Business Profile

Online Retailer

Shapermint

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

981 total complaints in the last 3 years.
632 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered something from Shapermint in January - today, 2/19/25, I have a random $4.99 charge on my card - from what I have read it's the company auto-enrolling in a subscription that I never asked for or wanted.
Business Response
Date: 02/22/2025
Hi, ******.

We sincerely apologize for the experience you've had with us and we're here to make this right.

Please know that the charge you've received is from our Shapermint Club membership. Also, your order from January 18, 2025 order included a 30-day free trial of the Shapermint Club, which comes with benefits like Free Priority Shipping which your last 2 orders are under and we always send a renewal reminder beforehand.

After the trial period, it renews automatically to continue providing these perks. No worries, I've gone ahead and canceled the membership and refunded the charge you've received which is $4.99. It will take 5-10 business days for the refund to reflect on your account.

Rest assured that you will no longer be charged for this membership. Your patience is greatly appreciated and feel free to reach out to us at ******************************** if you have further concerns or inquiries. We'd be happy to help.

Best,
Shapermint
Customer Answer
Date: 02/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased one item from Shapermint on 4/26/24 and ever since they are charging my credit card $4.99 per month and I can't stop. They won't respond to emails and you can't reach them by phone. Even their 'chat' isn't responsive.
Business Response
Date: 02/21/2025
Hello, ****.

We sincerely apologize for the inconvenience we have caused and we're here to make this right for you.

We were about to process your request however there are no orders or subscriptions under your email address of ********************** Mind sharing us an alternate email address that you may have used when placing an order with us? So we can proceed promptly.

We'll wait for your reply.

Best,
Shapermint
Customer Answer
Date: 02/27/2025

Complaint: 22962447

I am rejecting this response because I don't have any other email to provide. It is the only email I have which I would have used when placing the order. I would be happy to provide the credit card number in which they are charging me every month. Furthermore, I finally received a direct response from Shapermint stating that they were no longer going to charge my credit card the $4.99 per month. That was a lie because they did charge my card once again YESTERDAY. This was their email response:

Hello ****,
Thank you for reaching out!
Were happy to confirm that your Shapermint Club Membership has been successfully canceled. Rest assured, no further charges will be made to your account.
If youre expecting a refund, here are the processing times based on your payment method:
******: 510 business days
Credit Cards: 510 business days
Amazon: 1015 business days
Should you have any additional questions or need further assistance, were here to help!
Best,

**** *****
Business Response
Date: 03/05/2025
Hello, ****.

Thanks for providing us with additional details and we'll make sure to resolve this promptly.

We've found your order and membership which is under your email address of *********************** I've gone ahead and canceled the membership and also refunded all the 10 charges you've received from the membership with a total of $49.90. It will take 5-10 business days for the refund to reflect on your account.

We assure you that you will no longer be charged for the membership. We thank you for your patience and feel free to reach out to us at ******************************** and we'd be happy to help.

Best,
Shapermint
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my concern regarding an ongoing issue with an unwanted subscription with Shapermint. I do not recall ever signing up for a subscription, and despite having contacted their customer service team twice, I am still receiving products that I did not order.During my conversations with their representatives, I was assured that my subscription had been canceled. However, I continue to receive items in the mail that I did not authorize, which is causing me considerable inconvenience as I have to go out of my way to return them or face potential charges.I would appreciate your immediate assistance in resolving this matter. Please confirm the cancellation of any remaining subscriptions associated with my account and ensure that no further products will be sent to me.
Business Response
Date: 02/22/2025
Hello, ******.

We understand your frustration and allow us to make this right for you.

I've gone and canceled your Shaperbox subscription which is the boxes you received with shapewear as part of a try now pay later subscription. We assure you that you will no longer be sent any of these boxes since the subscription has been canceled.

Your patience is greatly appreciated and should you have further concerns or have inquiries feel free to reach out to us at ********************************* We'd be happy to help.

Best,
Shapermint
Customer Answer
Date: 02/26/2025

Complaint: 22961549

I am rejecting this response because:
I was charged $58..27 for unauthorized items!

Sincerely,

****** *****
Business Response
Date: 03/02/2025
Hi, ******.

Thank you for reaching out. I understand your concern regarding the the of $58.27 from the Shaperbox and we're here to help.

At this time, your order is currently in dispute. Since the dispute was filed through ******, we recommend reaching out to ****** directly for further instructions and updates on the case. They will be able to provide you with the most accurate and up-to-date information regarding the resolution process.

We thank your patience and you can reach out to us at ******************************** for further assistance or if you have other concerns. We'd be happy to help.

Best,
Shapermint
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a package containing 2 bras which I did not order. I was unknowingly signed up for a auto-ship/membership and have tried to cancel this online with no success.
Business Response
Date: 02/21/2025
Hello, *****.

We apologize for the experience and allow us to make this right for you.

Please know that your Autoship subscription has now been canceled and we assure you that you will no longer be sent another set of bras.

With regards to your refund may we ask if you have an alternate email address that you may have used with the payment for your order? So we can proceed with your refund request.

We'll wait for your reply.

Best,
Shapermint
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered bras on Shapermint but was charged much more than the listed price. I immediately cancelled the order. I now see I have been charged 4.99$ January and February 15 for a club membership I did not sign up for. I am asking to be refunded 9.98$
Business Response
Date: 02/20/2025
Hello, *****.

We sincerely apologize for the experience you've had with us and we're committed in making this right for you.

Please know that your Shapermint Club membership has been canceled and I've also gone ahead and refunded the two charges you've received for $9.98. It will reflect on your account within 5-10 business days.

We also assure you that you will no longer be charged for this membership. Should you have further concerns or inquiries just contact us at ********************************* We'd be happy to help.

Best,
Shapermint
Customer Answer
Date: 02/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:02/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are scamming buyers. I purchased a bra online from this company. Without clarity in the purchase, they automatically sign me up for a $4.99 monthly subscription. I absolutely do want this monthly subscription. I went to their website to login and cancel the subscription, but my password did not work When I try to reset it they are supposed to send me an email reset but they never do. Ive tried this numerous times and always fails. I chatted with their AI Chatbot and they said I must use The email password reset. Ive tried to find 800 service numbers and have been unsuccessful. This truly is a scam. I also contact my bankto try and block their monthly charge but all they can do is file a dispute for each time so the charges continue.
Business Response
Date: 02/18/2025
Hi, *****.

We deeply regret any inconvenience caused, and we are committed to making sure this issue is fully resolved for you.

We have successfully canceled your Shapermint Club membership as requested. Additionally, we have processed a refund for 10 months of $4.99 charges, totaling $49.90.

This refund should reflect in your account within the next 5-10 business days, depending on your banks processing times.

Thank you for your understanding, and again, we apologize for the frustration. Feel free to contact us at ******************************** if you have more questions.

Best,
Shapermint
Customer Answer
Date: 02/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:02/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shapermint charged $4.99 on my credit card that I did not authorize. The telephone number associated with the charge is inoperable. Contacting their help desk I am instructed to create an account in order to cancel my membership which I did not sign up for. I want a refund processed for the $4.99 and membership cancelled
Business Response
Date: 02/19/2025
Hi, ****.

Were sorry to hear about this, and we definitely want to help resolve this for you.

We couldnt find any order or subscription associated with the email address ***********************************.

Could you please provide us with any other email address that might be linked to your account? Well make sure to cancel the membership and process your refund as quickly as possible.

Thank you for your patience, and were here to assist you further.

Best,
Shapermint
Initial Complaint
Date:02/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for product on February 3, 2025. I received an email that my order was in process, but I still don't know when it will ship. You can't really to a live person, just a BOT that asks the same questions over and over. I am not able to cancel the order as the order states it's "in process" My debit card was charged the day I placed the order. Ice tried calling the phone # ***********, and there's a recording that says the phone # has been disconnected
Business Response
Date: 02/19/2025
Hi, Adele.

Thank you for reaching out, and were really sorry for the delay and inconvenience youve experienced.

Weve processed a full refund of $64.84 for your order.

Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your bank.

If you have any other questions or concerns, feel free to reach out, and well be happy to assist further. We truly appreciate your patience.

Best,
Shapermint
Customer Answer
Date: 02/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Customer Answer
Date: 03/05/2025
This is the 2nd time I'm filing a complaint for Shapermint. Where the BBB got involved in my issue ( waiting on a refund for an order I placed on February 4th, 2025). It appeared tha the intervention of the BBB, your l the company sent me an email the very next day stating my refund would be in my bank within 5-10 business days. I tried to get ahold of Shapermint, and I was told to wait another couple of business days, which still is not on my account. If the company says the refund will be within 10 business days, but 10 days is 10 days, not more than that. I keep getting conflicting answers as to what is going on. I received an email, (incident # ******), but this email stated I was going to be refunded for the $4.99 I was charged to be a club member. I NEVER signed up for this
Business Response
Date: 03/06/2025
Hello, Adele.

We sincerely apologize for the inconvenience youve experienced and we're here to make this right for you.

Please know that your order SM7968549-TR has already been refunded for $64.84. Here is your Acquirer Reference Number (ARN) *********************** which you can provide your bank or card provider so they can help you trace your refund.

With regards to the membership, your email address of ******************* is not under our Shapermint Club membership. Do you have an alternate email address that you may have used for your membership? So we can further investigate this and assist you further.

We'll wait for your reply

Best,
Shapermint
Initial Complaint
Date:02/18/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Shapermint on January 21, 2025 for the amount of $124.34. The Estimated delivery date was February 6, 2025. I had received the email stating that the delivery had been made. I searched my property and could locate the package. I contacted the company via online chat. The chat is a Preset set of questions and you never do talk to a live person. After the online chat, I went back to check My order. The information on the website now says the estimated delivery would be February 12, 2025. I still have not received my items. I cannot locate a phone number to talk to person regarding this matter. I tried to cancel the order today February 17, 2025and it says that I cannot do that since it is already processed. Also, I was not aware that There was a cost to the membership. I canceled the membership today, February 17, 2025. I still need to review my financial records to if they had build for the previous month. It has been very difficult to get this matter taken care of.
Business Response
Date: 02/19/2025
Hi, ****.

Thank you for reaching out, and we sincerely apologize for the frustration you've experienced.

We can confirm that your membership was successfully canceled on February 17, and going forward, you should not be charged.

Just to clarifyyour last order qualified for a 30-day free trial of the Shapermint Club, which included Free Priority Shipping. After the trial period, it auto-renews to continue providing the benefits, which is why the membership charge appeared.

Weve also refunded the full amount of your order ($124.34 USD).
Here's the refund reference number: 7U345831P9163371E

If you have any further questions or need assistance, please dont hesitate to reach out. We truly appreciate your patience!

Best,
Shapermint
Customer Answer
Date: 02/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:02/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered one bodysuit from Shapermint. After I added it to my cart, I clicked through a bunch of screens offering me "one time only discounts". I declined everything I was offered. There was no mention of signing me up for their $4.99 a month membership, yet once I completed check out, there it was! I immediately tried to cancel since they signed me up without my consent. I finally found the cancellation request (which is hidden extremely well). I requested cancellation, but it remains to be seen of they will actually cancel it. Beware if you order directly from their site. They will do this to you too!!!
Business Response
Date: 02/19/2025
Hi, *******.

We completely understand your concerns, and we sincerely apologize for the confusion regarding the membership. Weve confirmed that your Shapermint Club Subscription was already cancelled last February 17, and you should not be charged moving forward.

Just to clarify, your last order qualified for a 30-day free trial of the Shapermint Club, which included perks like Free Priority Shipping. After the trial period, it auto-renews unless canceled. We're glad you've canceled it now, and well ensure no further charges are applied.

If you have any more questions or need further assistance, feel free to reach outwere here to help!

Best,
Shapermint
Customer Answer
Date: 02/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
**I would like to add that there is no where on the site when placing your order where it says that you will be signing up for the membership. I don't know how that is legal. If I hadn't been looking extremely closely, I would have missed that subscription signup and would not have been able to cancel it right away. Thank you for your attention to this matter.

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Shapermint is NOT a BBB Accredited Business.