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Business Profile

Online Retailer

Scott Living
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two Scott Living prelit Christmas trees from *** in July of 2023. They each had a two year warranty. I got the trees out for the 2024 season only to find they didn't work. I reached out to Scott Living and to the warranty company at least 12 times to ask for a solution. They did send extra lights and plugs, but the problem was never resolved. Now My Holiday CS, which is the warranty company has quit answering my emails.

    Business Response

    Date: 02/19/2025

    Hi *****,

    Thank you for reaching out and bringing this to our attention. We sincerely apologize for the frustration youve experienced with your Scott Living prelit Christmas trees and the challenges in getting the issue resolved.

    Please know that we are actively looking into this matter and working to find a resolution as quickly as possible. We understand how important this is and we appreciate your patience.

    We will follow up with the warranty provider to address your concerns and will update you as soon as we have more information. In the meantime, if theres anything else we can do to assist, please dont hesitate to reach out to us at ********************************************************************.

    Best regards,

    ********

    Customer Answer

    Date: 02/27/2025

     
    Complaint: 22893010

    I am rejecting this response because: I are awaiting the business to look into the matter and provide a further response.


    Sincerely,

    ***** ******

    Business Response

    Date: 03/17/2025

    *** has refunded the customer for the prelit ********************** Christmas Trees, and the customer was very satisfied.

    Thanks,

    ********

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Scott Living tv stand from ****** Furniture which was delivered September 20, 2022. The quality of the product is so awful and the drawers on the stand are completely cracked. The brand (Scott Living) comes with a 30 day guarantee and when I contacted ****** (October 12, 2022) to get a refund, exchange or replacement I was told its not within the 3 days that ****** offers for defects and everything is final sale. I also emailed my complaint and photos of the damaged product (October 12, 2022) to Scott Living but was told it is up to ****** to handle the refund/replacement. However, this tv stand is now unusable and the product comes with a 30 day guarantee no questions asked that ****** clearly wasn't aware. Be aware of the terrible quality of Scott Living products and ZERO accountability in handling the defective, low quality merchandise.

    Business Response

    Date: 10/27/2022

    Our customer team has worked with *****. ***** has contacted the customer and arranged for a replacement item as they still have some in stock.

    Customer Answer

    Date: 11/08/2022

     
    Better Business Bureau:

    I did receive an exchange from the company where the item was purchased.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Jor Cimi

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a joke. I would never do business with this company again. My fireplace insert had broken. Part #****-FG-BB. I called the company to order the new part because in THEIR owners manual it says to call for replacement parts. They said they would not sell me the part even tho is says in the owners manual to call for replacement parts. Thats false advertising. I have only gotten the fireplace less than a year. This company doesn't care about customers nor do they try to resolve problems. They just want as much money as they can get.

    Business Response

    Date: 10/04/2022

    Hello,

    We do not have a complaint from ************** on our records at this time; it appears that he was communicating directly with Greentouch Home, our former manufacturing partner. I will reach out to ************** to convey this information to him and help with resolution.

    Thank you,

    ********

    **** & ******** Support Team

    Customer Answer

    Date: 10/04/2022

     
    Complaint: 18160166

    I am rejecting this response because: Nobody has tried to contact me about getting me the part that I need. 

    Sincerely,

    *************************

    Business Response

    Date: 10/06/2022

    Hi *******,

    I just replied to your email from *************************** and looped in the representatives from Greentouch Home. Thank you!

    ********
    **** & ******** Support Team 

  • Initial Complaint

    Date:09/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 rolls of the adhesive property brothers wallpaper from lowes recently for my mew camper. My husband and I applied the paper to one wall and around the island. Not even a weak later, the paper was peeled off on one side quite a ways down. I tried even taping it. It looks terrible. I am so disappointed in this paper, as it was very expensive and wanted my new 2022 camper to look nice. If it had done its job properly, I would have been very pleased, but I find this adhesive paper to not work at all for the price you pay. Very disappointed.

    Business Response

    Date: 09/30/2022

    Hi ***,

    I'm so sorry to hear that your wallpaper did not hold up as expected. I will be reaching out to you from the email address *************************** directly to address this. Thank you!

    ********
    **** & ******** Support Team 

    Customer Answer

    Date: 10/05/2022

     
    Complaint: 18151199

    I am rejecting this response because: the team said they would contact me by email but I still havent gotten a response in my email. 

    Sincerely,

    ******************************

    Business Response

    Date: 10/06/2022

    Hi ***,

    I received your follow up email at **************************** I have replied and also shared the original email that was sent. Thanks!

    ********
    **** & ******** Support Team 

Scott Living is BBB Accredited.

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