Business ProfileforThomas Dermatology

Hello, I received bill from Thomas Dermatology for my daughter's visit *************************. According to Thomas Dermatology I have a balance for her visit. The first time I received the statement was back in 01/2024. I notice it was incorrect and I set up a 3 way call with my insurance and Thomas Dermatology Billing Lead ******************************* (phone: ************ Email: ******************************************* He was advised by the insurance representative that the claims were summited incorrectly, and they need to be resubmitted with the proper code so they can re-process these claims (dates as follows: 12/23/2022, 1/23/2023, 4/23/2023). First of all I find this as an extremely bad business when sending customer a bill after over a year of service (I received Statement in January 2024 for these 3 visits!). Secondary I made my copays before every visit. Now, per the attached statement I made the payment of $52.92 for 1/23/23 and 4/23/23 and no payment for 12/23/22). Per insurance my responsibility would be $75.00 per visit. I am positive I have been charge accordingly per visit before my daughter was seen by the doctor. Sending me a bill after over a year after a visit is unacceptable. As for the 2 other visits from 7/24/2023 and 1/24/2024 I had a $50 copay and it was always paid before the visit. I am asking to bring my account to $0.00 balance. Additionally, I would like to mentioned that my son ******************* has also received service from this facility, for the same reason (acne), and there was never an issue with the payments. Why they treat my daughter's account differently I do not understand, but this has to stop now. I made all my payments at the time of visit as requested, and I do not owe any more money to the facility. I'm attaching the statement and email chain with ****************. I spoke with my insurance today again and they told me there is no record of him calling which shows he doesn't act in good faith, and doesn't try to resolve this issue differently but by sending me bills.