Reviews

Review Details

• Review fromAnthony B

  Date: 04/25/2025

  1 star

  Anthony B

  Date: 04/25/2025

  I have been with 411 scam artist for 8 years now, I can not believe this company is still in business, Very unprofessional scare tactics that are illegal, They hire people that you can not understand when speaking, They will not take no for an answer. I tried to cancel my service with them for months now and they say, They will not give me my earned reviews from my customers for doing great work, with google my business account. They said it was nontransferable which is a lie!!!!! I am going to the FCC to file a complaint about this company. I will try my hardest to have them shut down. I thought this was a free country. Why is the BBB allowing them to be an accredited business. I will write a bad review for the next 365 day about 411 Locals.
  

  411 Locals

  Date: 04/29/2025

  Hi Anthony,

  Thank you for taking the time to speak with us today and for confirming the receipt of the ownership invitation. We appreciate the opportunity to complete this step and help ensure you have control of your Google Business Profile.

  We understand that you've had a frustrating experience, and we're truly sorry to hear that you feel this way. Your concerns have been heard, and we want to assure you that we take all feedback seriously. While we cannot change your past experience, our goal is to make sure your current concerns are addressed respectfully and accurately.

  Regarding the reviews, we understand how important they are to your business. Please note that Google manages review ownership, and reviews are tied to the listing itself—not the company managing it. That’s why we’ve completed the ownership transfer to ensure you retain full access to your listing and the reviews your customers have left.

  If you have any further questions or need assistance going forward, we’re here to help. Thank you again for the opportunity to complete the transfer and we wish you continued success with your business.

• Review fromDennis L

  Date: 03/21/2025

  1 star

  Dennis L

  Date: 03/21/2025

  These guys are Frauds & Scam! You can never get Compitent people Period! And if you have issues they will NEVER Transfer you to any type of upper Management to fix your problems for What their doing for you & they have caused me to Lose Thousands of Dollars in Lost Customers cause they G NEVER Create what you ask them to put in your Listing! And always telling you they'll fix & Still Screw it up! I had sent multiple E-MAILS of what I want my Ad Words or Pay per Click & then your Money will Disapear before you even get What you Want & this has happened Multiple Times! I gave them chances so many times always Struggling to pay their Fees & Barely any Return Redults! DO!! NOT USE THIS COMPANY! They WILL! RIP YOU OFF! YOUR MONEY WILL DISAPERA & DON'T EVEN THINK ABOUT ASKING. FOR YOUR MONEY BACK CAUSE ONCE THEY HAVE THEY WILL BULLSHIT YOU & MAKE EXCUSES OF HAW ITS GONE & NEVER even get close to what you ask for! And I've been screwed over & over!!!!!!!!!!!!!!!!!
  

  411 Locals

  Date: 04/07/2025

  Hi Dennis,

  Thank you for sharing your feedback, and I sincerely apologize for the experience you’ve had with our services. We understand your frustration and the impact this has had on your business.

  We strive to provide the best possible service, and it’s clear we fell short of your expectations.

  I’m pleased to inform you that our AdWords Relationship Manager was able to address your concerns and resolve the issues you experienced with your account. We have worked together to ensure that your listings and campaigns are set up correctly and are aligned with your goals moving forward.

  We genuinely value your business, and we appreciate the opportunity to work with you. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out directly. Your success is very important to us, and we want to ensure that your future experience with us meets the standards you deserve.

  Thank you for your understanding, and we look forward to continuing to support your business.

• Review fromShantaya H

  Date: 03/11/2025

  5 stars

  Shantaya H

  Date: 03/11/2025

  I am thrilled to share my exceptional experience with 411 Locals, who demonstrated unparalleled expertise and dedication to delivering outstanding results. When I contacted them to expedite the launch of my website, Christel ******, a customer service account manager, promptly addressed my concerns and ensured its swift deployment. Following a notification from Google regarding a compromised site error on my other ******* website, Christel efficiently resolved the issue, and my website with 411 locals was fully operational within 24 hours. Her technical acumen and commitment to excellence resulted in a seamless user experience, and Google promptly approved and activated my ads upon submitting the website link that 411 locals created for me with 24 hours as promised. I highly recommend 411 Locals and Christel ******, whose professionalism, expertise, and results-driven approach make them the premier choice in their field. With over two years of partnership, I confidently endorse their marketing services as the best in the industry.
  

  411 Locals

  Date: 03/12/2025

  Hello Shantaya! 

  Thank you so much for your kind words and thoughtful feedback! We are thrilled to hear about your exceptional experience with 411 Locals and Christel Fowler. It's great to know that Christel was able to address your concerns promptly and ensure a seamless website launch while also resolving the issue with your other site quickly and efficiently.

  We take pride in delivering top-notch service, and your endorsement truly means a lot to us. It’s wonderful to see that our efforts have made such a positive impact on your business, and we are honored to have had the opportunity to support you over the past two years.

  Your recommendation means the world to us, and we look forward to continuing to work with you to achieve even more success in the future. If there's anything more we can assist with, don't hesitate to reach out!

• Review fromBJ S

  Date: 03/07/2025

  1 star

  BJ S

  Date: 03/07/2025

  BE WARNED!!! I contracted with the company to market my business in January 2024. Upon poor service & no leads, I chose to cancel my subscription via email & telephone contact in September 2024. They disregarded the email notification to cancel & continued to bill me for unwanted services. Once I was finally able to get a hold of someone, I specifically instructed them that I no longer wanted the services or contact in September 2024. Guess, that wasn't enough because they continue to harass me via telephone by calling my business phone from different numbers. The calls have been ongoing since October 2024. Stay away from this business & their false promises!
  

  411 Locals

  Date: 03/10/2025

  Hi Babajide *******,

  Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced.
  To clarify, the only cancellation request we received from you was through an email dated October 18, 2024. Following that, we made several attempts to contact you for a verbal confirmation of the cancellation, but unfortunately, we were unable to reach you. You were able to answer our follow-up call on November 12, 2024, and at that time, we proceeded with completing your cancellation request.

  We understand your concerns about continued calls after the cancellation, and we deeply regret any inconvenience this may have caused. We will review your account and take immediate steps to ensure no further communication is made.

  We truly value your business and apologize for any misunderstandings. If there is anything further we can do to assist or resolve any outstanding issues, please don’t hesitate to reach out to us directly.

• Review fromTommy R

  Date: 02/24/2025

  1 star

  Tommy R

  Date: 02/24/2025

  Next don’t hung up the phone on me 3 times calling me and no one talking 0 stars off possible
  

  411 Locals

  Date: 02/25/2025

  Hi Tomer,

  Thank you for your feedback. We fully understand your frustration, and we deeply apologize for any inconvenience you've experienced.

  Upon reviewing our records, we found that the email address you provided in your BBB submission does not correspond with any active account at 411Locals. To resolve this matter swiftly, we ask that you provide additional details, such as the account number or the phone number linked to your subscription. This will enable us to locate your account and address your concerns directly.

  We also apologize for the challenges you encountered with our phone support. This is not the experience we strive to provide, and we are taking your feedback seriously to ensure it is addressed.

  Thank you for your patience, and we are ready to assist you further once we have the necessary information. We look forward to resolving this issue promptly.

• Review fromEmilio L

  Date: 02/24/2025

  1 star

  Emilio L

  Date: 02/24/2025

  SCAMMERS!!! DO NOT DO BUSINESS WITH 412 LOCALS !!! Worst company to hire to campaign your business! Gave me all these promises to grow my business and it was all false promises ! Took down my website link from my front page of google page and still haven’t been able to restore it!!! Wasted all my money on this company just like another other company trying to make ends meet!! My company went down drastically due to this company went from making a good income to only receiving 5 calls a month !!! Do not do business with them if I could give them 0 stars I would !!
  

  411 Locals

  Date: 02/25/2025

  Hi Emilio,

  Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and understand your frustration.

  Upon reviewing your account, we found that the services were canceled due to non-payment. We always aim to provide the best possible service, and we regret that this situation has led to your dissatisfaction.

  While your account was active, we successfully worked to position your business listing and website on the first page of Google, ranking #1 for your targeted keywords. This was part of our strategy to boost your online presence.

  We recognize the importance of maintaining a strong online presence for your business, which is why we were able to maintain your #1 ranking, even against competitors in the same industry, for the last few months. When you re-engaged with us in December 2024, we worked diligently to help increase your online visibility, achieving that #1 spot in just two months.

• Review fromJose A

  Date: 02/17/2025

  1 star

  Jose A

  Date: 02/17/2025

  Out of the blue got a call from them telling me about how i cam grow my bussines, listened for about 20 mins everything was good until i told them im hesitant to share personal info(my adress) because i dont know them, and people get scammed easly nowadays, i usually research a company before i share anything, he told me "OK STAY LIKE THAT" in a angry/serious kind of way....that right there raised red flags, sure enough research the company and i been hearing complaints, i havent spent a dollar on them but i would advice you to do your research first, I do not recommend this company just by that call
  

  411 Locals

  Date: 02/18/2025

  Hi Jose,

  Thank you for sharing your feedback. We’re genuinely sorry to hear about your negative experience during the call. It’s never our intention to make anyone feel uncomfortable or pressured, and we completely understand your hesitation to share personal information.

  To help us improve, could you please provide your main phone number so we can review the interaction? This will allow us to address your concerns and ensure our employees provide the level of service you deserve.

  We deeply value trust and transparency with all of our customers and regret that this interaction didn’t meet those standards. Your concerns are important to us, and we will be addressing them internally to improve how we handle future conversations.

  Please know that we take your privacy and the security of your information very seriously.

• Review fromJona H

  Date: 02/02/2025

  1 star

  Jona H

  Date: 02/02/2025

  Beware of 411 Locals – A Total Scam! If I could give zero stars, I would. 411 Locals is a complete scam that preys on small businesses. They spam call repeatedly, wasting our time and money, and once they rope you in, good luck trying to cancel—because they’ll ignore your requests and keep charging you. They promise marketing results but deliver nothing but headaches. Instead of driving real leads, they burn through ad budgets with useless clicks and fake traffic. Their customer service? Nonexistent. They won’t reply to emails or calls unless they’re trying to bill you again. Save yourself the frustration and stay FAR AWAY from 411 Locals. Do not trust them with your business!
  

  411 Locals

  Date: 02/04/2025

  Hi Jona,

  We sincerely regret to hear about your negative experience and fully understand your frustration. We have made an attempt to locate your account; however, the email provided does not appear to match any records in our system.

  To assist you further, we kindly request that you provide additional details that correspond with your 411Locals account. We take all customer concerns seriously and are dedicated to resolving any issues promptly.

  We appreciate your cooperation and understanding.

• Review fromKeith J

  Date: 01/31/2025

  1 star

  Keith J

  Date: 01/31/2025

  Canceling my credit card today. Just like all the other reviews about these losers. Unreliable liars ! This company is full of nefarious actors. I try to call to get a hold of my " Account Manager" and he is always in a meeting and wont take my call. They have had two months to push my business forward and my business is no better today than it was two months ago. They spent all of December 2024 promoting things that do not get me any business. That was my first waste of money with them. When I straightened them out on what keywords help to promote my business they acted like they are starting all over again to promote my business. YOU HAVE BEEN WARNED DO NOT USE THESE LIARS AND NEFARIOUS ACTORS!
  

  411 Locals

  Date: 02/04/2025

  Hi Keith,

  We sincerely apologize for your experience, and we understand your frustration. Your cancellation request has been processed, and you will receive an email confirmation shortly.

  We take feedback like yours seriously and will review your concerns internally to improve our services. We're sorry that we couldn't meet your expectations, and we regret that we couldn't help your business in the way we intended.

  If there’s anything further we can assist with, please don’t hesitate to reach out. Thank you for sharing your feedback.

• Review fromSD S

  Date: 01/03/2025

  1 star

  SD S

  Date: 01/03/2025

  I give this business 0 stars. I would not recommend anyone to use them. Nothing but Scammers. Cancel service and they refused to handle over our google my business profile without a fee. I refuse to pay a fee that we don’t owe. Worst customer service ever and I could write a book out experience with them. Worst decision ever. Don’t make the same mistake we did
  

  411 Locals

  Date: 01/08/2025

  Hi Jason,

  Thank you for sharing your feedback. I truly apologize for the frustration you’ve experienced, and I want you to know that I completely understand your concerns. We value your input and want to take a moment to clarify the situation and address everything you’ve raised.

  First and foremost, I regret to inform you that your account was canceled due to non-payment, as outlined in our terms of service. Since we did not receive the necessary payment for the services provided, this led to the cancellation of your account. I understand how disappointing this must be, and I sincerely apologize for any inconvenience or confusion this has caused.

  Regarding the transfer of ownership for your Google My Business profile, I can confirm that we have received your request. You will be receiving the invite to your email address [email protected].

  Once again, I deeply apologize for the frustration this situation has caused. We truly appreciate your understanding, and we are committed to resolving this matter to your satisfaction.