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Business Profile

Consumer Finance Companies

Consumer Portfolio Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.3

Average of 43 Customer Reviews

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Review Details

  • James L

    Date: 05/01/2025

    Is there a way to put a zero star? I’ve made multiple attempts for three days to pay off a car which the balance is upward of 7k, according to cps I’m only allowed to pay 5,000 at a time but if car isn’t paid within two days the payoff increases

  • Elizabeth P

    Date: 04/11/2025

    I had two cars stolen in less than a month ( Kia and Hyundai) I had to buy a car within hours because of the rental needing to be back after last car was totaled. I went to ***** in the Quadcities. They got me and decent car that has lasted only two years. When I called to find out my payoff with CPS I found out that because I had paid later than 5 days half the time only 145.60 had come off of my loan. I have paid them 8,423.56 and still owe 15,000. Please stay far away from this company and ***** as they push this company.

  • Lynn J

    Date: 03/26/2025

    Worst lending to buy a car with. Don't do it. They lie about payments being not made and make your credit appear bad. The customer service reps are rude and make promises that they do not keep. This company preys on people with bad credit and does nothing to help the situation.

  • ALEXANDRA R

    Date: 10/01/2024

    There are a lot of negative reviews, but I need to leave a positive. I have had some hard times, and this company has always worked with me to resolve an issue. Communication is key and they are very receptive and willing to work with you. Yes, I have a very high interest rate, but they are beyond helpful if life happens, and you fall behind.

  • Camilla T

    Date: 09/27/2024

    You are a liar and disrespectful as well as dishonest in how you deal with business. I do not like how you treat your customers. They have the nerve to think you are stupid. Please stay away from this company. Don't use them. Never do anything out of desperation.

  • Porsche W

    Date: 09/27/2024

    This company is the wost ever. I hate My only option is them becausr of ssome miseducated choices in life. Im definitely. doing what I need to do to not ever have to use them again. They not on the same page. Try to double and bully you into your payment. Granted they are due their funds for a services, but be on the same page. I cant to get them out my hair. I never had such a horrific experience with a loan company of. any kind.

  • Katrina J

    Date: 09/24/2024

    Bought a vehicle May 2024. Don't have any plates. Contact their Title department and they don't have a title. How can you finance a vehicle you don't have a title for? How do you recommend the customer-Me, to file for a bond title? I asked them for assistance because I need my car registered and license plates. But I receive calls because this month's payment is late. Help me!

  • sheri r

    Date: 09/19/2024

    I requested for a copy of this company license to collect here in Tx, a copy of the chain of command and the purchase agreement, in return the asked me to send me the correct acct number. Well, if you are reporting accurately on the credit reports then why are you asking me for the information that you should have. Don't do business with these people they are horrible.

  • Heather F

    Date: 09/19/2024

    I’m hoping this review will deter people from doing business with them. I have never been harassed and talked down to so bad in my life. They take advantage of their customers, they are rude, and good luck filing a complaint because the supervisors are as bad as the representatives. Please avoid this company at all costs. If possible give another company your business and save yourself the frustration.

  • Jennifer K

    Date: 09/17/2024

    Bought a vehicle in 2020. Within 6 months the transmission went out. We called and emailed and chatted online about doing a voluntary surrender/repossession since I was not about to pay $10K to get the car fixed. I have emails from CPS acknowledging doing the repo and here we are 4 years later, the dealership is suing me for storage fees because CPS never came to collect the vehicle. Blown away at this company's business practices. My wages are going to be garnished. Help!

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