Reviews

This profile includes reviews for PlayStudios, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PlayStudios, Inc.

  10150 Covington Cross Dr Las Vegas, NV 89144-6567

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  PlayStudios, Inc.

  10300 W Charleston Blvd STE 13-272 Las Vegas, NV 89135-1037

Review Details

• Review fromManuel M

  Date: 11/11/2023

  1 star

  Manuel M

  Date: 11/11/2023

  They double charged me for a purchase. I disputed the second charge and since my bank refunded me. The game charged me 16,000 gems and demanding I buy gems to keep my account. They gave me 3 exceptions to try and get the gems to a + balance but it would 6 months to get that many gems without paying to play.

  PlayStudios, Inc.

  Date: 11/16/2023

  Our company is concerned to see this review and unable to locate correspondence with our Customer Support team based on the information attached. We are not aware of an instance where there would be a demand to make a purchase in order to maintain an account. We request that this consumer reach out to our Customer Support team through either the Support function in the mobile app being played or via web at ********************************** and they will be more than happy to provide insight, guidance and assistance.

• Review fromDaniel H

  Date: 10/28/2023

  1 star

  Daniel H

  Date: 10/28/2023

  This game doesn't even deserve 1 star!! It's a Total Rip off!! I have Always received the 4 star rewards bonus Until they was going to give a special envelope for finishing the 4 star rewards!! Of course they Never let me get the 4tg star and receive the bonus!! They are running a Total Scam!!

  PlayStudios, Inc.

  Date: 11/02/2023

  Our company is concerned to see this review and hear of any issues or frustration with either playing experience or anticipated rewards. To provide some insight, our game apps are all specifically designed to produce random results and tested regularly to ensure fairness and proper crediting. In order to better understand this specific complaint, we will need more detail so that we can properly research not only the issue itself but the game account in question. We are unable to locate any recent correspondence with this player in our ticketing system and request that they submit a ticket to our Customer Support team either through the Support function in the mobile app being played or via web at https://playstudios.helpshift.com/. We hope to hear back from this player via our Customer Support team so that we can help provide guidance and assistance with this issue.

• Review fromGeorge B

  Date: 10/02/2023

  1 star

  George B

  Date: 10/02/2023

  I am close to losing the MyVip Hosted Group Cruise, I redeemed for 5,000,000 gold coins. I submitted the required information to **** ******, on Monday 09/25/23. I called Club Royale on 09/26/23 at 4:30 for 27 minutes. They confirmed the received the cruise booking request and read back to me, key areas of my email. They said the booking would be complete in 72 hours and they would call be when it was competed. I never received call back from them, so I called **** ****** Friday, to get the booking completed. This had to go through several departments, including VIP Events, but was told it would be completed. Saturday they called me, to say they reviewed the taped conversation for Tuesday; yes it showed they did get the booking request. However, the offer code Expired on Thursday 09/30/23. There was nothing they could do on the weekend, only senior management could reissue a code and issue a waiver, for an issue they themselves caused. I received an email from MyVip that my sport on the group cruise, will be cancelled today, because I/you have not been supplied with my booking number! I need your help, please do something on my behalf! George ********* Miami Beach, Florida

  PlayStudios, Inc.

  Date: 10/25/2023

  Our company has investigated the situation outlined in this review. We truly apologize for any breakdown in communication while Mr. ********* was attempting to confirm the cruise booking associated with the myVIP at Sea – Mexico reward with travel dates of November 4th through the 9th. We also apologize for any delay in fulfillment and frustration caused by this experience. We will make sure to review any learnings and take them into consideration when improving the redemption process moving forward. We do see that this reward has been successfully redeemed and have confirmed Mr. *********** cruise booking with our partners at Royal Caribbean. We hope he has a wonderful time on his cruise and that he will reach out to our Customer Support team again in the future with any other game and reward inquiries.

• Review fromWes J

  Date: 09/26/2023

  1 star

  Wes J

  Date: 09/26/2023

  This game is a complete rip off in more ways than one....and don't give me your b.s speal about how its randomly generated to be like a real world casino. If people wanted to go get screwd by a one sided system they would go to an actual casino. A very perfect example is when you start with 50 billion chips spend 25b of that to not even win a fraction of that back in line pay but you gain 10m bonus chips then to get completely railed in your bonus with a measly 30x or 100x just admit the fact you are crooks and should be shut down forever.

  PlayStudios, Inc.

  Date: 10/03/2023

  Our company is concerned to hear of this player’s frustration as that is not the intended outcome from playing our games. Our apps are all specifically designed through the use of a complex mathematical model to deliver random results which best reflect a real-world scenario and this is tested regularly to ensure this is the case. We do hope this player will give our games another chance, that their luck will improve, and that they will reach out to our Customer Support team through the Settings menu in their game app for assistance to hopefully enhance their game experience and provide additional insight.

• Review fromRoxanne M

  Date: 09/17/2023

  1 star

  Roxanne M

  Date: 09/17/2023

  Well the games are interactive and enjoyable they are not random what you win might be random but the fact that you are going to win or lose is not random they wouldn't make any money if they keep letting you win all of the people that win big high amounts are all fake this has been shown to me over and over again as I have played for almost a year every single day and every single time I win a little bit I lose it all and I lose it for a long time and have to pay for more and then I win a little bit for a short time and I lose it all again they keep you at the bottom especially when you play the big fast games that tell you it pays big they don't pay nothing you lose because they get you rushing and then you feel like if you don't buy more coins you're going to lose everything believe me they are Crooks.

  PlayStudios, Inc.

  Date: 09/22/2023

  Our company is concerned to see this review. To provide some general insight, our game apps are all free-to-play and meet all purchasing platform policies. We are not by definition considered online gambling, chip purchasing is not required, and our games abide by all federal and state laws in the areas where they are applicable. A random number generator is utilized along with a complex mathematical model to ensure that a random result is delivered with each spin and action. This has been developed and tested regularly so that there is no difference regardless of the players participating, their level, chip balance, amount wagered, or any prior results. This also helps us to ensure fairness and maintain an alignment with the win/loss outcomes offered when playing on real-world machines. We do see that this player is a member of our Host program and has access to this exclusive one-on-one service experience. We hope they will reach out to their Host directly for additional guidance and insight into the intended functionality of our games and enjoy the associated benefits of that program, ultimately enhancing their game experience.

• Review fromAj

  Date: 08/06/2023

  1 star

  Aj

  Date: 08/06/2023

  It has proven numerous times it is not random chance because it shows me what it is giving me before I even complete the spin on the prize path bar and any other competition they have going on. You can read the other reponses to complaints on here and see they are also auto generated. I've sent numerous pics showing it taking away my bonus chips, what I earned on any bonus games and my balance before and after. I get the same message each time, which is "we have reviewed your game play and find no errors" and "it is a visual acuity error". So I'm being told I'm blind and can't add. They refuse to make it right and just ignore the issues or give you a few chips to get you to leave them alone. They are also very punitive when you do contact them, so expect to lose every spin for at least 2 weeks after you do contact them.

  PlayStudios, Inc.

  Date: 08/11/2023

  Our company greatly appreciates player outreach and is concerned to see this review. To provide some general insight, our games are specifically designed, through the use of a random number generator and a complex mathematical model, to ensure random results are delivered with each spin and bonus round which are reflective of the types of outcomes experienced in a real-world scenario. This is not manipulated regardless of the player participating. We can confirm this player has been in contact with her Host frequently to address concerns with her game play and missing credits. Her gameplay as reflected on our servers has been verified each time by her Host to ensure that she has been correctly credited. She has also been comped chips each time she has reached out based on availability for her account as appreciation for her support and to make up for any disappointment in game play. We do take player concerns very seriously and fully research accounts to ensure proper game functionality and crediting. We do hope this player will continue to reach out to her Host should any additional questions arise and her Host will be more than happy to continue to provide guidance and assistance.

  Aj

  Date: 08/14/2023

  I was not compensated for the 17 billion chips I earned but did not receive. I contacted my "host" numerous times because she never addressed the issue, instead she gave me 1.5 billion, 500 million, then 2 billion for contacting her, so I'm still short 14 billion, which i earned during those bonus games. I sent pictures showing how many chips I received versus what I should have received. This isn't just horrible customer service, it is blatant deceit and why you get so many bad reviews.

  Aj

  Date: 08/16/2023

  Tell me again how it isn't punitive when I can't even access the game now that my complaints have posted and I've uninstalled and reinstalled several times and meet all system requirements. Everything other app on my device works just fine. So now I can't even collect the bonuses. Not to mention I was able to play once yesterday at this time and I received 69 tokens in the bonus game, even though I won 88.9 million. And don't pretend you care because I sent photos to both the customer contact and my host 3 times on the above mentioned issues and you didn't make it right.

• Review fromDarren P

  Date: 08/01/2023

  1 star
  This site is pathetic. Once again , i show them times , dates , and pictures . No response . This isn't a 1st , 2nd, or 3rd time . This is almost everyday they rip you off and don't make things right . Playstudios , how about you go look at guest 821 , I have showed you the proof , I want my rewards . Your customer service is pathetic . I have played everyday for over 625 days . I could give you a 3 page list of the bugs in your games, but you don't do anything anyways . The last 2 challenges, you owe me 2 PURPLE, 2 SILVER, and then a 5 star magic sticker from other challenge . Don't even care about all the other stuff and chips you ripped me off . But give me the rewards from challenges that I SHOWED YOU PICTURES OF.

• Review fromJohn L

  Date: 07/31/2023

  1 star

  John L

  Date: 07/31/2023

  Contacted support about my prizes disappearing from my inbox after viewing them and then, go back to claiming them less than, 30 mins later. They sent me an email stating that they will be correcting the issue and that I will receive those prizes within the day. Then, they sent me an email asking how their service was when, the issue was never corrected. Aimee July 29, 2023, 16:40 -0500 Thank you for taking the time to report your concern regarding your inbox prizes being removed. Our developers are aware of this issue and working to correct it. I've shared your account with my developers for review so that any missing prizes can be added. Any missing prizes should be added by today. We greatly appreciate your patience while this is being reviewed and corrected! July 27, 2023, 15:56 -0500 There were 7 prizes in my inbox and when I went back into it about 30mins later to claim the prizes, they were gone Can we do a class action suit?

  PlayStudios, Inc.

  Date: 08/14/2023

  We greatly appreciate this player’s outreach and are truly sorry to hear of his experience with the Summer Santa challenge prizes on Thursday, July 27th. To provide insight, some players were sent the correct prizes for this challenge, along with additional prizes not meant to be displayed. This player was one of those affected. Players were eligible for the top 2 prizes from this challenge but ended up receiving more than these prizes via their inbox. The extra prizes sent in error were removed as he observed. We have confirmed that he is still due one Gold Sticker Pack and additional chips. Since the sticker book event has since ended, we are confirming with our developers when the next sticker event is scheduled and are planning to add these credits at that time to fulfill his compensation. We truly apologize for the oversight and error in this instance. We do see that he is hosted and request that he continue to follow up with his Host regarding this and any other game and reward related inquiries.

• Review fromDarren P

  Date: 06/01/2023

  1 star

  Darren P

  Date: 06/01/2023

  I have 214 pictures of how and when they ripped me off . I show it to customer service , they WILL NOT RESPOND . I complained about something without picture , they immediately tell me , I was DISCONNECTED and lie to me . This site is pathetic.

  I have complained on here multiple times ,after numerous attempts , they finally just contacted me and told me they rip me off every other day , sometimes twice a day , because I play on a cell phone ?????????????? They dint give me 1 chip I proved to them I don't receive. Just that , I play on a cell phone and their stuff is all set up to be super fast . So , they ripped me off . What a pathetic answer . I have seen most of their repetitive responses . But this one takes the cake . Sorry we ROBBED you of 5 billion chips, but , you play on a cell phone .... If their is ever a class action lawsuit against them . I HAVE MORE THAN ENOUGH EVIDENCE

  PlayStudios, Inc.

  Date: 06/07/2023

  Our company is concerned to see this review and to hear of any oversight which may have occurred during the Customer Support experience. Our goal is to fully review and research issues when they are reported and provide guidance accordingly. If possible, we ask that this consumer resubmit any game issues in question along with detail and supporting screenshots. We have 2 methods of communication either via web at https://*************************/hc/en*******************/ or through the Support function in the mobile app being played. We look forward to hearing back from him via our Customer Support team and following up.

• Review fromChristina S

  Date: 05/31/2023

  1 star

  Christina S

  Date: 05/31/2023

  If I could give 0 stars I would. I have spent well over $1500 on this app. My stupid mistake. I Believe that this game is rigged for those who actually spend money. I get no return on my investment on this game. I have never been able to complete a story. I have never won a amount that would allow me to play longer than a day on this game. I kept thinking if i get up there in levels, my luck would change. The host has given me coins once a week, sometimes more sometimes less. This week I was told no free coins, because I didn't spend enough money on the game that literally will it $20 in 5 minutes. When this week I spent $60 on the game. I know this app bot that responds to this will come back with all their excuses on everything anyone says on this platform. And they can. But they should really be ashamed of taking advantage of people addictions. Gambling is a addiction and this app feeds that, because you can never seem to win. and we are all always trying to chase a win of some sort. whether in a game or real casino. I will not be playing any more. so, if you have any form of addiction, please stay clear of this game. it is no good, and they will just steal your money not even allowing you to have any bit of fun. If you're going to lose at the real casino. You have better chances. I would like a full refund of my money that i spent. I got no product from this. thank you.

  PlayStudios, Inc.

  Date: 06/06/2023

  Our company is concerned to hear of this consumer’s disappointment in her experience with our games. To provide some general insight, our game apps are all free-to-play, downloaded from the iOS and Google Play App Stores, and meet all platform policies. We are not by definition considered online gambling, chip purchasing is not a requirement, and our games abide by all federal and state laws in the areas where applicable. Our games also utilize a random number generator along with a complex mathematical model to ensure that a random result is delivered with each action inclusive of spins. This has been developed and tested regularly so that there is no difference regardless of the players participating, their level, chip balance, amount wagered, or any prior results. This also helps us to ensure fair game play and maintain an alignment with the win and loss outcomes offered when playing on real-world machines. We do see that this player is hosted, has been in regular contact with her Host, and has been comped to the maximum available wherever possible and within our guidelines. Addiction is also a matter which is taken very seriously by our company if evident. If this player has any concerns related to actions we can take in such instances, we ask that she reach out to her Host for additional information. If she is seeking a refund for prior purchases as well, we direct her to contact her purchasing platform as they handle all monetary transactions, have access to billing information, and will approve or deny requests in accordance with their policies.