We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Holding Company

Galaxy Capital Acquisitions, LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't not have an account or contract with this company. They somehow have put a lien on my house so that I can't do anything even if I had to pay them. They have never contacted me or served me with papers for court. They keep trying to go after my bank account without success. I need this lien removed so I can sell my house. There is absolutely nothing on my credit report from said company or record that *** had contact with them. They won't answer the phone or return calls if you leave a message.

    Business Response

    Date: 04/15/2025

    April 15, 2025
    RE:  **** ******

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details and have responded to the consumer under separate cover.  We advise the consumer to contact GIP at ************ to discuss the matter and provide proof of their claim. 

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Three of my credit cards are now being handled by this business and for months I've been leaving voicemails to get in contact with them to have these settled and deleted from my report. It is now 3/31/25 and to this date I've received no notice in the mail, call back or email. I need this resolved asap.Needless to say I don't have a contract with this company.

    Business Response

    Date: 04/03/2025

    We are unable to locate any account for this consumer with our office.  Please provide more information regarding an original account number so we may assist.

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact this company for a week and I have left voicemails. ***** CALLS YOU BACK. My original loan was with lending club and now sold to Galaxy. I have also emailed to ********************************************* and no response. I want to settle this act out. Be done with it. However this company is shady and dont reply??? What are they doing collection more interest??? I want this taken care of immediately or I will contact an attorney and just not pay so they cant come back later.

    Business Response

    Date: 04/03/2025

    April 3, 2025
    RE:  **** *****/*****

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details and have responded to the consumer under separate cover.  We advise the consumer to contact GIP at ************ to discuss the matter and provide proof of their claim. 

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

  • Initial Complaint

    Date:02/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had old credit card debt that I paid in full a year ago ($1011). It was removed from my credit report. Six months ago, it appeared back on it. I have tried calling 3 times in the past two months and it immediately directed me to leave a message. I left detailed messages and have not received a call back. I tried going to their website and send an email/injury and that wouldn't go through either. I don't know how I'm supposed to resolve the issue when there is no one to talk to. I can't explain I've already paid it or even offer to pay again (which I shouldn't have to do).

    Business Response

    Date: 02/27/2025

    February 27, 2025
    RE:  ******* *******

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details and have responded to the consumer under separate cover.  We advise the consumer to contact GIP at ************ to discuss the matter and provide proof of their claim. 

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *****************. I do not have a contract with Galaxy International Purchasing LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 01/28/2025

    January 28, 2025
    RE:  ***** ********

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details. We advise the consumer to contact GIP at ************ to discuss the matter. 

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020 I settled a debt on a personal loan from ************. I currently don't have access to the documentation from ************ confirming that the debt was settled. We are in between homes and our personal belongings are in a semi-trailer storage unit and not accessible. I believe the settled amount was around 12k. Fast forward to this last October ('24) and my wife and I begin the process of applying for a new mortgage. Mortgage lender wants to confirm the debt has been paid and there is no balance due. Come to find out that Galaxy bought the debt from ************. Personally, I have attempted to call Galaxy a number of times and am only met with voicemail. Left many messages and have yet to receive a call back. Mortgage lender has also tried to reach out many times, we even attempted a conference call to get the issue resolved. This is the last step, last info needed to proceed with our home purchase and really need this to be resolved. We have already sold our prior home, moved out and are temporarily living with a relative.

    Business Response

    Date: 01/07/2025

    January 7, 2025
    RE:  ***** *****

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details. We advise the consumer to contact GIP at ************ to discuss the matter and have responded to the consumer under separate cover.

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

  • Initial Complaint

    Date:12/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They filed this on my credit report and this is totally false I have no recollection of this company or their charges whatsoever I challenge them a month ago and they had to remove it off my credit report because it was false now they are doing it again I need your help very bad I would love to see if you can help me

    Business Response

    Date: 01/13/2025

    January 13, 2025
    RE:  ****** *****

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details. We advise the consumer to contact GIP at ************ to discuss the matter.  Please also note GIP has verified no account it owns is reporting at this time for this consumer.

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

    Customer Answer

    Date: 01/16/2025

     
    Complaint: 22729858

    I am rejecting this response because: why do they not want to talk to me on this site obviously they are wrong and they want to try to manipulate me without you being involved so no I do not want this decision

    Sincerely,

    ****** *****

    Business Response

    Date: 01/20/2025

    January 20, 2025
    FINAL RESPONSE
    RE:  ****** *****

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details. We advise the consumer to contact GIP at ************ to discuss the matter.  Please also note GIP has verified no account it owns is reporting at this time for this consumer.  We encourage the consumer to reverify his report.

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is trying to collect on a debt that has already been paid to the original creditor. A year ago. By a debt settlement agency. Ive tried to call in an attempt to resolve this, but every time I get voicemail. Im not leaving a message for any debt collector just so I can have some scammer call me back. It took me several searches on ****** to even find a phone number and who knows if its even the correct one. WHY are you trying to collect an already paid debt? How many other people are you doing this to?

    Business Response

    Date: 12/19/2024

    December 19, 2024
    RE:  ******** *****

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details. We advise the consumer to contact GIP at ************ to discuss the matter and have responded to the consumer under separate cover.

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 22706035

    I am rejecting this response because:

    Sincerely,

    ******** *****

    Customer Answer

    Date: 12/19/2024

    Satisfactory resolution. Galaxy has provided documentation regarding this.

  • Initial Complaint

    Date:11/22/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to contact this debt collector for over a year by phone, email, certified letter, and utilizing a debt resolution company. They will not respond for me or them to resolve the debt they purchased from my creditor. Looking through the complaints on BBB they are all responded to by a canned message. Who should have a complaint lodged against them in this situation is BBB. They allow this company their coveted affiliation and they do not resolve any of their complaints.

    Business Response

    Date: 11/25/2024

    Monday, November 25, 2024
    RE:  ***** *********

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details. We advise the consumer to contact GIP at ************ to discuss the matter and have responded to the consumer under separate cover.

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

    Customer Answer

    Date: 11/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My loan consolidation was bought by Galaxyfrom ************ / ****************** I have the funds that were be collected to close out this debt. Since my attorney / firm was removed - due to some other litigation - they are no longer representing me. I have the money and looking to close out this last account with ************************* they wont answer the phone, they wont call back, their website contact link is broken. I would like help in contacting them and resolving this asap.

    Business Response

    Date: 11/25/2024

    Monday, November 25, 2024
    RE:  ******* ******

    To Whom It May Concern:

    Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer is trying to contact us regarding an account owned by GIP.

    Due to the public nature of this forum, we decline to post further details. We advise the consumer to contact Spire Recovery Solutions at ************ who is servicing the account.  GIP may also be contacted at ************ to discuss the matter.

    We trust this response will satisfy your request. 

    Regards,

    ***** C. *****

Galaxy Capital Acquisitions, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.