Business ProfileforPlaza Hotel & Casino

I book my room on Priceline.com May 4th 2024 and paid the room price in full. After checking in my room, I lit 2 bath and body candles. Unfortunately, I do not like the smell of Hotel rooms. I also have problems with sleeping. So I travel with candles. Waking up, I poured the wax, after it cooled down, in the trash can. I was traveling on my motorcycle and couldn't pack the candles without doing so. 2 days later I see 3 charges totaling $389. Contacted the Hotel and was told the smoke detector detected smoke. I explained to the Rep and he stated, that would do it and there is a sign posted no smoking in the room. I stated I don't smoke, it was smoke when I blew out the 2, 3wick candles. He told me I need to speak ****************** the operation manager. I still have not heard from *******. I did receive a call from a Rep stating they were not giving me my money back. I also got hung up on by a Rep because i asked him to read back my number. He was yelling and was very rude. Now, I am unable to pick my daughter up from college because they took my money. I will never stay there again.