Customer ReviewsforAmerican Homes 4 Rent

I wish I would have read these messages before I signed a lease with this company! Please do yourself a favor and go rent a home from a different company, because this one is not the one!

These people are professional scam artists. Lived at one of their houses going on 2 years now. They anything but quick to respond for any maintenance problems. A storm knocked down my already old fence and when I aske them yo fix it they fixed one link of the fence didn't even fix the door to get to the back yard. Had a leak in the water softener filter instead of putting a new filter they rigged it directly without a water softener, but I just received the second notice of the rent going up by 200 for the second year in a row. Do yourself a favor and find someone else to rent from. I don't know how they get away with half the things they do.

August 7, 2024 our AC in our home went out. AMH sent maintenance out to our home a day later. The unit was not able to be repaired by them. They then put in a ticket for a vendor to pick up the request. With lack of communication from AMH we were unaware of when the vendor would be coming out. The HVAC vendor came out to the home three days later at 8pm and was unable to fix the AC. We have been forced to move out of our home August 7th due to no AC. I am 6 months pregnant with a 9 month old, 18 month old & 8 year old. We also have a pet that is on the lease. My husband and I just spent $3464 on rent August 1st. We were told a week later that we were hotel approved up to $100 a day. A reimbursement would be applied to our ledger for September’s rent after receipts have been submitted. It is now August 23rd and we are still waiting for a a repair on the AC unit. We have spent extra money on additional living, gas, and food. Down to our very last dollar, we asked to break the lease due to basically being homeless. AMH offered to break the lease but said in leui of this we can not qualify for the reimbursement anymore. So we have spent nearly $3500 to stay in a home for the month of August and have not been able to stay there due to no AC. Then we have spent money we did not have renting a hotel for our family to be cool and can’t get any of that money back? We have a dog that has not been considered, gas for extra mileage, and additional food expenses that has not been covered or taking into consideration. I work from home and had to take a leave from work due to not having secure internet. This company can not get away with this. We have been a tenant going on 2 years and have never been late paying rent. I am disgusted and saddened. My family is currently homeless right now with no money.

DO NOT LEASE FROM THEM! I am 7 weeks into my lease and it’s been a nightmare. I do not write reviews for food, clubs, movies or anything, but I HAVE to voice my opinion on this. I’m on day 9 with no AC, and I live in Texas, where we’ve been hitting 108 degrees + humidity and they have yet to provide any form of accommodations. No portable AC units, no accountability, keep telling me I have to be home for the repairmen but that they can’t provide scheduled times (meaning I have to be here the entire day on the off chance anyone comes). I’ve missed work, talk to them for 2 hours every day, THIS IS A PRISON! before move in, they’ll also charge you $500 for “move-in cleaning fees” Like is this a ******* joke? ?

This company lacks communication and professionalism. They have people working the phones that have absolutely no customer service training or skills. My A/C went out Saturday and it is Sunday and no resolution communication has happened. I sent word in my portal, I called the "emergency number" which states the office is only open M-F. After several calls to that same number, someone did answer and could not give me any details about anything. I have emailed my account manager, called the account manager. It is simply unacceptable.

We have lived in the same AH4R property through 5 lease periods and this has been our experience. This is a slumlord company in disguise. There are no property managers. Every three to six months yours will change and you won't hear from any of them. They do not follow up on any emails, calls, or maintenance and work orders. They are never available to speak to you. Everything will break. The fridge, the dishwasher, HVAC, everything, and it will be up to you to call them daily to resolve anything. They will leave you in dangerous 100+ degree conditions with no air conditioner or urgency to fix it until you call and harass every department about it. They will not reimburse you for your rotting groceries because they took 12 days to fix your fridge. They don't care if your dishwasher is actively flooding your kitchen, and they will later charge you for the damage to the floor. If you do manage to get replacement appliances, these will also break within a year and you will have to go through the process all over again. Every service visit will result in a minimum of two visits before the issue is resolved, and you will have to be the person to facilitate all of it between the company and vendors because, once again, you do not have a property manager. No updates will be made to your home. No one will come and check up on the property, no one will do any routine maintenance or inspections. Every single one of our windows needed to be replaced 10+ years ago, the front door has no seal, the floors are warped and sagging, half of the outlets are loose and do not work, and the roof has not been maintained. They will raise your rent year after year "based on the average rent for your area" where they own all the rentals and create the rent costs. In five years our rent was raised 30% with no changes or updates made to the property. Rent from literally anywhere else.

This place is a nightmare. I do not like it at all. They overcharge you and also try to find ways to make you pay for things that doesn’t have anything to do with you. I’ve been here for two years. They told me I haven’t paid my electricity or utility bills for the two years that I have been here told me to pay two years electricity, bill, and my rent and if I don’t, I have to move out that is very horrible and told me that’s not their fault what is not my fault either

This company is a joke. We did NO damage to the property we rented from AMH in Florida. In fact, we left it better than it was when we moved in. We had reported some issues when we moved in and the first service person that came out said they would replace shades that were messed up, replace ceiling fans that were loose and noisy, and then that never happened because that service person cancelled his service report apparently when he found out that he promised us stuff that he wasn't supposed to. So then we had to make another service request and go through the whole thing again. Frustrating! Fast forward to a year later when we are putting in our 60 day notice to vacate (ridiculous we have to give 60 day notice by the way!!) well, we had already been warned that the previous 2 residents did not get their full deposit back so we made sure to take pictures of everything when preparing to move out. Good thing we did because they tried to charge us $400 for cleaning, a shade that we repaired when we moved in, and dirt on the kitchen sink, WHICH they sent a picture of all of this and as we were looking at the pictures we noticed that it was the wrong picture of a kitchen that wasn't even our kitchen and the picture of the shade was an old picture, before we had it fixed after we moved in and the other issue was a picture of scuffed, touched up paint from a bedroom that was there when we moved in AND we did not even use that room! Needless to say, I disputed these charges against us and reported everything I just stated and we got our full deposit back!

This is my 4th summer in this home. Every year my ac has been worked on multiple times a year. Last year they replaced the unit. Had another problem right after and they came back. 1 year later no ac again now the brand new ac blower motor burnt up. The lack of communication is unacceptable. Property manager (Uriel) never returns phone calls. Multiple to calls to corporate, maintenance, left messages for Uriel and his boss Tradd no response. So they left me hanging all weekend with the temps over 110. Had an electrical fire last year. Fire dept shut down all power to house except for two lights. No ac or electricity for 5 days. They did absolutely NOTHING to help us. They do not CARE AT ALL ABOUT THERE RESIDENTS. They are only in it for the money. If I could move I would. My lease is coming up and as hard as it is to move (I have kids in school) I may have to do so anyway. Someone should do something about this company

This business is violating Idaho Code Sec. 6-320(3), and its property management office is unwilling to comply with the code. I am renting a home from AMH. Unfortunately, I was out of options since I had to move for work. Their listing did not mention that the property is not fully fenced or lockable. The property's whole backyard fence is missing leading to a shared alleyway. The sliding door leading to the fence can not be locked (or unlocked) from the outside. I installed a temporary removable fence for my own means of securing the backyard. Unfortunately, the property is located within an HOA that flagged the temporary fence as non-compliant. After I explained and provided photos to the AMH property manager that the property is not secure, nor can it be secured, they requested that the temporary fence be removed. Without a secure and lockable backyard, my safety as a renter is compromised. Hence, AMH is in violation of Idaho Code Section 6-320. The property manager suggested I move to a different home in their catalog but stated they would not cover moving fees. I wish this business would value its renters' safety to make the necessary changes but even that is too much to ask. I will be seeking legal counsel.