ComplaintsforV Shred, LLC

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Plan purchased on 5/22/23 and emailed on 5/23/23 requesting a refund as the guy that quoted me never told me that I was going to have a credit check done, he said that he would tell me how much program would cost in installments. The call was not only recorded without my knowledge but he asked me screen share when I was entering personal info. ****** would not refund me nor would my coach.. I kept saying this isn't for me even before we began but they kept pushing that I had already committed. My mom passed away (August 2023) and I requested time off. When I emailed the coach to resume my last month, she responded once and NEVER got back to me. I did not get the last month service that I paid for and didn't want. This program is bogus. The sales guy said it was refundable if I didn't get results but then throughout they kept making it harder saying you had to have no weight loss and had to send pictures, etc. I kept trying to get a refund and they would not let me. Once again, I did not get any coaching on the entire last month of plan, which I paid for....All they do is give you the same meal plan for 2 weeks then do another one. I didn't like that and feel that's not worth $2k. I had to ask for meal changes/preferences because I did not want to eat the same thing over and over. I also didn't get the supplementation for the last month and the coach forgot to give me the 2nd month of supplements until I kept asking her for it. From the get go, I wanted to be refunded because the sales guy was shady and I didn't like the way he made his sale with me. That was an indication of their business practices. But they would not let me be refunded so I continued. My coach had a baby and the lady that was supposed to take over was NOT helpful then said it was cause she didn't know my plan and what works for me. Then why was she assigned? They did not help or provide good service and kept denying my refund even before they gave me meal plan!!!

  Customer response

  06/27/2024

   

  Per emailed response, I entered my name (****). Please let me know if you need anything else. 

  Sent: 6/27/2024 10:12:10 AM
  
  From:
  BBB of ***************, Inc.
  To:
  **********
  Subject:
  BBB complaint has been closed
  
  **********
  
  , **, 79912
  
  
  Dear **********:
  
  This message is in regard to your complaint submitted on 6/26/2024 against V Shred, LLC.  Your complaint was assigned ID ********.
  
  BBB regrets to inform you that, after a thorough review of your correspondence, we are unable to process your complaint. Please refer to the information below to determine the reasoning for the complaint closure.
  
                         Duplicate complaint
                         Consumer did not provide sufficient information. Consumer did not provide a complete first and last name. 
                         Complaint contained inappropriate language.
                         Complaint was illegible.
                         Consumer failed to provide necessary clarification.
         Complaint filed against wrong company.
  
  Should you need to provide additional information to BBB, please do so in writing making sure to include your above referenced complaint number. 
  Sincerely,
  
  **********************;
  Information (Complaint) Specialist

  Customer response

  06/27/2024

  The name I used on my account is ******************* in regards to complaint #********.  Thank you. 

  

  Business response

  06/28/2024

  Our client purchased the V Shred VIP Coaching Program on May 21, 2023 and was onboarded shortly afterwards, our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  Our records show the client expressed concerns about the program structure, claims her credit was run without her consent, and she has questions about how the plan is customized. One of our Success Coordinators addressed her concerns and confirmed she had received the clients questionnaire which would connect her with her Coach and allow them to make the customized program for her. Client thanked the Success Coordinator and proceeded to confirm her supplement order on May 26, which is included in her program.
  
  The clients Coach addresses questions the Client had about accessing her program and general questions about what was allowed on her program on May 27 and May 28. She provided starting photos and beginning measurements on May 29. She reported starting to lose weight on May 30 and her Coach made more updates to her meal plan.
  
  Between May 30 and June 15 the client and her Coach were in regular communication. On June 20 the client asked to cancel her supplement subscription. Our team canceled the supplements on June 24. On June 27 the client asked for a refund for her entire program because she wanted more variety with her meals. Her Coach requested a call with a client on June 28 and then again on June 29 to help remake her meal plan but the client did not respond.
  
  Client continued to ask for a refund up through June 30 and her Coach replied a few days later to set up a call to discuss the cancellation and concerns the client had about the program. Client received an adjusted meal plan on July 6. She then received her Month 3 meal plan on July 27.
  We have not received communication from the client since her Coach replied to her in early July. Were happy to provide an additional month of coaching at no additional charge if the client wants to complete her program but she is ineligible for a refund.

  Customer response

  07/01/2024

  VShred never gave me the last month meal plan. After my moms passing the coach agreed that we could stop and resume. I emailed her once that month was up to resume final month and she didnt send me anything. From the get go I kept asking for a refund once the guy ran a credit check without my consent and recording while I was entering private info (I was screen sharing per his suggestion ). They claimed he didnt get my personal information and kept pushing for me to continue even thought I wanted to cancel. This was way before I even connected with the coach. They are pushy and are salespeople so want to push the sale forward. They NEVER honored my request for refund. I kept asking my coach and no one would do it. I had already paid so kept doing it since coach said I cant get refund. That is not right to not be able to cancel. All they do is give the SAME meal plan. Thats not a lot of work. I kept having to say I didnt like it. I even had to look up my own *************** for coaches approval since I didnt like most of the meal plan. They cancelled the supplements but didnt stop my subscription. How convenient for THEM. This was a 3 month plan and I hadnt even gotten the other 2 months so why couldnt they refund for work that they hadnt even completed??

  Customer response

  07/02/2024

   
  Complaint: 21908406
  
  I am rejecting this response because: VShred never gave me the last month meal plan. After my moms passing the coach agreed that we could stop and resume. I emailed her once that month was up to resume final month and she didnt send me anything. From the get go I kept asking for a refund once the guy ran a credit check without my consent and recording while I was entering private info (I was screen sharing per his suggestion ). They claimed he didnt get my personal information and kept pushing for me to continue even thought I wanted to cancel. This was way before I even connected with the coach. They are pushy and are salespeople so want to push the sale forward. They NEVER honored my request for refund. I kept asking my coach and no one would do it. I had already paid so kept doing it since coach said I cant get refund. That is not right to not be able to cancel. All they do is give the SAME meal plan. Thats not a lot of work. I kept having to say I didnt like it. I even had to look up my own *************** for coaches approval since I didnt like most of the meal plan. They cancelled the supplements but didnt stop my subscription. How convenient for THEM. This was a 3 month plan and I hadnt even gotten the other 2 months so why couldnt they refund for work that they hadnt even completed??
  
  Sincerely,
  
  *****************

  

  Business response

  07/02/2024

  We would like to thank the client for sharing their concerns with us. We take all feedback seriously and genuinely apologize for any challenges or frustration the client has experienced during their journey with V Shred. Transparency and ensuring our customers feel informed and confident in their decisions are paramount to us.
  
  We keep meticulous records of all communications with our clients. After a detailed review of the client's account, it's apparent that the program's results did not meet the client's expectations. Throughout the engagement with us, the client received health information, diet and exercise plans, and frequently communicated about meal substitutions, recipes, and progress updates. Regular check-ins included weight updates, food pictures, and supplement queries. Despite multiple offers from the coach to adjust the meal plan and reconnect, the client insisted on a refund and program cancellation, to which the client did not qualify.
  
  A manager has recently forwarded the latest email from the client's trainer from *********************************** We strongly encourage the client to respond to this communication so we can continue our dialogue and work together towards a satisfactory resolution for both parties.

  Customer response

  07/02/2024

  This back and forth is evidence of this companys failure to listen to client wishes for a refund. As they mentioned I had reservations from the get go about their business practice BEFORE they even did any meal planning. I kept asking to cancel and they kept pushing back and forcing the sale. If a person doesnt like what they purchased, they should have the right to cancel. They did NOT allow this at any point. Are they not confident in their product that they have to force a sale on people? Their only resolution is a free month but that would be the month they already owed me as the coach did not make that meal plan. I am asking for money back not more of the same program I have said that I didnt like. The only cancellation they were ok to make was that of the supplementation which favored them. They had no issues on that  issue. 
  

   

   

   

  Customer response

  07/02/2024

   
  Complaint: 21908406
  
  I am rejecting this response because: This back and forth is evidence of this companys failure to listen to client wishes for a refund. As they mentioned I had reservations from the get go about their business practice BEFORE they even did any meal planning. I kept asking to cancel and they kept pushing back and forcing the sale. If a person doesnt like what they purchased, they should have the right to cancel. They did NOT allow this at any point. Are they not confident in their product that they have to force a sale on people? Their only resolution is a free month but that would be the month they already owed me as the coach did not make that meal plan. I am asking for money back not more of the same program I have said that I didnt like. The only cancellation they were ok to make was that of the supplementation which favored them. They had no issues on that  issue. 
  
  Sincerely,
  
  *****************

  

  Business response

  07/03/2024

  We appreciate ***************** for taking the time to provide us with her feedback. We sincerely apologize for any challenges or inconveniences encountered.
  
  It is unfortunate that we couldn't arrive at a mutual solution to continue their journey with us, but we want them to know our doors are always open. Our mission is to offer an impeccable and smooth experience for every client. Understanding the trust placed in digital services, we're unwavering in our commitment to deliver top-notch customer service and to promptly address any concerns.
  
  Typically, our Custom Diet Plans are non-refundable. However, after further investigation into the client's case and feedback, we've chosen to make an exception and ***** a full refund. A confirmation email has been sent to the client with more details. We wish the client the best in their future endeavors!

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the program 2 months ago and I still havent been able to get access to any of the work out routines. Also I have made many attempts to contact them through their support site and believe it does not exist. But I am being charged $9.00 monthly on top of the $160.00 I already spent, V shred should be shutdown asap. They did not deliver on their word or grantee.

  

  Business response

  06/25/2024

  Customer satisfaction is of utmost importance to us, and we deeply regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, they sent our **************** team an email on 5/18/24 for the first time asking for a refund. The total amount the customer spent at this time was $113.16 after tax. The customer service rep refunded this amount in full and responded to their email refund request on 5/18/24. The customer then emailed again on 6/4/24 stating they could not access their programs. The reason the customer was not able to access their programs after 5/18/24 was due to the refund that they specifically requested. In the email response to them the customer service agent advised that they were refunded due to their refund request. We apologize for any confusion, but hope the customer can understand that they were not able to access the programs once the refund was processed as their access was revoked.

  In regards to the $9 charge, this was because when they initially purchased their program, they opted for a trial membership with V Shred University (VSU). As part of this trial, there was an agreement to pay a recurring monthly subscription fee once the trial period concluded. VSU is an exclusive membership program that offers fresh content, along with a new diet and training plan every four weeks. This subscription should have been canceled when the first agent refunded the customer, so we do apologize for this inconvenience and recognize that that issue was on us. Again, we apologize and the customer has been refunded and their subscription canceled. V Shred processed a full refund in the total amount of $10.62 on 6/25/2024. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've been trying to contact them not issue a refund. Paid the initial cost and i am within the 30 days. This company gives zero communication

  

  Business response

  06/25/2024

  Customer satisfaction is of utmost importance to us, and we deeply regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, we processed a full refund in the total amount of $57.00 on 06/19/2024. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I originally purchased a customized meal plan, with access to training videos to follow on my own. This purchase came with a free metabolic assessment. However, this was a ploy to push their coaching program. I was reluctant but ***************** said that it is personable and I would have access to my coach to be able to provide likes/dislikes with food, how the program fits my needs and better understand of the carb cycling and accountability. To my utter dismay, this has not been the case. I was provided a coach, who seemed to lack the ability to understand basic requests. I tried to push forward and make my own meal plan out of resources provided because even in communication with the coach, she did not listen to food swaps or meals and did not provide the service in a timely manner based on the needs of the program. I was informed Id get a Success Coach who didnt reach out until 3 weeks after purchase, and by that point on May 28th I asked him how I should receive a refund. I then received a survey of the coaching and provided a 1 star review to which the training manager decided to email me to elaborate. I provided detailed incidents that took place all in the first month of the lack of assistance/accountability and just receiving premade messages each week and the training manager responded with THIS IS A GREAT PROGRAM REACH OUT TO YOUR COACH FOR ANY QUESTIONS, a manager with complete lack of awareness apparentlythis program is a complete joke for the cost! You pay $500 a month for someone to send you 1 pre written message and then 1 zoom call a month to speak face to face and then if/when you have questions you get into a back and forth since its through messaging and you dont get an answer to your question! At this point Im past my 30 days for apparently a refund guarantee, but I dont even care, I just want EVERYONE to understand that the coaching program is a JOKE AND SCAM for the price on what it provides.

  

  Business response

  06/20/2024

  Our client purchased the V Shred Accelerator Custom Coaching program on April 23, 2204 and was onboarded shortly afterwards. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  Our records show that the client received a check-in message from one of our Success Coordinators on May 20 and replied on May 28 to express dissatisfaction with the program. Our team member offered a phone call to discuss the situation. They agreed to do a call on June 5 but the client did not respond so our team member left a voicemail. They contacted the client via the App to notify them of the attempted call. On June 19, the client responded to a request for a survey to express her dissatisfaction. Our team member suggested that the client message her coach to get the assistance she needed.
  
  On June 20 the client responded that she wanted to file a complaint. Our team member offered the client to option to restart with a new trainer and schedule a Zoom call before her next plan was created.
  
  This was our last communication with the client.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid a LOT Of money to receive instruction on exactly how to execute a carb cycling plan. received absolutely nothing except for an app that constantly tries to sell additional programs and supplements. I even purchased said supplements. Have still not received ANY information on carb cycling as promised.

  

  Business response

  06/21/2024

  Customer satisfaction is of utmost importance to us, and we regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  We apologize to hear that the customer had issues locating the information about Carb Cycling. When one opens their 90-day program, scroll down to where it says "After 90 days" > Advanced Carb Cycling." Here they will find all the information on carb cycling along with a few sample menus to get you started! There is also Carb Cycling information in video format within the Six Pack Shred program by scrolling to the bottom as well. We have emailed this information to the customer as well as their  $124 refund for their digital products. We also emailed them an RMA and return instructions for the refund of their 12 bottles of supplements on 06/21/2024. Any active subscriptions have also been canceled. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!
  

  
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/4/24 I paid $1511.97 to V-Shed for a non-refundable customized fitness plan. This program has been very sketchy to me from the beginning. I was loaded down with all kinds of information to read through. I did receive a helpful meal plan, grocery list, and recipes but this is not worth over $1000! Then the fitness videos were made available, supposedly customized to me, a 70 year old, and they are about bench pressing, barbells, many floor movements that I am unable to do. I have had hip replacements due to arthritis. This program is not a good fit for me but the information says its nonrefundable. Is there anything that can be done to receive a refund? I cannot see me continuing this for the next three months. Please advise. Thank you.

  

  Business response

  06/18/2024

  Our client ***************** purchased their program on 6/4/24 and received a welcome email on the same day. A follow-up message was sent by a support agent on June 5. On June 16, another support agent **** attempted to call her without success. The next day, *** requested a refund via email. **** tried calling again, left a voicemail, and emailed to arrange another call. *** responded with her availability, and **** asked for specific times to meet. The team is now awaiting ***'s response to discuss solutions, including a potential refund.
  
  June 16:
  **** attempts to call *****************, but there is no answer.
  
  June 17:
  ***************** sends an email requesting a refund.
  **** calls ***************** but does not get an answer and leaves a voicemail.
  **** sends an email to ***************** trying to schedule another call.
  ***************** responds to ***** email, apologizing for missing the calls and provides her availability, asking how he can assist her.
  **** replies, asking ***************** for specific times to arrange a meeting.
  
  Ongoing:
  We are currently awaiting Rae ****** response to further discuss potential solutions, including the possibility of a refund.

  Customer response

  06/20/2024

  These are the communications between me and **** on 6/17/24 where I asked for a refund:

  This is to inform you that I want to cancel this program and receive a refund.  The program is not a good fit for me.  The workouts are general videos, not customized to my limitations.  There are assessments and zoom calls and so much information to read through, it is not easy to navigate through.  I just don't see me continuing this program for the next 3 months at $1500.  I felt like I had to make a commitment on the day I talked to your representative ***** without fully understanding the program elements.  
  

  Hey ***,
  

  I am **** the Vshred Success Coordinator, my job is to help all our members get on the right path to achieve their goals and get rid of any obstacles in their way. I just left you a voicemail and would love to get you on the phone to discuss this matter if possible. I see that you do not have a very good feeling about our program at the moment and just overall do not have confidence in it.
  
  I am more than happy to discuss options for you when you have the time!
  
  
  Hi ****, Sorry to have missed your calls today.  I will not be available tomorrow, Wednesday or Friday but should be open on Thursday.  So what options are you planning to offer me? The only option I am interested in at this point is cancelling the program.  I just don't have the time to devote to it.  It is overwhelming and time consuming and was not fully explained before having to make a decision.  I am having difficulty understanding what the $1500 is for?  Workout videos and zoom calls?  
  
  Thank you for your time.
  
  I do not want the case to be closed until I hear from VShred about a refund. Thank you.

  *****************
  
  
  
  

  
  

  Customer response

  06/20/2024

   
  Complaint: 21857238
  
  I am rejecting this response because: 

  These are the communications between me and **** on 6/17/24 where I asked for a refund:

  This is to inform you that I want to cancel this program and receive a refund.  The program is not a good fit for me.  The workouts are general videos, not customized to my limitations.  There are assessments and zoom calls and so much information to read through, it is not easy to navigate through.  I just don't see me continuing this program for the next 3 months at $1500.  I felt like I had to make a commitment on the day I talked to your representative ***** without fully understanding the program elements.  
  

  Hey ***,
  

  I am **** the Vshred Success Coordinator, my job is to help all our members get on the right path to achieve their goals and get rid of any obstacles in their way. I just left you a voicemail and would love to get you on the phone to discuss this matter if possible. I see that you do not have a very good feeling about our program at the moment and just overall do not have confidence in it.
  
  I am more than happy to discuss options for you when you have the time!
  
  
  Hi ****, Sorry to have missed your calls today.  I will not be available tomorrow, Wednesday or Friday but should be open on Thursday.  So what options are you planning to offer me? The only option I am interested in at this point is cancelling the program.  I just don't have the time to devote to it.  It is overwhelming and time consuming and was not fully explained before having to make a decision.  I am having difficulty understanding what the $1500 is for?  Workout videos and zoom calls?  
  
  Thank you for your time.
  
  I do not want the case to be closed until I hear from VShred about a refund. Thank you.

  *****************
  

  
  
  Sincerely,
  
  *****************

  

  Business response

  06/20/2024

  On June 20th, 2024, at 11:27 AM, our client ***************** responded to our latest message, stating:
  "****, I am reaching out to find out the status of the program cancellation and refund. Please let me know what steps you are taking to complete this. Thank you. ***."
  
  ***************** replied on the same day at 12:01 PM, saying:
  "To discuss your options with the program, please schedule a meeting with me using this link," and included the link for the client.
  This was our most recent communication with the client, and we are currently awaiting their response. We look forward to providing the client further assistance!

  Customer response

  06/24/2024

  Please close this complaint. The company has agreed to let me switch from a 3 month to a 30 day program and will refund me for the extra 2 months since the program is not a good fit for me. This is an acceptable option. Thank you for your time.

  *****************

  Customer response

  06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Please close this complaint. The company has agreed to let me switch from a 3 month to a 30 day program and will refund me for the extra 2 months since the program is not a good fit for me. This is an acceptable option. Thank you for your time.

  *****************

  
  
  Sincerely,
  
  *****************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used my ******************* Plan (****) pre-tax dollars to make a subscription purchase of semigutide. I used online telemedicine site ShedRx.My **** allowed the debit transaction to go through, however I was then required to submit a letter of medical necessity. Shedrx advised, via text only as thats the only communication method available, they cannot provide such medical documentation and I could use the receipt in the patient portal. They advised me to download the receipt which had a Dx code in it. I submitted the receipt to my **** provider and they indicated it was insufficient and required specific information. I passed that information along to the *********** Team and they advised to submit the same documentation. I reached back out my **** and again, they advised the documentation was insufficient. So, I reached out to the ShedRx Coaching Team and they told me to go back to the care team. Ive paid $387 for something I received nothing for except frustration.I know have a recurring charge set to hit my **** and no one will assist me in getting my money back. I can obtain a letter from my ******* Care Provider, however I will not go through another telemedicine company. The product cant ship until I have a coaching session and the coaching session cannot happen until I get the letter. So, Im on the hook now for potential penalties and taxes as the **** is pre-tax dollars, and as it currently stands the cost is not an authorized **** expenditure. The only contact us information is a SMS text number. Theres virtually no other information available. I just want my money refunded back to my **** and the recurring charge and subscription canceled.

  

  Business response

  06/17/2024

  We apologize for the customer's frustration. However, we have no affiliation with ShedRx. We are V Shred, an online fitness company. We recommend that the customer contact ShedRx to get their issue resolved.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello, I have been trying to reach a company named VShred. I have been trying since January of 2024, to cancel my subscriptions. I tried a bottle of their super fat burning pills. They don't work at all. This company has been billing me every month for the same bottle of pills. I ordered once and didn't reorder but I am being billed for it monthly. I have tried to cancel my subscription for getting videos to show me things I can do and eat to get back into shape. All I get is emails selling so new products. I have tried calling the number on my bank statements, on internet or credit card. I am always directed somewhere else. ****** is the one taking payments and of course, when I call them, directed somewhere else. All I would like for you to do. Is help me stop the payments!! I don't know where else I can turn. I don't want my bank cards and credit card canceled but if you can't help with this, I guess I will have to go that painful way. These peoples need to be stopped. They are taking money from people that are trying to get better and STEALING their money I appreciate any help you can give me. ***************************

  

  Business response

  06/18/2024

  Customer satisfaction is of utmost importance to us, and we regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  Upon checking our records, we have never received any contact attempts from a customer with the name provided or the email provided. In response to their support request, we processed a full refund for all charges on the customers account as a one-time courtesy in the total amount of $163.55 on 06/18/2024. Any active subscriptions have also been canceled. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I just want to cancel a subscription that I signed up for. I am running into roadblocks no matter how hard I try to cancel it. I just signed up a few days ago and there is a 30 day cancellation policy. I dont have a problem paying the initial start up fee, but I want to cancel future fees. This company is making it impossible to do that!

  

  Business response

  06/12/2024

  We apologize for the frustration that the customer has experienced, and will be sure to pass their feedback along. Upon checking their account, we can see that our team confirmed that their subscription was canceled on 6/11/24. If the customer has any further questions or concerns, please let us know. We wish them the best in their journey!

  Customer response

  06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased the 90 day fitness and meal plan for ****** from VShred and it was nothing but a scam to purchase more products. I have been inundated with emails to purchase supplements from them. A metabolic assessment was supposedly included with this purchase and VShred set up a call without my permission, which I canceled right away as I did not want to get charged for this. The meal plan they set up was a complete joke. If I would have tried to eat what the planned I would have gained weight. They asked what food did I like and disliked then proceeded to send me a cookie cutter plan from various websites. The app that they said would include my whole program that was customized to my supposed body type was another cookie cutter hodgepodge of various guidance, that is not customized for the health issues I have, which they promised it would be. They then proceeded to start charging my credit card 9.95 per month for a VIP status that I did not agree to. I have now paid a total of ****** for something I can not do or use. And trying to cancel said subscription is a complete joke. The only way that you can contact them is by email, to which any response has been silent. I want a full refund for funds I was charged. Its been well over the 90 days that they promised a full refund for. Heck I dont even know if the email given for support is legit as I have not ever gotten a response. I want then to stop charging my credit card and I want to cancel this subscription please.

  

  Business response

  06/13/2024

  Customer satisfaction is of utmost importance to us, and we deeply regret any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, we processed a full refund in the total amount of $143.90 on 06/13/2024 as a one time courtesy. In reviewing their account, our records show that their customized plan was made and sent by their trainer. Our Terms & Conditions: *********************************************************************** along with our refund policy - state that refunds are not applicable to custom diet & custom training programs due to the amount of time and effort put into them from ***** and our trainers. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  To clarify why they were being charged $9.95 a month was because when they initially purchased their program, they opted for a trial membership with V Shred University (VSU). As part of this trial, there was an agreement to pay a recurring monthly subscription fee once the trial period concluded. VSU is an exclusive membership program that offers fresh content, along with a new diet and training plan every four weeks. This subscription has been cancelled and refunded in the amount mentioned above.

  We sincerely wish the customer the very best on their fitness journey!

  Customer response

  06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩