Business ProfileforTuscany Suites and Casino

It is very unfortunate and disturbing how my Family and I were treated Saturday 12/31/2022 at approximately 10:30 PM.We arrived from a long road trip thinking we'd have an awesome, comfortable and pleasant check-in which was not the case. We specifically paid for (2) Double Beds only (1) King *** was present along with a very dirty looking pull out couch.The Room smelled horrible all of our chest hurt as soon as we opened the Door. We immediately contacted the Front Desk and spoke with ****** who told us in a nasty manner there was nothing she could do and we could just check out. I NEVER STAYED IN THE ROOM. I obliged as there was no way we were sleeping in there . At Approximately 11:00 PM I arrived back at the Front ***************** stated "She would reverse all resort fee's and The Hotels.com would just need to call them to reverse all other charges.****** as there were (2) of became extremely rude, and hostile to me due to me requesting that my checkout documentation reflects accordingly as it was appearing that I'd had a full stay/day there. The Date of check in- and out was the same 12/31/22 however ****** made my paperwork say otherwise. 1/1/2023. It was NOT January 1st 2023 yet. Then both ****** called security on me for nothing. In any case the Hotels.com staff phoned them, and your staff told them blatant lies. Tuscany Employees said I agreed to ALL charges which is far from the truth. Why would I agree to where I NEVER stayed. Its clear there are rude, and faulty employees that should be eliminated from establishments like these as I am a great customer and should have never been treated like this. We ended up leaving your Tuscany and going to the ******which greeted, and treated us with way more class, and respect. The nastiness from both ******'s is unacceptable.I'd simply like the Truth to be told to Hotels.com so I may receive my rightfully owed and due refund. Its simple Refund my money like you said ****** the Liar