Business Profile

Fitness Center

Las Vegas Athletic Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Las Vegas Athletic Club's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

79 total complaints in the last 3 years.
27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I walked in to the LVAC location on ******** and signed up for what I was told was a month to month subscription. I was misled by the staff to believe exactly that. It wasnt until I went to cancel the account that I was informed that I signed a 2 year contract in the amount of $1200 and I could either settle it or let it go to collections. They used very hurried tactics when you enter so that they can conceal the reality of what you are signing up for.
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received.$30 invoice, $25 back charge "return fees", and $5 late fees. Based on what? those where not part of the agreement and never been explained to me?I ask them to waive these charges and make it clear with full statement describe it to all new members. Most of the gym machine are not working or on maintenance. ***** care they told me it open until 9pm now they changed their times, on weekend used to be until 5pm now until 2pm only?!! a lot of weird things happened and have not been explained to me once I signed the contract with them.
Customer Answer
Date: 11/15/2023
Last name: *********
Initial Complaint
Date:10/03/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into LVAC on 9/25/23 for a tour and then sat with a rep to go over membership details. It was very busy at the time and I wasnt sure if itd work for me. I was told in order to become a member that I would need to sign a 26 month contract. I told the rep that I wasnt going to use the gym for that long and asked about the cancellation policy. The rep told me it would be $50 to cancel and underlined the $50 cancellation fee to which I said ok. Thinking that there was some integrity I didnt bother to fully read the contract and took her word for it. I paid the initial fee and for the months leading up to March 1st ****. I attempted to go workout a few times over the next few days and it was too busy to get my workout in (every piece of equipment was being used). With how my work hours are, I realized that this membership wasnt going to work out for me. When calling (10/2/23) to find out how to go about canceling, I was met with an extremely aggressive rep in the corporate office. I was told that I had 3 business days from the date I signed the contract to cancel for a refund (it was 5 business days when I called), so I asked about canceling without a refund and was told that Id have to pay $230+ on top of the $119 I already paid in order to cancel. This was never explained to me when I asked the rep who signed me up and I didnt see any mention of having to pay the full membership before canceling (I was under the impression that it would cost $50 to cancel anytime).I went to the gym to speak with the rep who signed me up and her excuse was I dont fully know the contract, Ive only been here about 6-8 months and she couldnt find where it said that I would have to pay the membership in full in order to cancel.This is highly misleading and it absolutely destroys the integrity of the company. Im extremely disappointed with how I was mislead and then met aggression when asked about how to cancel.
Business Response
Date: 11/02/2023
Please see attached documents.
Initial Complaint
Date:09/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for services in Oct of 2021 and called to cancel services a month later since I was moving back to ******** and there were no facilities. I was told to submit proof of residency so I submitted bank and phone bills with new Michigan address and was told to send $50 money order for cancelation fee which I did. After that I assumed everything was taken care of, then 2023 I opened up a bank account and since chase provides free credit reports I checked mine and it showed I owed the gym. So I called to speak to someone and was told it became a revolving contract since they never received their cancelation fee and too my amazement how could this even be legal if I already requested for it to be cancelled in writing and submitted the proof as they asked?( I still have those emails to prove my claims and interactions with Lvac) $50 Cancelation fee has turned into $700+ owed and I don't see how they can charge me for something they are not providing?!! Please help I am a Singel mom who is looking for work and would like to save to buy a home next year but this will prevent me from doing so.
Business Response
Date: 09/27/2023
Please see attached documents.
Customer Answer
Date: 09/27/2023

Complaint: 20597771

I am rejecting this response because:I did adhere to what was asked of me I sent a copy of my ******** license with the bank statment that showed my new address in Michigan as well as the $50 money order for cancelation. Attached was proof of these sent documents by email in original complaint. I will gladly send another $50 to complete what was asked of me again but there is no way this is legal that they can continue to charge me for a service they could not provide since their business is not.located in the state I reside in I contracted for services they could not provide and I did everything that was asked of me I don't know why they didn't receive my money order but they clearly received my request and my documentation that was needed.

Sincerely,

*************************
Customer Answer
Date: 10/30/2023
I don't knw how it's legal for them to charge me for a service they clearly couldn't provide, when I live in another state,have been for years and the gym services they offer only extend to las vegas area . I need this resolved and did my part by providing them the requested information bank statements and drivers license with Michigan residency.
Business Response
Date: 11/02/2023
Please see attached document.
Customer Answer
Date: 11/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a membership with LVAC and my payment is due on the 8th of the month. I was told when I signed my membership that it had to be on automatic payment. I gave my credit card to do it with. I have been late after the 8th having the funds so I did and have paid the late fee of $30. Today September 8th I called to make my payment because I knew my original payment method was not going to work. When I called to make the payment on the 8th they wanted to charge me the late fee of $30. I am refusing to pay it because I am not late paying my membership. The payment I have on file is a credit card not a voided check. I have no problem paying but not a $30 late fee when Im trying to pay on the day it is due. When I call I get different reasons of why they have to charge the fee. They said its a return fee because the funds are not there. I did not give them a voided check so they are not being charged a return fee. They said its a late fee but I am paying on the day it is due so its not late. A supervisor said they have given me the option to take it off automatic pay. I did not know that because no one has given me that option. They are not being charged any fees to run my credit card in their machine it only gets declined. I think it is unfair for a company to charge a late fee when my payment is not late. I am writing this complaint on the day my payment is due but because I refuse to pay the late fee I cannot use their facility.
Business Response
Date: 09/26/2023
Please see attached documents.
Customer Answer
Date: 09/26/2023

Complaint: 20576944

I am rejecting this response because:
I did try to pay my $35 membership fee on the 8th but because they want to charge me $25 for a return fee I refuse to pay it. They do not get charged any return fees for my credit card to decline it. I was never given the option to take my credit card off my file. It wasnt till September 14th when I called and spoke with ***** in the billing department that she told me I could take my card off my file and pay a one time fee of $15 to call and make my payment and that it gives me 10 days after the 8th when its due and then they only charge $5 after that for a late fee. I would like to see that its stated in my contract that I signed that it gave me that option. I spoke with a lady in the corporate office and she said she explained it to me in May but I never spoke with her. I have no problem if its a late fee but they clearly state in their response its a return fee. How is it legal to say a return fee when they are not getting charged a return fee. They are clearly miss leading anyone who is signing the agreement including me. I have no problem paying my $35 membership fee and Ill even pay the $5 late fee but not a return fee that they are not getting charged.

Sincerely,

*************************
Business Response
Date: 10/12/2023
Please see attached documents.
Initial Complaint
Date:09/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ************************ I do not have a contract with Las Vegas Athletic Club, they did not provide me with the original contract as requested.
Customer Answer
Date: 09/12/2023
The attachments I have sent are a screen shot to the email address I was provided with customer services of ********************** regarding getting out of my contract and not paying any bills moving foward due to my move. I got the job offer in late october early november and didnt start work til December but moved to *********** late November. I also have emails of when the club was sending me notices of the 1st, 2nd, etc of me being a new member which didnt start til the beginning of November. So I know for a fact that I did all the steps that were provided to me to get this done so I wouldnnt have to deal with any debt or unpaid gym bills. I still were getting calls of me owing which I felt was false which is why I sent customer service my letter offer that i got in my email at the time.

So about a week ago I got i get a settement offer that dated August 27th i believe saying I need to pay a balance and theyll give me a discount. But this debt has been accumalting because the representative never got back to me with any issues regarding my move in process so i thought everything was squared away. I have an email from November first welcoming to the club and I got my offer letter to my job in LA November 14th and I sent my information to customer service November 20th all over 2019.

I couldnt find the printed offer letter but I called the collection agency and got a screenshot of my account. All the documents have been attached.
Business Response
Date: 09/26/2023
Please see attached documents.
Customer Answer
Date: 09/26/2023

Complaint: 20572591

I am rejecting this response because:
As stated in the contract it says if a member moves 20 miles away it says i must pay up to the days prior to informing the business that I have moved. Which is November 20th due to the email response which I have attached in the first response. Saying I reached out November 26th, I would like proof of that and to see what was discussed because if I did reach out after that it was probably because I was confused on why I was still getting calls after I was under the impression that the business has settled my contract because of the information I was given to by customer service.
The other reasons of sending a utility bill, lease agreement, new drivers license, bank statement or a yellow mail foward of a change of adress which i was unable to do due to the fact that this was a workm exchange oppurtunity which is what I told the representative on the phone. It was a program of living at a Hostel/Hotel in exchange of being an employee to be a room attendant/ front desk. So I was clean, host, and check guest in for a certain amount of hours to cover my rent and get paid.So when I discussed this with the businesses representative and explain my housing situation, she said the best thing I can do is send her the offer letter of my new job since nothing could be put in my name.

Now returning any contract or health club ID also wasnt informed to during the call and even though it was in the contract I wasnt informed of the correct steps to do that during my call with the representative which I wouldve had no problem doing so. I would like to see if the company is able to pull up the recording of the call so we can reach a settlement that we both can be happy with.

I would pay a fee if there was any balance up until November 16th or 26th if theyd like. Including the cancelling fee of $50 if it wasnt paid and also a reasonable fee for the card memembership. I will not be paying the settlement they orginally gave me.

Sincerely,

***************************
Initial Complaint
Date:08/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I am a premier member on the $182/year plan for the past 6 years. Last year, my wife signed up *************** DOB 1/10/96. When she signed up I wanted her to get on the same plan as me. They said she had to pay 1 year up front at the normal rate and then she could renew at $182/year same as me. Now, today we go to renew her membership and they are saying it is $275 and that because we paid one year upfront last year she is not eligible and we would need to pay 3 years upfront today. I asked for the manager and he specifically stated "she must've just told you that to get the sale". If that is the case why is she not being fired? This seems completely unethical. If I had to sign up for 3 years, we would've done it last year and not be having this issue now, basically getting ripped off an entire year. We want to renew her membership on the same plan as me $182/year. Please have someone call or email me to get this straightened out without blaming a cashier.Thanks!****
Business Response
Date: 08/25/2023
Please see attached document.
Customer Answer
Date: 08/25/2023

Complaint: 20461999

I am rejecting this response because: I would like a copy of the contract. The person in the store told me the woman who wrote up the contract supposedly has worked there for 28 years, so there was no way she misled me wife. I find this hard to believe, as I was also there and this sales rep specifically stated if we paid one year upfront she could then switch to the same membership as me afterwards, which is now not being provided.

Sincerely,

***************************
Business Response
Date: 09/11/2023
* Please see attached documents.
Initial Complaint
Date:08/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********************* ****** 1/31/1960 Avi Israel 9/1/1960 My husband and I called your flamingo club to set up an appointment for ******** membership.When we got there the next day we brought the letter from silver summit ******** and 2 payments card from ******** for $120 each!Your rep was aware this is a ******** membership and said he cant charge them directly, but as long as silver summit approve us for a fitness club we will be covered.On 5/27/23 we received from silver summit another year of gym membership, to my surprise LVAC was not in the list or letter, as previously. When I called silver summit I was told LVAC refused to continue relationship with silver summit ******** hence not a fitness club provider anymore!When I called LVAC I was told you decided not to continue with silver summit ******** and you take United healthcare only.We signed with you bc you were on the ******** participants list! We brought the ******** payment to our appointment and notified the person we are ******** patients thats the only reason we sign! Your rep ******* run the ******** and told us I will sign you regular and not as ******** patients and you pay. I said no! We need a ******** membership and if those cards dont go through we dont join!!! He went to the office to call the corporate office Snd said he got the ******** code to run the cards, and needs an underlined card on file, but when ******** approves us again we will not be charged.We wouldnt join your club if we knew in few months you will not be a ******** participant, and decide to drop you participation.We wouldnt sign if we wouldnt be ******** membership. We told your rep and he assured us there is nothing to worry!!!We request cancellation of the membership! My husband also going to work out of town where you dont hv a club and our religious clergy refuse to give him ok to work out at your club bc of the girls that literally come half naked to look for attention!
Business Response
Date: 08/16/2023
Please see attached documents.
Customer Answer
Date: 08/16/2023

Complaint: 20436359

I am rejecting this response because:
only ***** ****** account is enclosed. My account is not mentioned. Avi Israel.
On 1/4/2023 we came to the club and let *************************** know we are ******** members and request a ******** membership with the payment ******** provided us. When the cards didnt go through ***** said just pay for regular membership which we refused and stood up to leave. Then he said let me call ******** corporate office to give you the ******** membership and as long as ******** approves you for a gym you can continue your membership. He got the ******** code and the ******** cards went through! He told us we got ******** membership. When I got the approval on 5/27/23 from ******** for another year LVAC was not in the least and refused to be a club participants. We dont know the different of regular or ******** membership but we know we requested ******** membership and we were tricked, as the club wanted to show more members sign up and not ******** participants.
please cancel Avi Israel membership altogether. *********************** my wife requested ***** the manager to call her 8 times with your agents that call and left 3 messages for her at **************. She never called back. Today ***** told her theres a note in my account that this will be taken care by ***** but she is sick. 3 weeks we are calling and no call back. Please have her call my wife at **********.
Sincerely,

Avi Israel
Business Response
Date: 08/25/2023
Please see attached documents.
Initial Complaint
Date:08/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Acct ******** Disgusting, predatory practices. I had to abruptly move from *** Vegas all the way to ******************, ******* due to a terminally ill family member. I contacted corporate and sent this two pieces of mail that shows my new address and my name. Apparently, the documents are not acceptable for cancellation because they aren't a rental agreement or a utility bill. NO ONE RESPONDED TO LET ME KNOW THAT THEY WERENT ACCEPTED. instead they decided to keep incurring monthly fees to bill me. Lovely. I CANNOT PROVIDE SUCH PROOF BECAUSE IM LIVING WITH A FAMILY MEMBER. There are no utility statements or rental agreements with my name because it is my family's home. So, what was their resolution? I have to pay over 300 dollars to cancel it without proper documentation. Mind you, I'm unemployed because of my current family situation. This is a gym for crying out loud, not the **** What does it matter the documentation? I am still very clearly out of state. There should be a class action lawsuit against this gym. Just look at all of the complaints. I will be filing several complaints. Federal trade commission, consumer protection, state attorney General. This is predatory and an obviously unenforceable contract. Thanks LVAC for making an already extremely difficult time in my life much harder!
Business Response
Date: 08/16/2023
Please see attached documents.
Initial Complaint
Date:07/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked to cancel my membership back in January of this year because I no longer live in las vegas, I wanted email correspondence and I didn't receive the answer I wanted.
Business Response
Date: 08/02/2023
Please see attached documents.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Las Vegas Athletic Club is NOT a BBB Accredited Business.