Customer ReviewsforYour Best Management Group, LLC

I checked in to this place on Friday, August 16 morning. Shortly afterward while sitting on the sofa I noticed a bug crawling on the sofa. I took a picture and went to office to notify them. They came removed the sofa and later returned with what was indicated as an “new sofa “. It couldn’t be new , I turned it upside down and there were holes in it. Thinking that the bed bug on removed sofa was strictly on sofa. I had a piece of paper on counter and looked and noticed that there was another one crawling on paper. I took a picture and returned to office asking to change room and was told they couldn’t accommodate me with a change. I asked for refund and was told that I couldn’t get a refund. So, now I go and get spray to spray room simply because I don’t have any additional money to go anywhere else. A church member allowed me to stay in there home for the night until I can see if the spraying helped remedy the problem. This is totally unhealthy for any human being. An already stressful situation of having somewhere to sleep made stressful even more. Something needs to be done at this place. Budget Suites Lewisville, Texas

Budget Suites on Yorkshire in Phoenix Az This place needs to be shut down. Rooms are run down and falling apart. Mold in bathrooms, dirty feral cats everwhere, dog pee in common area, pool not cleaned. No help from the front office. They just like to say they can not help.

I still reside at Budget Suites, Mesa AZ, for now but aggressively looking for somewhere else to reside. I've been here almost 4 years and I've never been late on rent and has never had a complaint or a write up. Then, just recently, the manager MATT walked by apartment while I was outside talking to a neighbor and rudely told me to go inside my apartment because I was talking too loud. So later that day, I go into the office to pick up a package and he comes from his desk in my face like what do you need. I said well okay since you in my face let's talk about how rude you were to me. Then he ran behind the desk and started acting like what social media calls a "Karen", shouting out oh you're being aggressive, oh you're trying to assault me. The whole time he's on the phone. I guess with the police. I was just in a wheelchair and still need a crutch or cane to walk and I said dude, I haven't moved towards you or raised my voice, how am I being aggressive? I told him he had no right to speak to me the way he did and he had no grounds to reprimand me when I had no complaint about me making noise by just talking. In response he said he was Super Manager, he prevents problems before residents can complain. This dude is on drugs or mentally damaged. Then I go to Google and see all these complaints and some labelling him a racist and I really got that feeling from this interaction. And who can you complain to? The management company got a F on the BBB so they don't care.

I live at the budget suites in the colony tx and the culture of this property's managers is so unpleasant I will never spend another dime at a budget suites ever. They are combative and arguemintive. Unprofessional and make there tenants feel like inmates with no desire to retain their residents. They lie about fines enter your room while your naked. Not to mention reluctant to do anything the benefits their residents. Overall Robert ***** Patricia ****** Paula and Mike should be fired for the shear lack of desire to create postive relationships and experiences for their residents. I have been retaliated against for complaining about an infestation we endured for over 64 days . Illegally towed my vehicle and they give out fines like hall monitors. They tell ball face lies without presenting any proof . The only reason they make money is because of inflation has made apartments and the cost of living be astronomical. If the management was engaging polite and helpful this would be a great place to be . Unfortunately the culture of management is piss poor and should be replaced immediately ??. I am a student of Mr. ******* and admirer of his business savvy. To see his property being run like this just breaks my heart , as they are ***** on his legacy and the empire he has built. It's a shame they don't even know he owns the company . The general manager had no idea who Robert ******* is . Its a shame that i know about their boss then all of his management combined ?? they actually laughed at me when I told them who I am and about the relationship i have with Mr.*******. Smh . Inspiring to follow him in his ambitions for the understanding of consciousness after death .Over 40 on-time payments and now there refusing my rent based rules they don't even have in writing. I Beat them in eviction court and now I have proof of retaliation. I feel like I'm suing Mr. ******* personally although I know it's just a business. The Colony tx **** hwy ***

My Grandson and his girlfriend moved into this place a few weeks ago and one of the Managers there, Sam I believe, seems to have a serious problem getting along with "others". Yeah, one of these men that seems a bit full of himself and apparently incapable of masking his inherent disdain for anything not reflecting his own person. The situation started when my Grandson was checking in and me being with him I observed how this specimen regarded him, very put off-ish with a heavy air of dismissiveness and superiority. I chatted with the security guard for a bit who attempted to introduce me to this supposed fellow Marine who walked by ignoring both of us as if the attempt at cordiality wasn't made. This is when I knew what I was dealing with. Nowadays my Grandson has to suffer through targeting and racial profiling offered by men such as these, whose life's goal has culminated in him having the elevated and esteemed position of being the  Assistant Manager at a weekly, who then sits within his supposed fiefdom calling people who work during the day to complain about loud music that they haven't played only to get hung up on as they pay nearly $500 per week for the privilege. My thoughts are if you can't go a day without being as disrespectful to a certain few that you feel are beneath you, then perhaps a new line of employment should be encouraged. There seems to be a rash of negative energy being thrust toward specific people these days pushed along by specific people that have made it apparent their personal values can't be stopped from bleeding into their professional life. This seems to be the case here. I encourage that if you are within this establishment, you are mindful of the biased that may be administered and that you confront it when you see it. I've called corporate about this disdainful individual and only hope there might be some movement in addressing the simple expectation of respect to ALL the guests that pay to be there. We'll see how it works out.

How absurd is it that my young daughter and elderly mother took a cab to this place looking for temporary/immediate assistance and TURNED AWAY over a background check. A situation where my daughter took the blame after being assaulted by a man.REGARDLESS, she is a very good person, has NEVER been in any trouble in her young adulthood, that case was dropped entirely however, this DV charge just being in a background check well over 8 years ago is INSANE! To send them away is absolutely criminal in itself! I will not stop here, these people should be held accountable in every single possible way!

I live in the in North Phoenix. My fiance and i lived there almost a year. We were served a 10 day after Thanksgiving. I hadnt been living in our apartment due to a medical emergency with my family. They had done a monthly inspection and i was not there. There were animals that were not in cages. My fiance came home for Christmas. Well i had recieved a guest warning today. For him staying with me. They said that he was 86d because he was served a 10 day noticed. He isnt even allowed on property to visit my family and I. And now im being threatend if he doesnt leave i can be served a 10 day notice because he is here. Never had i seen anything about being 86d for a 10 day notice. I think its utter bull crap. I can understand him not being able to rent another apartment but not to visit my family and I. And during the whole inspection thing i had been taking care of my mom and son at their house. And when they came back once and i wasnt there. The next time I was there and havent had the time to clean it. I had been told by Drake Roop that obviously i had someone here to make the mess. It was a little cluttered. But it was not like it was a hoarder apartment. But it was still able to walk in. And Drake had no compassion for my situation. And said oh well we will be serving you a 10 day notice. I am very upset about this. As we have paid rent on time. Always kept to ourselves. And no where does it say if you are issued a 10 day notice you are 86d from the properties.

The management team is very disrespectful unprofessional and rude. When explaining certain situations they cut you off in the middle of the sentences and don't want to hear your answer. The security team write you up for rules that aren't even there. I had my blinds open all the way with curtains behind them. The security team wrote me up for having tarp in the window instead of the blinds. I had a guest come from St Louis African American and his wife. He brought a suitcase in that evening as he was staying the night because his hotel wasn't ready until the following day. We hadn't even made it to the door without security coming up to my gas and tell them that they need to go register if they're going to be here. I explained it was an overnight guest and the situation. The security guard was rude and adamant about getting them to register one of their names and where they were from. 3 days later a different guest came an African American and his girlfriend stop by to say hi. The security wrote me up for having the same guest over without register. He couldn't tell the difference between them because of their skin color. They were highly offended. Also I was playing my music in my car coming home from work on a Friday afternoon. Windows up to almost closed and I got a warning for noise. It was hard rock Van Halen and the security guard that wrote me up didn't like my music. He said that stuff is garbage. I've also been written up for putting plants out in front not parking straight the whole row is crooked from some idiot that doesn't know how to park. I've been threatened to tell my vehicle. When I head backed up to unload some items from my truck. And now I got a 10-day notice with no reason why. I'm on time with my rent I keep to myself and I consistently get picked on. I reported to corporate and now I feel I'm being retaliated by the management. General manager Drake Roop. Total jerk. Anthony nice to your face but a snake. I will be suing retaliation. Horrible