ComplaintsforValyou

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I placed an order with Valyou Furniture. However, I did not receive the Valcosh Chair - Set Of 4 - Grey / Set of 4 x 1 for $249.99. I have documentation showing that it was advertised as in stock at the time of the order. After a couple months of not receiving the ordered chairs, I began calling Valyou furniture. Each time they insisted that we would get a confirmation within a couple weeks that the chairs were on their way. This continued for months until on January 13, 2023 (8 months after the order was placed), I began corresponding with them using email. In this documented correspondence they continually reassure me that the order was coming soon. At times they offered a refund. Eventually on December 14, 2023 I accepted their offer for a refund. It is also clearly stated in their cancellation policy that Customers can request to cancel their order before receiving a tracking number. If the cancellation request is made within this timeframe, no additional fees will be incurred, and a full refund will be provided. However, from correspondence they informed me that the only way I can receive my refund is by disputing the order with my credit card. I attempted to dispute the purchase with my bank ***** of America) twice (the second time I did this in person and provided many pages of documentation including a letter from Valyou), the bank rejected my dispute since it was greater than 60 days since the purchase. Since this rejection, I have attempted to escalate the issue with Valyou Furniture. On Thursday, Jan 25, 2024 @ 3:52 PM MT, they informed me that they would provide me with a PayPal refund within 5-7 days. Over the past 3 months I have repeatedly tried to follow up with them repeatedly as this refund never came. Finally, on May 1, 2024, they informed me that they were no longer able to provide me with a refund and that store credit is the only option. I am not interested in a store credit.

  Business response

  05/15/2024

  Thank you for reaching out. 
  
  We know you were expecting a certain outcome to be provided, and I apologize that we are unable to fulfill that promise. Unfortunately, there are certain situations that *** arise that are beyond our control, and as a result, we *** have to alter or adjust the resolution we can provide.
  
  As stated we have other customer who are on the same situation and was able to dispute the charge despite the timeframe. As an alternative we offered a $400 refund in a form of store credit so we can rectify the situation fast. Hence as mentioned we will respond to your next course of action accordingly. 

  Customer response

  05/15/2024

   
  Complaint: 21714641
  
  I am rejecting this response because:

  In the company's terms of service, they state that they will provide a full refund. It is not my fault that they are unable to provide this in cash as was guaranteed on their website.  There two options are insufficient because:

  1) store credit is unacceptable because a) that is not what was promised on their website at the time of purchase and b) I have no interest in any of their products after they failed to deliver their product originally. This has been a long and terrible experience and I have no interest in working with them. I just want my money back. That is not too much to ask.

  2) their other option is to dispute the charge with my bank. As I've told them dozens of times, my bank refused this option because it has been over 60 days. It is not my fault they are unable to refund the card I used because THEY (Valyou) changed their financial services. This is not my fault. They are milking this situation in hope that I'll give up and they'll keep my money. I would accept numerous methods of payment (cash, check, Venmo, credit card charge back). And they are refusing all of these options. 

   

  
  
  Sincerely,
  
  *****************************

  Business response

  05/16/2024

  We empathize with your situation, however, it appears that we have reached an impasse and have been unable to find a resolution. Regrettably, I must inform you that there are no further actions I can take at this juncture aside from the 2 options we have presented.
  
  

  Customer response

  05/17/2024

   
  Complaint: 21714641
  
  I am rejecting this response because:

  See my previous message. You're stealing my money. Other customers will want to know this is how you treat them. This. Is. Theft. 
  
  Sincerely,
  
  *****************************

  Business response

  05/17/2024

  We empathize with your situation, however, it appears that we have reached an impasse and have been unable to find a resolution. Regrettably, we must inform you that there are no further actions we can take at this juncture aside from the 2 options we have presented.

  Customer response

  05/20/2024

   
  Complaint: 21714641
  
  I am rejecting this response because:

  You are stealing my money. It is on you to figure out how to refund me if your sneaky way of doing it through a credit card dispute doesn't work. 
  
  Sincerely,
  
  *****************************

  Business response

  05/20/2024

  We respect your opinion and again we will not make this hard for you if we have your preferred resolution. We will keep the options open for you if ever you change your mind.

  Customer response

  05/20/2024

   
  Complaint: 21714641
  
  I am rejecting this response because:

  I require a cash refund as guaranteed in your terms of service. You can make this happen if you care about honoring your word.
  
  Sincerely,
  
  *****************************

  Business response

  05/21/2024

  Our previous options stands and if you need help with the dispute let us know. 

  The store credits will still be available if ever you change your mind. 

  Customer response

  05/22/2024

   
  Complaint: 21714641
  
  I am rejecting this response because:

  I was guaranteed a cash refund. It is not my fault you cannot fulfill it. This is an unacceptable way to conduct business. 
  
  Sincerely,
  
  *****************************

  Business response

  06/21/2024

  Kindly let us know if you change your mind. 

  Unfortunately, the previous resolution stand which is refund in a form of store credit. 

  Customer response

  06/24/2024

   
  Complaint: 21714641
  
  I am rejecting this response because:

  Your terms of service was not a store credit refund. It is not my fault you are unable to refund me with cash because of your system. This is your responsibility to customers to fix.
  
  Sincerely,
  
  *****************************

  Business response

  06/24/2024

  We understand that you are not happy with the resolution provided. We respect your opinion. 

  As stated on our previous response, we will keep the store credit open and we will issue it if ever you change your mind. 

  Other than that we will respond to any course of action you would take. 

  Customer response

  06/25/2024

   
  Complaint: 21714641
  
  I am rejecting this response because:

  I do not respect your opinion. You stole my money and are not an ethical company. You will rarely have a repeat, loyal customer. This is not a sustainable business model for you. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a bed frame from here and they said it would deliver March 15. Now they pushed the delivery date another month and I cannot wait this long. So I reached out and theyre giving me a hard time getting a refund and barely reply to me.

  Business response

  03/18/2024

  Thank you for getting in touch with us.

  We sincerely apologize for the delay in processing your request. Please understand that only order managers have the authority to cancel orders, and due to our current limited staff, we have been unable to handle all requests as quickly as we would like. However, we are actively working to improve our processes and efficiency.

  Based on our records, your cancellation request has been successfully processed, and the refund has been issued as per your request.

  Your feedback is incredibly valuable to us, and we will take it into consideration as we strive to enhance our company's operations.

  Customer response

  03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On may 28, 2022 I purchased the Feathers Ottoman Sofa (142 inches) plus ottoman for $2,441.35 from Valyou Furniture. By July 30 2022 the sofa was delivered. The same day I called to schedule a return of the sofa as it was not the color I pictured on the website. plus it was dirty from the delivery drivers handling it. The sofa was returned approximately 3 days later in box on Aug 3. I was told the return could take up to 14 days. Sept 1, I still had not received it and got an answer from them Stating they were having trouble refund to my credit card and asked if they can refund to my PayPal. I said yes. Several days later I inquired again without success of refund. They then tell me to File a claim with my credit card company. I filed in 12-2022 with *********** but told them Exactly what happened. It all sounded very fraud they would take the payment then tell me they cant refund. *********** responded saying my purchase was passed the 6 months to file. So since then my I have periodically been emailing the with the same responded. They sent an email with a screen shot on the statues saying unable to refund policy stated I have 14 days to return. I also contacted *********** once again with the same response. I still have this charge on my credit card which is accruing interest. I really need help.

  Business response

  02/08/2024

  
  We're sorry to hear about your experience. This is not the level of service we aim to provide. Our records indicate that the denial of your request is due to the elapsed timeframe for filing a dispute. While we wish we could offer alternative refund methods, our system constraints prevent us from doing so as we no longer work with the payment processor involved.
  
  To assist you further, we can provide a letter from our company to support the reopening of the dispute. Alternatively, if you prefer to resolve the issue promptly, we can proceed with issuing a refund in the form of store credit. Please let us know how you would like to proceed, and we'll do our best to assist you.

  Customer response

  02/08/2024

   
  Complaint: 21263277
  
  I am rejecting this response because:
  I requested a refund the same day the sofa was received. To prove this, I have tracking the moving company picked up the sofa 3 days after delivery for the return. I met the time frame for a refund.

  Their response is completely false. I requested a refund to my credit card and was told they cannot refund to my credit card. They offered PayPal then said there was a problem. Then offered a check mailed and told to wait 30 days. I waited and they told me to file a dispute with my credit card there for keeping my money hoping my credit card will pay.

  Sincerely,
  
  *************************

  Business response

  02/09/2024

  Regarding the denial letter received from your financial institution, it stated that the dispute was denied due to the timeframe. We understand your expectation for a specific outcome, and we apologize for our inability to fulfill that promise. Sometimes, unforeseen circumstances arise that are beyond our control, necessitating adjustments to the resolution we can offer.
  
  As mentioned, we're here to assist you in reopening the dispute or proceeding with a refund through store credit. Please let us know how you'd like to proceed, and we'll do our best to accommodate your preferences.

  Customer response

  02/12/2024

   
  Complaint: 21263277
  
  I am rejecting this response because:what I am understanding is youre stating I was denied a refund from your business due to my timeliness in requesting it. I requested it immediately and was told you cannot refund through my *********** credit card nor PayPal. I was then promised a check mailed in 30 days. Why could this not be fulfilled? I do not want store credit. I would like to pay off the credit card that still has a balance accruing interest.

  please assist in sending a check.
  
  Sincerely,
  
  *************************

  Business response

  02/12/2024

  The reason why we can't refund you back through your original mode of payment is because we no longer work with the payment processor use when the order was place. The only option we have right now is to file a dispute with your financial institution. Once we receive the dispute we will respond to it and you will receive your refund through the dispute process. 

  We know you were expecting a certain outcome to be provided, and I apologize that we are unable to fulfill that promise. Unfortunately, there are certain situations that *** arise that are beyond our control, and as a result, we *** have to alter or adjust the resolution we can provide. 

  We can help you in starting the process for dispute. We can send you a letter that will prove our in ability to refund you back through your original mode of payment. In that way they re-open the dispute and notify us. 
  
  

  Customer response

  02/25/2024

   
  Complaint: 21263277
  
  I am rejecting this response because:
  
  Yes absolutely I would like a letter stating the process to open a dispute. I will only accept a full refund.

  i would like to keep the BBB claim open until I receive the letter and the refund is processed. 

  
  Sincerely,
  
  *************************

  Business response

  02/26/2024

  Attached is the document you can present to your bank. 

  We will continue to assist you on this matter. 

  Customer response

  02/26/2024

   
  Complaint: 21263277
  
  I am rejecting this response because:
  I did not know the dispute was for my bank. I want to dispute the transaction from Valyou. Also, I was offered a PayPal refund and a check refund. Why cannot that be honored 

  
  
  Sincerely,
  
  *************************

  Business response

  02/26/2024

  We apologize for our inability to fulfill that promise. Sometimes, unforeseen circumstances arise that are beyond our control, necessitating adjustments to the resolution we can offer.

  The only option that we have is either dispute or store credit. Most customers who was able to send this letter to their financial institution was able to open a dispute. 

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a BIG FRAUD. I returned a sofa for which they owed me $1700+. After long, they sent a check but with a wrong spelling of my name. Upon asking to reissue, they said they cannot tell me the timeline for reissuance and have stopped responding to my emails. I see their BBB accreditation has been removed too, which speaks how bad they are. Its been more than a year that I have not received the check. I copied their senior executives on emails and then too there had been no response. They also damaged my house and promised to fix that but no response on that too. I have put a post on their ******** and ******* channels for consumer to view and will be doing so at instagram too. Have also raised a complaint with ************************* Consumers should think 100 times before buying from them.

  Business response

  01/02/2024

  We understand your disappointment with the situation, and we apologize for any inconvenience caused. It seems that you were anticipating a specific resolution that we are currently unable to fulfill.
  
  Upon reviewing your order details, our team has been in contact with you and suggested disputing the charge with your financial institution as a potential course of action.
  
  If you have any questions or need assistance with initiating the dispute process, please let us know, and we will do our best to guide you through it. We value your feedback and are here to help resolve this matter to the best of our abilities.

  Customer response

  01/03/2024

   
  Complaint: 21043299
  
  I am rejecting this response because I told the merchant several times in last 1.5 years or so that I cannot locate the card / account / bank that I used to make the purchase and thus cannot dispute it (I could have potentially closed that account). I would not have reached out to them if I could have located that (I would have disputed it when the merchant suggested it the first time). I checked all the statements for all my existing accounts and cannot track it.

  I JUST CANNOT UNDERSTAND why they cannot issue a new check and do a stop payment on the old one. After all it was their fault on misspelling the name, not mine.

  Sincerely,
  
  ***********************

  Business response

  01/04/2024

  We recognize the challenge you're facing in locating the card used for the purchase. Unfortunately, our system does not store such sensitive information. To assist in the dispute process, we recommend checking the order confirmation email we sent you initially, as it may contain details about the card used.
  At this point, our options are limited to proceeding with the dispute process. Alternatively, if you would consider it, we can offer a resolution in the form of store credit. Please let us know your preference so that we can proceed accordingly.

  Customer response

  01/10/2024

   
  Complaint: 21043299
  
  I am rejecting this response because:

  VALYOU IS RUNNING A SCAM BY NOT REFUNDING THE HARD EARNED MONEY OF THEIR CONSUMERS. Further details below:
  

  I am not sure why Valyou is every time asking the same thing that I already responded to them on ******** or email. I clearly informed them that I placed this order with their ********* Store and never got the confirmation email that contains the last 4 digit card info (I would not have been wasting my time here if I would have gotten that). I have the emails exchange with the store manager for some query I had on the same day, where the order number is quoted. I even tried contacting the sales person (Nofar) at the store but she said only Valyous customer service should be able to help here.
  

  I also went to my bank and also the bank whose check was issued by Valyou to see if they can honor the check but they both said its not possible with the wrong name. They both were completely shocked and said there is NO REASON for not issuing a new check. And both the banks also said there could be something FRAUDULENT here.

  Also, upon checking better business bureau complaints, I saw there is at least one more customer who is frustrated for the same reason of Valyou not issuing a check. Attaching that herewith. 
  

  VALYOU IS RUNNING A SCAM BY NOT REFUNDING THE HARD EARNED MONEY OF THEIR CONSUMERS.

  
  Sincerely,
  
  ***********************

  Business response

  01/10/2024

  We are sorry to hear about your feelings towards our company. As previously mentioned, the current option available is through the dispute process. We have forwarded your details to **************** to explore if there are additional ways we can assist you. We will continue our communication with you through this channel.
  
  
  

• Initial Complaint

  12/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  An order for three items was placed in the first week of December, 2022. Shipping for each of these products were advertised as 2-5 [business] days at the time the order was placed. Only after the order was filled, we received notification that the delivery timeline was changed to 2-4 weeks. We attempted to cancel the order due to the unanticipated extended delivery timeframe, but customer service doubled down on delivery lies and told us we would receive shipment in 10 business days. That obviously did not occur, and they are now telling us it will be another 4-6 weeks. When I brought these issues to the attention of customer service, they were dismissive for being upset about their lies, and insisted that delays were due to third party shipping agents. They also doubled down on their claim that the shipping timeframe advertised on their website at the time of purchase was for 2-4 weeks. This is a lie that conveniently cannot be challenged except for the fact that we would not have made a purchase for such a long and extended delivery timeframe as furniture was a priority for hosting family. I was told that my complaints would be sent to a manager - no resolution has been offered at this time. Valyou does not value honesty and integrity. They lie to customers and exploit. There is nothing ethical about systematically practicing dishonest communication to bait customers. Valyou hides behind red tape and avoids accountability from every angle. Valyou's false claims and strategic vagueness violate consumer confidence. I would never recommend Valyou to anyone.

  Business response

  12/20/2023

  We sincerely apologize if the shipping timeline or the information provided on our website did not meet your expectations.
  It's essential to understand that our website is directly linked to our inventory, and stock status changes in real-time. As multiple users access the website simultaneously, the status of your order may shift after payment.
  
  We are committed to meeting the estimated ship date outlined on our website. However, it's crucial to note that these are estimates and subject to change based on various factors, including the specific product ordered, shipping location, and third-party couriers. Our shipping policy can be reviewed here:*******************************************************************
  
  As of today, we can confirm that your order is currently under the attention of our order manager for cancellation. We regret any inconvenience this situation may have caused, and we assure you that your cancellation request will be processed following our cancellation policy. *******************************************************************
  
  Your feedback is valuable to us, and we will use it as an opportunity to improve our services.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  When I purchased the couch on 11/13/23 is said "IN STOCK SHIPS 2-5 DAYS" Then when purchase confirmation came through it changed to "Ships within 2-4 weeks" ... NOW 12/18, it is showing first delivery available to be 1/1/24 -- SEVEN WEEKS FROM PURCHASE. I never would have purchased if that were disclosed. I understand some delay like the original 2-4 weeks, but 7 after it stated in stock when I purchased is ridiculous. I have reached out to customer service multiple times, 11/17, 12/6 (customer service tried to tell me the combination I selected was not on a 2-5 in stock, ship turn around, but they were wrong, was and is still showing 2-5 days on their website, deceiving customers) and on 12/11 was told they would ship this item with a special shipping service to expediate the delivery and cover the cost. On 12/16 I was notified the couch was picked up in **********, but first available delivery dates to TN were not until after the first of ****. This seems like they are not trying to actually expedite the shipping, I understand things happen; but I have felt nothing but lies and deceit since I purchased from here Order Confirmation: VA14915

  Business response

  12/18/2023

  We share in your excitement about receiving your Feathers Sofa, and we genuinely appreciate your enthusiasm.
  
  Our website is intricately linked to our inventory, allowing multiple users to access it simultaneously. This might explain the status change after your order was completed, indicating a possible depletion of stocks at the time.
  
  We understand and apologize for any unmet expectations regarding shipping times. We are actively communicating with our point of contact (POC) to explore the possibility of expediting your delivery, ideally before the New Year. Please bear with us as we work to address this matter.
  
  For a comprehensive understanding of our shipping policies, you can refer to the details posted on our website: *******************************************************************. We appreciate your patience and cooperation.

  Customer response

  12/21/2023

   
  Complaint: 21023544
  
  I am rejecting this response because: I have seen no efforts since being told over 11 days ago expedited shipping would be arranged, nothing has changed with the shipping status after the first of the year. There are no comments or anything about trying to expedite it on the shipping notification site and I even called to try and do it myself and they had no record of an expedited request from the originating company. 

  I provided the confirmation email where it shows it was in stock and ready to ship upon purchase, and again I do understand some delays happen. But over 7 weeks when I was first quoted 2-5 days and then 2-4 weeks is not acceptable. I needed this item before Christmas,  so our new build would have furniture to use on Christmas morning, now that's impossible and my children will be sitting on the floor. 
  
  Sincerely,
  
  *****************************

  Business response

  12/21/2023

  We have escalated this with the courier but have not received any feedback yet. 

  As much as we want to guarantee that it will arrive in time for the holiday we have minimal to no control over their schedule. Once we hear from them we will let you know. 

• Initial Complaint

  12/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  *** had reached out a number of times to have my order cancelled due to seeing such negative reviews and each time they have lied and said it was in process. I shouldnt have to go through customer service to cancel an order. Ive talked to 4 different people and no real update on a refund

  Business response

  12/13/2023

  Thank you for reaching out. 

  We have a dedicated manager that process cancellation and normally take ***** hours for it to be processed. Your request for cancellation was sent last December 12th. Kindly understand that we are working with limited staff and not everyone can complete the said task. Our records show that your order was cancelled and refunded, allow 5-7 business days for the funds to be back in your account. 

  Know that we take your feedback as a growth opportunity. 

• Initial Complaint

  10/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order placed with Valuou on 14Nov22.Order #VF13221.Afterpay was used making 5 payments totaling ******* ( no fees or interest) Afterpay account paid via Amex credit card There were repeated delays/misleading emails from Valyou; eventually a refund was offered. After approx 9 months we requested a refund as offered.Valyou informed us they could not provide a refund as offered/in accordance with their own policy.We were told we have to dispute the charge with our bank. We attempted but we were past the 120 charge back period for both afterpay and Amex. We provided this information to Valyou and they still refused to provide a refund and insisted we dispute the charge.We are left with no other option besides legal action which is costly and time consuming. I am active duty military and have an appt set with our legal service but I hate to waste their limited bandwidth on this terrible company.I have dozens of emails with Valyou and Amex and after pay that be provided if needed. ( I provided screen shots of my most recent attempt to request a refund)

  Business response

  10/20/2023

  We sincerely apologize for the experience you've encountered, as it is not the level of service we aim to provide. We want to assure you that if there were alternative options available, we would have certainly offered them to you. However, at this time, the sole recourse we can offer is to initiate the dispute process.
  
  It's worth noting that other customers who have found themselves in a similar situation as yours have successfully disputed the charge with their bank, even if it falls outside the standard timeline for such actions.
  
  If you require any specific documents or information to assist you with the dispute process, please do not hesitate to inform us. We are here to support you and ensure that your concerns are addressed thoroughly. Your satisfaction remains our priority.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered two feather ottomans, last October and never received them nearly a year later. I regularly reached out to them to ask for updates and they always said they would just call me when it is ready to ship. Have still not heard from them.

  Business response

  10/06/2023

  Thank you for reaching out. 

  We regret to inform you that the ottomans are experiencing a longer delay than we initially anticipated. While we wish we could provide you with a specific delivery date, we are also reliant on information from the manufacturer, which we currently do not have.
  We want to ensure that you have the freedom to make the best decision for your situation. You can choose to wait further for the ottomans to arrive, or if you decide to cancel your order, please let us know, and we will guide you through the necessary steps to process the cancellation. Your satisfaction is important to us, and we appreciate your understanding during this delay.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a sofa from ***** on October 10th 2022 with the promise from the company that the couch would deliver before the end of the year. Prior to the end of the year customer service reached out to let me know it would be delayed. Noting this, after the new year I followed up monthly for updates and they just kept pushing back delivery. Around Spring time 2023 they were not able to provide an eta. In June 2023, I cancelled the order to be refunded back to my original payment as it says on their site. They then attempted to refund only once. After that they insisted I file a dispute of the charge with my bank, which I did twice and was denied once due to length of time and the second time since it was a true legitimate charge. I went back to ***** and they continued with the same story and will not provide a phone number to call or a manager. They also have not provided a couch either. I would like to have some clarity on this situation as they have taken money I earned and paid them and not provided a good or refund. I can also provide the entire email chain as it was documented there.

  Business response

  10/04/2023

  Thank you for reaching out. 

  We regret to hear that you've already requested a cancellation and are seeking a refund. According to our records, our customer service team has offered to facilitate a three-way call with your bank to assist with the dispute process. Unfortunately, at this time, our only available option is to proceed with the dispute through your financial institution. Our inability to process a refund through the original payment method is due to our transition away from the payment processor used when the order was placed.
  If you could kindly inform us of your availability, we can schedule a call with your bank. Please don't hesitate to reach out to our customer service line for further assistance. We appreciate your cooperation in resolving this matter.

  Customer response

  10/05/2023

   
  Complaint: 20696901
  
  I am rejecting this response because: I asked to cancel my order in June and did not receive any notification of the payment processor no longer in use or any reasoning why they could not refund to my original payment. I do not see how this is my responsibility. I processed the dispute through my bank twice and spoke with representatives who understand the situation. Both were denied as the charge is legitimate. I would need to know what they would like to say to my bank that would change their mind as in my mind I am the customer of the bank and they are more likely to understand my position and not Valyos. I have also asked many times for a working phone contact at ***** which has been repeatedly denied despite them insisting on talking to the bank. I would be happy with a check refund or alternative method to my original payment as this has now been drawn out to a year coming this Monday 10/11 and this is my money that is now not being returned to me in the form of a good or my bank account.

  
  Sincerely,
  
  *********************************

  Business response

  10/10/2023

  Thank you for your response.

  As stated on our previous response, we don't have available options right now but through dispute. Our customer service line is ************ however since we are working with limited staff we don't have a dedicated agent that can answer the call but we can schedule for you to receive a call from one of our agents and schedule a conference call to your bank.

  Customer response

  10/16/2023

   
  Complaint: 20696901
  
  I am rejecting this response because:
  I will schedule a three way call with my bank however if they are not able to do this I would like to have colors other options to get back the money I am owed. 
  

  I am placing a call with them to schedule this and would appreciate it if you are available when they can be. 
  
  Sincerely,
  
  *********************************

  Business response

  10/16/2023

  We will wait for any update coming from you.

  We will have someone from our team help you out with this. 

  Customer response

  10/17/2023

   
  Complaint: 20696901
  
  I am rejecting this response because: my bank which I will disclose to you is 5/3 Bank is not allowed to make three way calls or any calls with the merchant on their customer purchases. Your response for a three way call is denied and either a refund back to my card, check or cash asap is preferred from you. 
  
  Sincerely,
  
  *********************************

  Business response

  10/19/2023

  Kindly send the denial letter to our Valyou email. 

  The letter should include that dispute was escalated and denied with the reason of denial. And that the bank refused to do a three way call with the merchant once we receive it we will forward it to the right department. 

   

   

  Customer response

  10/25/2023

   
  Complaint: 20696901
  
  I am rejecting this response because:

  I have called my bank again for the letter denial of a three way call. They have advised me that they can have you submit a letter. I have reopened the dispute and will wait for a letter of what would be said on the call to supplement my dispute for the third time. Denial of the original disputes was initially attached to this complaint and I can see is still attached  

  
  Sincerely,
  
  *********************************

  Business response

  10/26/2023

  We appreciate your cooperation. 

  We will wait for any further information from you here since dispute has been re-opened. 

  Customer response

  10/29/2023

   
  Complaint: 20696901
  
  I am rejecting this response because: I requested a letter in place of a phone call to supplement the dispute. My bank has requested this from you. 
  
  Sincerely,
  
  *********************************

  Business response

  10/31/2023

  Thank you for letting us know. 

  We do not show inquiry from the bank in regards to the dispute. But we attached the document to help you with the dispute process. 

  Customer response

  11/01/2023

   
  Complaint: 20696901
  
  I am rejecting this response because: Thank you for providing. I will send through an update once I receive as they noted it can take up to 30 days. 
  
  Sincerely,
  
  *********************************

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