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Business Profile

Loans

Dollar Loan Center, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dollar Loan Center, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dollar Loan Center, LLC has 73 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent loan was taken out in my name.

      Business Response

      Date: 03/03/2025

      March 3, 2025

      We are in receipt of your complaint dated February 26th, 2025.Thank you for making us aware of your concerns about fraudulent activity in your name.

      Please send us a copy of the police report that you filed for the identity theft, along with a copy of your ID, Social Security Card, a notarized identity theft affidavit, and any other documentation that you may have pertaining to this case so that we can compare your information with our documentation and investigate this matter fully.

      Please mail all documents to the following address:

      Dollar Loan Center
      ATTN: Compliance Department
      **************************************************************************

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 18, 2025 ****** from Dollar loan center called my supervisor to try and collect a debt

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: ********* ***

      We are in receipt of your complaint dated February 18th,2025. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.

      Per your request, Dollar Loan Center has ceased calls to your place of employment. We do encourage you to remain in contact with our office so that we may discuss potential payment arrangements to pay off your remaining balance.

      Customer Answer

      Date: 02/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ***

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a recurring customer. I have attempted to pay the loan off early the balance due is different then the loan pay off. In addition I was not informed that there would be soft inquires on my credit report.

      Business Response

      Date: 02/27/2025

      February 25, 2025
      RE: ****** Boster ****** III

      We are in receipt of your complaint dated February 16th,2025. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.

      Per your request, Dollar Loan Center has ceased calls to you. We do encourage you to remain in contact with our office so that we may provide further information about our loan process, and discuss potential payment options to pay off your remaining balance.

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am note liable for this debit with DOLLAR LOAN CENTER , I do not have a contact with collection agency Business Headquarters Location. They did not provide me with original contract as I requested.

      Business Response

      Date: 01/29/2025

      Re: ******* ********
      January 29, 2025

      We are in receipt of your complaint dated January 27th,2025. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.


      After further research of our documentation, we have determined that loan ******* is reporting accurately to the credit reporting agency. Your account has been paid and closed since July 2022, with no outstanding balance owed. As a courtesy to you, we will mail you a copy of your paid-in-full contract.

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ******************************* ACCT #: ******* ***. $880.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 12/12/2024

      Re: ***** ********-*****
      December 11, 2024

      We are in receipt of your complaint dated December 9th, 2024. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.


      After further research of our documentation, we have determined that loan ******* is no longer reporting to the credit bureau by Dollar Loan Center as the account has been placed with Clark County Collection Services. Should you have further questions or wish to establish a payment arrangement for the balance owed, Clark County Collection Services can be reached at ************.


      As a courtesy to you, we have enclosed copies of your contract and payment history.

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my wife obtained loans from dollar loan center in the middle of August my wife had serious medical issues which I wasnt able to work which I can provide documentation to this shortly after I went back to work I injured my rotator cuff on August 30th to be exact workmans comp has been filed but they have to investigate this its not like it use to be you just get paid right when you have been injured on several occasions I told them I was happy to supply proof I tried setting up a pay date but they continued to call even with the arrangement an employee named ******** would keep calling non stop and being rude and asking questions that should not be asked like if Im getting no money how the h*** are we surviving I turned it into the main customer service and they said they would deal with it but nothing came of it they seem to feel that incidents in life do not happen and up until this incident I was paying twice a week ON TIME!!!!!!

      Business Response

      Date: 10/15/2024

      October 10, 2024

      RE: ***** ****

      We are in receipt of your complaint dated October 4th, 2024.We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and servicing of accounts.
      Prior to receiving your complaint to the BBB, we did acknowledge the hardship you had communicated to us and, as a courtesy to you,we reduced calls to you beginning on September 18th, 2024.
      We encourage you to remain in contact with us so that we may discuss potential payment arrangements to pay off your remaining balance.

    • Initial Complaint

      Date:09/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted dollar loan center about a loan. I was given a run down of how the service works. The manager of the store *** was taking care of my loan application and explained how the process works. I was told she would be calling from a private number and just verify that I work there without giving information to my employer or where she was calling from. Instead of following her own process to ensure privacy, Gio called my work to verify my employment only to explain to my receptionist what the Call was for and left her number that calls straight to the dollar loan office so now every one at my job was aware of my financial hardship. Then when I explained to her that this could do harm to me because of the nature of my job she began to be rude and talk down to me like i did not deserve the respect of a customer. Then when I ask who her supervisor was she told me she did not have one and refuse to give me any information to contact a superior about my concerns. Gio explained that she did not have any contact information for the corporate office only an email that she would not provide. This is the company she works for and is unable to provide basic information. I wish I would have never done business with this place at all. Not only was Gio unprofessional and rude , the dollar loan center company lied in the commercial about the loans process and rates. They said I could do a soft credit check to see what I qualify for. It was not a soft credit check this was a hard credit inquiry to try to lock you in to sale a high interest rate loan especially after my credit has already been damaged by the hard inquiry. Its not about helping people or making sure you have a good place to get a short term loan. Its just about trapping someone in debt and treating people like trash. Financial institutions should not be allowed to operate in this fashion at all.

      Business Response

      Date: 09/13/2024

      September 12, 2024
      RE:  ****** *****

      We are in receipt of your complaint dated September 11th,2024. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending.
      As part of the application and loan underwriting process,Dollar Loan Center performs a soft  inquiry to your TransUnion Credit Report. Additionally, when verifying employment, Dollar Loan Center is discreet in not disclosing the purpose of the call nor that it is related to obtaining credit.
       We apologize that you had an experience with our staff that you did not find satisfactory. Dollar Loan Center strives to always exceed customer expectations, and this standard was not met. We will ensure that the appropriate feedback is conveyed and have requested a Regional Manager reach out to you to further assist.
       Dollar Loan Center values you as a customer and appreciates your continued business.

      Customer Answer

      Date: 09/21/2024

       
      Complaint: 22269396

      I am rejecting this response because: I called the number dollar loan center provided and the lady named ***** answered and was rude with me as well. They just gave me a call and did not ask or attempt to resolve any of my issues. Instead they defended the loan process and dismissed my complaints. They are just a company that are not what they claim in their advertising at all.

      Sincerely,

      ****** *****

      Business Response

      Date: 09/23/2024

      Dollar Loan Center appreciates all constructive feedback.  Our records indicate that you spoke to a Regional Manager on September 13th, *********************************************************************************** detail.  Should you have additional concerns that were not discussed at that time, please contact us at **************.

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called DLC the beginning of June 2024 and advised the rep that I had moved, changed employers, and now have a different pay date. I asked if there was an issue changing my dates to pay. because I was not employed and had not been paid yet, & if possible to do. The rep stated she would update my info, change my pay dates and do a "promise to pay." They did not elaborate that my interest would keep on growing, that it would affect my credit, leaving me to pay a debt and never be able to finish. I would have never asked for this type of help if it would have been clear from the beginning. On June 27the I went into the portal and notice a huge interest and my bi-weekly payments doubled. Immediately I called because I have never been late on payments before and was very concerned that this would affect my credit, and how outrageous of an amount to pay was clear that I would never be done with the loan. I talked to a manager, she mentioned that an upper line manager would look into this, put me on hold and came back stating that they will clear the interest, the next time I jumped into the portal that it would be reading the correct total that I need to pay on a bi-weekly schedule. They would work with me since I have never been late with them before and I thought that solved the issue. Calls are recorded!!!! I entered the portal again today, still the same issue. Called and now a manager is going to call me back. I asked for a manager on the initial call, I was transferred to one, later found out it was not a manager. Rep said cannot fix the portal and how it reads it will always say that. Never going to use them again, I am never going to pay off this debt, I'm stuck. hoping the manager is honest and hears the recording, calls are recorded, it seems like people are not trained very well, feel scammed, and lied to.********I cannot type anything further here so I will upload the rest of the complaint. that shows proof of the portal reading incorrectly**********

      Business Response

      Date: 07/24/2024

      July 24, 2024

      RE: *****************

      We are in receipt of your complaint dated July 12th, 2024. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending. As outlined in your loan agreement, this is a simple interest loan with interest accruing daily.
      ***** to receiving your complaint to the BBB, we did acknowledge the hardship you had communicated to us and, as a courtesy to you, we stopped additional interest from being added to your loan as of July 12th, 2024.
      Dollar Loan Center values you as a customer and appreciates your continued business.

    • Initial Complaint

      Date:02/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I secured a loan from Dollar Loan Center in 2023. After a couple of months I began having financial hardship because of excessive medical bills. Dollar Loan agreed to reduce my payments to $150 per month. I have never missed a payment but I have been reported as late to the credit bureaus. Also, my loan balance has grown almost $2k even though I have made regular payments.

      Business Response

      Date: 03/04/2024

      March 4th, 2024

      RE: *************************

      We are in receipt of your complaint dated February 28th, 2024. We have reviewed this matter fully and have determined that we have acted in accordance with Dollar Loan Centers policies and procedures, which are in accordance with all state and federal laws that pertain to lending and credit reporting.
      ***** to receiving your complaint to the BBB, we did acknowledge the financial hardship you had communicated to us and, as a courtesy to you, we have been accepting your monthly payments of $150.00.  Your total monthly obligation per the terms of your signed loan agreement is approximately $428.00.
      Dollar Loan Center must accurately report customers loan history to the credit bureau. Our records indicate you spoke to one of our Regional Managers who advised you of this on February 23rd, 2024.
      Pursuant to your prior request, we have marked your account as disputed with the credit bureaus.
      This is a simple interest loan with interest accruing daily.  We have stopped additional interest from being added to your loan as of February 23rd,2024.
      Dollar Loan Center values you as a customer and appreciates your continued business.

      Customer Answer

      Date: 03/05/2024

       
      Complaint: 21357786

      I am rejecting this response because I was never made aware that I would be considered delinquent after Dollar Loan accepted the reduced payment. Also, I would like to request a reduction on the loan balance to allow be the ability to pay the loan in full by the agreement due date. The interest accrued has doubled what I owe even though I have consistently made payments. 

      *************************************************

      Business Response

      Date: 03/12/2024

      March 12th, 2024

      RE: *************************

      Dollar Loan Center has an obligation to report truthfully to the credit reporting agencies. Your loan agreement states as follows:
      We may report information concerning your performance under this Agreement to one or more consumer reporting agencies. Late payments,missed payments, or other defaults on your account may be reflected in your credit report. As required by law, you are hereby notified that a negative credit report reflecting on your credit records may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
      Per the terms of the signed loan agreement and your payment history, we must report your account status as past due.
      As a courtesy to you, your loan has stopped accruing interest as of February 23rd, 2024. We are unable to further reduce the loan balance while accepting a long-term payment arrangement.
      Alternatively, we can reduce your balance and offer you a one-time discount of $567.70, lowering your amount owed from $3784.68 to $3216.98, if the full payment of $3216.98 is received no later than March 31,2024. This offer to compromise the balance terminates on March 31, 2024.

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a collection account showing up on my credit report. This collection is inaccurate as all my debts have been paid. It is likely that this particular trade line is a mistake and that the account does not belong to me. I ask that it is deleted immediately as I have already suffered damages due to it being on my report. If this is not resolved I may have to take legal action. I am hoping we can resolve this matter. Thank you.

      Business Response

      Date: 01/16/2024


      January 16, 2024


      RE: ***************************

      We are in receipt of your complaint dated January 11th,2024. We understand that you are concerned about a collection account on your credit report. After further research of our documentation, we have determined that your most recent loan with us, loan # *******, is no longer reporting to the credit bureau by Dollar Loan Center, as the account was placed with ******************************** on April 19th, 2019. ******************************** can be reached at ************.

      The balance on the account is still outstanding. Should you wish to resolve this account with us directly you may reach us at ************.

      Customer Answer

      Date: 01/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Dollar Loan Center, LLC is NOT a BBB Accredited Business.

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