Business ProfileforValyou

I placed an order with Valyou Furniture. However, I did not receive the Valcosh Chair - Set Of 4 - Grey / Set of 4 x 1 for $249.99. I have documentation showing that it was advertised as in stock at the time of the order. After a couple months of not receiving the ordered chairs, I began calling Valyou furniture. Each time they insisted that we would get a confirmation within a couple weeks that the chairs were on their way. This continued for months until on January 13, 2023 (8 months after the order was placed), I began corresponding with them using email. In this documented correspondence they continually reassure me that the order was coming soon. At times they offered a refund. Eventually on December 14, 2023 I accepted their offer for a refund. It is also clearly stated in their cancellation policy that Customers can request to cancel their order before receiving a tracking number. If the cancellation request is made within this timeframe, no additional fees will be incurred, and a full refund will be provided. However, from correspondence they informed me that the only way I can receive my refund is by disputing the order with my credit card. I attempted to dispute the purchase with my bank ***** of America) twice (the second time I did this in person and provided many pages of documentation including a letter from Valyou), the bank rejected my dispute since it was greater than 60 days since the purchase. Since this rejection, I have attempted to escalate the issue with Valyou Furniture. On Thursday, Jan 25, 2024 @ 3:52 PM MT, they informed me that they would provide me with a PayPal refund within 5-7 days. Over the past 3 months I have repeatedly tried to follow up with them repeatedly as this refund never came. Finally, on May 1, 2024, they informed me that they were no longer able to provide me with a refund and that store credit is the only option. I am not interested in a store credit.