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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took advantage of IDIQ's promotional offer when performing a credit check of my own. IDIQ's services was offered as a package promo with the credit score request for $1 dollar for a duration of days which I believe to be a year at the time, but am not positive, in which after the duration expires I would be charged a monthly fee. I immediately was looking to opt out of the monthly plan once it hit my subscriptions center on my cell phone, and computer settings. It never showed, I did notice an email giving me the option as well. I did want, or intend to purchase a monthly service from IDIQ. The total charge 8 months at $34.99 per month, of which I have received a partial refund from IDIQ. I want a full refund of ******. I want a full refund of the remaining ****** as I did not willfully intend, nor did I authorize the disputed charges.
Business response
05/02/2024
We spoke with this member over the phone on May 2, 2024. We addressed their request.Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
An account was setup with my personal information (address, social security, DOB, etc) without my permission or knowledge. I didn't pay or create an account. I sent an email March 12th to their support team requesting that my account be permanently deleted per the delete act of the ***** As a California resident I have the right to request information be permanently deleted and did not receive confirmation that the formal submission had been sent to the proper teams.Business response
04/29/2024
We called this member on April 25, 2024, and again on April 26, 2024. They did not answer either call, and we left two voicemails. We also sent them an email, again with no response. We addressed their request.Initial Complaint
04/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was looking for a place to rent from **********. It was a scam. They had me fill out a credit report from IdentityIQ. Gave my bank info (its been changed) and was charged $1 for a credit report. A couple days later 4/22/24 I noticed a pending payment for $36.99(~) from IdentityIQ for fraud protection. I never signed up for this. I found a number online and called them saying I never signed up for this and stop all of everything. I gave him more info to identify myself. Today I noticed the payment went through. My bank is aware of this and will investigate.Business response
04/26/2024
We spoke with this member over the phone on April 24, 2024. We addressed their request.Customer response
04/30/2024
Complaint: 21615059
I am rejecting this response because:
First I was charged (unknowingly) $1 for a credit report. Yes, this means they used my bank info. Then, I noticed I was charged $36.99 for Fraud Protection. I did not sign up for this. I called Intelligent IQ and was forced to give lots of info again to cancel this. I was asked if I wanted several other options- no! The payment went through anyway. So I contacted BBB. A manager called me and said it was in section 5 or 6? that said I would be charged the $36.99. What? I never signed up for fraud protection or the $1 for credit report. This manager did not resolve anything! This is a shady company that I got caught up in with another shady/scammer rental place. My bank disputed the fee charged.
Sincerely,
***********************************Business response
05/15/2024
We spoke to this member on April 25, 2024. We encourage this customer to reach out to the ************************ manager through the direct phone number left on their voicemail for further assistance.Initial Complaint
04/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a service to help repair my credit. This is the second time this company not alone charged me without my knowledge but also put my accounts in the negative. I tried to contact them to handle my issue and their agents are so unprofessional they hung up!!Business response
04/24/2024
We spoke with this member over the phone on April 24, 2024. We addressed their request.Initial Complaint
04/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Called in May of 2023. Was told I was canceling and I would have services to the end of the billing cycle. I have been charged ***** for almost a year now. I called in today an apparently its canceled now, but I have been charged for almost a year.Business response
04/25/2024
We spoke with this member over the phone on April 25, 2024. We addressed their request.Initial Complaint
04/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have had call twice to cancel the service it should have been canceled the first time but they still took out of my account I called back a second time which was today and canceled again they literally would not let me hang up without listening to their speel of trying to sell me me more stuff actually lying to me about my ssn being let loose on the enternet kept telling me the canceling will end shortlyBusiness response
04/19/2024
We called this member on April 14, 2024, and again on April 18, 2024. They did not answer either call, and we left two voicemails. We also sent them two text messages on the same dates, again with no response. We addressed their request.Customer response
04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They contacted me and set things right
Sincerely,
*********************Initial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I don't know what the charges are nor did I agree to them.Business response
04/15/2024
We called this member on April 10, 2024, and again on April 12, 2024. They did not answer either call, and we left a voicemail and we sent them an email. We addressed their request.Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ive been charged after Ive canceled $34.99 I want a refundBusiness response
04/10/2024
We called this member on April 05, 2024, and again on April 10, 2024. They did not answer either call, and we left two voicemails. We also sent them two emails on the same dates, again with no response. We addressed their request.Customer response
04/10/2024
I chat with a representative this afternoon I said I canceled 2 months ago but therere only trying to give me me 1 month refund I want both of the months I was charged thxCustomer response
04/11/2024
Complaint: 21534661
I am rejecting this response because:I chat with a representative this afternoon I said I canceled 2 months ago but therere only trying to give me me 1 month refund I want both of the months I was charged thx
Sincerely,
*******************Business response
04/12/2024
We called this member on April 05, 2024, April 10, 2024, and again on April 11, 2024. We also sent them an email on each date. We addressed their request. We encourage this customer to reach out to the ************************ manager through the direct phone number left on their voicemail for further assistance.Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I keep getting charged ***** even tho I canceled subscription and got charged again today I want my money backBusiness response
04/10/2024
We called this member on April 05, 2024, and again on April 10, 2024. They did not answer either call, and we left two voicemails. We also sent them two emails on the same dates, again with no response. We addressed their request.Initial Complaint
04/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Charging my account did not subscribe want a refund a no more charges. I have had to change my debit card once already from thisBusiness response
04/08/2024
We have no record of this member calling in to cancel their account. We called them on April 04, 2024, and again on April 05, 2024. They did not answer either call, and we left them two voicemails. We addressed their request.
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Customer Complaints Summary
347 total complaints in the last 3 years.
70 complaints closed in the last 12 months.