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Business Profile

Furniture Designers

Valyou

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Customer Complaints Summary

  • 489 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase. A bed which I paid with my debit card, The original date I received was for February 3, 2025. Then they moved the delivery date to March 11, 2025. Now they are saying Aprill 10 2025, 2025. Then they tell me that they keep half of the money I paid if they have to refund the money. I want this company to pay for what they are doing. I want legal action done.

  • Initial Complaint

    Date:02/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 11/1/2024 Price of item paid: $549.95 Item purchased : Accent Chair Order details: Order #VA26547 Confirmed Nov 1, 2024 from order #D29348 Nature of dispute: Unfulfilled Delivery Order was place on Nov 1st 2024 and was expected to be delivered by Dec 26th 2024. Since the order was not delivered, I reached out to customer service, and they informed me that the delivery had been rescheduled to the first week of February 2025. However, when I followed up in the first week of February, I was told that the delivery date had been moved again to March 4th, 2025. Now, customer service is no longer responding and is simply ignoring my messages and emails.

  • Initial Complaint

    Date:01/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I ordered a small table that I have waited for now 3 months. I have had zero help from the company, when I try to cancel my order, I am told I have to pay a cancellation fee, even though my final price included shipping in the charges. I would like to get my money back from this company and my order cancelled.

  • Initial Complaint

    Date:09/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/11/24 $1,500.00 I cannot get a straight answer as to where my furniture is from this company. It shouldve been here days ago and one moment Im told its left the warehouse then after the shipping company tells me thats not true, then it changed to well theres a hold on your shipment but we cant tell you why. We have to forward the issue to another department. I have gotten better customer service at the dollar store. I just want to know its on its way truly otherwise I need to cancel it. Im going to be sitting on the floor for weeks if not months at this rate. This is a couch for a new apartment.

    Business Response

    Date: 09/30/2024

    Thank you for reaching out.

    Were sorry to hear about your experience, as this is never the service we aim to provide. Our records show that you spoke with one of our representatives, and the issue was escalated to the right department for internal communication with the carrier.

    Upon checking your tracking information today, it appears that the carrier has sent a message to schedule the delivery. If you need any further assistance, please dont hesitate to reach out.

    Customer Answer

    Date: 10/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a couch from Valyou on April 1, 2024. It is now September 11, 2024 and there have been numerous delays to this shipment. From other research on the internet, it appears possible this company is a scam or at least has terrible business practice. I was given finally a new update on July 10, 2024 that its finally shipped and it is apparently now at the local delivery hub being held up from an issue with ************************** of the reasons they gave me for the delay was "an internal dispute between Valyou furniture and the logistics carrier". No further clarification, and certainly no clarification between why this is not handled internally and out of the customer's *************

    Business Response

    Date: 09/26/2024

    Thank you for reaching out.

    We sincerely apologize for the inconvenience youve experiencedthis is not the standard we aim to uphold.

    Based on our records, order was delivered September 23rd. We appreciate your patience and understanding despite multiple hiccups. We will not resolve this issue without your cooperation. 

    We truly value your feedback and will use it to improve our services moving forward.

    Customer Answer

    Date: 09/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******-****

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a couch on August 2nd and wasnt notified upon ordering that it wasnt in stock. Ive watched its progress in tracking saying in production for a month, reaching out via chat on the computer, text with the number given, and email to the sales person I worked with for information on timing, as I needed this item for an event. Since Sept. 3rd this item has been marked as ready to ship, and I have reached out to the company no less than 10 times trying to get a shipment scheduled but have received NO answers and it has been impossible to work with an actual human.Additionally, we were charged for this couch at purchase instead of when it ships which is standard.This process has been horrible and I wont order from here again, you cant just charge people for a product and then never ship it and have no customer service to help with anything or answer questions!

    Business Response

    Date: 09/26/2024

    Thank you for reaching out.

    We apologize for the inconvenience youve experiencedthis is not the standard we strive to provide.

    Even with a limited staff, our team made sure to address all your communications. We regret that it resulted in a dispute and subsequent cancellation of your order.

    Our finance team has responded to the dispute, and you should receive your refund through the dispute process soon.

    Once again, we apologize for the inconvenience and will use this feedback to enhance our service.

    Customer Answer

    Date: 10/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:09/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Valyou furniture on 06/29/24 for their 88" feathers sectional chair with a expected date of delivery for July 28th. I was very hesitant to place an order based on the BAD reviews on delivery but they assured me that this was due to shipping issues overseas and have worked on correcting the issue. July 28th has approached and I didnt received any updates from Valyou, so I reached out to see where was my order (The lack of a direct number to call customer service is highly annoying) and I received a response via email that my order was being picked up by Deliveright and it should be with me shortly. August 15 - I patiently waited and the middle of August rolls around and I was checking the tracking from Deliveright and I noticed that he was at the last mile in ******* but was held from the shipper. I contacted Valyou again and they told me that they needed to research. I called Deliveright and they told me that they only received a single piece for my chair and its a 2 part chair. August 23rd I spoke with an agent from Valyou and they offered me a credit of 50 dollars towards my order and they issued it right away and promised that management was looking into why the delay. They told me that they would have my order out as soon as possible. Today I received a notification that my order is complete and when i check the tracking details it shows my ordered cancelled. I called Deliveright and they confirmed that Valyou cancelled the order. No refund, no email nothing... ************ is a complete scam and anyone looking to purchase anything needs to stay far away.

    Business Response

    Date: 09/26/2024

    Thank you for reaching out.

    We sincerely apologize for the inconvenience you’ve experienced—this is not the standard we aim to uphold.

    Based on our records, you've already been in communication with one of our Customer Service Agents via SMS and agreed to continue waiting for the order.

    The order was delivered last September 21st. 

    We truly value your feedback and will use it to improve our services moving forward.

    Customer Answer

    Date: 09/26/2024

     
    Complaint: 22259497

    I am rejecting this response because:

    All though the item was delivered your business ethics are extremely poor! No direct number to speak someone. No escalation process. No manager to speak too! Your company is complete garbage when it comes to client experience. I couldn’t pay me enough to do business with you again. I’m only posted this so others know what type of company this is. 

    Sincerely,

    Ryan Mohabir

    Business Response

    Date: 09/30/2024


    We respect your opinion about our company and appreciate your feedback. We'll ensure it is used to improve our service moving forward.

  • Initial Complaint

    Date:09/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a couch on 8/18/2024. When placing my order, the website said my item would be guaranteed by 9/4. Furthermore, when I received my order confirmation e-mail, it said my items were in stock and ready to ship within 2-5 days. I then did not hear anything else, so on the week of my estimated delivery, I followed up via chat on their website. I was told it was a pre-order and that I would get hit with a 50% cancellation fee if I cancelled my order. There is no way to get an *** and they then said the *** for delivery would be 9/23. I advised I would never have bought the couch if it wasn't able to get here in time as I am on vacation later this month. I have spoken via chat multiple times with customer service and there has been no resolution, no helpful guidance and no way to escalate this issue. They have stopped responding to my messages asking for assistance and an update, and after being told I would receive a tracking link by 9/9, I still have nothing. At this point i am heavily concerned I will not receive my item within the timeframe promised.

    Business Response

    Date: 09/26/2024

    Thank you for reaching out.

    We sincerely apologize for the inconvenience youve experiencedthis is not the standard we aim to uphold.

    Based on our records, you've already been in communication with one of our **************** Agents via SMS and agreed to continue waiting for the order.

    The order is currently in the carriers possession and is estimated to arrive by October 14th. They will reach out once the *** is finalized.

    We truly value your feedback and will use it to improve our services moving forward.

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two chairs (Valsheep) from Valyou on 10/16/2022 and they have only shipped me one of the two chairs. I have emailed their customer service 5+ times in the last two years and every time they claim they do not have the chair in stock (but I see it being available on their website.) They keep stalling me and delayig the shipment of the second chair. It has been over 22 months since the purchase.order #VF10621

    Business Response

    Date: 09/26/2024

    We regret that the chair was not shipped out yet. Order is still being processed according to the team. 

    If waiting is no longer an option, we can cancel the order for you this time. Let us know how you wish to proceed. 

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a couch in November 2023 and it was delivered January 2024. I had the couch for 4 months before the material on the cushions started ripping, and had runs. I contacted the business and they said rips/tears/stains (even though its advertised as stain-proof/spill-proof) were not covered by warranty, and directed me to a page to spend another $300 for replacement cushions.

    Business Response

    Date: 08/23/2024

    Thank you for reaching out.

    Were sorry to hear about the issues with your Feather covers, ******. While our couches are designed to withstand significant wear and tear, including from active children and pets, the fabric may still be vulnerable to scratches and other damages. Our warranty covers certain issues, and you can review the policy here: *******************************************************************. If you believe your situation qualifies, you can file a claim through the same page. Please note that submitting a claim does not guarantee coverage.

    We appreciate your understanding and hope this helps.

Valyou is NOT a BBB Accredited Business.

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