Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started when we were not happy this the advertising they did for the company we told them many ***** how to fix it they refused to change **** address and every thing we didn't like then they started calling 3 times a day or more we told them to stop we fired them and here we are still being harassed by 411 locals just today I got another call for the Same c*** this is now going on 4 months of harassing calls I'm at my wits end with them I don't even care if they don't remove the web page for my company I just want the harassing call to be dun

  

  Business Response

  Date: 05/06/2025

  Hi ***,

  Thank you for bringing this to our attention, and I sincerely apologize for the repeated calls and the frustration this has caused.Please be assured that we have placed your phone number on our Do Not Call list, effective immediately. The last recorded call from our team was on May 1, and no further outreach will be made to your number moving forward.

  We regret that your experience with us did not meet expectations, and we take your feedback seriously. Your concerns about the website and communication have been noted and will be shared with the appropriate departments to ensure similar issues are avoided in the future.

  If theres anything else you'd like us to address or confirm, please dont hesitate to reach out. Again, we sincerely apologize for the inconvenience and appreciate your patience.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing billing issues with 411 Locals, despite my repeated efforts to cancel their services. I initially subscribed to their service and was told the first month would cost $50. However, I was unhappy with the service and requested cancellation within the first month.Despite my clear and repeated requests to cancel, they continued to charge my account. I have told them to cancel numerous timesverbally and in writingbut they persist in contacting me daily, claiming I owe them more money. Each time they call, the amount they claim I owe increases without any clear explanation or justification. It began with $50, then suddenly jumped to $350, and now they are claiming I owe over $700.I never agreed to these charges. In fact, I was originally told that $50 was a locked-in price. After paying that amount, I was suddenly informed the actual monthly cost was $300. This kind of pricing bait-and-switch feels deceptive and dishonest.I did not sign any formal contract with them, yet they continue to withdraw funds from my bank account. I have even gone as far as canceling my bank account multiple times to stop the charges, but somehow, they continue to find a way to bill me.This behavior is not only unfair, it feels predatory. I believe this is illegal and a clear violation of consumer rights. I am seeking a full investigation into this companys billing practices and a stop to any further charges. 411 Locals has been the most difficult and unprofessional company I have ever dealt with.

  

  Business Response

  Date: 04/22/2025

  Hi ****,

  Thank you for taking the time to share your concerns and for giving us the opportunity to explain the situation regarding your account.

  We appreciate you hearing us out as we clarified that the $49.99 fee you were initially charged is the basic setup fee for the marketing campaign. This is a one-time fee that covers the preliminary setup of your online presence.

  As part of our internal process, we are currently reviewing the initial conversation you had with the representative who helped set up your campaign to better understand what was communicated at the time of enrollment. Transparency is very important to us, and we want to ensure that everything was handled properly.

  Regarding the charges you mentioned, we are actively looking into your account history. Based on our current records, the last successful charge on your account was the $49.99 setup fee. No additional charges have been processed since then. While we did attempt to collect the monthly recurring service fee, those transactions were declined and no funds were withdrawn.

  To assist in resolving this matter, we kindly ask that you send us a screenshot of the alleged charges totaling $700, as this will help us investigate further and validate any discrepancies that may exist. We are committed to getting to the bottom of this and ensuring that your concerns are fully addressed.
  

  Again, we sincerely apologize for any confusion or frustration youve experienced.

  Please be assured that we are treating your complaint seriously and will continue working with you to reach a fair and transparent resolution.
  Thank you for your patience and cooperation. We look forward to your response and the requested documentation.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company ************************************** has been trying to cancel service and have our website domain be transferred to our new marketing team, but 411 is refusing to complete this task. I have cancelled and paid pro-rated fee's they asked for and still refuse to transfer the domain that I paid for. We have no contracts and this is very frustrating. They have tried for 3 weeks to use scare tactics and such which is illegal. We have been with 411 locals since 2015 and have always paid our monthly fee's we started having issues non stop since 2020 and just decided to finally take our business somewhere else where it is a better fit for our business. I do not recommend this company any longer

  

  Business Response

  Date: 03/24/2025

  Hi ****,

  Thank you for sharing your feedback, and we deeply apologize for any frustration this situation has caused. We understand your concerns regarding the domain transfer and service cancellation.

  Im happy to inform you that the domain transfer has now been completed successfully to the email address: **************************

  Please find the attached screenshot for your reference: ****************************

  We sincerely apologize for any delays or misunderstandings you experienced during the process. Our goal is always to ensure a smooth transition and clear communication, and we regret that we did not meet your expectations in this case.
  We value the time youve spent with us since 2015 and appreciate your feedback. If theres anything else we can do to assist, please dont hesitate to reach out.

• Initial Complaint

  Date:03/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I advertise my small business on ******************* 411 locals the company that I was trying out for more leads. To get more business did not work out. I could tell after the first 60 days there was no action being taking. They made a website in 30 seconds. While I was on the phone with them for my company and I asked them to take it down they would not take it down recently. I canceled with them in August-September of 2024. They keep threatening me to take me to collections and saying I owe all this money when I dont they call me over eight times a day from different numbers and texting me every day. They have been harassing me for months after I canceled. I did not sign a contract. I did not want their services anymore. They cannot take no for an answer. They even want to tell me that they wont be able to get their bonuses if I dont sign up with them. Ive tried to block most of their numbers. They just keep calling from different numbers. Its driving me insane I just got a threat today that theyre coming after me by reporting me to the *************. Ive had enough. I need help to make them stop. I have four kids a wife, and Im trying to run a business and this interrupts my everyday living. I have paid them around $500 for zero work that was completed and they just keep coming after me trying to get more money out of me. They even offered me a few free months service and I said no I dont want anything to do with you and your company. The picture I uploaded was roughly two months after I had canceled with them.

  

  Business Response

  Date: 03/10/2025

  Hi ****,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this has caused you. We understand how disruptive and stressful this situation must be for you, especially when you are managing a business and family.
  We want to assure you that we have added your number to our "Do Not Call" list to ensure that you will no longer be contacted by our team moving forward. We take matters like this seriously, and your feedback is important to us.

  We are sorry to hear about the issues youve faced with 411 Locals. Based on your description, it seems there have been serious miscommunications and unprofessional actions. Please know that we do not tolerate harassment, and we will work to resolve this issue as quickly as possible.

  If you are still being contacted or if there are additional concerns, please feel free to reach out directly to our support team so we can investigate further and ensure that these unwanted communications stop immediately.
  Again, we apologize for the negative experience and thank you for bringing it to our attention. We hope this action helps, and if there's anything else we can do to assist you, dont hesitate to let us know.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware of 411 Locals A Total Scam!If I could give zero stars, I would. 411 Locals is a complete scam that preys on small businesses. They spam call repeatedly, wasting our time and money, and once they rope you in, good luck trying to cancelbecause theyll ignore your requests and keep charging you.They promise marketing results but deliver nothing but headaches. Instead of driving real leads, they burn through ad budgets with useless clicks and fake traffic. Their customer service? Nonexistent. They wont reply to emails or calls unless theyre trying to bill you ********** yourself the frustration and stay FAR AWAY from 411 Locals. Do not trust them with your business!

  

  Business Response

  Date: 02/03/2025

  Hi ****, 

  Thank you for sharing your feedback. Were genuinely sorry to hear about your negative experience and fully understand your frustration. At 411 Locals, our goal is to provide real value by helping businesses grow through effective marketing. We take all customer concerns seriously and would appreciate the chance to address your specific situation.

  Please contact our support team directly at ********, and well work to resolve any billing, cancellation, or service-related issues. Your satisfaction matters to us, and we are committed to making it right.

  Weve attempted to locate the phone number and email associated with this inquiry but couldnt find any matching records in our system. Could you kindly provide some additional information related to your active or canceled account so we can investigate further and assist in resolving your concern? Thank you!

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22889203
  
  Thank you for your prompt response. I am writing to clarify and expedite the resolution of our complaint regarding the service and the difficulties we have encountered in canceling our account with ********************.
  The account in question is registered under the email *********************** belonging to ************* ********. However, effective immediately, I, ******** [Last Name], as the co-owner of ***************, will be taking over all communications related to this matter. Please update your records to reflect my email address for all future correspondence: *******************************************************.
  We insist on the immediate cessation of the use of any and all information, imagery, and likeness related to Sharks Concrete on your platforms as you do not have our permission to utilize them any longer. We also request a full removal of any information associated with our account from your databases.
  Additionally, due to the issues we've experienced and the failure to cancel our service despite multiple requests, we expect a full refund. Please consider this message a formal notice that we will be following up with a cease and desist letter from our attorney, ***** ****, should these matters not be resolved promptly.
  We appreciate your cooperation in resolving these issues swiftly.
  

  Best regards,

  ******** *******
  Owner, Sharks Concrete
  *******************************************************

   

  

  Business Response

  Date: 02/05/2025

  Hi ********,

  Thank you for reaching out. I sincerely apologize for the difficulties you've faced in canceling your account and any frustration this may have caused. I understand the urgency of resolving this issue.

  I can confirm that the account associated with the email ********************** and registered under ************* ******** , Account Name: ******************* has been fully canceled, effective immediately. Additionally, we have added your number to our Do Not Call list.

  
  Should you have any further questions or require additional assistance, please feel free to contact us.

  Customer Answer

  Date: 02/05/2025

  Complaint: 22889203
  
  
  I am rejecting your response because the attached screenshot clearly shows that the website ******************************** is still active and using our companys information without authorization. I need every single website falsely advertising Sharks Concrete under different names, phone numbers, and URLs shut down immediately.
  
  
  Because of your deceptive practices, I have already lost an $8,000 driveway project and have had multiple clients question our legitimacy. Your actions are directly damaging my businesss reputation, and I will not tolerate it any longer.
  
  
  Additionally, I demand a full refund as I have been trying to cancel this service since December, yet your customer service has been nonexistentfailing to respond until I was forced to escalate with this complaint. Your companys robo-calls have also been wasting our ****** Ads budget, and I have proof from my phone provider that these calls are being directed by 411. Because of your negligence, I have lost approximately $10,000 in revenue, advertising costs, and fees.
  
  
  I am not asking for anything unreasonableI expect a refund for the fraudulent charges by 411 as I am not the only business experiencing these issues. Furthermore, I want a permanent stop to any further attempts to manage or claim our ****** Business profile. Your company hijacks listings and holds them hostage, and I refuse to play these games any longer.
  
  
  I will give you one final chance to rectify this situation immediately. If my demands are not met, I will have no choice but to escalate this matter legally.
  
  
  This is your final warning.
  
  
  **** *******
  Owner, *******************
  

  

  Business Response

  Date: 02/06/2025

  Hi ********,

  We appreciate your prompt response and for bringing these concerns to our attention. We extend our sincerest apologies for the frustration this matter has caused and fully acknowledge the significant impact it has had on your business.

  To begin, we would like to confirm that the website you referenced, ********************************, has been taken down. For your reference, we have attached a screenshot confirming that the site has been deactivated: ****************************.

  This action reflects our ongoing efforts to address the issue at hand. We understand the importance of maintaining your business's reputation, and we remain fully committed to resolving this matter.

  In response to your request for a refund, we are currently reviewing the charges and service history in order to reach a fair and appropriate resolution. You will receive an email confirmation once this process has been completed, which we anticipate will take 3-5 business days from the date of this communication. We deeply regret the delays you have encountered in receiving the necessary support and are actively implementing measures to improve our customer service.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company for SEO for 8 years and decided to try a new company. 411 locals required me to pay them$149.99 for them to transfer my website domain to the new company. I paid the fee on December 20, but 411 locals has not transferred my domain. Now, when I call any of the phone numbers I have for 411 locals, no one picks up the phone, as if they have blocked my number. I have emailed and called numerous times. I have spoken to retention specialists and agents and no one will transfer the domain. And like I had said, now, I can't even get through to them on the phone. Over the course of 8 years, I paid them thousands of dollars. The current issue is over the$149 to transfer the domain

  

  Business Response

  Date: 01/24/2025

  Hi ******,

  Thank you for reaching out, and I truly apologize for the inconvenience you've experienced. I wanted to let you know that we attempted to send the domain details to the email address linked to your account. However, we received an error indicating that ************************ has opted not to receive emails from 411Locals.

  I completely understand your frustration with the domain transfer process, especially after your long-term partnership with us. Please know that we are actively looking into this issue and will work to resolve it as soon as possible. To avoid further delays, I recommend updating the email preferences associated with your GoDaddy account so we can send the necessary details.

  Once again, I apologize for the confusion and inconvenience, and we truly appreciate your years of business. Feel free to reply here or provide an alternate contact method, and well prioritize resolving this for you.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22853266
  
  I am rejecting this response because: 

  Will you please send the information to ************************** 

  And

  ******************************************

  Customer number *********
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 01/28/2025

  Hi ******,

  The domain has been successfully transferred to ************************* Kindly check your email for the invite and accept it at your earliest convenience. We did try reaching out to inform you via phone, but the call went to your voicemail. Could you please confirm if you've received the invite? Thank you.

  Here is the screenshot link for your reference:

  ****************************

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company 411 local was phishing for information and pretending to be a marketing company. They sent an email to click on

  

  Business Response

  Date: 01/20/2025

  Hi ***,

  Thank you so much for reaching out to us and sharing your concerns about the recent email you received. We completely understand how unsettling this can be, and we're truly grateful for the opportunity to clarify the situation.

  At 411locals, we are a passionate internet marketing agency based in *********, ******, dedicated to helping businesses thrive through web design, SEO, and online advertising. Our mission is to empower businesses by enhancing their online presence and helping them grow their customer base.

  Its possible that your email address was shared with us through one of our marketing efforts, which is why we may have reached out. Please know that our primary email address is ********************************************* and we make it a priority to ensure that all our communications are genuine and directly related to the services we offer.

  We truly care about your security, so we encourage you to be cautious when receiving unsolicited emails. Always double-check the senders address and avoid clicking on any unfamiliar links or attachments. If you ever feel uncertain, please dont hesitate to contact us directly through our official channels.

  Your trust and peace of mind are incredibly important to us. We take your concerns seriously and are committed to ensuring a safe, professional experience. If you have any other questions or need further clarification, please feel free to reach out. Were here to help.

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from this 411 locals and the person I spoke to hung up on me because they didnt like what I said to them. I find this unprofessional especially when this company was the one who called me. I returned the phone call and once again the person hung up on me.

  

  Business Response

  Date: 01/13/2025

  Hi Ms. ******************** you for bringing this matter to our attention. We deeply regret the experience you had with our team and offer our sincerest apologies. This does not reflect the high standards of service we aim to provide, and we fully understand how frustrating it must have been to be disconnected in such a manner.

  We take your feedback very seriously, and I will personally ensure that the issue is addressed with the team involved. We are committed to maintaining professional and respectful communication at all times, and we apologize for falling short in this instance.

  Should you wish to arrange another call or if there is anything further we can do to assist you, please do not hesitate to let us know. We highly value your business and are here to support you.

• Initial Complaint

  Date:01/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  411 Locals they will start out getting you leads for about 3 months after that it will become a money game and forget trying to cancel it takes hours of repeat calls Absolutely avoid them at all costs they are terrible

  

  Business Response

  Date: 01/08/2025

  Hi ****,

  Thank you for sharing your feedback. I genuinely apologize for the frustration youve gone through. Please know that we take your concerns to heart, as our main goal is to offer transparent and effective services that truly benefit our clients.

  I can understand why youd feel disappointed, especially after the initial phase, and Im truly sorry for the difficulties you experienced with the cancellation process. Thats never our intention, and I regret if it came across that way. Weve made sure to complete the cancellation on our end, and while were sad to see you go, we truly appreciate the opportunity to have worked with you.

  Were also proud of the progress made during the time that you still have the services activeyour business listing reached the first page and achieved the rank of number 1. We hope that, despite your decision, these efforts have had a lasting positive impact on your business.

  If there's anything further we can do to address your concerns, please dont hesitate to reach out. We genuinely wish you the best moving forward.

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After working with 411 Locals for over three years, I decided to switch my online marketing campaign to another company, *********. However, I discovered that 411 Locals refused to release access to my ****** Business Profile, preventing me from transferring my 43 five-star reviews.When I spoke to an account manager, he responded condescendingly, almost as if threatening to delete my account and all its content, including my reviews. This interaction solidified my decision to take action against their practices.Despite the risk of losing my reviews, I am now determined to seek legal counsel and take the necessary steps to regain control of my profile and reviews. I refuse to be held hostage by a marketing company and intend to hold them accountable for their actions.

  

  Business Response

  Date: 11/25/2024

  Hi *******,

  Thank you for sharing your concerns. We understand your frustration and sincerely apologize for any negative experience you had. At 411 Locals, we value our clients and strive to provide the best service possible. We would like to address your situation promptly and work with you to resolve any issues related to your ****** Business Profile and reviews. Please reach out to us directly so we can review your account and assist in ensuring a smooth transition.

  Your feedback is important to us, and we are committed to making things right.

  Customer Answer

  Date: 11/28/2024

  Complaint: 22590657

  
  

  I am rejecting this response because:

  
  

  It has been extremely difficult to obtain ownership information from this company. Additionally, they charged me twice on the same day for services I had already canceled.

  
  

  I plan to dispute this matter with my bank tomorrow after the holiday. However, the issue remains unresolved.

  
  

  I demand the charges be refunded to me immediately and request full access to the information file for my ****** Business Profile.

  
  

  Furthermore, it appears they have blocked my access to my account at *******************************. ****** has suspended this account for suspicious activities. This company's behavior is borderline criminal, and they need to understand how frustrated and upset this situation has made me.

  Please look at the screenshot I included from my bank account

  
  

  Sincerely,

  ******* *******

  
  

  
  

  

  Business Response

  Date: 12/02/2024

  Hi *******, 

  Thank you for your response! We appreciate your attention to this matter. I believe this was already addressed on November 27, when you confirmed an alternate email address for the managerial access invite, as you had not received it for some reason.

  A screenshot was sent to your Yahoo email as proof that the managerial listing invite was successfully sent to your ****** Listing. Another invite has now been sent to your preferred email address: *********************

  Please continue accessing your ****** Listing within the next 7 days. However, kindly refrain from making any changes until the 8th day, as advised by ******, to ensure there are no issues with your active ****** Listing. Were happy to assist you and ensure everything is set up smoothly!
  

  

  Business Response

  Date: 12/02/2024

  Hi *******,

  Thank you for your response! We appreciate your attention to this matter. I believe this was already addressed on November 27, when you confirmed an alternate email address for the managerial access invite, as you had not received it for some reason.

  A screenshot was sent to your Yahoo email as proof that the managerial listing invite was successfully sent to your ****** Listing. Another invite has now been sent to your preferred email address: *********************

  Please continue accessing your ****** Listing within the next 7 days. However, kindly refrain from making any changes until the 8th day, as advised by ******, to ensure there are no issues with your active ****** Listing. Were happy to assist you and ensure everything is set up smoothly!

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22590657
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22590657
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 12/13/2024

  
  

  To Whom It May Concern,

  
  

  I am formally rejecting 411 Locals' services due to their unacceptable actions following the release of access to my ****** Business profile. While the extra charges were refunded, my account was suspiciously suspended by ****** shortly thereafter, through no fault of my own. I firmly believe this suspension is a direct result of 411 Locals' questionable business practices.

  
  

  In my opinion, this company represents one of the worst marketing scams I have encountered. As a result of their actions, I have suffered significant revenue losses over the past year. My next step will be to hire legal counsel and pursue a lawsuit against 411 Locals for damages.

  
  

  I would prefer to resolve this matter amicably. However, if 411 Locals continues to hold me and my business hostage, I am prepared to take all necessary legal steps to seek justice and appropriate compensation. I have attached a screenshot of the suspended ****** Business profile for your reference.

  
  

  Sincerely,

  ******* Imbimbo 

  
  

  Customer Answer

  Date: 12/13/2024

  
  

  To Whom It May Concern,

  
  

  I am formally rejecting 411 Locals' services due to their unacceptable actions following the release of access to my ****** Business profile. While the extra charges were refunded, my account was suspiciously suspended by ****** shortly thereafter, through no fault of my own. I firmly believe this suspension is a direct result of 411 Locals' questionable business practices.

  
  

  In my opinion, this company represents one of the worst marketing scams I have encountered. As a result of their actions, I have suffered significant revenue losses over the past year. My next step will be to hire legal counsel and pursue a lawsuit against 411 Locals for damages.

  
  

  I would prefer to resolve this matter amicably. However, if 411 Locals continues to hold me and my business hostage, I am prepared to take all necessary legal steps to seek justice and appropriate compensation. I have attached a screenshot of the suspended ****** Business profile for your reference.

  
  

  Sincerely,

  ******* Imbimbo 

  
  

  

  Business Response

  Date: 12/19/2024

  Hi *******,

  Thank you for your message, and I completely understand your frustration regarding the suspension of your ****** Business profile. Id like to clarify that, as per ******s policy, after the ownership transfer is completed, there is a mandatory 7-day waiting period before you can manage the listing. During this period, no changes or actions can be made, and 411 Locals no longer has access to the listing once the transfer is finalized. We deliver exactly what you requested by providing the three additional emails to be used for the Managerial Invite for your ****** Listing, As shown in the previous call recording, you were informed about the policy and limitations for new owners and managers when we transferred the managerial listing to you. 

  Since the transfer has been completed, any issues that arise after this point need to be directed to ******, as  you are now responsible for managing your listing.
  I understand your concerns regarding the suspension, and I assure you that any issues following the transfer of ownership should be handled with ******.  411 Locals no longer has control or access to your ****** Business profile.

  Im sorry to hear about your dissatisfaction with 411 Locals' services. However, I must inform you that we cannot intervene in matters that fall under ******s policies. I hope this clarifies the situation, and I wish you the best in resolving this matter with ******. Im also sending you this article from ****** regarding the transfer of primary ownership of a Business Profile : ********************************************************

  Customer Answer

  Date: 12/19/2024

   

  I am writing to follow up on my previous complaint (#********) regarding access to my email account, ***********************************************************.

   

  I am rejecting your response because it does not resolve the issue. I still do not have the password required to access my email account.

   

  As I mentioned in my earlier communication, I need this matter resolved promptly. While I appreciate polite responses, they do not address or solve the core issue.

   

  Please provide a concrete solution or escalate this matter to someone who can resolve it.

   

  Sincerely,

  ******* *******

   

  Customer Answer

  Date: 12/28/2024

  I refuse to let 411 Locals off the hook because, as the owner, I was denied access and management rights to my ****** Business Profile until the very end. The first time I even saw the screenshot in question was after I filed a complaint with the BBB about their practices. I am certain that, out of spite, this company intentionally tampered with my ****** Business Profile to prevent me from seeking services elsewhere. Now, ****** has denied me access to my profile multiple times, accusing me of unethical practices tied to a website that I did not manage411 Locals controlled and curated it entirely.

   

  Why should I suffer the loss of revenue and hard-earned reputation just because a digital marketing company is allowed to operate in such an unethical and harmful manner?

   

  I encourage anyone to read their reviews on Trustpilot to understand the borderline criminal way this company treats its clients. Their responses to complaints are cold, generic, and automated, designed only to placate customers without resolving real issues.

   

  I will not stop until 411 Locals is:

   

  1. Held accountable for their unethical practices.

   

   

  2. Forced to restore the reviews and reputation I worked so hard to build.

   

   

   

  Due to the revenue losses caused by this unqualified company, I am considering launching another investigation by involving the ************************ and my state attorney general. I will pursue justice relentlessly until I recover what is rightfully mine.

   

   

  

  Business Response

  Date: 01/06/2025

  Hi *******,

  I understand your frustration with the suspension of your ****** Business Profile. Let me clarify the situation:
  When we transferred ownership of the listing to you, we emphasized the importance of adhering to ******'s policy, which includes a mandatory 7-day waiting period before you can manage it. This was clearly explained during our calls, and the recordings confirm this.

  
  It's important to remember that during this waiting period, no changes can be made to the listing, and 411 Locals loses access once the transfer is complete. As you can hear in the recordings, you added an unexpected email address during the process, different from the one initially provided, due to issues with your own email. At the time of the transfer, the reviews were still present on the profile. We also accommodated your request for three additional managerial invites.

  
  Since the ownership transfer is finalized, any issues with the listing, including the suspension, fall under ******'s purview. They are now responsible for your profile, and 411 Locals no longer has any control or access.

  
  While this is undoubtedly inconvenient, we cannot interfere with ******'s policies. To help you understand the process better, I've included a link to a ****** support article about ownership transfers:

  ********************************************************

  We wish you the best in resolving this matter with ******.

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22590657
  
  Im rejecting this response because.

  
  I Request for Clarification on ****** Business Profile Email Change who did it?
  
  Dear [Recipient/Support Team],
  
  After reviewing your response, I find myself even more confused regarding the situation with 411Locals. Your explanation has left several critical questions unanswered. Specifically, you mentioned that an email account was added to my ****** Business Profile. Could you please clarify which email was added and what the reason was?

   

  I request full transparency and detailed information regarding this unexpected change. Especially if the change was made to the ****** business profile at a time when I did not have access to it, remember that 411 local never gave me access to the profile not until the end.

  You need to come up with a clear timeline and detailed report of who made those changes and where?
  

   It seems your company has a tendency to deflect responsibility, but I must emphasize that I did not authorize or initiate this physical change in my ****** business profile. If you have a recording of the conversation, you will clearly hear that we suggested sending the transfer link to another account because the transfer process wasnt workingnot to change the email associated with the ****** Business Profile. This was neither discussed nor was I informed of any potential issues this could cause.
  
  Your response blaming this issue on me is unacceptable, as the problem was not caused by my actions.
  
  To further clarify, after waiting the required seven days, I resumed activity on the ****** profile in question. This timeline strongly indicates that the actions leading to this issue were carried out either by a technician or by someone at 411Locals. I cannot accept a vague response that seems intended to justify irresponsible actions that have impacted my business.
  
  I request a prompt and detailed explanation regarding this matter.
  
  Sincerely,
  *******
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 01/08/2025

  Hi *******,

  Thank you for highlighting the key issues. Id like to address each one clearly and provide a detailed timeline of the events.

  November 27, 2024: Our first call with you confirmed that the email address ******************** was active and valid for receiving the email invite.
  November 28, 2024: A follow-up call was made to inform you that the invite had been successfully sent and was pending your response. We also sent a text message with a screenshot showing that the invite had been sent. However, you confirmed that you hadnt received the invite and requested that it be sent to an alternative email address: *****************************.
  December 3, 2024: During our third follow-up call, you confirmed that you still hadnt received the invite. You requested that it be sent to a different email address, providing the following three options which you sent over a text message:
  ***************************
  ********************
  *****************************

  December 9, 2024: In the final follow-up call, you confirmed that you now had access to the website. You also mentioned an issue with the suspension of your listing. We clarified that no changes should be made to the listing in the next seven days, and we reminded you that once you accepted the invite as the main owner, 411Locals no longer had the capability to edit the listing, as ownership had been fully transferred to you. After the transfer, 411Locals no longer had any responsibility for your listing, as your request had been completed. We advised you to contact ****** support via their chat platform if you encountered any future issues.

  We have completed your request, and you confirmed that in our last follow-up call.
  If you have any further questions or need additional assistance, please feel free to reach out.