  I am rejecting this response because this was fraud. there was no provision to read any policy on refunds or anything else. one second im paying 7.00 for a certificate, the next im charged ****** after pressing the "pay" button for 7.00. .the company is warned that i will file multiple formal complaints to get my full refund.  that includes but is not limited to the **** ***, CFPB, ATTORNEYS GENERAL of both ******, and ******, and the *** INTERNET FRAUD DIVISION.

  Im a disabled veteran, cannot afford being scammed for my benefit money. i believe the litany of complaints garnered on their BBB file, speaks volumes as to what class or "organization" Concealed Coalition is.

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/16/2025

  Wed like to clarify that we do not offer Oregon online training and certificates for $7 anywhere on our website. All pricing and course details are listed transparently during the checkout process.
  
  Additionally, our refund policyavailable on our websitestates:
  
  For online trainings: the course you purchased is an online course and is delivered upon purchase. Since you will have already received our education via our online portal, we will be unable to refund you for any online order. All other refunds are handled on a case-by-case basis.
  
  As youve already accessed the certificate, were unfortunately unable to issue a refund in this case.

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising. They offered a free online concealed weapons permit by just asking a few questions. After the questions they ask for $89.00. I decided to pay but after the online payment went through, they said I have to schedule a shooting/ qualification class with one of their listed sites. I tried to call their number ************ but they won't answer the phone. They make you leave a message and don't return your call. I want my money back.

  Business Response

  Date: 04/11/2025

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them. Please know that we are committed to transparency and strive to provide clear, accurate information about our services at all times.
  Our training program is specifically designed to meet your state's requirements for obtaining a Concealed Weapons Permit, and we aim to deliver high-quality instruction both in person and through our supplemental online materials.
  That said, we understand your concerns and have processed a full refund of $104.98. You should receive the refund within 5 to 7 business days.
  If you have any further questions or need additional assistance, please dont hesitate to reach out.

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  basically i signed up to get my concealed carry and i went to buy my concealed carry license from the *** the website made it seem like thats what i was doing so i proceeded and they signed me up for a random class that i do not need to take and ordered me stuff which was not what i needed i called and tried to get my money back and because i was 23 miles away they said they had a no refund policy that i was not aware of and they took 189 dollars from me and i tried to get a refund and the lady said i cant get my money back but i can send the stuff back and basically get 60 bucks or a 100 dollar e gift card for ************** which i did the gift card but i ultimatley wanted my money back i still do the gift card isnt even like a **** its for places of their choosing and i still cannot even buy food unless its from select resturants this was extremely frustrating and they still basically made *************************************************** im extremely displeased with this and i feel like they cant just do that like because of my location i dont get a refund like nah gimme my money back

  Business Response

  Date: 03/28/2025

  Thank you for reaching out to us. We understand your concerns and would like to clarify a few points regarding our services.
  
  We provide high-quality training necessary for obtaining your Concealed Weapons Permit based on your state's requirements. However, we are not authorized to issue the permit itself. To obtain your permit, you must go through your states process and submit the necessary documentation.
  
  Regarding the holster, we have processed a refund of $47.24. However, as stated in our refund policy on our website, we are unable to offer a refund for the class you signed up for. Please note that you can schedule your class within one year from your purchase date by contacting us at your convenience.
  
  

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on ******** and watching reels videos. A video came up saying watch a video, answe ten questions and get your canceled hand gun permit. I answered some background questions, watched the video and answered the ten questions. I got 10 out of 10, (100%). Then it went to the payment part which I've paid them $162.00. The video said I'd have ** license in a week. I contacted the email because that's all I had and they responded with a phone number. I called and spoke with a male saying I had to take a six hour online course, then call them back to get a appointment for in-class and range . Then if I pass I go to dps in ***** and get fingerprints done, The man said I'd have it in three to four months after Texas dps fingerprints. I asked for a refund because that's not what the video said. I told the man it was all online, no in-person. He said I can't get a refund because I singed a disclosure that I understand I can't get a refund, which I never read and I have a year to complete the training online and in-person or give it to a fami** member. I just hung up and contacted you guys. They pulled a total scam.

  Business Response

  Date: 03/28/2025

  Thank you for reaching out to us. We understand your concerns and would like to clarify a few points regarding our services.
  We provide high-quality training necessary for obtaining your Concealed Weapons Permit based on your state's requirements. However, we are not authorized to issue the permit itself. To obtain your permit, you must go through your states process and submit the necessary documentation. While you can complete the classroom portion of the course online, please note that your state requires Live Fire training to be completed in person.
  We do not have control over the states specific requirements or the processing times for things like fingerprinting and other steps involved in applying for your concealed carry permit. You have purchased the hybrid course, and if you'd like to complete your online training and schedule your Live Fire session, please call us at ************.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23116601
  
  I am rejecting this response because: they have videos on ******** saying put in your zip code,  answer some questions,  no in-person class or range. I have three of the many videos on my phone but can't put it on here so you the BBB can see them. I did what video said and told to pay $162.00 and you'll get your license in the mail within a week.  They are scamming people with these videos on ******** reels.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/08/2025

  Thank you for sharing your concerns with us. We understand the importance of transparency and are committed to providing clear and accessible information about our services. Our disclaimers and refund policy can be found on our website for your reference. We regret that your experience did not meet your expectations. Please know that we have processed your refund for the hybrid class, and the funds should be credited to your account within 5 to 7 business days. We truly appreciate your understanding and patience throughout this process.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Concealed Coalitions customer service department and explained that the purchase was a mistake. Despite not having accessed the product and making a request for a full refund, the company only issued a partial refund and refused to issue the full amount. Their explanation cited company no refund policy. First of all, the companys no refund policy does not appear to be clearly communicated at the time of purchase, especially in cases where the product has not been accessed. This lack of transparency can lead to confusion and unfair treatment of consumers. The company does not appear to have a clear policy or exception in place for accidental purchases, which is a common practice for businesses that want to protect consumers in such cases. The refusal to offer a full refund, especially when no product or service has been accessed, seems to be inconsistent with consumer protection standards that encourage fair treatment. Issuing only a partial refund without a reasonable explanation is concerning. Consumers have the right to request a full refund when the purchase was made in error, particularly if the product or service I purchased was never used. A partial refund may be viewed as an unfair business practice that undermines consumer rights. Consumers are protected under the cooling-off rule, which allows for a full refund if the purchase is made under certain conditions (such as online purchases). While not all products are covered by this rule, the fact that the product was never accessed indicate a need for greater flexibility in the companys refund practices. Concealed Coalitions refusal to fully refund the mistaken purchase shows a lack of consumer-focused policies. The uploaded photos below show no indications of no refunds. My Screenshots shows that the no refund policy or terms and conditions were not made clear and misleading during checkout or before purchase.

  Business Response

  Date: 03/13/2025

  Dear Mr. ******************* you for reaching out. We have processed a full refund for all the physical items, Family and Friends, and the membership you purchased, totaling $117.91.
  
  However, as stated on our website, "At Concealed Coalition, we understand that life happens all around us, and many times it is out of our control. For our in-person trainings, we will do our best to accommodate you by rescheduling your training. Unfortunately, due to high demand, preparation costs, and limited seating, if you call to reschedule between 24 72 hours before the day of your class, you will be charged a $35 rescheduling fee. If you do not notify us prior to 24 hours, do not show up, or miss your elected class, it is not refundable, and you will have to pay full price to attend the class.
  
  For online training, the course you purchased is an online course that is delivered upon purchase. Since you have already received the education via our online portal, we are unable to issue a refund for this online order. All other refund requests are handled on a case-by-case basis."
  
  As such, we are unable to refund the class or the online training certificate you received once your purchase was made. You have paid for the class itself, and you are welcome to schedule your in-person Live Fire session at your convenience within one year of your purchase.
  
  To schedule your in-person Live Fire session, please call us at ************, and our team will be happy to assist you.

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on the companies website (via pop up) on 03/06/25 to purchase white I believed was a concealed carry permit for multiple states. The payment I saw prior to hitting submit for the payment was $57.89. When I look at my credit card statement I was charged $227.56 and another $***** for a holster I did not request. I called the company and spoke to a representative on03/07/25 and was advised they do not issue refunds. My request was made less than 24 hours of purchase, and I have not received any services from this company. I was not given a legitimate reason they could not provide a refund other than they don't do that. Unacceptable and they are cheating Veterans out of their money. Sincerely ****** Belle ********************************************************************** PH: ************ Email: ********************** They market their business to Veterans and they are ripping people off. I would like a full refund for the money paid ($227.56 + ***** = $248.95) as soon as possible.

  Business Response

  Date: 03/13/2025

  Dear Mr. *************** you for reaching out to us. We appreciate your interest in our services and would like to clarify a few points.
  Our company provides quality training that is essential for obtaining your concealed carry permits based on the requirements of your state. However, we are unable to issue actual permits ourselves. To obtain your concealed carry permit, you must go through your states application process and provide the necessary documents.
  Regarding your refund, we have issued you a full refund of $248.95. You should expect the funds to be credited back to your account within the next 5 to 10 business days.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website has you watch a video and take a quiz then once you pass a page opens up to purchase a certificate for concealed safety course you just took. But the company automatically starts calling once you get to that page. They kept cutting me off and then offered more of a discount once I tried to get off the phone and then tried to get me to sign up for a monthly membership that I declined. The first **** then completed the payment, with my extreme anxiety they finished submitting the payment and transfered me to scheduling to get a certificate the **** that answered didn't even know why I was on the line red flag. The payment already cleared my account, The company called from a walla walla WA phone number, which Im in ********** but the company is based in ************. Another redflag after I already was scammed into payment Information. This is a sketchy misleading company and the certificate states this course is not approved by the *** but then has a pre signature from an *** instructor. I would like a full refund. I am going to dispute this with my bank as well

  Business Response

  Date: 02/18/2025

  Dear ******,
  We are sorry that your experience with our agents did not meet your expectations, and we appreciate you bringing your concerns to our attention.
  We would like to inform you that our state-certified trainers hold multiple certifications, including *** credentials. While our instructors may be ***-certified, please note that our course is not affiliated with the ***. However, our training is fully valid and exceeds the minimum requirements for handgun safety training as outlined in the concealed carry permit requirements for your state. We hope this clarifies any concerns, and we are committed to providing you with the best training experience.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22939442
  
  I am rejecting this response because: you know exactly what your doing to people who are new to the gun world. In my state I can get this for free, which I now know, you had your call center mass call my phone before I could do anything after submitting the "quiz" this is poor business on your part. To knowingly pounce and try to get. A payment and offer "extra" discount if we pay over the phone. It's very misleading and I don't appreciate that I was hounded by calls voicemail left the immediately called again until I answered. It was overwhelming. I feel your website was misleading and you have poor business standards. And tricked me also trying I get me to sign up for a monthly membership. I would like a full refund 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 02/25/2025

  Dear ******,
  Thank you for sharing your concerns with us. I sincerely apologize for the frustration and confusion you've experienced. I completely understand how overwhelming it can be to receive multiple calls, and Im truly sorry that this was your experience. Our intention is never to pressure or mislead customers, but rather to offer assistance and provide the best service possible.
  Regarding your request for a refund, I must inform you that we are unable to offer a refund for a service and product that has already been provided. However, I want to reassure you that our training meets and exceeds the minimum state requirements for concealed carry permits. Additionally, our disclaimers and refund policy are available on our website for your reference before making a purchase.

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered hardcopy certificate on *****. 2025 for an additional $14.00 to be received via physical mail. Phoned company twice, last request for certificate update 02.12.25, customer service representative told me certificate was sent 02.04.25 and to continue to wait until 02.14.25. I informed representative the certificate should not take more ten days to receive and I requested monies to be credited back to my credit card, I was advised to "wait on it." Company has no intentions to mail the certificate. Each time you contact customer service you receive the same response, it's been mail, wait on it. Company is misleading customers with hard copy shipping offer. My husband ordered the hard copy certificate and he never received the hard copy either. This company is up selling customers and not providing the product.

  Business Response

  Date: 02/18/2025

  Dear Ms. ************** sincerely apologize for the delay in delivering your certificate. We resent your certificate on February 12, 2025, but understand that you have not yet received it. To resolve this matter, we are issuing a refund of $14 to you, which you should receive in the next 7 to 10 business days.
  We appreciate your patience and understanding, and if you have any further concerns, please feel free to reach out.
  

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled a Ladies Only Concealed to Carry training for myself and my daughter. About a few days to a week, I was emailed and advised that I needed to take another class prior to that one. It was not mentioned in the add, otherwise, I wouldnt have paid in advance, I would have paid for the other class. I requested a refund and was told that I could not be refunded, I had an allotted time to take the course. I want my money back. I do not think they should keep my money for services I did not received.

  Business Response

  Date: 02/13/2025

  Dear *****,
  We do not require you to take a class prior to your Concealed Coalition class. However, based on your state's requirements, the Live Fire portion of the class is a proficiency test, not a training session. These regulations are set by your state, and we do not have control over them.
  If you would like to receive additional training before the class, you are welcome to do so. Additionally, you have up to one year from the date of purchase to reschedule your class.
  To reschedule, please call us at ************.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22883802
  
  I am rejecting this response because:The person I spoke with over the phone specifically told me that my daughter and I could not attend the class with prior handgun training. To my knowledge, that was the purpose of the class. I want a refund because I had to set aside a specific date to have this training with my daughter, and now scheduling is limited for both of us. I no longer have the time, and want to be refunded. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/25/2025

  Dear *****,
  
  Thank you for your response. I apologize for any confusion regarding our policies and the information you received. I understand your frustration about the scheduling and training requirements.
  
  To clarify, the Concealed Coalition class does not require prior handgun training, but the Live Fire portion of the class serves as a proficiency test rather than a training session, which is mandated by state regulations.
  
  I also understand that your schedule has become limited, and I regret that this has caused you inconvenience. You do have the option to reschedule the class for a later date, and I want to emphasize that you have up to one year from the original purchase date to do so.