Business ProfileforThe LINQ Hotel & Casino

I would give 0 stars if it were an option. I booked my room for 3 nights 6/28 - 7/1. The total for my stay was $400.85. When I showed up to check in they wanted to charge me $659.35. They said there was a glitch in their system and I was in “incorrectly” booked at the wrong rate. There was also another guest who had the exact same problem as me trying to check in at the same time. The workers at the check in desk would not honor the price I originally booked for. You can’t just book a rate for someone and then decide oops we messed up and try and charge an extra $300. I booked at the Linq because I thought the price was fair. It felt illegal what they were doing, not letting me and the other guest stay at the price we booked. It’s not our fault that the system glitched. They offered 20% off and $50 dining credit to which I refused. I wanted my rate I originally booked! Then they offered $150 for the night where the price glitched to which I also refused. We ended up “settling” on $100 for the night and the $50 dining credit. I’m pregnant and it was over 100° that day in Las Vegas and we’d been standing in the lobby trying to dispute the issue for almost an hour. I only agreed because I needed to rest. I think the Linq should still honor the original booking rate of $400.85 instead of the $503 we were charged. I emailed the Linq since I returned home only to be met with a condescending email back from Krystal about how my total ONLY came to $509 instead of $400. How disrespectful! She doesn’t know my situation or my finances…how dare her act like it’s ONLY $509.