Complaintsfor310 Nutrition, LLC

• Initial Complaint

  01/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered the starter kit for $9.00 got email saying it was gonna be delivered on 1/16 . never received it. I just want the kit so I can at least try it .

  

  Business response

  01/23/2024

  Hi ****,
  
  We hope this response finds you well. This is ****, one of the Supervisor at 310 Nutrition Customer Service.
  
  We are writing in reference to your recent order with OID ******* last January 07, ****. We are sorry to know that you did not receive your order from us.
  
  We have checked on your order status via *** tracking details, it appears that the package has already been delivered Monday, January 22 at 4:08 P.M. at PARCEL LOCKER with tracking number 92748901790555573008069654.
  
  You may also refer to the link for quick reference when tracking your shipment.
  **********************************************************************************************************
  
  Although we understand that you did not receive the order which triggers this communication. We will go ahead and coordinate with our partner carrier (***) to further investigate on the delivered not received package.
  
  In the meantime, please allow us to send you a replacement order. But before we do that, can you please confirm with us your shipping address?
  
  We tried calling you just few minutes ago, however our call was routed to voicemail so we are sending this response to you here in this platform. 
  
  We are looking forward of hearing from you.
  
  Kind Regards,

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to cancel this subscription and the company makes it very difficult to do so. If you click on the link to cancel, it will take you to a box to go back, or pause the second icon to cancel on appears for a second and disappears to only leave you the option to either pause the subscription or to go back to the menu. I attempted a chat to cancel and would bot allow me to simply cance just continued to ask why and based on my responce either tried to sell me more product or then stated they are offline and ask to submit a email, which you know they will not answer to. I have taken screenshots of both the cancel page and the chat.

  

  Business response

  01/16/2024

  Hi *******,
  
  We hope this response finds you well. This is ****, one of the Supervisor at 310 Nutrition ****************** Team.
  
  We are writing in reference to your January 14, **** subscription order with us under OID number 3844734.
  
  We understand your concern regarding your subscription, we had carefully review your account as well as all your communication with us regarding your subscription and based on your contact history we are not able to receive any cancellation request prior to your shipment date hence the recent order was processed. 
  
  We would like to extend our apology for any inconvenience. We went ahead and initiated a refund back to your payment source amounting to $36.24. Refund should be posted back to your account within the next 3-5 business days or sooner.
  
  Since the order is already out for shipment, we can no longer cancel the order. You may just keep the order as we do not want to hassle you further in returning it.
  
  We also understand that you wanted to cancel your subscription, we would like to confirm that all subscription items has already been CANCELLED and rest assured that there will be no further shipments will be processed from your account.
  
  We would also like to thank you for being a customer of 310 for the past 3 years, know that we are always looking for ways to better our service and your feedback is an invaluable part of that process.
  
  
  Please let us know if there is anything else we can assist you.
  
  
  Kind Regards,

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1/5/2024 a email was sent to me indicating they had charged my credit card for a box of shakes. I had not ordered from them in months because I could no longer afford to do so. I thought I had cancelled any additional orders. After going into the site and ****** I found that they had shipped this order to a address that I have not lived at since August 2023. However, on the website it indicated that they had my new address but chose to send this order to my old address listed as a default address. I refuse to pay for a product that I am not receiving with someone else benefiting from it on my dime. I have sent a email to them and contacted them twice this morning with no response and no one answering the phone. I will also be filing a dispute with my **************** credit card company. I want my money back for Order# ******* Amount Paid: $74.48

  

  Business response

  01/10/2024

  Hi *****,
  
  We hope this response finds you well. This is ****, one of the Supervisor at 310 Nutrition ****************** Team.
  
  We are writing in reference to your January 05, **** subscription order with us under OID number 3837120.
  
  We understand your concern regarding your subscription, we had carefully review your account as well as all your communication with us regarding your account and we are not able to receive any subscription cancellation request from your contact history hence the recent order was processed. 
  
  We perfectly understand that you would like to receive a refund from your recent order. It appears that you had already filed a dispute/chargeback with your bank. During the bank dispute process, we are unable to process any refund from our end. 
  
  The merchant, which is 310 Nutrition will be able to process a refund if you will lift the dispute/chargeback with your bank. Once this is done, kindly notify us immediately so we can perform the necessary credit back to your account. You may also keep the order as we do not want to further hassle you in returning the item.
  
  Just in case you decide not to lift the dispute and continue with the chargeback process, your bank will coordinate with us following the bank dispute process of your financial institution and it would be your bank to reimburse you the amount should we lose the case filed against this order.
  
  You may contact your bank to confirm this since they are perfectly aware of the whole chargeback process.
  
  We would like to confirm that your subscription has already been cancelled and rest assured that there will be no further shipments will be processed from your account.
  
  We apologize for any inconvenience and hope to hear back from you.
  
  
  Kind Regards,

  Customer response

  01/11/2024

  The business requested that I remove dispute claim from my bank so they can process my refund. The dispute was cancelled with **************** so there should be no problem processing my refund.

  Customer response

  01/11/2024

   
  Complaint: 21113910
  
  I am rejecting this response because:
  

  The business requested that I remove dispute claim from my bank so they can process my refund. The dispute was cancelled with **************** so there should be no problem processing my refund.

  
  Sincerely,
  
  *************************

  

  Business response

  01/15/2024

  Hi *****,
  
  We appreciate your response.
  
  Please be advised that we have gone ahead and accepted the chargeback you have filed to your bank. To simplify, we as the merchant lost the case. We no longer have the funds, it was already deducted/debited from us by your bank along with the charges and fees corresponding the bank dispute. 
  
  Per bank process, credit would now be issued by your card issuer since the dispute was resolved in your favor.
  
  Please see attached proof showing chargeback has been completed and your bank has already collected the funds from us in connection to the bank dispute filed.
  
  We hope this sets a more clear expectations regarding your refund.
  
  
  Kind Regards,

  Customer response

  01/15/2024

  I have replied back to the business and you about this complaint and it should not be closed because no credit has been issued back to my ***************** The only thing that needs to be done is issuing a credit back to my card that was charged. I read the response given to you by the business and I have no idea what the h*** is going on. Who is ******************? Is this the person crediting my account. Someone needs to be more specific or Im getting an Attorney involved. This is ridiculous already.

  

  Business response

  01/30/2024

  Hi *****,
   
  We appreciate your time in sending us your sentiments in response to our explanation.
   
  Please understand that per bank process, a provisional credit should have already been issued by your card issuer since we have accepted the chargeback you had filed with them and by us accepting the chargeback it means that we accepted that we have lost the case filed in line with the bank dispute process. They did not retracted/cancelled the chargeback and upon us losing the case they have already debited the funds from us on top of the corresponding bank dispute fees and charges.
   
  During a card chargeback process, the card issues or bank takes the disputed amount from the merchant/seller right away. The cardholder's bank also takes a chargeback fee from the merchant in line with the process. Refund timeframe varies depending on the card/bank issuer process.
   
  Kindly see the itemized details for further reference:
   
  Order ID: *******
  Order Date: January 5, **** at 4:04 am
  Order Amount: $74.48
  Chargeback filed date to bank: January 09
  Chargeback accepted: January 12
  Chargeback amount paid to Amex: $82.49 - this includes the chargeback fees we paid to your bank/card issuer.
   
  As much as we want to resolve and put an end on your back and forth inconvenience, our hands are now tied as we have already lost the chargeback case and credits is now due to be processed by your card issuer and no longer from our end.
   
  You may reach out again to your card issuer and present to them the screenshot we have attached to this email showing we accepted the chargeback as well as this email.
   
  Kind Regards,

• Initial Complaint

  01/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an email on January 2 that my 320 order was being prepared for shipment. This is a subscription I cancelled 2 months prior. On January 3, I entered a chat session on the 310 Nutrition website with **************** to complain and was told that even though my account shows the subscription as inactive, their website platform was undergoing an update and she was sorry for the inaccurate information. I have read other complaints about the same exact issue. ******* stated she was unable to stop the shipment, but was successful at canceling my subscription. My major complaint is I had to pay for something already cancelled, I received an item I did not want, and I am unable to delete my credit card information! 310 nutrition has me linked to a Shopify account which I never signed up for and it still doesnt let me delete my credit card information!! Why??? I have nothing outstanding so Im basically being held hostage and need to worry I will be charged again for a subscription I cancelled!!! This is unethical and unacceptable. I think this is the companys way of continuing to make money off of customers. I want my credit card information deleted immediately. Thank you

  

  Business response

  01/10/2024

  Hi ****,
  
  We hope this response finds you well. This is ****, one of the Supervisor at 310 Nutrition Customer Service.
  
  We are writing in reference to your January 03, **** subscription order with us under OID number 3835312.
  
  We understand your concern regarding your subscription, we had carefully review your account as well as all your communication with us regarding your subscription and we are not able to receive any cancellation request from your contact history hence the recent order was processed. 
  
  We would like to extend our apology for any inconvenience. We went ahead and initiated a refund back to your payment source amounting to $51.98. Refund should be posted back to your account within the next 3-5 business days or sooner.
  
  Since the order is already out for shipment and possibly delivered, we can no longer cancel the order. You may just keep the order as we do not want to hassle you further in returning it.
  
  We also understand that you wanted to cancel your subscription, we would like to confirm that all subscription items has already been cancelled and rest assured that there will be no further shipments will be processed from your account.
  
  We would also like to thank you for being a customer of 310 for the past 2 years, know that we are always looking for ways to better our service and your feedback is an invaluable part of that process.
  
  Please let us know if there is anything else we can assist you.
  
  Kind Regards,

  Customer response

  01/25/2024

  My issue has only been partially resolved. The image attached shows there is no way for me to remove my credit card information from 310 Nutrition website.  It will only allow you to change or update your payment method. Since there is nothing outstanding I should be able to remove my credit card information. Im requesting again to have my credit card information to be removed from their site. Thank you

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Similar to many other complaints I see on this site about this company, when logged into my 310 Nutrition account it showed I had "no active subscriptions." Yet, I received an email stating that my subscription was processing. I logged into my account again to check and it still showed "NO ACTIVE SUBSCRIPTIONS." I called and was unable to get anyone to answer the phone or return call from the voicemail I left. I used the Chat feature and was told that the items had already shipped and there was nothing they could do as to that order, but that they would cancel future shipments. How did I have future shipments where there were supposedly "NO ACTIVE SUBSCRIPTIONS?" Agent has supposedly cancelled the subscription I couldn't see. I was also informed that I can send the products back but that I will be responsible for shipping.

  

  Business response

  01/03/2024

  Hi ******, 
  
  We hope this response finds you well. This is ****, one of the Supervisor at 310 Nutrition Customer Service.
  
  We are writing in reference to your December 30, 2023 subscription order with us under OID number 3831389.
  
  We had carefully review your account as well as all your communication with us regarding your subscription.
  
  Our system shows that you have subscribed with few number of items since 2021 under every 30 days frequency. The most recent activity from your online account is when you moved your shipment dates to November 30, 2023, this was done October 15, 2023.
  
  Last November 27, 2023 you went ahead and skipped the November 30 shipment for all your subscription items which will move your next shipment date to December 30, 2023 based on your shipment frequency hence the recent order was processed. We have the footprints showing that you have been managing your subscription from your online account. Kindly see screenshot attached to this response. 
  
  Our record shows that you have called us thee times today (last contact history prior to today was September 14, 2023) but due to high call volume, we were not able to assist you in the queue until you were able to speak with one of our agent via chat.
  
  We take full accountability on any shortcoming from our end and will definitely use this to better our service.
  
  We understand that getting a hold of our customer service team could be frustrating. To compensate for this inconvenience, we went ahead and initiated a refund back to your payment source amounting to $229.96. Refund should be posted back to your account within the next 3-5 business days or sooner.
  
  Since the recent order is already in transit, we can no longer stop the shipment. Kindly contact us once the order is delivered so we can send you a pre-paid Return Label. This will shoulder the shipping cost in returning the item back to us. Kindly ensure return of the order to prevent any conditional credit from the refund we provided today.
  
  We would also like to confirm that your subscription has been fully cancelled and you will no longer receive any further shipments.
  
  We would also like to thank you for being a customer of 310 for the past 2 years, know that we are always looking for ways to better our service and your feedback is an invaluable part of that process.
  
  
  Please let us know if there is anything else we can assist you.
  
  
  Kind Regards,
  310 Nutrition

  Customer response

  01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that the offered resolution satisfactory.  However, it must be mentioned that when I last interacted with the website, I thought I had cancelled the subscriptions.  Then when logging in, it showed no active subscriptions.  This is a problem that could be rectified by 310 by simply sending an email to the subscribers BEFORE the order processes.  This would give the customer a chance to change and/or cancel the subscription.  If an email can be sent afterward, surely you can figure out how to send notification beforehand.  It would eliminate 90% of the complaints on this site about your company.  Instead, the way you conduct subscriptions now it appears as if you are trying to "gottcha" customers by making it impossible (at least incredibly difficult) to cancel subscriptions (especially since it shows there are no active subscriptions) and then hope the customer decides to just keep the product instead of taking the time, effort and $$ to send it back to the company for a refund.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did not place this order they charged me for and shipped. I have tried contacting the company and they will not answer my calls, I tried on their chat before they shipped order and did not hear back from them. I have emailed them back telling them I did not place order and already cancelled subscription mid December before order was processed. I want the money returned on my card. I am including screenshots from my account showing I do not have an active subscription. It shows inactive and yet they still charged me and will not *************. They have an automated system when I call that acknowledged me by my phone number asks me what I need and when I say I'm calling about this order they put in on hold for **************************************************************************** back.

  

  Business response

  01/03/2024

  Hi ******,
  
  We hope this response finds you well. This is ****, one of the Supervisor at 310 Nutrition Customer Service.
  
  We are writing in reference to your December 31, 2023 subscription order with us under OID number 3832488.
  
  We had carefully review your account as well as all your communication with us regarding your subscription.
  
  Our system shows that you have added our 310 Shake Variety Box and 310 Hydrate to your subscription last July 17, 2023 under every 45 days shipment frequency. We have the footprints showing that you have been managing your subscription from your online account.
  
  From your online account you have moved your shipment date to October 31, 2023 for both product and afterwards pushed it back again to December 31, 2023 hence the recent orders where processed. Kindly see screenshot attached to this response. 
  
  Our record shows that you have called us four times today (no previous contact history) but due to high call volume, we were not able to assist you in the queue. 
  
  We take full accountability on any shortcoming from our end and will definitely use this to better our service.
  
  We understand that getting a hold of our customer service team could be frustrating. To compensate for this inconvenience, we went ahead and initiated a refund back to your payment source amounting to $104.23. Refund should be posted back to your account within the next 3-5 business days or sooner.
  
  Since the order is already in transit, we can no longer stop the shipment. You may just keep the order as we do not want to hassle you further in returning it.
  
  We also understand that you wanted to cancel your subscription, we went ahead and proceed cancelling all your subscription and rest assured that there will be no further shipments will be processed from your account.
  
  We would also like to thank you for being a customer of 310 for the past 2 years, know that we are always looking for ways to better our service and your feedback is an invaluable part of that process.
  
  
  Please let us know if there is anything else we can assist you.
  
  Kind Regards,
  310 Nutrition

• Initial Complaint

  01/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled the subscription months ago since I was put on a medicine and could no longer use this product. I woke up this morning and was charged for a subscription I no longer have. I want a refund! I will gladly send the product back if it is already in transit, but this is not fair when I cancelled this months ago due to a medical condition. I uploaded a couple of photos but this doesnt necessarily tell the complete story. There were 2 charges on my credit card today and I want both refunded.

  

  Business response

  01/02/2024

  Hi ********,
  
  
  We hope this response finds you well. This is ****, one of the Supervisor at 310 Nutrition Customer Service.
  
  We are writing in reference to your December 31, 2023 subscription orders with us under OID number ******* and 3832669.
  
  We had carefully review your account as well as all your communication with us regarding your subscription for the Meal Replacement Shakes.
  Our system shows that you had subscribed to our Shakes last October 16, 2021 under monthly shipment frequency. We have the footprints showing that you have been managing your subscription account from your online account from changing flavors to changing shipment dates. The last modification you have done from your end was last February 07, 2023 where you have moved your shipment dates for both shakes to December 31, 2023 hence these recent orders where processed. Kindly see screenshot attached to this response. 
  In addition, we are unable to pull up any contact history requesting for cancellation of your subscription aside from the email you have sent December 31, 2023.
  
  We were able to stop the shipment and cancelled the recent two orders. Refund should be posted back to your payment source within the next 3-5 business days or sooner.
  
  We also understand that you wanted to cancel your subscription, we went ahead and proceed cancelling all your subscription and rest assured that there will be no further shipments will be processed from your account.
  
  We would also like to thank you for being a customer of 310 for the past 2 years, know that we are always looking for ways to better our service and your feedback is an invaluable part of that process.
  
  Please let us know if there is anything else we can assist you.
  
  Kind Regards,
  310 Nutrition

  

  Business response

  01/02/2024

  Please see screenshot that should be attached to our response to client under Complaint ID ********

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 12/9/2023, I purchased a product from 310Nutrition, which claimed a 30 day money-back guarantee. On 12/16, I contacted their support (email), as the product tasted poorly and was very gritty. On 12/17, I contacted support again (email) after not being satisfied with the product and requested a refund.On 12/21, I contacted support (email), again requesting a refund.On 12/28, I contacted support : - first through 'chat', which directs me to email or their 800 number; - second, calling their **************************** to email, then hangs up. I called a second time and requested to talk to a *********** being on hold for 21 minutes, I was told that there were "no representatives are available" and to leave a message. I left my requested information for a call back. - third, sent a 4th email requesting an refund *********** has not responded to any of my requests for refund.

  

  Business response

  01/02/2024

  Hi ***,
  
  We hope this response finds you well. This is ****, one of the Supervisor at 310 Nutrition Customer Service.
  
  We are writing in reference to your December 09, 2023 order with us under OID number 3817968.
  
  After careful review of your complaint as well as the history of communication you had with us, we would like to apologize if we were unable to attend to your calls on a timely manner. 
  
  Our record shows that you have called us three times last December 28 but due to high call volume, we were not able to assist you in the queue. We have sent you an email December 29 following up on your missed calls offering assistance however, we are not able to receive any response.
  
  We take full accountability on any shortcoming from our end and will definitely use this to better our service.
  
  We understand that getting a hold of our customer service team could be frustrating. To compensate for this inconvenience, we went ahead and initiated a refund back to your payment source amounting to $32.87. Shipping fee is not included per our Return and Money Back Guarantee Policy.
  
  You may just keep the order as we do not want to hassle you further in returning it.
  
  Refund should be posted back to your account within the next 3-5 business days or sooner.
  
  We would also like to thank you for being a customer of 310 and for trying out our products, know that we are always looking for ways to better our service and your feedback is an invaluable part of that process.
  
  Please let us know if there is anything else we can assist you.
  
  
  Kind Regards,
  310 Nutrition

  Customer response

  01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like it noted :

  - In their response, "... After careful review of your complaint as well as the history of communication you had with us, we would like to apologize if we were unable to attend to your calls on a timely manner" - 310Nutrition never contacted me, by phone or by email, until after I filed the complaint with the BBB.

  - In addition, "We have sent you an email December 29 following up on your missed calls offering assistance however, we are not able to receive any response" - no email was never received.  The only email received was on January 2, after the complaint was filed, to inform me of the issued refund.

  I do appreciate your assistance in resolving this matter.

  Sincerely,
  
  *********************

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received an email 12/19/23 AM stating my order of 310 Thin had shipped. I questioned this because although it had been a subscription item, I cancelled it after my last shipment as I medically cannot use this anymore. I logged into my 310 account and it showed No Active Subscriptions (screenshot attached) and next to the item picture it also showed Cancelled. I talked to ******* in **************** at approximately **** and she said I still had the recurring subscription. I said I had cancelled it and that the account also showed that I had no active subscriptions and she said that I just couldnt see the subscription because they changed platforms. But yet theres no link to this new Shopify portal on my 310 account. I feel this is deceptive when the Subscription area of the 310 website clearly shows the subscription was cancelled and I have no active subscriptions.

  

  Business response

  12/19/2023

  Hi ******,
  
  We hope this email finds you well. This is ****, one of the Supervisor here at 310 Nutrition Customer Service.
  
  We are writing in reference to your December 18, 2023 subscription order with us under OID number 3823493.
  
  We understand that you have health related reasons why you can no longer take the product you had subscribed with us. 
  
  We also want to apologize for any confusion on the migration of our tools which sends an impression that you no longer have an active subscription prior to the cancellation of your subscription. We acknowledge the shortcoming from our end for not being able to redirect our customers to the new subscription portal or any further lapses on our system upgrade.
  
  We would like to confirm that your subscription has been cancelled and will no longer receive any future shipments unless you manually place an order again.
  
  We have already processed a refund back to your payment source amounting to $41.49 and should be posted back to your account within the next 3-5 business days or sooner.
  
  As for the order that is already in transit, since we can no longer stop the shipment you can just go ahead and keep the order or give it to someone else since you can no longer take the product and we do not want to hassle you on returning it.
  
  We would also like to thank you for being a customer of 310 for almost 7 years and for allowing us to be part of your healthy lifestyle journey.
  
  Know that we are always looking for ways to better our service and your feedback is an invaluable part of that process.
  
  Please let us know if there is anything else we can assist you.
  
  Kind Regards,
  310 Nutrition

  Customer response

  12/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled this subscription months ago and upon receiving a notification that they were going to ship me another box of shakes, immediately called and told them not to, but they claimed it was too late. I AGAIN canceled the subscription and contacted them for full reimbursement of shipping costs and product but they want me to provide shipping. I'm NOT doing that as this entire subscription was already cancelled in March or April 2023

  

  Business response

  10/10/2023

  Hi *******,
  
  We hope this email finds you well. This is ****, one of the Supervisor here at 310 Nutrition Customer Service.
  
  We are writing in reference to your September 29, 2023 subscription order with us under OID number 3762997.
  
  After careful review, here's the summary of activity that took place on your subscription account.
  
  
  May 01, 2022 - When you first had your subscription with us for the 310 Variety Shake Box Auto Renew
  
  October 11, 2022 - You requested to cancel your subscription via chat and we were able to cancel as requested
  
  April 03, 2023 - You reactivated your subscription by placing an order online and contacted us via chat since you accidentally processed duplicate order - we were able to cancel the duplicate order
  
  June 30, 2023 - You modified your shipment date from your online account and skipped the July 02 shipment and you were able to sucessfully skipped the shipment under every 45 days shipment frequency
  
  August 11, 2023 - You again modified your shipment date from your online account and moved the subscription renewal date moved to Sep 29, 2023
  hence the order was processed.
  
  I have attached the footprint of modifications that happened on your subscription.
  
  We have also reviewed all your communication with us via chat, call and email and we were not able to find any request to cancel apart from October 11, 2022 request. Most of the modification was done by you from your online account.
  
  We are more than willing to send you a Return Label so you could return the last order without paying for shipping costs for a full refund under our Money Back Guarantee policy. Kindly contact us so we can send you the Return Label to your email.
  
  
  We would also like to thank you for trying out our products and know that we are always looking for ways to better our service, and your feedback is an invaluable part of that process.
  
  Please let us know if there is anything else we can do.
  
  Kind Regards,
  310 Nutrition

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩