Business Profile

Credit Cards and Plans

Credit One Bank

Headquarters

Complaints

This profile includes complaints for Credit One Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,222 total complaints in the last 3 years.
752 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed a fraud claim on a charge which was not authorized which not investigated and recharged on acct ******************************************************* One could not explain what was bought nor their investigation methods. I was home on the day the charge was made, 10/9, with my children, 2 minors, who were off from school, and have not been in the borough where the fraud occurred in over 15 yrs. Their credit protection program is non existent and fraudulent in its own right and their behavior was grossly negligent and unprofessional.
Customer Answer
Date: 10/26/2023
The fraudulent charge was $175 to some ****** station I'm bklyn where I haven't been in yrs.
Customer Answer
Date: 10/26/2023
See attached signed form
Business Response
Date: 10/31/2023
See Attachment
Customer Answer
Date: 11/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
From: ***************************
Date: Wed, Nov 1, 2023 at 4:34 PM
Subject: Re: You have a New Message from BBB Serving *************** Complaint #********
To: Better Business Bureau <**********************************>
Oh wow. Thank you! That is not what they told me when I spoke to them after the 25th but I am glad they finally understood the seriousness of not handling these frauds cases with the utmost urgency, respect, and proper investigative tools as this was an open and shut case from any fraud standpoint or point of view. Thx again!

Sincerely,

***************************
Customer Answer
Date: 11/10/2023
Apparently this issue is not resolved!! Please see the attached letter from credit One. It states I need to furnish a police report or else they will charge the fraudulent charges back although my card WAS NEVER PHYSICALLY STOLEN. It was used without my knowledge without the card PHYSICALLY being at that ***** merchant site ij bklyn where i haven't been in over 10 yrs.I advised them of this as soon as spotted this ridiculous charge. Please advise them to cease and desist with these sham letters and threats. This letter was more offensive than their sham investigation!! I will NOT pay them another cent til the full $175 plus any interest and charges related to it are FULLY CREDITED back, they acknowledge the fraud, apologize, and close this matter without fault. Thx
Business Response
Date: 11/17/2023
see attachment
Customer Answer
Date: 11/17/2023
Strange how I never got the 2nd letter but thx. Hope this resolves issue.
Customer Answer
Date: 11/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Consumer
Most Recent Message
Date Sent: 11/17/2023 12:44:02 PM
Strange how I never got the 2nd letter but thx. Hope this resolves issue.

Sincerely,

***************************
Business Response
Date: 04/29/2024
See attachment
Business Response
Date: 04/30/2024
From: ******* A
Date: Mon, Apr 29, 2024 at 3:42?PM
Subject: BBB Case 20783436
To: *********************************** <***********************************>

Hi *****,

We have uploaded the incorrect closure letter to this complaint.
Can you please assist in adding the attached document to the consumers folder?

Thanks
***See attached document /Response correction***
Customer Answer
Date: 04/30/2024
Not true. There is still a matter of the $14 they have yet to refund. Apparently the crooks parked before going into ******* and attempting more fraud, see attached, but I find it disgraceful that Credit One has lazily and conveniently not seen that charge and has slept walked through this whole process. They should be punished legally for aiding and abetting rampant fraud.
Customer Answer
Date: 05/13/2024
I still don't see the credit for the $14 Connecticut parking charge. I haven't been to *********** in over 20 yrs as an FYI
Customer Answer
Date: 05/15/2024

Complaint: 20783436

I am rejecting this response because:

Consumer
Most Recent Message
Date Sent: 5/13/2024 8:45:02 AM
I still don't see the credit for the $14 Connecticut parking charge. I haven't been to *********** in over 20 yrs as an FYI
Business Response
Date: 05/21/2024
See Attachment
Customer Answer
Date: 05/22/2024
I'll await that final credit. Card supposed to be canceled so I hope we have no more fraud. Thx
Customer Answer
Date: 06/05/2024
We are good for now. Hopefully the acct is closed and no more fraud occurs. Thx
Initial Complaint
Date:10/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In accordance with the Fair Credit Reporting Act, this account has violated my federally protected consumer rights to privacy and confidentiality under 15 ****** ******* ****** **** Section 602 A. states I have the right to privacy.15 ****** **** Section 4 604 A. Section 2 also states a consumer reporting agency cannot furnish an account without my written instructions.In accordance with the Fair Debt Collection Practices Act, debt collectors are not allowed to communicate with me under the ****** ****.
Customer Answer
Date: 11/02/2023
Attached is the Release Form.
Customer Answer
Date: 11/02/2023
Attached is the Release Form.
Customer Answer
Date: 11/02/2023
Attached is the Release Form.
Business Response
Date: 11/07/2023
*****************************
***************************************************************************************
RE: Account Number Ending in ****
Case Number ***********
Dear *****************************,
Credit One Bank received your communication dated October 25, 2023, forwarded from
the Better Business Bureau of ***************.
Upon being notified of bankruptcy, the account was charged off by Credit One Bank on
March 1, 2023, and the ownership of the account was transferred. Any request regarding
this debt should be directed to:
********* Receivables, LLC
P.O. Box 10497
**********, ** 29603
All debt collection communication from Credit One Bank regarding this credit card account
ceased when the account was sold to the above-referenced agency. Any current collection
efforts on this account are not on behalf of Credit One Bank.
We have verified that the account ending in **** is not being reported to the consumer
reporting agencies on behalf of Credit One Bank. Any reporting of this account by any
other party will need to be addressed by you directly with the other party.
If you have any additional questions, please call **************** at ************,
Monday through Friday between 5:00 a.m. and 9:00 p.m., or Saturday and Sunday between
6:30 a.m. and 5:00 p.m. (Pacific Time).
Sincerely,
Credit One Bank, N.A.

BBB Case Number 20781910
Initial Complaint
Date:10/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** June 27th 2023 I had finally reached my limit. The unprofessional and abusive tactics used by Credit *** **** completely overwhelmed me. I had phoned, having again discovered unexpected charges and fees on my credit card account. On the call, I made an agreement with the "manager". I paid my account down to zero immediately. In return, he agreed to waive all fees, close my account and not approve any charges after that date. A month or so later, I called again. ** had apparently violated the agreement. On June 28th, Credit *** approved an automatic charge. It is imperative to note that this exact situation (same automatic charge from same vendor) had occured a few months before; compelling me to close the account. I was assured by ** over the phone that they would clear all charges and fees. I would be left with a zero balance on a closed account. My wife recorded that conversation. Today, October 24th I opened the previous two months statements. They included multiple charges for the annual fee, late charges and interest charges. The total was approximately $150. I spoke to "Malcon" shortly. I was subsequently transferred to multiple "supervisors" who were apologetic; albeit unhelpful in resolving the situation. I was told that ** could not remove charges from a vendor as a matter of policy. At this point I could not believe Credit *** anymore. They were now contradicting previous statements regarding policy. I was then certain that I needed to report **. They hung up on me shortly after I informed them that I was recording the conversation. I can no longer trust **. I realized that I am now in exactly the same position I was in on June 24th. To have a resolution, I would have to pay a small amount to get my account to a zero balance. I would be forced to trust them for the rest.
Business Response
Date: 11/03/2023
Please see response attached.
Initial Complaint
Date:10/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 24th, 2023, I contacted Credit One to inquire about the status of my Credit Card account, after my card was declined on October 21st, 2023. I was informed that my account had been closed in August because I failed to provide the necessary information, specifically address verification. However, I was not notified of this request, and none of the four representatives I spoke with confirmed that any notifications were sent to me. My app indicates a **** balance with the full credit limit still available, as the account has been paid in full. As a consumer, I believe that I should have been given the chance to comply with the request, as I was unaware of the issue. My mailing address on file is accurate, and I do not believe that my credit report should be negatively impacted by the account closure.
Business Response
Date: 11/03/2023
See attached correspondence
Initial Complaint
Date:10/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a credit one credit card all payments were made onetime excluding one which was 8 days late they froze my card for 8 days I made the payment. Then proceeded to make all payment on time. credit one then sent me.a letter by mail stating due to suspicious activity on my account I needed to verify my address within 30days. No text message no message via the app and they did not freeze my card. I contact them 7 days later which was 14 days prior to the 30days stated in the letter to find they had closed my account and stated it could not be reopened. They continued to send me statements and apply interest to the balance. on September 15th I logged into the app made the payment ***** which was more than the minimum payment due. September 17th the company charged the account off and reported the account charged off on my credit report with 1 late payment. I contacted them to verify this information at which time I was advised the account had been sold to a collection agency. In the month of October the company reported the exact same account on my ********************** as charged off so it now appears twice on my credit report as two separate charged off account with the same account humber.
Business Response
Date: 10/31/2023
See attached
Customer Answer
Date: 11/01/2023

Complaint: 20778083

I am rejecting this response because:
CreditOne is stating my account was closed to suspicious activity however at no point did the send me notification of such or freeze the card. If there was suspicious activity why was I able to use use the card. Then they closed the account after advising me I had 30days I believer to have it reinstated. At no point did they advise or give me the option to pay off the balance prior to illegally meaning without notification or authorization sell the line of credit to a collection agency.

Sincerely,

*************************
Customer Answer
Date: 11/01/2023
The company states I was registered for email communication which is false and if the account was charged off in September why was I issued a new statement with by mail with a due date of 10/20/2023. The company made no attempts to resolve this matter and id now providing false information.
Business Response
Date: 11/07/2023
Office of the President
November 7, 2023
*************************
**************************************************************************
RE: Account Number Ending in ****
Case Number ***********
Dear *************************,
Credit One Bank received your communication dated November 1, 2023, forwarded from
the Better Business Bureau of ***************.
We have addressed the concerns presented by you in a previous communication and
have no additional information to provide. This is our final response regarding this matter.
Copies of the letters previously sent are enclosed for your review.
Due to unauthorized payment activity, the account charged off on September 25, 2023,
with a balance of $386.63. The ownership of the account was transferred to the party
referenced below. Since Credit One Bank no longer has a financial interest in this account,
please contact the party listed below.
********* Receivables, LLC
P.O. Box 10497
**********, ** 29603
************
We have verified that the account ending in **** is not being reported to the consumer
reporting agencies on behalf of Credit One Bank. Any reporting of this account by any
other party will need to be addressed by you directly with the other party.
If you have any additional questions, please call **************** at ************,
Monday through Friday between 5:00 a.m. and 9:00 p.m., or Saturday and Sunday between
6:30 a.m. and 5:00 p.m. (Pacific Time).
Sincerely,
Credit One Bank, N.A.
BBB Case Number 20778083
NOTICE: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on
the basis of race, color, religion, national origin, ***, marital status, age (provided the applicant has the capacity to enter
into a binding contract); because all or part of the applicant's income derives from any public assistance program; or
because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal
agency that administers compliance with this law concerning this creditor is the Office of the Comptroller of the Currency,
Customer Assistance **********************, P.O. Box *****, *******, ** 77052.
Initial Complaint
Date:10/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with CREDIT ONE BANK, I do not have a contract with PYOD LLC, they did not provide me with the original contract as requested.
Business Response
Date: 10/31/2023
The response correspondence is attached.
Initial Complaint
Date:10/24/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************** have been a loyal customer of ********************** NA since 2015, and I greatly appreciate the services you have provided to me throughout this time. Im reaching out to request your understanding and consideration regarding the late payment that occurred on my account. Unfortunately, during the time period in question, I was diagnosed with cancer, and the subsequent medical treatments and financial hardships that accompanied the illness resulted in a late payment on my account. Upon receiving the devastating diagnosis of cancer, my life was forever altered as I embarked on a challenging journey of medical treatments and financial hardships. The journey through cancer treatment was filled with both physical and emotional trials, and the financial burden added an extra layer of stress and anxiety. My cancer diagnosis necessitated various medical treatments, including surgery, chemotherapy, and radiation therapy. Surgery aimed to remove the tumor or affected tissues, while chemotherapy and radiation were employed to target and destroy cancer cells. These treatments were physically grueling, often leading to intense side effects such as nausea, fatigue, hair loss, and weakened immunity. Frequent hospital visits and medical appointments became part of my daily routine, and I had to endure numerous tests and scans to monitor the progress of treatment. Coping with the pain and discomfort associated with the treatments was an immense challenge, and I leaned heavily on the support of my medical team, family, and friends to navigate through this difficult phase. Alongside the physical and emotional toll, cancer brought significant financial hardships into my life. The cost of cancer treatment, medications, and medical supplies quickly accumulated, placing a heavy burden on my financial resources. Insurance coverage, though essential, often had limitations and copayments that added to the financial strain. The inability to work during the treatment period resulted in a loss of income and the mounting medical bills added to the financial stress. The cost of transportation to medical appointments, lodging for out-of-town treatments, and additional caregiving expenses further compounded the financial challenges. As my medical bills continued to accumulate, I sought financial assistance through various channels. I explored local and national charities that provide support for cancer patients, sought financial counseling services, and applied for financial aid programs. These efforts provided some relief, but the financial strain persisted. Amidst the physical and financial struggles, cancer took a significant toll on my emotional well-being. The fear of the unknown, the uncertainty of treatment outcomes, and the constant worry about my financial future added immense stress to an already challenging situation. I am currently in the process of securing a mortgage, and my mortgage loan officer has advised me that removing these late payments from my credit profile would significantly enhance my creditworthiness and increase my chances of approval. I kindly request that you review my account and consider reversing these late payments from my credit history as a goodwill gesture. Please update these late payments on my credit profile. Ive been working my tail off to get this mortgage and it would mean the most to me if Credit One bank NA can approve my request, so I can improve my chances of mortgage approval. Thank you so much!Account Number: ********* Late Payment Date: March 2017, April 2017, & November 2017
Customer Answer
Date: 10/31/2023
Credit One Bank Privacy Release Formed Attached.
Business Response
Date: 11/03/2023
Please see attached
Customer Answer
Date: 11/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On june 20th 2023 a cash advance of $300 was posted on my statement i never received the cash advanced check i filed a police report as you told me to on 10/13/23 i received a notice that it was not fraud because the check was deposited in someones chase account and has a signature that clearly isnt mine and i dont have a chase account i need this to be resolved im going to seek legal help this is ridiculous ive never had any issues with my other credit card companies.Credit one is the worse company i would recommend this company to anyone
Business Response
Date: 11/03/2023
See attached
Customer Answer
Date: 11/13/2023
I will go to the police department and ask about getting a copy of the report that I made it still don't make sense that I am responsible for a check deposited in chase account that isn't mine ? I don't even bank with chase and its not my signature I just might have to hire legal help because its ridiculous that I'm being held responsible for something I didn't do....
Customer Answer
Date: 11/14/2023

Complaint: 20772356

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 11/13/2023 10:53:23 PM
I will go to the police department and ask about getting a copy of the report that I made it still don't make sense that I am responsible for a check deposited in chase account that isn't mine ? I don't even bank with chase and its not my signature I just might have to hire legal help because its ridiculous that I'm being held responsible for something I didn't do....

Sincerely,

***************************
Business Response
Date: 11/29/2023
***See attached document***
Initial Complaint
Date:10/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed in early October that I had fraudulent charges on my Credit One account. I had 17 charges on 9/20/2023 from a vendor and/or person ," PP*****************************, P.A. ********* **." I first thought maybe the PP stood for PayPal & logged into my PayPal account. However, I didn't see any transactions despite checking over and over. This vendor and/or person charged 15 separate transactions of $45.55 and two sperate transactions of $11.11. I tried to ****** this vendor and/or person and nothing. When I spoke to Credit One, they asked me if I had the card with me and I stated I did. They stated they would start a fraud investigation and temporary refund the money to me. I waited in good faith convinced they would see I did not make those transactions. However, I received a letter in the mail stating the investigation somehow determined the transactions were accurate because the card was used in-person. I was furious because that was not accurate. I gathered more information from Credit One and for the first time I was told the ********************************************************* ********. I have not only never been to ********, but I was at my job in ******, ** at the time. I have proof of that with my timecard. In addition to that, I also happen to have picked up my car from the body shop that very day, and have proof of that as well. I submitted a copy of my paystub from that time period as well as a copy of timecard, showing i was in a completely different city and state at the time that transaction went through. I strongly believe that Credit One did not conduct an in depth investigation because my card was on me and I was not in ********. Furthermore , I believe my information was stolen and those purchases were made online or perhaps with an app. I closed both my accounts with Credit One as I am waiting for the second investigation to start. It's insane to me that I have to prove where I live and where I was , when I live in a different state.
Business Response
Date: 11/03/2023
Office of the President
November 3, 2023
***********************
*******************************************************************
RE: Account Number Ending in **** Case Number
Dear ***********************,
Credit One Bank received your communication dated October 23, 2023,forwarded from the Better Business Bureau of Southern ******.

Upon receipt of your communication, we reopened and completed the investigation for your account ending in 0844.You were held not responsible for the fraudulent transaction(s) totaling $705.47. In addition, related fees and interest charges have been credited.These adjustments will appear on an upcoming billing statement.

We noticed that your address on the communication we received is different from the current information on your account. If you would like your account information updated, please contact **************** at the phone number listed below.
If you have any additional questions, please call **************** at ************, Monday through Friday between 5:00 a.m. and 9:00 p.m., or Saturday and Sunday between 6:30 a.m. and 5:00 p.m. (Pacific Time).
Sincerely,
Credit One Bank, N.A.
BBB Case Number 20770981

NOTICE:The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion,national origin, ***, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Office of the Comptroller of the Currency,Customer Assistance **********************, P.O. Box *****, *******, ** 77052.
PR018/A211958456
P.O. Box *****, Las Vegas, ** 89193-8873 P ************
Initial Complaint
Date:10/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a card with application id ************ on 07/02/2023 and got approved. I never received a card because they wanted verification of my address. I send documentson August 13th to PO Box *****, which I was given by customer service. I called a few weeks later and customer service told me that they gave me the wrong PO Box, I should send everything to *****, which I did on August 25th. No response. In the meantime I was able to make a USD 60 payment on Aug 22nd. This obviously was supposed to cover parts of the card fee. Today I called, told them they can keep their stupid card, close everything and refund my money. I was told, that my account is deliquent and I would have to pay the rest.For what? I never got my card, my online access is locked, they didn't contact me regarding my documents - that's plainout fraud. To summarize: They ask for money for no service at all, their customer service is useless, there is no other way to contact them. Worse credit card company eever!
Business Response
Date: 10/27/2023
See attached

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