Reviews

Review Details

• Review fromWilliam C

  Date: 04/29/2025

  1 star
  The LinQ Hotel tried to overcharge me for an upgrade that I did not receive. When I complained they gave me attitude about fixing their mistake. It got me wondering if other people were cheated and overcharged and didn't catch it on the receipt? I wouldn't trust Ceasars Entertainment to make those right. I asked the management on a phone call yesterday about the attempt to defraud and steal from me. They fixated on the fact that they fixed the mistake instead of apologizing and seeking to fix their lame billing system. I want answers and so I will be denying the charge to my credit card and force them to contact me with some appropriate mea culpa. Worst thing in the world is to be intentionally duped and they get away with it. So buckle up. I won't pay until I am satisfied.

• Review fromI. S

  Date: 09/01/2024

  1 star

  I. S

  Date: 09/01/2024

  ?? ?? DO NOT STAY HERE ???? The LINQ Hotel + Experience The WORST experience ever, my experience in this hotel/casino was so bad that I have to get my lawyer involved. And also had to record this so called "experience". NEVER, in all my years of traveling have I ever been treated like this as a guest in a hotel. The treatment that my mother and I received from the "higher up supervisor", was extremely disappointing, despicable and demeaning. Her name is Cristah, The Head Supervisor at The Linq Hotel/Casino experience. I was just in complete shock at how rude and disrespectful Cristah was. It was appalling to know that this is the head supervisor of a new hotel, which explains why the reviews aren't too good. Cristah was obviously taking advantage of her position, and she definitely showed it. My mother and I went through so much with this hotel for over 6hrs, in their lobby!! smh My mother needed to take her medicine and Cristah could care less. She jumped up, was extremely polite to these Caucasian ladies that was complaining about the hotel as well. It's like once Cristah saw us, "the black ones"; her attitude would shift immediately. The rude sarcasm, passive aggression was unwarranted, unnecessary, and uncalled for someone in her position. Cristah was just HORRIBLE, but my mother paid in advance to stay here, so we unfortunately stayed in a crappy complimentary room. For all that trouble, we received a broken fridge, a dirty carpet that had my feet itching badly, stained mirrors, and the uncomfortable bed. Oh, and let's not forget the mildew on the shower faucet. I have pictures. I had to go buy a big can of lysol for me because lord knows the allergic reaction my body would of went through on those sheets, or that bathroom alone! We faced an inequality and injustice at that LINQ Hotel/Experience. Treated like we weren't even human beings. EVERY social media platform and news platform will know about what happened on 8/24/24 in The LINQ Hotel + Experience!!!

  The LINQ Hotel & Casino

  Date: 02/10/2025

  Hello Illeece,

  I am deeply sorry to hear about the distressing experience you and your mother faced during your stay. What you’ve described is completely unacceptable, and I understand how upsetting it must have been, especially with the way you were treated by the staff and supervisor. No guest should ever feel disrespected or mistreated, and it’s troubling to hear about the conditions of your room, as well as the behavior of Cristah. This experience falls far short of the standard we strive to provide at The LINQ, and I sincerely apologize for the frustration, discomfort, and emotional distress it caused. I want to assure you that your feedback is being taken very seriously. We are committed to investigating this matter thoroughly, and your experience will be addressed with the team. In addition to the condition of the room, it’s concerning to hear about the apparent disparity in how you and others were treated. This behavior is not reflective of our values, and we are taking steps to ensure that situations like this do not happen again. Please feel free to reach out directly if you'd like to discuss this further or if there's anything we can do to help resolve the matter. Your experience matters, and we are grateful that you brought it to our attention.

• Review fromEmily G

  Date: 07/10/2024

  1 star

  Emily G

  Date: 07/10/2024

  I would give 0 stars if it were an option. I booked my room for 3 nights 6/28 - 7/1. The total for my stay was $400.85. When I showed up to check in they wanted to charge me $659.35. They said there was a glitch in their system and I was in “incorrectly” booked at the wrong rate. There was also another guest who had the exact same problem as me trying to check in at the same time. The workers at the check in desk would not honor the price I originally booked for. You can’t just book a rate for someone and then decide oops we messed up and try and charge an extra $300. I booked at the Linq because I thought the price was fair. It felt illegal what they were doing, not letting me and the other guest stay at the price we booked. It’s not our fault that the system glitched. They offered 20% off and $50 dining credit to which I refused. I wanted my rate I originally booked! Then they offered $150 for the night where the price glitched to which I also refused. We ended up “settling” on $100 for the night and the $50 dining credit. I’m pregnant and it was over 100° that day in Las Vegas and we’d been standing in the lobby trying to dispute the issue for almost an hour. I only agreed because I needed to rest. I think the Linq should still honor the original booking rate of $400.85 instead of the $503 we were charged. I emailed the Linq since I returned home only to be met with a condescending email back from Krystal about how my total ONLY came to $509 instead of $400. How disrespectful! She doesn’t know my situation or my finances…how dare her act like it’s ONLY $509.

  The LINQ Hotel & Casino

  Date: 02/10/2025

  Hello Emily,

  I’m truly sorry to hear about the frustrating experience you had during your stay. It’s completely understandable that you would feel upset and disappointed by the situation, especially considering the circumstances surrounding your booking and the way it was handled. The rate you originally booked should have been honored, and I regret that you were left in a position where you had to endure such an ordeal, especially while pregnant in extreme heat. The way this situation was managed, including the lack of accountability and the dismissive responses, is concerning. I apologize for how you were treated at check-in, and for the follow-up communication that added to your frustration. Your experience and concerns are valid, and I assure you that we take your feedback seriously. We want to ensure that situations like this are addressed, so I will pass your feedback along to the appropriate team for review. It's never our intention to make guests feel disrespected or disregarded. Please don't hesitate to reach out if you'd like further assistance with resolving this. Thank you for bringing this to our attention.

  Kind regards,

• Review fromDylan L

  Date: 07/04/2024

  1 star

  Dylan L

  Date: 07/04/2024

  The fire alarm went off around 2:30am and I had to get my two small children out of bed, and try to figure out what to do in case the building was on fire, there was a SEVERE lack of organization and accountability. Protocol is inconsistent. The sign in the room says to go downstairs. The condescending managers say we should stay in our rooms. The several minutes it took to get my kids/shoes and trying to figure out where the stairs were, there was no audible announcement. After traversing 19 flights of stairs with the others, we reached the bottom of the stairs, exited into the alley, there were ZERO staff around to help. In the lobby, the management who appeared quite inconvenienced by needing to do their jobs, tried to tell everyone they were wrong for coming downstairs. Said our floor didn't have an alarm go off. Then switched to saying we "didn't listen to the announcements". Multiple people stated there weren't announcements. Management was rude and combative instead of being concerned that clearly their system had flaws that night. The lack of acknowledgement of the issue was extremely concerning. My spouse has gone through a similar alarm situation at Encore. Their announcement was immediate and on a loop with clear instructions on what to do. Stark contrast to Linq. It seems like their safety procedures aren't up to par, otherwise why lie and make excuses? Definitely concerned at the lack of clear signage. Don't worry, I could read the check out times but needed a magnifying glass to read the font about escaping a fire. To be clear. The written emergency plan on the room door says to go down stairs. Which is contrary to management saying we didn't follow their procedures

  The LINQ Hotel & Casino

  Date: 02/10/2025

  Hello Dylan,

  Thank you for your inquiry. We sincerely apologize for the distressing experience you and your family went through during the fire alarm incident. Safety should always be the top priority, and we deeply regret that the situation was handled so poorly and caused you significant concern. It’s concerning to hear about the lack of clarity in the instructions and the behavior of management. I completely understand why you'd feel frustrated and unsafe, especially with the conflicting information and lack of staff presence when assistance was most needed. This situation will be addressed with the appropriate teams to ensure that proper protocols and better communication are put in place moving forward. We appreciate you sharing this feedback, and I assure you that it's being taken seriously to prevent something like this from happening again. Please feel free to reach out if you need further assistance or would like to discuss this matter more. Your experience matters, and we're committed to improving the safety and service for all guests.

  Kind regards,

• Review fromTom F

  Date: 03/21/2024

  1 star
  I could not have had a WORSE experience at the Linq. Mangement (Kit and Juanita in particular should be completley ASHAMED of themselves, the lack of compassion and disrespect they showed me was incredibly DISGUSTING and down right inhumane) Booked with *******.com, confirmed with booking.com, After a 4AM start and 12 hour flight I go to check in and was told by the "staff" (Dororthey, should ALSO be reprimanded for her *** "customer service") Waited for close to 45 minutes to check in with my father, who went before me and was asked if he wanted to upgrade his booking for additional costs, and then when I tried to check in minutes later only to be told the booking was cancelled with *******.***, although the booking was still very much confirmed with *******.com who advised they had in fact not cancelled the booking (I have this confirmed in wrtiting from booking.com), it was the Linq that cancelled the booking, even though Juanita, Kit and Dorothey told me, aggressively, it was in fact *******.com who cancelled and was told they had sold out, even though Dorothey minutes before had tried to upsell my father. *******s were still available on Trivago, even when i showed this to Juanita she told me there was nothing they could do to help me, this is when she called in her "manager' Kit who was incredibly rude and agressive, and offered absolutely no help, and when I became upset walked off and told me to leave. Without trying to help a single bit I was literally left homeless (at 8pm after attempting to check in at 4pm) This left me in a really difficult situation and left me out of pocket over $1000.00 AUD due to their incompetence and lies. My parents were not over happy with the hotel itself (I was fortunate/unfortunate not to experience the "amenities" at the "hotel" but was advised the hotel itself felt, dark, dingey, tired and unkept. There is literally a running stream of sewage water through the garage.

• Review fromDorinda W

  Date: 11/23/2023

  1 star
  Terrible customer service at the registration desk went to check in and was told that we could not check in at our check in time that we were told and were left waiting for our room for over two hours or more and they were still giving us the run around . My granddaughter had to lay on the floor lobby floor to sleep because she was so tired from the trip and the wait. I advised you not to stay at the Linq ever!!

• Review fromDestiny S

  Date: 11/04/2023

  1 star
  Honestly, your security is so rude and disrespectful a tree women inside the casino whether their street performers they are discriminating against female workers and discriminating against women in general. I won’t ever stay here ever again, because I took a picture with one of the ladies out front of the link casino. One of the link security had kicked me out because I associated with them and that’s discrimination and I will be filing a lawsuit against the gentleman that is working security.

• Review fromRaquel B

  Date: 05/28/2023

  1 star
  Charged extra money a week after checking in! I am already in a different state why am I being charged for a room.

• Review fromSamuel R

  Date: 11/12/2022

  1 star
  I don't know where to start with this ramshackle establishment. First of all, there was a malodorous stench that filled the air due to the renovation of the lobby. They try to mask it up by spraying scents on top of the broken floor. Secondly, my partner arrived first to the hotel only to find stains on the comforter along with the sloppy folding of the sheets. We call to make a complaint and they fixed the comforter. But the trouble didn't stop there. We took our showers in the handicap bathroom, and the adjustable shower head falls off in the middle of the shower. And to add insult to injury, the pipes had issues that made our bathroom stink. The problems didn't end there. After we ate breakfast, my partner noticed a charge on her account of $1095 after I paid for the hotel myself. When the staff member gave us the math for what we were getting charged for, it wasn't adding up. We definitely got charged twice. We may have received a voucher (charged to the room, but nothing tangible), but it doesn't make up for the unsatisfactory experience we underwent. People fly from all over the country to come to this city. The least that this hotel can do is make sure that our lodging is a pleasant experience. DO BETTER!

• Review fromMelanie J

  Date: 07/22/2022

  1 star
  ***SECURITY RISK*** Steer clear of this hotel. Our room was broken into within two hours of checking in. Everything was taken. Hotel staff didn't help and it took security 45 mins to come speak to us while staff ignored us. Security said there is no footage available as there is no surveillance cameras in their maze of hallways for "security reasons". No one came to the room after the break in. It took two hours to speak to a hotel manager after security went to get them. That is the only way I could get someone to speak to us. This was 5 days ago and they have ghosted us. No update on the investigation and I have left numerous messages with hotel staff and their risk management department. Please pay a few more dollars for a more reputable location. If you want to chance it be prepared for the $200 deposit and $45 a day "spa fee". This place is ridiculous and shady at best.