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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Property Management

Oakwood Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Management is falsifying move-out statements and their reviews all state the same thing. This business needs to be investigated, sued, and shut down. The manager ***** is responsible and is mentioned by name in multiple complaints. I'd like some help from somewhere to not only get my statement changed to its accurate amounts, but to stop this from happening at all in the future.This is beyond common "upcharges" on move-out statements. They are absolutely destroying people. Mine is not as bad as some others, but its worth fighting for. For mine specifically, they are falsifying amounts and charging me for "pet damage" that isn't even shown in any photos they provided for "proof". They are also supposed to be charging "reasonable" amounts for costs and the amounts I'm being charged are beyond reasonable. I cannot afford a lawyer to help with such a small claim, but they are doing this to so many people in despicable amounts, something needs to be done about ***** proof is available upon request.

  • Initial Complaint

    Date:05/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Move out statement has repairs not based on wear and tear of years of living in the unit from 11/2012 to 04/08/2023. The repairs cost is based off of retaliation of finally being able to move. When you live somewhere for 11 years it's not negligence it's wear and tear. The paint is original, the carpet original. I have had several floods in my place, and nothing was ever done properly for cleanup and now I am being charged for baseboards which has water damage from years of not being properly cleaned up.

    Business Response

    Date: 05/31/2023

    Attached are a 5 of the168 pictures taken upon move out. Tenant was charged for damages above the normal wear and tear. ****** moved out prior to lease expiration,and owed for last month's rent of 04/2023.****** was only charged for primer to cover the excessive black marks on walls,and cabinets due to heavy food and grease stains. Tenant was charged for baseboard replacement caused from pet urine. The unit was left fitly and uninhabitable, upon tenant vacancy.

    Customer Answer

    Date: 06/01/2023

     
    Complaint: 20126565

    I am rejecting this response because:I have over 30 pics that claim this is discrimination and retaliation. It doesn't coat **** for primer and baseboards are causes of leaks that were never ever cleaned by the property. I have a deposit for cleaning and deposit for my emotional support animal as well which was never applied. What did the cleaning fee cover? If I was a nasty tenant why was my renewal in excellent standing with barely a rent increase ever year for 11 years that's doesn't sound like a neglected tenant who left horrible beyond wear and tear.My renr is ****.not ****..


    Sincerely,

    ***********************

Oakwood Management Company is NOT a BBB Accredited Business.

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