Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great, here's the customized version of your complaint with your name and email included. You can copy-paste this for both the BBB and the *** complaint forms.Complaint Text (BBB / ***) Subject: Unfair Termination and Funds Withheld Despite Prior Approval Business Name: Skillz ***********: ************************************** Details:My name is Puvindran Thirilogasundar (Email: *********************** and I am based in ******. I created a new account on ******************** after obtaining written permission from their support team. I still have the email proof confirming this approval before I opened the account.Despite being transparent and following their guidance, my account was later terminated under accusations of violating Section 7.3 of their Terms of Service (cheating/fraud). I strongly deny these accusations. I never used multiple accounts simultaneously, bots, collusion, or any unfair means. I simply used my experience to play legitimately and earned a balance of $500 USD, which included a $50 personal *********** my account is permanently blocked, and my funds are being withheld. I reached out to Skillz through multiple emails, asking for a reason, evidence, or at least a refund, but they have not responded.I believe this is not only unfair but also a breach of consumer trust, especially when I acted with full transparency and followed the rules. I am requesting:A full refund of the $500 currently locked in my account, or A clear and detailed explanation with evidence supporting their decision. If no resolution is provided, I intend to pursue further action to protect my rights.

  Business Response

  Date: 04/22/2025

  Hello Puvindran, 
   
  Thank you for reaching out to us through BBB and Skillz Escalated Support.
   
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (16333259). 
   
  Skillz takes the fairness and security of its players and platform very seriously.
   
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
   
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
   
  Here are the Terms of Service again for your reference: ***************************************************;
   
  Best, 
   

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23225010
  
  I am rejecting this response because: I been very honest with these people but after I started earning money they terminated it's pure cheating give me my earnings or let me play again otherwise give me proper reason and proof
  
  Sincerely,
  
  Puvindran Thirilogasundar

  Business Response

  Date: 04/30/2025

  Hello Player, 
   
  Skillz takes all legal threats seriously and would like to share more about the actions that have been taken on your account. 
   
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: #********. 
  
  As stated we have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
   
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service. Skillz considers this case addressed and closed. 
   
  Here are the Terms of Service again for your reference: *********************************************.
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account name is pubgpro on Skillz. I have been with Skillz for over 5 years. I am a winning player who has mastered the games of Candy Prize and also Blackout Bingo.A couple of weeks ago I managed to win a $1500 (2nd) place prize in one of the bingo events. After doing that (now that I had money), I decided to play multiple $120 entry games and another tournament win of around $600. After everything was played I had a solid win rate of about 80% beating the rake. This netted me $3300 of which I withdrew $800 and $2400 seperately. Today would have been the 14 day **** from my 1st withdrawal of $800. Skillz sent me this email:Hello, Your actions are in serious violation of our TOS, section 7.3, which explicitly states "7.3. Cheating, Fraud, and Abuse. In accessing or participating in Services or using the Software, you represent and warrant to us that you will not engage in any activity that interrupts or attempts to interrupt the operation of the Services or Software. ***etc...Your actions jeopardized the integrity of our system and put many honest players at risk. You are not permitted to use the Skillz system again. Please take this as notice that Skillz reserves all legal rights to pursue violations of our service including prosecuting offenders to the fullest extent of the law.*****, ************** My $130 in my account, my $800 withdrawal, and my $2400 withdrawal are all gone and now into Skillz pockets. I plan on taking legal action if this is not resolved. I am planning on calling my bank to reverse the transactions I used on my card to deposit well over $500 at one point (which I never got back since this ban)***If you are reading this, I highly suggest not playing on Skillz since they have no issue taking your money when you are a winning player.

  Business Response

  Date: 04/03/2025

  Hello *****,, 
  
  Thank you for reaching out to us through BBB and Skillz Escalated Support.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (16288208?). 
  
  Skillz takes the fairness and security of its players and platform very seriously, and for that we cannot apologize. 
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: ***************************************************;
  
  

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23156549
  
  I am rejecting this response because:

  This is false claim that I have cheated. I played every single game legitimately and Skillz is deciding not pay out my winnings. I was never in violation of the Terms of Service. 

  Where is the supporting evidence? I plan on taking this to court and you will be sued if you do not pay.
  
  I have recent transactions on my debit cards of around $400. Skillz stole my winnings AND my most recent deposits.

  Sincerely,
  
  ***** **********

  Business Response

  Date: 04/04/2025

  Hello *****, 
  
  Thank you for reaching out to our Escalated Support. Were sorry to hear youre looking to take legal action. 

  Skillz considers your case addressed and closed due to Violation or Terms of Service. 
  
  You can find our Terms of Service and Legal information at: ********************************************************;
  
  Regards, 
  
  
  
  

  
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB (Better Business Bureau Service), I am **** **. I am reaching out to seek your assistance in resolving a dispute with Skillz Games. My account was recently terminated, citing fraud, cheating, and abuse as the reason. However, I was a previous player a few years ago and closed an old account at that time for personal reasons. I created a new account last year for recreational purposes while traveling internationally. I have provided evidence, including photos of my boarding tickets, to support my claim. I would greatly appreciate your assistance in contacting Skillz and resolving this issue. I hope that they will reconsider their decision and reinstate my account. Thank you for your time and support.Sincerely,**** **

  Customer Answer

  Date: 03/31/2025

  This is **** **. I tried to withdraw the money of the amount of $102.14 last few days ago. The Skillz game company closed my game account with some reasons like I cheated and opened more than one account. Its not true. Last year on September I went to ******* to visiting my parents for few weeks. While I stayed in ******* I opened the account for killing time and for fun. I already provided you all my information to proof that Im the only person and the real one who had this account with the ********************. I deposited $10 to the account I played, if I lost the money, can I withdraw anything? Will you close my account? I went back to the *** and continued to play until last week then I decided to withdraw some money from my account. Your company completely closed my account with your own reasons. Whatsoever you didnt reply my email when I explained the reasons. My son stayed in the *** to play on his own account while I was in *******. I open my own account to play in *******. On the advertisement your company said prefer friends and family play together. Then, why you said we had multiple accounts? Now, Im asking you, the Skillz to reopen my account and pay me the amount I won when I played. Im seeking for your truely answers. Thank you.

  Business Response

  Date: 04/03/2025

  Dear ****,

  
  Thank you for reaching out to us through BBB and Skillz Escalated support. 

  
  Our Fairplay system has detected activities in your account that contravene our Terms of Service. A detailed explanation has been provided in the communication sent to you under Ticket: #********.

  
  We emphasize that the integrity and security of our platform and its users are of critical importance to us. It has been established that the winnings associated with your now-terminated account were accrued in violation of our Terms of Service. Accordingly, these winnings will be forfeited.

  
  Please be reminded that forfeiture of winnings for breaches including Cheating, Fraud, and Abuse is clearly stipulated under Article 7.3 of our Terms of Service. The actions made on your account have been made final. 

  
  If  you wish to take legal actions please refer to the information below or addressed in the previous tickets you received. 

  
  Here is the link to our Terms of Service: *********************************************.

  
  Skillz considers this case closed. 

  
  Best, 
  
  

  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skillz promote that it can take up to 6 weeks for players to get payment process. They canceling players withdrawal after 6 weeks with no explanation, when i reach out to them they keep ignoring my messages. When they answer never give an explanation nor reason why just keep repeating they escalating it. I been told that multiple time in the past they holding my money hostage. Also they cheat and punish players that complain a lot about their abuse

  Business Response

  Date: 03/17/2025

  Hello KERNEST, 

  
  Any withdrawals up to the amount of your total deposits will be processed using the same form of payment as your deposit, either your ****** account or credit card, in order of oldest to most recent. We are unable to refund to a specific deposit method. Winnings exceeding your total deposit amount will be sent via paper check if youre in the **, or ****** account if you are playing from another country.

  
  Most withdrawals are processed within about 10 business days. However, for security reasons, it can sometimes take up to 6 weeks for a withdrawal to arrive.
  Please also note, there is a $1.50 charge for any withdrawals under $10. Bonus cash cannot be withdrawn, and is forfeited when you make a withdrawal. For every $1.00 that you pay in entry fees, $0.10 of bonus cash will be used for entry. So if you play a match with a $3.00 entry fee, $2.70 will be real cash, and $0.30 will be bonus cash.

  
  If you have a question about a specific withdrawal we would need you to provide more information. 

  
  Please review our terms of service: *********************************************.
  
  
  

  
  

  Customer Answer

  Date: 03/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for helping us resolved our issues. Thanks a million 

  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no idea it was going to take money out of my account without me knowing or playing anything. I want it to never happen again. Delete all my information you have. And a refund.

  Business Response

  Date: 02/20/2025

  Hello, 
  
  Thanks for reaching out! We'd be glad to assist with your account request, but we were unable to locate a Skillz account using your name or the email address you used to write in to us. Can you please reply back with your Skillz username, or the email address associated with your Skillz account, so we can better assist you? You can find your username in the upper left corner of any Skillz game.
  
  Alternatively, if there's anything else we can do to assist you instead, please let us know!
  
  We look forward to your reply.
  
  Best,

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business provides apps that are in the form of play to win games, they have a series of apps and the one I was on was called solitaire cube.I was playing normally, without using any third party software or anything, after all I was only there to enjoy the game.After getting some free money tokens on the app (amount was 2$ almost, I don't remember well) I started playing the pro games that required money.I climbed up to money tokens up to 10$, on the second day of being in the app, I couldn't log in, I thought the app was down or ************ the afternoon I access my Gmail so I can check if there's a notification about the app or something, just so I can be met an email telling me that my account is banned because of cheating, mind you, If I were, I wouldn't have bothered reaching them out twice, complaining that this was a mistake and I have been unfairly terminated, I had no response from them at all, no clarification, no proof that I have used cheating software. Bad experience.

  Business Response

  Date: 02/20/2025

  Hello Player,, 
  
  Thank you for reaching out to us through BBB and Skillz Player Support.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (16165543). 
  
  Skillz takes the fairness and security of its players and platform very seriously.
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: ***************************************************;
  
  
  

  Customer Answer

  Date: 02/22/2025

   
  Complaint: 22965660
  
  I am rejecting this response because:

  there has been no clarification or disclosure about the reasons to be accused of cheating despite clearly stating I have not, I do not know how one can cheat on this game and I certainly know that I have played fairly.

  I demand more details of what would be my ways of cheating if you guys 'caught' me (this being a word to address the wrongful accusations), like the software name, or screenshots etc, like many other companies do provide (I know this because I have read at times cheaters getting caught, and they're often provided with proof rather than having sent a copy paste email with vague wording and unfair policies)

  Being wrongfully accused of cheating for simply winning and enjoying the game has to be a total opposite of what a game company should do to it's consumers.

  All in all, if you really think I'm cheating, what's your proof? And don't hit me with 'our team made efforts to determine this behavior is fraudulent, and we don't have to disclose anything', because it only means that you're wrong and you know it and you have nothing to back your accusations up.
  Sincerely,
  
  H*

  Business Response

  Date: 02/25/2025

  Hello, 

  
  Every account action we take is based on conclusive evidence of a violation of our Terms of Service, which we have linked below for your reference.

  
  Your account was reviewed and closed due to multiple violations or a significant single violation that was identified and verified through our internal review process.

  
  All violations are permanently recorded in the Skillz database. As a result of this confirmed violation, your account has been permanently suspended.

  
  Please be aware that any winnings obtained in violation of the Terms of Service may be forfeited. Skillz considers this case reviewed and solved. 

  
  Terms of Service: *********************************************

  
  Best, 
  
  

  
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22965660
  
  I am rejecting this response because:

  THIS CASE IS NEITHER REVIEWED OR SOLVED!!!! I'M SICK OF YOUR COPY PASTES AND ROBOTIC RESPONSES! this little ping pong that we are playing is very harmful to your business.

  All I hear is vague words and a link that mindlessly leads to your legal page, which I do not have any use of, I have requested evidence to back your accusations, which seems that you don't have, if you really 'have it saved in the database' you would've been able to be clear about it, and provide EVIDENCE. I do not understand why are you all so shady, and all you do is accuse me of cheating when I CLEARLY DIDN'T.

  all I see in your business model is to let people win, then block them and accuse them of cheating.

  And If I didn't contact you through BBB, you wouldn't have responded at all, because y'all are scared your ratings would go down in here.

  I still demand clear proof of the accusation, simply accusing me of cheating, when I didn't cheat, when I didn't use third party software, when I was only playing for my own enjoyment, is stupid. If you want to tag this case solved, provide proof, be fair about it, you have no right to hide this proof from me, because it concerns me and actions taken against me, be fair, unless you want to be shady then we can be shady together.

  
  Sincerely,
  
  
  

  Business Response

  Date: 03/04/2025

  Hello, 

  
  As stated previously Skillz has addressed your complaint and has found that your account has been in violation of our Terms of Service which has been shared with you in Ticket:16165543. 

  
  All violations are permanently recorded in the Skillz database with supporting evidence of the actions. As a result of this confirmed violation, your account has been permanently suspended and will not be reopened.

  
  Skillz considers this case reviewed and solved further inquiries will be defaulted to the original responses shared. 

  
  Terms of Service: **************************************************;  
  
  Best,  
  

  
  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SKILLZ flat out says 4 to 6 weeks. I withdrew a 85$. I withdrew on 11$ on April 12, 2024 as a test through direct deposit and never received it. Ironic that they did not and currently do not allow direct deposit ONLY CHECK for my last and final withdrawal on JANUARY 6th 2025. I have not received any of these payments. This is starting to feel like a waste of lucrative hope and time. The website says 4-6 weeks or longer do too unforseen postal issues. This company is mailing a check.....simple as that. Would love to know the reason why I am waiting on small money.

  Business Response

  Date: 02/18/2025

  Hello there, 

  Thanks for reaching out! We'd be glad to assist with your account request, but we were unable to locate a Skillz account using your name or the email address you used to write in to us. Can you please reply back with your Skillz username, or the email address associated with your Skillz account, so we can better assist you? You can find your username in the upper left corner of any Skillz game.
  
  Please share the following information:  

  - Skillz Username 

  - Skillz Email 

  -Skillz Withdrawal  information 

  Once we have more information in regards to your request we will be in touch. 
  
  
  Best,

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I did was download the app and then deleted it and the company took $10 when there was nothing stating that would be done. If they had been on the up and up stating, if you download this app you will automatically be charged $10, I would never have downloaded it. I didnt even create an account let alone play the game. I have now figured out that all of these apps for games that supposedly pay you money to play ARE ALL SCAMS. Now that I know that, this wont happen again. All Im seeking is a refund of my $10 that they took. Period. Ive emailed them 5 times and they just ignore me. I called the number they give for customer service and was on hold for an hour. Everything about this company is rigged to rip off people. I JUST WANT MY MONEY BACK. Please help me to get this done.

  Business Response

  Date: 01/22/2025

  Hello *****,

  
  Thank you for reaching out regarding your account and the deposit made on our platform.

  
  After further review, it appears that your account under the username CurtainZippy87 was created 14 days ago, and your deposit was made via ****** on the same day.

  
  The funds you added to your account were used to participate in cash matches within our Word Search Win Real Cash game.

   

  Below is a detailed summary of the matches played:
  Match History:
  2025-01-08 03:51 PM: -$0.60 ($0.20 balance)
  2025-01-08 03:49 PM: -$0.60 ($0.80 balance)
  2025-01-08 03:47 PM: -$0.60 ($1.40 balance)
  2025-01-08 03:46 PM: -$0.60 ($2.00 balance)
  (list continues for all entries)

  
  Please note that, as outlined in our Terms of Service (Section 8.8), all cash entries are non-refundable. For your convenience, Ive provided a link to our Terms of Service below:
  *********************************************.

  To enhance your experience, we recommend the following tips:
  - Take breaks between gameplay to maintain focus.
  - Play Z matches as warm-*** to practice and refine your techniques.
  - Review replays from rivals to learn tips and tricks that could improve your performance.
  - Utilize free play modes to sharpen your skills.

  
  If you have any additional questions or require further assistance, please dont hesitate to reach out.

  
  Best,
  

  
  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive playing Skillz games with real money. Im a vip member of Skillz. Early I use to get my winning money in 2-3 days max. This time I request for withdrawal on Jan 3rd 2025. Till now withdrawal is pending. Its more than 11 days. *** raise a customer support ticket and inquired about my withdrawal. They keep says it will take up to 6 weeks. Its illegal to keep someones money for 1 and 1/2 month. I never had this issue before.Seeking help from BBB to get my withdrawal money from Skillz.

  Business Response

  Date: 01/30/2025

  
  Hello *****, 

  
  We have received your BBB complaint regarding your Withdrawal# ******** for $820.00. 

  Our team has been in contact with you in-ticket ********. I will share our response here as well for your records that we sent on: Jan ******* 13:59.

  --
  Hello,
  
  This message is to inform you that your Skillz account has been flagged for internal review due to intentionally poor play to falsely influence the algorithm, and be matched with opponents of lower skill, affecting the fairness of our platform. Additionally, purposefully colluding with another player in order to gain an unfair advantage over other users. Every account action we issue is based on conclusive evidence of a violation of our Terms of Service.
  
  All violations are permanently recorded on your Skillz Account, so please understand that any further violations of Skillz Terms of Service may result in temporary or permanent suspension of your account. We ask that all Skillz account holders take extra care not to violate or repeat violations of the Terms of Service. Please note that any winnings earned violating the Terms of Service may be forfeited.
  
  Skillz Terms of Service:
  7.3, Cheating, Fraud, and Abuse: In accessing or participating in Services or using the Software, you represent and warrant to us and our developer partners that you will not engage in any activity that interrupts or attempts to interrupt the operation of the Services or Software.

  
  Your concerns have been recorded and answered in our records. 

  
  Please review our Terms of Service here: **************************************************;

  
  Regards, 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to cancel my account but they are not complying. I did try the app briefly and received an email today saying they were going to charge me for not playing. See first email below. They are saying they cant find the account without more information including other email addresses. I checked the app. They are using the correct user and email address Cancel this please!

  Business Response

  Date: 01/14/2025

  Hello, 

  Thanks for reaching out! We'd be glad to assist with your account request, but we were unable to locate a Skillz account using your name or the email address you used to write in to us. Can you please reply back with your Skillz username, or the email address associated with your Skillz account, so we can better assist you? You can find your username in the upper left corner of any Skillz game.
  
  Alternatively, if there's anything else we can do to assist you instead, please let us know!

  Please share a email , ticket, or username to help us find the account. 

  We look forward to your reply.
  
  Best,