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Business Profile

Online Retailer

Cloud Slides

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a a pair of slider shoes and needed to return them. We already had a similar product. Returning the goods was very difficult. We email for directions and it took several emails back and forth. They simply didnt make it easy. They asked for the order number at least five times and then requested proof of purchase at least twice, slowing down the process. We got another such request today. They offered a 50% return of our money if we kept the sliders instead of returning them. We were exhausted and agreed. Still no return of our money. Please help.

    Customer Answer

    Date: 02/20/2025

    We have not heard from this company despite an email we sent criticizing their flawed business practices. We are very angry at their thievery.

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product from company and they have failed to provide information required for return. Multiple written requests to email addresses specified have not been responded to. This is a scam company

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of slides from this company. They are too big. I emailed them per their refund policy on 12/25 and have yet to get a resolution. I have heard back, but they keep giving me the run around rather than the refund I am requesting. Example: "how about another pair"I have declined, as I want my money returned.

    Customer Answer

    Date: 01/27/2025

    I have sent the merchandise back to the vendor. I had to pay for shipping, which cost me an addition ***** dollars. I have the receipt.

    I have asked this company multiple times to speak with a supervisor (their phone number does not work), and they will not put me in touch with anyone.  

    The address I was provided to return the slides was ************************* ******** NJ 08512

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Return Policy Enforcement Order #****** I am filing this complaint regarding the unacceptable customer service I have experienced with ********************** regarding the return of my recent order (#******).I placed this order on December 9, 2024, and received it on December 24, 2024. Upon receiving the items (3 pairs of shoes), I realized they were not suitable and immediately reached out to the company for return instructions, as per their stated return policy.Despite sending multiple messages, as of 11:08 PM on December 31, 2024, I have yet to receive any instructions on how to proceed with the return. This delay is both unreasonable and appears to be a deliberate attempt to frustrate my efforts to return the items.Their website clearly outlines the process for returns, which the company is obligated to honor. However, their lack of communication and failure to provide the necessary information constitutes a breach of their advertised policies and reflects extremely poor customer service.I am requesting that the ********************* provide me with the return instructions so I can send back the 3 pairs of shoes within the 30 day hassle free return window. Also to send the items back in the same fashion the items were delivered, in one single package.2.Address this issue promptly to prevent further escalation.I am seeking the BBBs assistance in resolving this matter and holding Cloud Slides accountable for their obligations to customers.Thank you for your attention to this issue.

  • Initial Complaint

    Date:01/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This is regarding my order # ****** placed 12/11/24. I initially ordered Cloud Slides men green in size 11 and grey in size 12. Due to the promotion going on I was due to have one free pair sent to me for free. I IMMEDIATELY emailed both ********************************************************************************** & I opted to have a pink cloud slide size 12 womens clipper to be sent to me. I heard back from somebody named MILEY on 12-13-24 who said my order was updated. I initially asked for two items to be sent to another address which was ok but the third item had to go to my original address and I said never mind please send all three to my address of ***************************************. I was provided a tracking number on 12/13/24 @ 8am: CJPAEE3121409597YQ. I have been in contact with both emails above and every time I write I only get responses from Miley. the updates are not personal and sound computer generated and NEVER ANSWER ANY of my questions. My last update for tracking this package was on 12/13/24. The number says that it was never shipped and has no updates. On the pink slides it says this item was never shipped and nothing else. I have asked for a refund NUMEROUS times and the last email from Miley was on 12/21/24 and it said I could NOT HAVE A REFUND because thats not how things happen. I was offered a new pair to pay another $10. I was told in the email that I would have to pay for shipping for a refund. How in the world am I supposed to pay for shipping on an item or items that I never received and never shipped out. I contact **** AND they told me this tracking number does not exist. This is ridiculous. Who is responding to my emails. I am expecting a full refund to my original payment card method asap this is unacceptable. Nothing is adding up.thank you kindly for taking the time to view this message,Ms. ******* *******

    Customer Answer

    Date: 01/10/2025

    PLEASE REMOVE THIS COMPLAINT IT IS SOLVED THANKS

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Following eight emails and multiple requests and phone calls to the vendor to obtain a return authorization and merchandise return request, I have been stalled without appropriate information from the vendor, Alpine Footwear aka Cloud Slides, ***** I believe. The vendor has a stated return policy on the web site they use, but this is a deceptive business practice in effect because they will not send an authorization number or a merchandise return address, and both of the telephone numbers that they list online are either "busy-hangup" or "not able to receive calls".They are clearly avoiding their responsibility to offer a refund in response to a timely request that meets the criteria that they specify.I have even sent them photos of the items with code labels and the original packaging in which I received their shoes. I just want to get rid of the shoes and get my money refunded--and have disputed the charge with my CC on that basis. Shrewdly, they did not send and invoice with an order number or account number. I have provided what I have below.

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 7th 2024 Order #****** amount of $73.88 50%of my refund Not satisfied with my order. I sent many emails for a return label, was told there is no return lable, never received my refund.Only offered me 50% of my purchased.

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 pairs of shoes for a pregnant friend in need of comfortable shoes- *********** that I completed a purchase from, Cloud Slides, sent my package on 10/21/24. I received the package on 10/30/24 but it was missing 2 of the 3 pairs that I ordered. I immediately reached out and did receive a response to my email asking what I would like to do. I asked to get the 2 pairs that I didn't receive, express shipped, or to just refund me my money. Nothing. I also reached out to Afterpay since they are the "middleman", but they said that they have no responsibility to arbitrate the ********** turns out that they have a history of dishonest and shady practices, this record only being discovered once I ended up being defrauded by them. A check of the Better Business Bureau's website details complaint after complaint from individuals who purchased shoes who either didn't receive their order or a partial order. Once the person reaches out to the company, there would be little to no response from them. My attempt to work the situation out has now gone silent, as Cloud Slides stopped responding to me. I will also be filing complaints with the ********************************* and *** as a result of being defrauded by this unethical business.

  • Initial Complaint

    Date:10/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shoes ordered from Alpine Footwear dba Cloud Shoes. Shoes arrived damaged and unwearable. No response from email sent to customer service. No answer when called, recording says number not working. Would like a replacement or Credit to my account. Emailed photos of damaged shoes.

  • Initial Complaint

    Date:10/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint echoes the other complaints about Cloud Slides on BBB. I ordered three pairs of slides according to their size chart provided, and the slides did not fit. I emailed the company within the 30-day return window to request an exchange, and "********" from their team replied: "We are so sorry that this pair(s) do not fit you. We would like to offer you the opportunity to keep this pair (you can leave it for yourself or have a great gift for someone among your friends or relatives). In this way, we offer you a 50% EXTRA discount on a new pair(s) for you! Also, your order will be marked for priority processing for free. What do you think?" Their return and exchange policy states: "We have a hassle-free 30-day money-back guarantee. If you arent totally satisfied with your purchase for any reason, well give you a full refund within 30 days of receipt. Try our products completely risk-free. If you're not 100% satisfied within 30 days of receiving your product, contact us to arrange a return." When I emailed ******** that I wanted my money back and then filed a complaint with the bank, she accused me of lying to the bank and saying I received "damaged goods" then said, "this is not the case." She then went on to say, "You will only be able to exchange the product if you cancel the dispute; otherwise, you will need to return the item." I filed a complaint with my bank, and it was unsuccessful. I am going to pursue it further. I want my money back. I am also going to file a complaint with the ************************ at *******************, along with my state Attorney General, and I encourage others to do the same. At this point, this is not about money; it is about principle, and this company seems to be scamming people right and left without consequence.

Cloud Slides is NOT a BBB Accredited Business.

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