Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will advertise its self as a credit repair company. (when in realty it is just a credit education company that offers free credit repair as a bonus.). I reached out to the company wanting to get assistance and help repairing my credit. As such got a call from ***** the owner and scheduled a call. He went over his services and what a sales person. Seriously touted how great the company was how I would be getting 60 to 70 point raise in my credit within 60 days. The cost is very expensive I decided to move forward with it. Soon as I signed up I began having issues and then crickets no one called. I reached out after calling several times I finally got a hold of someone who went through the setup and supposably my stuff was being worked on. I get these automated messages got someone from another country it seems calling me who has no idea what is going on with anything on my account. Tells me to schedule a call with a credit expert which they don't know anything either. Basically they send letters in and nothing ever happens. They take 4k of my money and running a bait and switch business. There is no credit repair at all. I've asked to cancel my services and call what I paid services rendered and not charge anymore but they continue to charge no one will call me back and I can't get anyone of authority on the phone. 4 Voicemails, reached out on social media and still nothing. Told to simply schedule with a consultant which can't do anything.

  Business Response

  Date: 09/21/2023

  Dear ***********************,

  I hope this message finds you well. Thank you for bringing this matter to our attention. We appreciate your feedback and take the concerns seriously.

  Due to the sensitive nature of *********************;claim against Fortress our attorney has advised we obtain explicit permission from *********************;to discuss the contract they signed as it contains sensitive and private information. 
  Does *********************;***** Fortress to release personal documents to the BBB including but not limited to copies of their credit report, social security number, date of birth, phone calls and any other private information that is needed to submit an answer here? Once we receive permission from *********************;we will happily provide an answer with supporting documents.

  We appreciate the opportunity to resolve this matter.
  

  
  Sincerely,

  ***********************
  Fortress Credit Pro

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Fortress University and charged $4000.00 for a joint credit repair with my husband. It has been 12 months and nothing has been repaired. I was told I would receive a full refund if Fortress did not perform as promised. I have a copy of the sales call and the promises made. I have contacted the company today and no one answers or will call me back.

  Business Response

  Date: 09/20/2023

  Hello,

  I hope this message finds you well.

  Due to the sensitive nature of *********************;claim against Fortress our attorney has advised we obtain explicit permission from *********************;to discuss the contract they signed as it contains sensitive and private information. 

  Does *********************;***** Fortress to release personal documents to the BBB including but not limited to copies of their credit report, social security number, date of birth, phone calls and any other private information that is needed to submit an answer here?

  Once we receive permission from *********************;we will happily provide an answer with supporting documents.

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20626703
  
  I am rejecting this response because:
  I do not wish to share my private information with anyone else.  

  In my opinion, Fortress is holding me hostage. I will provide a link to the sales call as proof that Fortress grossly misrepresented the company and did not perform as promised after 1 year.
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/28/2023

  BBB,

  To go forward with this complaint, I agree to the terms requested by Fortress Credit Pro.

  All I am looking for is the reason Fortress Credit Pro did not perform as promised and, after 1 year, to return the contract portion of $4000.00 to my husband and I.

  In a phone conversation with ************************* on 9/25/2023, ***** agreed to return our  money if we do not proceed with our claim with BBB.

  In my opinion, this is unethical and illegal. Can this company do the right thing?

  I have a copy of the sales call and a copy of my review which I will forward to my case manager, *********************** in a separate email.

   

  Regards,

  *********************

   

   

  Business Response

  Date: 10/02/2023

  ***************,

  We have send you a check for a full refund as promised. Continuing to file complaints online will not speed up the refund process. You should have a check in your mail by the end of the week. 

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20626703
  
  I am rejecting this response because: I received a totally different email from Fortress Credit Pro.

  They stated that my filing 2nd complaint would not speed up the refund process. In my opinion, this is borderline intimidation.

  I have the email and would be happy to forward.  I have not received the refund i was promised by end of last week. I also emailed Fortress requesting confirmation of refund. I asked for check type, date sent, amount and address sent to.  I can also forward a copy of that email.

  This is the way Fortress has operated for over one year and $4650.00 later. Many broken promises and unreturned calls.

  Please let me know how to proceed as refund promise has not happened.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/12/2023

  ***** I am sorry you did not have success with our program. I wish you would have simply called us and requested a refund vs filing a complaint here.  My bank has mailed you a check and you should receive it any day. ICCU Confirmation Code0000000183980190000500009

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22, 2023, *************************, owner of Fortress Financial, introduced a promotional video (video attached) highlighting a line of credit offering. This specific product featured a $25,000 credit line accessible with a $500 initial payment, followed by subsequent monthly payments of $50. As directed, I made the $500 payment through the provided application URL, and subsequently, seven additional payments of $75.34 were withdrawn from my account totaling $527.38 verses the $50 per what's reflected on the application. Despite fulfilling the payment obligations, I have not received the promised product. Numerous inquiries were made regarding the status, during which I was informed that there had been a temporary setback but reassured that the product would soon be activated. Unexpectedly, the situation took a different turn, with the explanation that the advertised product was no longer available. Instead, I was directed towards a credit repair program, despite the fact that my credit was not in need of repair. It is crucial to highlight that a line of credit and a credit repair program are distinct and unrelated offerings.Additionally, it is concerning that the credit repair program was suggested to come at a cost exceeding $1,000. It's worth noting that in the initial communication, there was also mention of an "University," the context of which remains unclear in the current circumstances as they told me the University was free. The significant deviation from the initially presented line of credit promotion to the imposition of an unnecessary and costly credit repair program has left me dissatisfied and seeking resolution.

  Business Response

  Date: 09/15/2023

  Due to ********************* making several online defamatory comments and threatening a lawsuit against Fortress our attorney has advised we obtain explicit permission from ********************* to discuss her contract here as it contains sensitive and private information. 
  
  Does ********************* ***** Fortress to release personal documents to the BBB including but not limited to copies of her credit report, social security number, date of birth, phone calls and any other private information that is needed to submit an answer here?
  
  Once we receive permission from ********************* we will provide an answer. 
  

  Customer Answer

  Date: 10/04/2023

  The complaint has NOT been resolved.  I paid for a line of credit and he never delivered nor refunded me.  I attached the facts to the application and video.

  Customer Answer

  Date: 10/04/2023

  The complaint has NOT been resolved.  I paid for a line of credit and he never delivered nor refunded me.  I attached the facts to the application and video.

  Customer Answer

  Date: 10/04/2023

  Per the video a line of credit was never recorded and he publicly confirmed he wasnt able to provide the product any longer.  There is zero need for me to release any social or personal info.  ***** need to acknowledge that he sold a product and then failed to deliver.  All three credit companies told me that the product goes against their guidelines and that theyd never accept such reporting which is why ***** ended up failing at the delivery.

  Customer Answer

  Date: 10/04/2023

  Please have ***** confirm he delivered the $25,000.  Thats a simple yes or no. If the answer is no (which I have in writing from him) then I need a full refund. Per the application and video - that is the only product I ordered.  His answer is diverting and doesnt acknowledge at all that he provided the product.  
  

  Yes, I will be taking him to court.  There are other people he has scammed and a class action law suit in the works.  
  

  The Better Business Bureau is important to showcase scammers such as ***** and is a completely different platform than the **************** sure a lot of complaints against businesses find themselves in court as thats the recourse should a full refund not be issued.

  Business Response

  Date: 10/05/2023

  Due to *************** threatening a lawsuit my attorney has advised I do not respond to her demands here until she gives me permission to share her file as it contains personal information.  We have sent her a Cease and Desist letter and will be moving forward with suing her if she does not cease her defamation and tortious interference. *************** do you give Fortress permission to share all of your info with the BBB including your credit report showing the $25,000 tradeline, the accounts we removed, the contract you defaulted on and the phone recordings?

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Fortress back in 2020 to cancel my membership. Payments were set up through ********; however, they claim Fortress never notified them my account was cancelled and ******** continues to charge me and has put on my credit that I owe over $2k in past dues. When I call ********, they tell me I need to call Fortress, and when I call Fortress, they tell me I don't have an account with them and to follow up with ********. I don't understand why these two companies are not talking to each other and I am stuck in the middle with a collection for services not used after I had already cancelled them! (I am also posting this complaint to the ******** page in hopes someone will finally remove these charges and get this sorted)

  Business Response

  Date: 08/29/2023

  *******************************, Hired Fortress July 2020 to dispute some inaccurate items from her credit report. Fortress charges $125 per account we successfully get removed. In August when we did our monthly review by pulling a new credit report for ******************************* we found that we successfully removed 12 accounts so we billed *********************;$1500. We sent an invoice for $1500 to ******************************* and requested payment within 7 days as per the contract *********************;signed. ******************************* then requested to placed on a payment plan. Instead of sending ******************************* to collections we sent them to ******** where they signed another contract promising to pay ******** the $1,500 they owed Fortress.  As of today 8/29/23 THREE YEARS later, ******************************* still has not paid ********. ******** now has the right to sue ******************************* and seek wage garnishment if the balance is not paid in full. If ******************************* would like to pay fortress the past due amount we can also accept payment. Once payment is made the collection account that ******** is reporting on ******************************* will be updated. 
  
  
  

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20533260
  
  I am rejecting this response because when I asked for Fortress to provide a list what was removed from my credit report that they claimed I was being charged for, they refused to provide this information. I saw no change on my end for what they were claiming I was being charged for. I then requested my account be immediately cancelled. Even in the BBB response, there is an explanation that my report was pulled and when they pulled it again a month later, 12 things were removed, so they are charging me for those. However, I would like evidence of what was removed AND that Fortress was responsible for these removals. If I was also disputing entries on my report directly with the collection agencies, as is my right, and those disputes resulted in a removal, why would I pay Fortress? If Fortress would like to provide this evidence that I have asked for on Multiple occasions, I will take it into consideration.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 09/15/2023

  Due to the sensitive nature of ******************************* claim and threatening a lawsuit against ********************** our attorney has advised we obtain explicit permission from *********************;to discuss the contract they signed as it contains sensitive and private information. 
  
  
  Does *********************;grant ********************** to release personal documents to the BBB including but not limited to copies of their credit report, social security number, date of birth, phone calls and any other private information that is needed to submit an answer here?
  
  
  Once we receive permission from ******************************* we will happily provide an answer with supporting documents.

  Business Response

  Date: 09/18/2023

  Due to the sensitive nature of ******************************* claim and threatening a lawsuit against ********************** our attorney has advised we obtain explicit permission from *********************;to discuss the contract they signed as it contains sensitive and private information. 
  
  
  Does *********************;grant ********************** to release personal documents to the BBB including but not limited to copies of their credit report, social security number, date of birth, phone calls and any other private information that is needed to submit an answer here?
  
  
  Once we receive permission from ******************************* we will happily provide an answer with supporting documents.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will advertise its self as a credit repair company. (when in realty it is just a credit education company that offers free credit repair as a bonus.) When signing up with this company they told me that they would be reporting a 25k loan to my credit with the past 2 years of payment history. This never happened. It has been one thing after another with them. I filed bankruptcy and at my attorneys request I called Fortress to cancel my membership. Once I told the representative that I was canceling his attitude changed and eventually he hung up on me. All I asked to do was cancel the account, I never asked for refund. Well here we are a month later and they just debited my account even after they said they canceled it. After just speaking with a agent i was told nothing was noted on my account about the bankruptcy and that I would still have to pay monthly even though I canceled. This company is horrible at communication and only wants money. I would like to have all my money and deposit refunded.

  Business Response

  Date: 07/18/2023

  This is NOT AN ATTEMPT TO COLLECT A DEBT.
  
  ************************* hired Fortress to help with his credit 2/15/23. ************** was given access to our financial and credit education and he actually attended a few of the classes. Unfortunately due to ************** not providing us with proper identification we were unsuccessful in the first month with getting items removed, We instructed ************** to provide us with a Drivers License, a social security card and a utility bill proving his identity to the credit bureaus. This is a requirement from the credit bureaus as you can see at *************************************************************************************************************** For some reason he simply refused to provide us with the documentation. On 2/25/23 the $25,000 tradeline was added to his credit report, but when he filed bankruptcy and named the tradeline company in the bankruptcy the company that was reporting the tradeline removed it. As far as **************' claim that Fortress is billing him even after he filed bankruptcy is untrue as we have b=never billed him. ************** obtained a loan from a third party and they paid Fortress. I am assuming he also named the 3rd party loan company bankruptcy. To rcap, ************** account with ********************** is cancelled, we are not billing him nor have we ever billed him and we did add the positive tradeline to his credit report, but due to him filing bankruptcy it was removed. We did try to help ************** and even though he filed bankruptcy and never paid for the education we still let him have access to it, hoping he would apply what we teach so he could recover from his bankruptcy, instead he filed complaints here and with ****** after calling us to ask why we were not working on his credit after he filed bankruptcy on us. I am very sad to see this type of action from an individual.

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20335656
  
  I am rejecting this response because:
  Of the continuous lies by this company. There was never a 25k trade line added to my report. I can attach a copy of my credit report from the following months after they stated it was reported, which is odd due to the fact that the company stated that they stoped reporting these loans and that they never reported one to my credit report. Again they have continued to lie. Also by stating that I never sent requested documents when I did this on several occasions. As far a then saying I pulled a loan out for this process. It is one of their lenders who they use for financing which has been also like everything else a scam. If it very disheartening to know that a company would continue to lie. They stated in their last reply that the 25k trade line was removed after my brankrupcy, which I could understand if the bankruptcy has been filed in court which it has yet to be done. Again this company has continued to lie. Im seeking that fortress reach out to their financing company and have the payments and down payment that have been made be refunded in full and the loan cancelled. As a company they should be doing what is right now continuing to lie.
  Sincerely,
  
  *************************

  Business Response

  Date: 08/02/2023

  ************************* informed us of his bankruptcy a few complaints ago. I advise him to send his bankruptcy paperwork to the finance company so they stop billing him. As of now his account is cancelled with us and we will not being doing any more work as he isn't paying. 
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to remove items from my report and raise my score. I have asked many times to see proof they have done anything and they still will not even list out what changes they have done.I will have to cancel and move on.

  Business Response

  Date: 06/20/2023

  Hi ******,

  I am sorry to see this complaint. I do see you have been talking with ******* and ******. I also see that the login info has been sent to you a few times, but maybe it is going to your spam folder. In case ir is here is the link to auto log in to see your results so far. 

   

  ***************************************************************************************************************************************************

   

  We have deleted 41% of the items so far on your credit report. 

  Please let me know if you still can log into your secure portal. 

   

   

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20198080
  
  I am rejecting this response because: I have not seen any chance in my credit report. I have asked several times for a list of the items removed and have not been given this information. I have not seen in improvement in my overall score. After the third month of being told to wait and that the process takes time, I feel I am being mislead and taken for a fool. I am told repeatedly that there are actions I can take to better my situation, that's good advice but not the reason for hiring a third party company to do repair. You were hired to take action that I did not have the skill set for.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/23/2023

  Hi ******,
  I see you have logged into your secure portal at FortressCreditPro.com and have uploaded documents for us to review.  I see that you actually logged into the portal today. Did you not click on the update tabs? Next time you login please click the update tabs so you can see the updates. You can also book an appointment with our staff to go over your credit report anytime you like simply book it from our website or click the link on the text message we send to you each time we update your account. I have also attached your most recent credit report and the *** so you can review it. 

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20198080
  
  I am rejecting this response because: Please to don't point the responsibility at me. I have consistently done my part to support the process. I am still seeing little to no results. I did receive communications from one of my old accounts, however this was only after I made several calls and complaints. Why were the required actions not taken by your team months ago. I should not have to file complaints to get the service I am paying for. The last account check in call I got lasted about 2 minutes and all that was said was "hurry up and wait". Either deliver on the services sold or I will cancel and take my money elsewhere.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/03/2023

  HI ******,

  Please schedule with us anytime that works for you. We are working hard on your account and you have another review scheduled  this week. Results will be uploaded to your portal. Happy to go over anything you would like. 

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fortress Credit Pro is contracted with ******** and both are scamming myself and others from their money. I filed a complaint with ******** and they kept referencing Fortress Credit Pro but I never signed a contract with Fortress only ********. Now they are falsely reporting on my credit report stating that the company is a Medical Payment which is not true. I confirmed with ******** that money was in fact stolen from my account so I will be filing a lawsuit. I want to ensure everyone is held accountable before I proceed with that. I attempted to settle with ******** but they refused due to being all about money and scamming consumers out of their money.

  Business Response

  Date: 06/12/2023

  *********************************** hired Fortress in December 10,2021. On ********* signed the contract with ******** on 12/14/2021. ******** is the finance company that finances our credit education program. She made one payment in January 2022 and then defaulted. She currently owes ******** $898.92. They will continue to report her late to the credit bureaus until paid. Due to defaulted we have closed her account with **********************. I highly recommend ********* pays ******** as they are known to *** once the debt owed hits $1,000. 
  
  At this time there is nothing Fortress Can do as the contract is with ********. 

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20124236
  
  I am rejecting this response because:

  I already spoke with ******* ones who represented ******** and they stated that the contract belongs to you. There is a major disconnect which only validates that Fortress and ******** are scam companies. They told me that they are payment processors and that the contract belongs to you. See attached photos.
  
  Sincerely,
  
  ***********************************

  P.S- BBB this validates my claim on complaint number 96492

  Business Response

  Date: 06/13/2023

  The contract does belong to Fortress and you owe Fortress the money. ******** is the processor, but you signed a contract with ******** on behalf of Fortress and you promised to pay them for the work you hired Fortress to do. Fortress did the work and you never paid for it. 
  
  If you went to a car dealership and bought a car using a loan from ***** Fargo, would file a complaint with the BBB against the car dealership just because you stop paying ***** Fargo and they reported you late? this is what you did, you hired Fortress to remove items from your credit report. Fortress did what you hired them to do, then you stopped paying ******** and now that ******** is reporting you late you filed a complaint here. If you would simply pay your bills you wouldn't have new collections reporting on your credit. As soon as you pay for the service ALREADY FULLY RENDERED, they will mark the account paid in full. 

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20124236
  
  I am rejecting this response because: AS PREVIOULSY STATED, I SPOKE with ************************* from ******** and was told that the contract belongs to you. I ATTEMPTED to settle with them and they denied my settlement amount because they stated that Fortress Credit refused my offer. I left the BBB complaint number in the last response for you to follow up. 

  Sincerely,
  
  ***********************************

  Business Response

  Date: 06/20/2023

  ******** will continue to bill you until the amount owed to Fortress is paid in full as the service has been completed. The amount owed is for the accounts removed from your credit report as the contract you signed stated. 

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20124236
  
  I am rejecting this response because: ******** keeps telling me to reach out to you for the breach of contract. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/03/2023

  You will continue to be billed by ******** until you pay them. You hired Fortress to do a job, Fortress completed the job and we uploaded the proof the work was completed, so there is NO BREACH of contract expect by you for not paying.

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20124236
  
  I am rejecting this response because: there was in fact a breach of contract that ******* confirmed. The contract only authorized my account to be drafted ONCE per month, the 5th day of the month to be exact. ***** was drafted out of my account on the 5th as well as the 29th. I called in on a recorded line and was told that the money that was drafted without my consent would be credited to my next payment. I have an email from ******* as well confirming that this did in fact take place. AS PREVIOUSLY STATED, I ATTEMPTED TO SETTLE WITH *******/********. NOT ONLY WAS I DENIED, THEY TOLD ME TO REACH OUT TO YOU REGARDING THE CONTRACT! I will continue to go back and forth with you all until you get this this sorted out since ******** is saying that it is Fortress contract 
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/07/2023

  Based on what you are stating your issue is with ******** not Fortress so you should be filing complaints against them NOT Fortress.
  
  
  >>I am rejecting this response because: there was in fact a breach of contract that ******* confirmed. The contract only authorized my account to be drafted ONCE per month, the 5th day of the month to be exact. ***** was drafted out of my account on the 5th as well as the 29th. I called in on a recorded line and was told that the money that was drafted without my consent would be credited to my next payment. I have an email from ******* as well confirming that this did in fact take place. AS PREVIOUSLY STATED, I ATTEMPTED TO SETTLE WITH *******/********. NOT ONLY WAS I DENIED, THEY TOLD ME TO REACH OUT TO YOU REGARDING THE CONTRACT! I will continue to go back and forth with you all until you get this this sorted out since ******** is saying that it is Fortress contract 
  Sincerely,

   

  If ******** violated the contract you signed with them, why are you filing complaints against Fortress? It isn't Fortress billing you it is ********. It isnt Fortress billing you on the wrong dates, it is ********. 
  
  I would work it out with them and leave Fortress out of it as we are no longer part of it. You hired Fortress to remove items from your credit, which we did. You signed a contract with ******** stating you would pay them, which you have NOT done. Until you pay them they will continue to bill you until they decide to sue ******************

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20124236
  
  I am rejecting this response because: ******** told me that I needed to reach out to you, which I am. Deflection confirms scam!!! 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/12/2023

  Fortress is no longer working on your file. So there is NOTHING for us to do for you. You owe ******** for the work completed by Fortress, please contact them to work out a payment arrangement with them. 

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20124236
  
  I am rejecting this response because: As I've previously told you: I did reach out to ********. They refused to settle with me and told me to reach out to you. So we are here. Have you reached out to ******* or are you going to continue to redirect? I was specifically told by him to reach out to Fortress Credit Pro. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/18/2023

  I will say again, you need to pay ******** as they are the ones you owe. If you like ask them how much you owe and then send me the amount and I will reach out to them and pay them for you. Other than that there is NOTHING I can do about your bill with them except paying it for you, which I am not going to do so sending messages here is a waste of everyone's time.

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20124236
  
  I am rejecting this response because: I spoke with ******** and they told me to reach out to you. So here we are.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/21/2023

  Until you pay ******** they will continue to report you late. If you call them ask about your amount they are going to tell you to call **. if you call them and say "I want to pay you" they will NOT tell you to call Fortress. Stop wasting everyone time and just pay your bill. 

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20124236
  
  I am rejecting this response because: this is not a waste of time due to the contract being breached. They admitted to breaching the contract and refused my settlement amount. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the account with ***********************. To me canceled due to false advertising. And UDAAP. (Unfair, Deceptive, or Abusive Acts or Practices)

  Business Response

  Date: 04/07/2023

  Mr ****** has called our office multiple times yelling at our staff, calling ** names and making threats.  We have spoken with Mr. ****** several times and have requested SFC to refund the $198 they billed him even though we performed our services for him. If the BBB would like we can share all of the recorded calls of Mr. ****** cussing out our staff and making threats. As of now we have refunded everything he has paid.

• Initial Complaint

  Date:03/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Fortress Credit Pro to remove some things off of my credit report and help get my score raised. From the very beginning they were asking me to do all of the work however I was paying them. Shortly after working with them I realized that things werent going as they advertise. I canceled my contract only to be told I had to fulfill it but they would no long work on removing the things on my credit even though I saw nothing showing they were working on it. This was in February of 2022. So let me understand this correctly, ** still being charged for work that is not being done and was never done?? They wont return calls and my only contact is with ******** who say they talk to Fortress but arent allowed to give me a actual contact number, just the (800) that nobody answers. They will respond by saying you signed a contract which is correct, but it also says you only get paid for results not for effort . This is a scam company with horrible leadership if any at all. The other complaints Ive read match mine almost identically so I know this is their business model. Take money, offer no services, frustrate customers, limited contact/follow up then report bad payment to credit report (even though they dont report good payments). In just six minutes with Experian Boost I got far better results than my time dealing with this subpar company. I hope you read this before signing a contract with them, stay far away from Fortress Credit Pro.

  Business Response

  Date: 03/31/2023

  This client was not an active client for the past year. After speaking with him, he understands the process and has chosen to restart services with us.

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19578976
  
  I am rejecting this response because I cancelled their service but they continued to bill me without doing any work for the last year. In my opinion you either cancel service and stop doing the work or continue service and do the work. I tried contacting them several times and got ZERO response until I filed my BBB complaint
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/07/2023

  **** ********* hired Fortress on 2/8/2021 to help with removing inaccurate accounts from his credit report. He agreed to pay us $125 per account removed. 30 days later we removed the accounts and sent him an invoice. He asked to pay us via ******** as he couldn't afford to pay us in full.  He signed an agreement to pay ******** and they now have been billing him for the work completed in March 2021. We never promised a specific score and we never do as that would be a violation of CROA, we only dispute inaccurate accounts and bill the clients ONLY after the accounts have been removed. 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19578976
  
  I am rejecting this response because I paid them for the few things that they had removed from my credit (as they stated that was back in 2021) and never did I ask them to guarantee a credit score. My complaint is that I've been paying them for the last year+ for nothing to be done on my behalf with regards to my credit. They specifically state that they only get paid if they get things removed however I've paid them all through 2022 and the beginning of 2023 for no results. I have gotten nowhere close to the value of what they say they can/will do for clients.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/11/2023

  **********************,

  You hired Fortress to remove accounts from your credit report. In the short amount of time we worked on your credit we deleted NINETEEN UNPAID Chargebacks (over $6000 of bills you didn't pay) and THREE BANKRUPTCIES!You signed a contract to pay us for each account removed. We removed the accounts and you didnt pay us. You can continue to file complaints, but that will NOT stop the billing for the amount owed to ********. Once your account get 180 days past due ******** will most likely turn your account over to collections and they may decide to *** you for the past due balance. 
  
  I have attached the proof of the work completed by Fortress. 

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19578976
  
    I am rejecting this response because because you're not telling the truth. The attachment that YOU sent says  "Each (checkmark) represents a $125 charge after item has been deleted" and it shows that report has 4 checkmarks and that totals $500. I paid all of last year and the first few months of this year at $97 a month. I am still getting charged and I would bet you can't show me anything that's been removed in the last 7 or 8 months. Do you see all of the un-returned calls from me that have gone unanswered?
  
  
  
  *****************************

  Business Response

  Date: 04/11/2023

  Please email me at ****************************** screenshots of proof that you have paid your past due balance in full. I will then send them to the finance company you used for our service and have them reconcile their records. If you were over charged I will make sure you get refunded immediately. 

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19578976
  
    At this point I don't even know what you're talking about, I never said the balance was paid. I said that for the last year that you have been charging me $97 a month but have not been doing any work on removing things on my credit report. Your slogan specifically says you only get paid when things are removed, so why am I being charged when things are no longer being removed? Any time I try to call I get a generic voicemail and don't get calls returned unless I continuously call. Your business and customer service have not met expectations.
  
  
  
  *****************************

  Business Response

  Date: 04/12/2023

  Imagine you want to buy a car, but cant afford to pay cash for it so you get a loan from a bank to pay the dealership for the car. The bak approves your loan and pays the dealership for the car. You then drive off the lot with the car.  Then 6 months later you start calling dealership complaining on the bank and asking for a refund, but you want to keep the car. Then when the dealership said no they are not going to refund the money as you have the car, then you start filing complaints with the BBB against the dealership, even though they did nothing wrong and you still have the car and are using the car everyday. 
  
  This is exactly what you are doing, in this story we are dealership and the car is your credit that we fixed. 
  
  You signed a contract agreeing to pay us $125 per account removed from your credit report. Normally clients pay us in full as we get accounts removed, you said you couldn't afford to pay in full and asked us if we could finance the repair. This is where ******** comes in, we did the work, deleted the accounts and now you are not paying for the work that has already been completed. The $97 a month payment is going towards the amount still to ********. Please call ******** at ?**************? to catchup on past due payments to prevent them suing you. 
  
  The only thing I could do now is contact each and everyone of the 19 accounts we removed including your bankruptcy and have then added back to your credit. Then I can have ******** refund you what you have paid them.
  
  Would you like me to add the 19 accounts and 3 bankruptcies back onto your credit report?

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19578976
  
  Please show me the 19 things that were removed, this is what I've been asking for from the beginning and I was told that information couldn't be given to me. Being told that made no sense because I had zero idea of what I was paying for. Then I was told that I was enrolled in some "training" portal and that's why I was being charged. There's no consistency within your company and the funny thing is is that the complaint I have is very similar to other complaints that I read about your company so this cannot be news to you. Show me the 19 things that were removed from my report. 
  
  *****************************

  Business Response

  Date: 05/01/2023

  I am not sure what else you are looking for. I have provided the 19 accounts we successfully removed form your credit report. The payments being made to ******** is for the 19 accounts we removed. We are no longer working on your credit and will not be billing you any more. What is it you are wanting from Fortress? You cancelled your account and just need to pay your bill.

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19578976
  
  I am rejecting this response because my report has not had the things removed off of my account that you've stated. There has been some things removed, I'll give you that, but it was only a handful of things. I completely regret signing up with your company, joke's on me, I've been charged for things that never occurred on my credit report and the customer service is non existent. This whole thing has been futile and I know better now to do better research and read reviews with any company I choose to do business with. 
  
  Sincerely,
  
  *************************;

  Business Response

  Date: 05/01/2023

  We deleted 19 accounts and are no longer working on your file. What would you like us to do? 

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19578976
  
  

   I don't want to continue paying for something that I didn't get service for. I've been paying your company for a long time.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started an account with fortress university the beginning of December of 2022 with help with my credit everything started off good now when I call you dont get nobody to pickup they told me to wait ***************************************************************************************************************************** almost 4 days to get someone online and they said that I was up for a review on my account so they sent me a link to my email for a day and time for the review that day came and I was supposed to get a call @ 1:30pm no call I waited for 3 hours and then I called them and they told me that they were getting ready to call you at this point I thought it was a scam company and wanted to cancel my account so as I was talking to them on the phone and told them that I wanted to cancel my account and get my money back they told me that I have to be there for 6 months that was in my agreement that I signed up so I said I said just keep it open and we will see when the June as I was talking with him I tried to sign in my account online and it said that I didnt have a account with them so he said that they updated the website and gave me a new one that u cant leave notes u cant download documents its like a fake website they stop sending the live seminars and everything that I said 100 percent truth and I can prove it from call log, I took pictures of the websites both the agreement and the what theyre ad says A HIGHER CREDIT SCORE GUARANTEED OR DOUBLE YOUR MONEY BACK We are so confident in our system that if you complete our program, we will guarantee that your score will increase. If your score does not increase, we will give you your money back AND pay for your credit to be fixed by another company of your choice! Ill keep you posted on updates

  Business Response

  Date: 02/15/2023

  I am not sure what the Complainant is requesting. He did purchase our Gold program that includes our financial and credit education courses that can be accessed any time at FortressUniversity.com on 11/29/2022. He did schedule three appointments, he cancelled the welcome call where we go through how to access the courses. We did call him on the other appointments and sometimes we are not able to call immediately at the appointment time due to being on the phone with another client, but the client can always call us and someone will answer.  We do a live coaching call every week for all of our clients and this is where we teach how to increase credit scores. He can cancel with us at anytime before the 5 day cancellation date, which was 12/4/2022, he did call and speak with Desean on 2/2/23 and asked to cancel, but then changed his mind. We do offer a 200% money back guarantee if we do not increase his credit score within 6 months, but this requires him to complete the 7 Days To 740 Credit course inside FortressUniversity.com. We did add a new secure portal for our clients to send us messages, review their file, review their credit reports and scores as well learn how to increase their credit scores. Again I am not sure what he is asking for at this time. I am happy to refund anything he has paid us so far even though it is past the 5 day cancellation as long as he agrees to have this review removed and not to leave any other bad reviews. 

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19407344
  
  I am rejecting this response because: I did talk to someone in February and asked if there was anything that I needed to do on my end they said no that Im fine and that I have a review coming I checked my email and it was a link to schedule that view when didnt get a call and they been texting all day saying if I miss the call that they will not be able to call back and I would have to schedule another time but over three hours is unacceptable and what company changes website and not inform the through email or phone messages of the change and when I called and the *************** sent me the link and said if I had any problems the number that he sent the link was personal number and I  got on the site to check it out and I checked out my scores they were still the same and checked and see if I could send messages I could not I couldnt upload letters if I got form the  creditors nothing I have no problem taking this complaint down and I will if they do what they said so far I havent heard or seen anything and Im not just doing for my self I have a couple was getting ready to start and a few that already have with company from what I told them if they are a legit company I will keep my promise and that what I said down  I was just trying to put it on here while its still fresh and see what the up coming months bring 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/22/2023

  Hi *******,

  Please let me know if you need anything.