Reviews

Review Details

• Review fromMarlena A

  Date: 03/20/2025

  1 star

  Marlena A

  Date: 03/20/2025

  Terrible customer service. They just want to collect your money. No help at all with repairs or adjustments. Would recommend going with any better and reputable brand even if more expensive. I regret purchasing these loupes.

  Medi Loupes Inc

  Date: 03/24/2025

  Hello, this customer notified us on 03/11/2024 and stated she was having issues with her product. We communicated with her and sent her the form to send it in along with a shipping label with paid shipping. The customer gave us instructions as to what she would like to have done which we agreed and we have done no problem at all. We apologize that our prompt response was enough for you to give us one star for some reason, but we will still strive to get this matter, resolved for you as fast as possible, and make you very happy again. Perhaps our prompt reply. Inside of less than three hours was not fast enough. Either way have a great day. We have not received any other communication since this.

• Review fromBeth C

  Date: 09/19/2024

  1 star

  Beth C

  Date: 09/19/2024

  The reviews and complaints are true, this company is horrible and should not be trusted with your hard earning dollars. This company has scammed me and I am still fighting for my refund 6 months after my purchase. If you have also fell victim to this company and purchased your loupes from a dental convention, please please please contact your state dental association and inform them of what happened so they will no longer be welcomed back. I have contacted mine and they have seen all the evidence, lies, manipulation and bullying this company has done me and they will not be welcomed back.

  Medi Loupes Inc

  Date: 03/24/2025

  Hello, after reviewing this matter we are being vilified by this customer for no reason. The customer canceled their order and requested a refund which was shipped using check number **** for her purchase amount. The tracking Number which she is conveniently not adding in here was sent USPS *************. The customer was provided this information and still yet to need to pursue this when we do not control the USPS mail system. We would love to, but unfortunately that is beyond our scope. The customer asked for a refund we provided it sent it certified to Canada sent the tracking number and check number. At that point because we do not own the USPS we have to rely on them to deliver in a timely fashion.

• Review fromCarlene B

  Date: 08/29/2024

  1 star

  Carlene B

  Date: 08/29/2024

  I ordered my loupes April 12th. When I ordered them they assured me that I would receive them in 10 weeks. As of today, it has been 20 weeks and I still don’t have the product I ordered. Every time I contact medi loupes Alexis assures me they are 2 weeks from being shipped. Alexis has said that because the influx of sales that has caused the delay. If such an influx of sales has happened, they should hire more employees or not send people to put up booths at continuing education seminars to sell more if they can’t keep up with the sales they have.

  Medi Loupes Inc

  Date: 03/24/2025

  This customer actually committed fraud against us as a company. These products were shipped to the customer on October 6, 2024. Ironically, we also received notification that the customer had charged back her purchase. Therefore we are out both purchase and product and yet have ceased communication. At this point we feel that we have no desire to pursue this matter in any legal sense we simply are just writing it off. October 12 is when we received the dispute information and still did not pursue. Once again being verified by a fraudulent customer.

• Review fromHeidi J

  Date: 07/30/2024

  1 star

  Heidi J

  Date: 07/30/2024

  Salesman Mike ****** was very good at promising great product and warranty and customer service, however when we had problems with the product he quit returning our phone calls. When we contacted the customer service number the receptionist, Alexis, promised to get us to someone to help and after multiple emails and phone calls to her we never even got to talk to management, which is what we requested. It has been months and no one will return our calls, Alexis cannot give us management or owners direct phone number as its against office policy since they are private cell numbers. My employer ordered 11 light sets and 8 loupes, we are a large office with future sales. In the year since we ordered the products, 2 of our loupe sets are not usable, both were measured in office by Mike, when they were delivered they were not correct. We were instructed to remeasure ourselves, which we did, they were returned to us and again were not usable. We would like to send them back to be redone and now they want to charge us when they were never correct from the beginning. Medi Loupes will not come back to remeasure when we requested they do so, they will not correct without us paying for correction which we shouldn't have to pay for anyway. If we must pay, then we would consider IF they send someone out to remeasure again and promise a quality, usable product. Also, we have 1 pair of loupes we have not received yet and again its been a year. Terrible customer service, company will not stand behind their product, wont return phone calls after months of trying on our part.

  Medi Loupes Inc

  Date: 03/24/2025

  This customer sent her product back that she received for repair. It was repaired and sent back to her, which we already confirmed was sent back on March 12, 2025. We have all tracking number which has been also provided. So we are unsure as to the nature of why the customer felt the need to send a negative review after we honored our lifetime warranty and provided a product back in a very timely fashion.